Foxtons London reviews

★★★★★ 5/5

Google

I’ve dealt with a lot of estate agents over the past year, but Sam McCaig has been by far the best! He has been cool, calm and collected and really listened to my requirements for the flat that I was looking for. Sam took his time to find and send me properties that he thought I would like and was extremely flexible with taking me to viewings. I would really recommend Sam to support you with your property purchase.

Rochelle · 16 March 2026

★★★★★ 5/5

Google

Yann is a great agent! He’s been very helpful to us as first time renters in the UK and have helped us every step of the way. From finding flats that suit our budget, to making sure we secure it when we found our flat. He’s very proactive and really cared for our situation. He is always one call away when we had inquiries regarding our move. Will recommend him for sure!!

Leomar · 16 April 2025

★★★★★ 5/5

Google

No matter where you are looking in London, pop into this Foxtons as they easily have the best communications and customer services who will happily help you secure your next dream property. They are genuine and will ensure you are connected to the most helpful person for the property you are seeking and will follow up to make the process as stress free as possible. Big shout out to Layla who has been warm, friendly and professional throughout the whole process helping keep our anxiety around property searching to a minimal and secure us the best possible property within our budget range 😊

Samuel · 16 April 2024

★★★★★ 5/5

Google

We reached out to the Foxtons and were helped mainly by Abdullahi S who was a great agent for us. He helped us find and secure a flat with a quick turnaround of 7-10 days. Quick to respond, clear communications, thorough and kind. Highly recommend! It is worth noting that Yann-Pierre C also helped us with other properties and while our final property we selected was not through him, Yann-Pierre was thorough, prompt and knowledgable in the available properties. Highly recommend!

S · 16 April 2024

★★★★★ 5/5

Google

We reached out to the Foxtons and were helped mainly by Abdullahi S who was a great agent for us. He helped us find and secure a flat with a quick turnaround of 7-10 days. Quick to respond, clear communications, thorough and kind. Highly recommend! It is worth noting that Yann-Pierre C also helped us with other properties and while our final property we selected was not through him, Yann-Pierre was thorough, prompt and knowledgable in the available properties. Highly recommend!

Saori · 15 March 2024

★★★★★ 5/5

Google

We had an excellent experience with Foxton’s. Layla was really helpful while we were searching for a flat and was always on hand with answers to our questions. It’s rare that an estate agent could have a fundamental impact on the property you choose, but in this case we felt more comfortable and confident going with Foxton’s over another agency due to Layla. Thank you Layla for your dedication and patience with us!

Rosh · 11 June 2025

★★★★★ 5/5

Google

Foxtons were very helpful and cooperative with securing our flat. Our agent Nazia was brilliant at helping us find our first place together and was helpful and reassuring throughout the whole process. Would really recommend her as she wasn’t pushy at all like some other letting agents and gave great advice as we are first time renters. Foxtons’ online system lays out everything clearly and the process was fairly quick and straightforward. Thank you!

Nora · 17 May 2025

★★★★★ 5/5

Google

Sam McCaig was very helpful and kind during my recent house purchase. There was only ever one house that I knew was for me, and through several rejected offers I was grateful to be dealing with someone who communicated so well back and forth between me and the (overseas) seller to help us finally come to an agreement. Sam also swiftly resolved issues that came up throughout the purchase process right up until the last minute.

Claire · 16 April 2025

★★★★★ 5/5

Google

Alexander went above and beyond to help us find a place- he listened to all of our requests, really helped us learn more in the house search, and was the most above and beyond estate agent we worked with. Highly recommend!

Ariana · 16 April 2025

★★★★★ 5/5

Google

Foxtons were a gem. This was a complicated and frustrating sale, but the Foxtons team stayed with it the whole way, coming back with quick answers and arranging things ahead of time. It took a lot of the stress out of the whole business and if I was selling again in London I would look out Florence, Amy, Alexander and the team for sure.

Dion · 16 April 2024

★★★★★ 5/5

Google

I was looking for a rental property and had a great experience with Joshua. The market was quite tough with properties going very quickly. Joshua made sure we saw properties that matched our criteria immediately as they came on to the market, as well as responding to any queries or changing requirements we had. One of the best letting agents I have ever dealt with!

Radoslav · 11 June 2025

★★★★★ 5/5

Google

Layla has been so helpful in our search for a rental property. Within one week of visiting the agents, Layla had arranged viewings and found a flat that perfectly fit what we were looking for. We have felt very reassured and supported through the renting process and Layla has been brilliant at answering all of our questions. Thank you so much!

Hannah · 16 April 2025

★★★★★ 5/5

Google

Divyesh has been my agent for a buy to let for the last 6 years ,had 4 tenancies with not a single day of the property being empty. Even with a new tenancy needed during covid..Divyesh has consistently achieved a smother professional transition every time . Would not hesitate to recommend him.

