Foxtons London reviews

★★★★★ 5/5

Google

My 5 star rating is in relation to Sam McCaig. I have found the whole process of selling my flat hugely time consuming and stressful but, as soon as Sam came on board, he took all the pressure away from me. He literally took on my solicitors and the buyer's solicitors and continually chased them to deal. At times, it must have felt like a full time job for him! He kept me fully updated at all times and was always cheerful and optimistic with me when I was feeling overwhelmed by the process. I can't recommend Sam enough. He was literally my lifesaver! Thanks again, Sam! All the best and I wish you every success!

Samantha · 14 June 2023

★★★★★ 5/5

Google

Sam McCraig was great! He is very clear and straight to the point when dealing with any issues or assisting with any concerns. I recently had a problem attending a fixture in my flat and Sam went out of his way to assist and ensure it was done as soon as possible and even offered to standby whilst the fixture was being done for reassurance on my side (since I’d rather be there when something is being fixed) he offered to take my place and that was that. I’d highly recommend Sam! He doesn’t hesitate to go above and beyond for his clients and the clients tenants.

Donaé · 14 June 2023

★★★★★ 5/5

Google

I had a very positive experience with Foxtons recently. I was a potential buyer, and Sam (the Foxtons agent) was a huge help. He knew his stuff about all the properties he showed me and genuinely seemed to know a lot about the areas I was interested in. He gave some great insights into the local markets and I found his insights on the general state of the property market very useful. He and Florence were both very engaged without ever being 'pushy', which I appreciated. Thanks to both of them!

Ben · 14 June 2023

★★★★★ 5/5

Google

They helped during my search for buy. I worked with Sam most of the time. He explained me not just about the flat but also about neighborhood, market dynamics etc. Overall, my impression was, professional, knowledgeable, take their time to learn about the properties they are marketing, follow up with you and offer alternatives. Processes were also smooth and fast such as offer process. Also, briefly worked with Florence, she was also very helpful and send me alternatives and details. Although in the end, I didn’t buy, I would happily refer them to friends and family.

Ipek · 14 June 2023

★★★★★ 5/5

Google

Foxtons were incredibly helpful during our property search, Dominic went out of his way to show us places we would not have otherwise considered, which really helped us to understand which features were most important in our new home. Great service, highly recommended.

Luis · 16 April 2025

★★★★★ 5/5

Google

Divyesh Bhanderi and his team were extremely helpful and proactive in finding a tenant for our property in New Capital Quay. We were impressed by the professional service and attention to detail.

SIMON · 16 April 2024

★★★★★ 5/5

Google

Hugely thankful to the team over at Foxtons for their help during our purchase. Amy was extremely helpful during the viewing process and provided us with all of the relevant info we needed. Following that Chekira was a great support for us making sure that things moved along and we were always kept well informed of each stage. Both were also incredibly responsive whenever we needed a call regardless of time so they went the extra mile!

Nathan · 14 June 2023

★★★★★ 5/5

Google

Foxtons have supported me every step of the way and made the process of selling completely seamless. A huge thank you to Sam for all his hard work !

Julian · 17 August 2025

★★★★★ 1/5

Google

Booked a viewing for a property. 2 of us rushed back after work to meet at the property. Letting agent didn't turn up nor tell us the viewing wasn't going ahead. Attempted to call their mobile and office number numerous times. No one bothered to pick up. Haven't heard from them since. Property we tried to view is still on the market at reduced price to when we wanted to see it and we have found somewhere else.

Phill · 4 August 2025

★★★★★ 5/5

Google

Sam was really helpful, with great knowledge of the surrounding area as well as the properties he was showing. He was also always available when needed and efficient when arranging viewings.

Luc · 16 April 2024

★★★★★ 1/5

Google

If you're selling your property I'd advise you to seriously consider whether you want to put up with the service. To sum it up there have been supposed viewings where I only find out they didn't take place after the fact when I asked about them (no proactive warning) so I've left my property for no reason in these scenarios. All a tactic to make them seem like they're getting traction when they aren't in my opinion. This happened twice with two separate foxtons staff Sam and Amy. They hook you in with a high price then try and get you to drop 8% straight away. Then it takes you calling them up again to find out oh wait let's just reduce it again. Absolute charlatans. Some people will fall for this BS but not me I'm afraid. Just de-listed with them. To have the audacity to charge 2.5% for the dishonesty they provide I really hope this review helps someone avoid wasting their time.

