Foxtons London reviews

★★★★★ 1/5

Google

Avoid dealing with this agency at all costs. I was told I'd underpaid my deposit, only to find out they can't use a calculator and then it took a month to wrangle the excess money back from them. Maintenance work labelled as essential by the independent check-in document wasn't carried out for a month and a half after moving in, pest infestations were not dealt with, names were misspelled on official documents, calls and emails are ignored. Nothing but frustration trying to communicate with this company. EDIT: experiencing their incompetence during the move-out process has been equally stressful. No communication, lack of understanding of their own processes, inability to check or read their own documents and a sudden silence when they're due to return the deposit. Incredibly shady people.

Perdita · 25 August 2021

★★★★★ 5/5

Google

I’m currently in the search for a flat to rent in London while I’m still abroad. I’m pleasantly surprised with the service, Lola, the agent who’s helping me, is providing. She’s super diligent, helpful and professional as well as friendly and honest. Other agents have always been slow and unprofessional. You can tell they care only about their commission and mot about helping you find a home. I don’t have a flat yet, but she’s definitely making sure I’ll find the right one. Thanks!PositiveResponsiveness, Professionalism

Jose · 25 August 2021

★★★★★ 5/5

Google

Eleanora was punctual, honest and friendly. She tried to understand likes/disliks and what I'm looking for. She followed up for feedback and sent me further properties for consideration. Hopefully I will find a house through her!

Lucy · 25 August 2020

★★★★★ 3/5

Google

Good service but they terribly overprice rents and sales

Darren · 27 October 2025

★★★★★ 5/5

Google

I had a great experience viewing properties to buy with James Garnett as he ensured all viewings were carried out safely during the pandemic. In addition, he listened to my criteria and put forward other potential possibilities which led to further viewings at short notice as I had a time constraint to staying in London. Moreover, my queries were always answered in good time, providing a professional and personal touch which is an invaluable part of the service.PositiveResponsiveness, Professionalism

Mizz · 25 August 2021

★★★★★ 5/5

Google

Reece was amazing. My 7 years in London and this was one of the smoothest transitions yet thanks to Reece and ludlowthompson

Babak · 25 August 2022

★★★★★ 5/5

Google

I would like to thank Hannah for being so patient with us right from the start. She explained everything clearly and was very willing to answer all our questions. Thank you for helping us settle down in London!

Johcy · 26 August 2018

★★★★★ 5/5

Google

We'd seen a lot of houses that week and James was by far the most knowledgeable estate agent we met. He had excellent communication, professional and friendly.PositiveResponsiveness, Quality, Professionalism

Sophie · 25 August 2021

★★★★★ 5/5

Google

Alice was super knowledgable, proactive and personable when helping me navigate the often labrynthine property market and associated admin. Overall, it was as frictionless an experience as I could have hoped for. Thanks for everything!

Edward · 26 August 2019

★★★★★ 5/5

Google

Verity is hands down the best estate agent I have ever dealt with. Her knowledge of the buying process was matched only by her unparalleled-parallel-parking skills. I can only assume she learnt from the best. Best regards Sam

Sam · 12 January 2017

★★★★★ 5/5

Google

I had such a great experience with Ludlowthompson and would highly recommend them to others. Alice was especially helpful, her manner was really approachable yet professional, even when I asked stupid questions! Thanks Alice!

Caitlin · 26 August 2019

★★★★★ 5/5

Google

Just rented with these guys and Lola was PHENOMENAL, really helpful, kind and really attentive getting us the house of our dreams at a cost that we could afford. Highly recommend!

Pete · 25 August 2020

★★★★★ 5/5

Google

We recently moved into a flat and Hannah Bick managed the move in process. She was very efficient, professional and friendly. I would recommend Ludlow Thomson for those looking for a new home.

Beth · 26 August 2019

★★★★★ 5/5

Google

Alice was a great help in buying our first home. She was very responsive to our calls and emails. Alice also communicated well with our solicitors and the seller's solicitors. We highly recommend.

Daniel · 26 August 2019

★★★★★ 5/5

Google

Everyone knows the London housing market is crazy, chaotic and overwhelming! But my experiences with Foxtons, specifically with Scott have been very reassuring. Scott has helped outline my options, support with mortgage requests, match our budget to needs and manage those expectations. He has been great throughout and would recommend him to anyone.

Oliver · 24 October 2023

★★★★★ 5/5

Google

A Great Sales rep. Nice guy. Couldn't fault him. Thanks for the sale.

Fn · 16 July 2025

★★★★★ 2/5

Google

Probably great if you're a landlord or a potential home owner, but I would be very hesitant to sign a tenancy agreement with their name on it again. We have had various issues caused or made worse by ludlow during our 3 year lease, including being over charged for admin fees (which were already set at astronomical amounts), taking literal months to undergo a change tenants and being blamed for mold issues inherent to the property. They are clearly understaffed and over worked, so I do not blame any individual employees for these downfalls and some individuals been extremely helpful over the years on occasion. However, this does not forgive how much a shambles the company operates as a whole.

BKY · 26 August 2019

★★★★★ 5/5

Google

Without doubt the best estate agents in east dulwich.. and i have tried a few. I have just completed on my flat after an extremely unlucky period in buyers and details out of the control of Ludlow's. Throughout this period Jonathan and has team have worked tirelessly to get the sale completed. Jonathan in particular has a very pragmatic and professional approach and on more than one occasion I was very thankful he was there to discuss things through with. Alice showed true sales determination on our behalf by making in excess of 100 calls to potential buyers within 2 hours of finding out our first buyer was pulling out after 4mths. This team work hard both for the buyers and the sellers and I wouldn't hesitate in recommending them. It's a tricky market at the moment and you need the best behind you.

Victoria · 26 August 2019

★★★★★ 5/5

Google

What a great experience! Hannah & Stephen, thank you so much for securing tenants for my property. The whole experience was a professional, transparent, and honest one. The whole transition was smooth and hassle free. You both went the extra mile to help me with paper work, advice and extremely kind at all times. I felt comfortable calling you both and really appreciate for constantly updating me with progress, as you need to know what’s happening at all times. It was an excellent experience from start to finish. Lastly, i would like say that anyone who hasn’t used these guys.. you really need too. Thank you once again.

Nadeem · 26 August 2019

★★★★★ 5/5

Google

Efficient service. Property sold at asking in matter of days. Would recommend.

Catrin · 16 April 2024

★★★★★ 5/5

Google

Stephen and the team were a pleasure to work with, they made the whole experience smooth and stress free and found me a reliable and professional tenant in days!

Sarah · 25 August 2020

★★★★★ 5/5

Google

Thank you Jonathan and team for pushing sale through efficiently and being in contact with regular updates. You were really on the ball and helped the sale move smoothly and quickly.

Karen · 26 August 2019

★★★★★ 5/5

Google

Lola was so lovely and knowledgeable. She waited for me even though it was Saturday evening, which is very important if you want to see properties before anyone else. Thank you.

Kay · 26 August 2019

★★★★★ 5/5

Google

Lola and Josh were efficient, professional and friendly! Thank you both for showing us around and answering any questions or queries we had about the flat. Highly recommend.

Anna · 25 August 2020