Foxtons London reviews

★★★★★ 5/5

Google

Layla has been so helpful in our search for a rental property. Within one week of visiting the agents, Layla had arranged viewings and found a flat that perfectly fit what we were looking for. We have felt very reassured and supported through the renting process and Layla has been brilliant at answering all of our questions. Thank you so much!

Hannah · 16 April 2025

★★★★★ 5/5

Google

Divyesh has been my agent for a buy to let for the last 6 years ,had 4 tenancies with not a single day of the property being empty. Even with a new tenancy needed during covid..Divyesh has consistently achieved a smother professional transition every time . Would not hesitate to recommend him.

Gavin · 16 April 2024

★★★★★ 5/5

Google

Divyesh was very quick in marketing our flat for renting. He has dealt with our flat for a number of years. Foxtons is very lucky to have him as a Lettings Agent. He always responds to my queries in a timely fashion. Thank you, Divyesh, for helping us over the years. I would like to give you ten stars.********** Nina

Nina · 16 April 2025

★★★★★ 5/5

Google

We had a great experience with Dominic, who really took the time to understand what we were looking for in a property. He was super supportive and proactive in finding us places to look at that we might not have thought of ourselves, and he was also really helpful, talking us through the process. He gave us lots of useful questions to think about and we never felt under pressure or rushed. Would definitely recommend.

Tim · 16 April 2025

★★★★★ 1/5

Google

Worst letting agency I’ve ever dealt with, avoid Foxtons at all costs Irented Flat 51, Loop Court, Enderby Wharf, SE10 through Foxtons, and I can confidently say this was the worst rental experience I’ve ever had. At the end of my tenancy, the landlord tried to unfairly deduct over £2,000 from my deposit with completely false claims, including £1,500 for “lost rent” and charges for cleaning that were never needed. Rather than protecting me or acting as a fair middleman, Foxtons did nothing. They allowed the landlord to submit these ridiculous claims and held part of my money for over 6 months, even when it was obvious the charges had no legal ground. I had to fight this alone through MyDeposits dispute resolution, where the adjudicator reviewed all evidence and ruled that the landlord was entitled to £0.00. That’s right, not a single penny. Yet Foxtons still kept £180 of my deposit without justification, even after the final decision. I’m now chasing them to return what legally belongs to me. The communication was poor, their handling of the deposit was completely unprofessional, and as a tenant, I felt ignored, unsupported, and disrespected throughout the process. If you value your time, money, and sanity, stay far away from Foxtons. There are plenty of other agencies out there who actually follow the law and respect tenants. I would never recommend Foxtons to anyone.

Kossai · 16 January 2026

★★★★★ 5/5

Google

Cant thank Layla enough, she was so helpful, very professional and always on top of things keeping me updated. Made my renting process so much easier.

Olàh · 16 April 2025

★★★★★ 5/5

Google

Dominic Butler was great with our house purchase. He worked around our schedules and was responsive and knowledgeable during the process. Would highly recommend!

Oliver · 16 April 2025

★★★★★ 5/5

Google

I believe that in this profession, letting negotiators/managers need to have a combination of a sales mentality and a customer service attitude. It's a beautiful combination of ruthlessness, honesty and empathy. While searching for that perfect home you start with so many ideas and thoughts just to see them modify, change and transform. In all these stages, imagine having one person who can support you, understand you, has deep market knowledge and inside information, gives you space and time plus is completely honest with you and gets you that perfect place. Teary eyes yet? That's the kind of service I got with Jade Martin during my house search. Jade has been such an amazing addition to this search. She always gave sound suggestions, maintained transparency and honesty, never got too salesy, always listened first and then went on to suggest or recommend a solution/property. Her insights on the area were very helpful. She was completely professional but added a dash of coolness and friendliness to her approach which straight away put me at ease. Among the heaps of gold there was a gem, so rare and so precious. Her name is Jade Martin and you can catch up with her at Foxtons, Cutty Sark branch.

Alakshyendra · 14 June 2020

★★★★★ 5/5

Google

Had a great experience with Quadir. He was really friendly, useful, and informed. Would highly recommend.

Rhys · 11 August 2026

★★★★★ 5/5

Google

Had a super easy and quick process with Quadir. Very happy with the flat we found.

Kudirat · 11 August 2026

★★★★★ 5/5

Google

Dominic was a fantastic help in our search for a flat. Very kind, pro-active, personable - made it a lot easier to take on the market for the first time. I can wholeheartedly recommend him to anyone looking to buy in the area.

Keye · 16 April 2024

★★★★★ 5/5

Google

As someone who is a first time buyer, Sam McCaig was the ideal estate agent for me. Sam was always on hand to provide help and assistance during the long process of buying a flat - and was able to explain complicated matters simply and quickly. Sam was flexible and willing to navigate around my busy work calendar, even as we ran into potential complications with the purchase. Sam was a pleasure to work with, and Foxtons is very lucky to have him.