Gavin · 16 April 2024

★★★★★ 5/5

Google

Divyesh was very quick in marketing our flat for renting. He has dealt with our flat for a number of years. Foxtons is very lucky to have him as a Lettings Agent. He always responds to my queries in a timely fashion. Thank you, Divyesh, for helping us over the years. I would like to give you ten stars.********** Nina

Nina · 16 April 2025

★★★★★ 5/5

Google

We had a great experience with Dominic, who really took the time to understand what we were looking for in a property. He was super supportive and proactive in finding us places to look at that we might not have thought of ourselves, and he was also really helpful, talking us through the process. He gave us lots of useful questions to think about and we never felt under pressure or rushed. Would definitely recommend.

Tim · 16 April 2025

★★★★★ 1/5

Google

Worst letting agency I’ve ever dealt with, avoid Foxtons at all costs Irented Flat 51, Loop Court, Enderby Wharf, SE10 through Foxtons, and I can confidently say this was the worst rental experience I’ve ever had. At the end of my tenancy, the landlord tried to unfairly deduct over £2,000 from my deposit with completely false claims, including £1,500 for “lost rent” and charges for cleaning that were never needed. Rather than protecting me or acting as a fair middleman, Foxtons did nothing. They allowed the landlord to submit these ridiculous claims and held part of my money for over 6 months, even when it was obvious the charges had no legal ground. I had to fight this alone through MyDeposits dispute resolution, where the adjudicator reviewed all evidence and ruled that the landlord was entitled to £0.00. That’s right, not a single penny. Yet Foxtons still kept £180 of my deposit without justification, even after the final decision. I’m now chasing them to return what legally belongs to me. The communication was poor, their handling of the deposit was completely unprofessional, and as a tenant, I felt ignored, unsupported, and disrespected throughout the process. If you value your time, money, and sanity, stay far away from Foxtons. There are plenty of other agencies out there who actually follow the law and respect tenants. I would never recommend Foxtons to anyone.

Kossai · 16 January 2026

★★★★★ 5/5

Google

Cant thank Layla enough, she was so helpful, very professional and always on top of things keeping me updated. Made my renting process so much easier.

Olàh · 16 April 2025

★★★★★ 5/5

Google

Dominic Butler was great with our house purchase. He worked around our schedules and was responsive and knowledgeable during the process. Would highly recommend!

Oliver · 16 April 2025

★★★★★ 5/5

Google

I believe that in this profession, letting negotiators/managers need to have a combination of a sales mentality and a customer service attitude. It's a beautiful combination of ruthlessness, honesty and empathy. While searching for that perfect home you start with so many ideas and thoughts just to see them modify, change and transform. In all these stages, imagine having one person who can support you, understand you, has deep market knowledge and inside information, gives you space and time plus is completely honest with you and gets you that perfect place. Teary eyes yet? That's the kind of service I got with Jade Martin during my house search. Jade has been such an amazing addition to this search. She always gave sound suggestions, maintained transparency and honesty, never got too salesy, always listened first and then went on to suggest or recommend a solution/property. Her insights on the area were very helpful. She was completely professional but added a dash of coolness and friendliness to her approach which straight away put me at ease. Among the heaps of gold there was a gem, so rare and so precious. Her name is Jade Martin and you can catch up with her at Foxtons, Cutty Sark branch.

Alakshyendra · 14 June 2020

★★★★★ 5/5

Google

Dominic was a fantastic help in our search for a flat. Very kind, pro-active, personable - made it a lot easier to take on the market for the first time. I can wholeheartedly recommend him to anyone looking to buy in the area.

Keye · 16 April 2024

★★★★★ 5/5

Google

As someone who is a first time buyer, Sam McCaig was the ideal estate agent for me. Sam was always on hand to provide help and assistance during the long process of buying a flat - and was able to explain complicated matters simply and quickly. Sam was flexible and willing to navigate around my busy work calendar, even as we ran into potential complications with the purchase. Sam was a pleasure to work with, and Foxtons is very lucky to have him.

Ben · 16 November 2023

★★★★★ 1/5

Google

I originally left a 5-star review for the agent who helped me find the flat, as they were friendly and efficient during the search and signing process. However, my experience with Foxtons after signing the contract has been very disappointing. I was told I would receive assistance setting up utility bills through a partner company ("Help Me Fix" or something similar), but I never received any follow-up. Despite multiple emails and phone calls to the agent, I received no response or support. As a result, I had to figure everything out on my own, asking neighbors and my landlord to identify the providers. I didn’t know where the meters were (for example, the water meter is in a locked communal area only accessible through building management). Because I couldn’t provide an initial meter reading, I received a very high first water bill. I had hoped for better post-contract support from Foxtons, especially considering the promises made before signing. Unfortunately, my experience has been frustrating, and I’m not happy with the level of service provided after moving in. Previous review: I had a fantastic experience working with Nazia while searching for a new flat. From the very beginning, she was professional and genuinely invested in helping me find the right place. Thanks a lot for the help!

Georgia · 16 October 2025

★★★★★ 5/5

Google

Over the years we have had exemplorary service and care from this team and I can honestly say the experience was 100% positive. The team in particular Divyesh and Yann have given us superb service and great communication throughout.

Janet · 16 April 2024

★★★★★ 5/5

Google

A fantastic service from.Foxtons, highly professional and excellent communication. Divyesh and Layla were outstanding

Imran · 16 April 2025