Ben · 16 November 2023

★★★★★ 1/5

Google

I originally left a 5-star review for the agent who helped me find the flat, as they were friendly and efficient during the search and signing process. However, my experience with Foxtons after signing the contract has been very disappointing. I was told I would receive assistance setting up utility bills through a partner company ("Help Me Fix" or something similar), but I never received any follow-up. Despite multiple emails and phone calls to the agent, I received no response or support. As a result, I had to figure everything out on my own, asking neighbors and my landlord to identify the providers. I didn’t know where the meters were (for example, the water meter is in a locked communal area only accessible through building management). Because I couldn’t provide an initial meter reading, I received a very high first water bill. I had hoped for better post-contract support from Foxtons, especially considering the promises made before signing. Unfortunately, my experience has been frustrating, and I’m not happy with the level of service provided after moving in. Previous review: I had a fantastic experience working with Nazia while searching for a new flat. From the very beginning, she was professional and genuinely invested in helping me find the right place. Thanks a lot for the help!

Georgia · 16 October 2025

★★★★★ 5/5

Google

Over the years we have had exemplorary service and care from this team and I can honestly say the experience was 100% positive. The team in particular Divyesh and Yann have given us superb service and great communication throughout.

Janet · 16 April 2024

★★★★★ 5/5

Google

A fantastic service from.Foxtons, highly professional and excellent communication. Divyesh and Layla were outstanding

Imran · 16 April 2025

★★★★★ 5/5

Google

My 5 star rating is in relation to Sam McCaig. I have found the whole process of selling my flat hugely time consuming and stressful but, as soon as Sam came on board, he took all the pressure away from me. He literally took on my solicitors and the buyer's solicitors and continually chased them to deal. At times, it must have felt like a full time job for him! He kept me fully updated at all times and was always cheerful and optimistic with me when I was feeling overwhelmed by the process. I can't recommend Sam enough. He was literally my lifesaver! Thanks again, Sam! All the best and I wish you every success!

Samantha · 14 June 2023

★★★★★ 5/5

Google

Sam McCraig was great! He is very clear and straight to the point when dealing with any issues or assisting with any concerns. I recently had a problem attending a fixture in my flat and Sam went out of his way to assist and ensure it was done as soon as possible and even offered to standby whilst the fixture was being done for reassurance on my side (since I’d rather be there when something is being fixed) he offered to take my place and that was that. I’d highly recommend Sam! He doesn’t hesitate to go above and beyond for his clients and the clients tenants.

Donaé · 14 June 2023

★★★★★ 5/5

Google

I had a very positive experience with Foxtons recently. I was a potential buyer, and Sam (the Foxtons agent) was a huge help. He knew his stuff about all the properties he showed me and genuinely seemed to know a lot about the areas I was interested in. He gave some great insights into the local markets and I found his insights on the general state of the property market very useful. He and Florence were both very engaged without ever being 'pushy', which I appreciated. Thanks to both of them!

Ben · 14 June 2023

★★★★★ 5/5

Google

They helped during my search for buy. I worked with Sam most of the time. He explained me not just about the flat but also about neighborhood, market dynamics etc. Overall, my impression was, professional, knowledgeable, take their time to learn about the properties they are marketing, follow up with you and offer alternatives. Processes were also smooth and fast such as offer process. Also, briefly worked with Florence, she was also very helpful and send me alternatives and details. Although in the end, I didn’t buy, I would happily refer them to friends and family.

Ipek · 14 June 2023

★★★★★ 5/5

Google

Foxtons were incredibly helpful during our property search, Dominic went out of his way to show us places we would not have otherwise considered, which really helped us to understand which features were most important in our new home. Great service, highly recommended.

Luis · 16 April 2025

★★★★★ 5/5

Google

Divyesh Bhanderi and his team were extremely helpful and proactive in finding a tenant for our property in New Capital Quay. We were impressed by the professional service and attention to detail.

SIMON · 16 April 2024

★★★★★ 5/5

Google

Hugely thankful to the team over at Foxtons for their help during our purchase. Amy was extremely helpful during the viewing process and provided us with all of the relevant info we needed. Following that Chekira was a great support for us making sure that things moved along and we were always kept well informed of each stage. Both were also incredibly responsive whenever we needed a call regardless of time so they went the extra mile!

Nathan · 14 June 2023

★★★★★ 5/5

Google

Foxtons have supported me every step of the way and made the process of selling completely seamless. A huge thank you to Sam for all his hard work !

Julian · 17 August 2025

★★★★★ 1/5

Google

Booked a viewing for a property. 2 of us rushed back after work to meet at the property. Letting agent didn't turn up nor tell us the viewing wasn't going ahead. Attempted to call their mobile and office number numerous times. No one bothered to pick up. Haven't heard from them since. Property we tried to view is still on the market at reduced price to when we wanted to see it and we have found somewhere else.

Phill · 4 August 2025