Michael · 27 June 2025

★★★★★ 1/5

Google

Hi, I had many troubles as a student looking for properties around the area. But this agency were no help! They infact made it 10 time more stressful!We were lied to by 2 of the Agents (Danielle and Mia) regarding hidden and extra charges, this is after asking twice during both viewings to make sure there weren’t any. Which both responded “None.” The move in dates of the properties would also change every time we would speak to different people or even the same person on a different day. Danielle also did not respond to our offer for one of the flats for 3 and a half days then proceeded to patronise us saying “you know how we said the market moves really fast…, well the flat is gone”. May I add this is also after her saying she is available 24/7 which obviously was her being nice and we’re not expecting her to be available 24/7 however 3 and a half working days to reply is a lot. We, as flatmates, received around 25 phone calls within 5 days from different people saying the complete opposite things to us. The communication within the agency is 0 to nothing! Regarding these issues, I phoned up to see if anything could be arranged in regards to a change of their website as currently it says they are student friendly, which is in itself false information. I spoke to a woman who, from what i understood, was called Nazia. After offering my concerns, she hung up on me and refused to answer my call back. I would not recommend this agency to anyone. Student or not. They are extremely unreliable, unorganised and very unprofessional!

Joe · 24 May 2025

★★★★★ 5/5

Google

Divyesh is very professional and nice to work with. He helped us secure a good tenancy within a short timeframe and sorted everything out super quickly. Would love to work with Divyesh and Foxtons again.

SYH · 16 April 2025

★★★★★ 5/5

Google

Had a very positive experience with Foxton's, and specifically, Layla Williams. I'm a single mom in a very complex situation, and Layla was very patient, compassionate and caring through the entire process. She was able to get me into the area that was best for me and my son. It feels good to have someone looking at for you, especially in this turbulent London market. Thank you again, Layla x.

Laura · 19 July 2023

★★★★★ 5/5

Google

Any Curtis was my estate agent from Foxtons and she has made my house search a joyful experience! She was very responsive to all my questions, very open and with great communication skills!

Anca · 16 April 2025

★★★★★ 5/5

Google

Although I didn't end up getting the place Sam McCaig showed me due to location change of buying a house, I had the best experience with Sam, the information he provided me really helped me take into account everything required in the buying process, my actual estate agents weren't the best so I was really happy I met Sam initially who prepared me and suggested Mortgage Advisers Alexander Hall who were also fantastic. Even though I did not end up using Foxton I suggest to everyone I know to go with them due to fantastic their customer service

Rasheed · 16 April 2025

★★★★★ 5/5

Google

I had a great experience working with Nazia from Foxtons. She understood exactly what I was looking for in an apartment from the very beginning and provided me with a wide range of suitable options. Throughout the whole process, she was incredibly responsive and always quick to answer any questions I had. Her professionalism, efficiency, and friendly attitude made the whole experience smooth and stress-free. I truly appreciate her help and would definitely recommend her to anyone looking for a place in London! ♥️♥️♥️

Mrn · 26 March 2025

★★★★★ 5/5

Google

@ Layla Williams was the agent who helped my husband and I in securing our new apartment. She's so lovely and patient.

Precious · 16 April 2024

★★★★★ 5/5

Google

I couldn't be more impressed by how proactive and efficient our agent, Eric Tarmulis was in helping us to secure, what according to him was, the best flat in the Royal Arsenal development. On top of that, he is such a sweet and lovely person and I would give him a million stars if it were up to me :). If anyone happens to be looking for a place to buy/rent in this area, I would absolutely recommend that you ask for Eric!PositiveResponsiveness, Quality, Professionalism, Value

Mikki-Leigh · 14 June 2021

★★★★★ 5/5

Google

My partner and I were struggling to find anything to rent due to Covid and with a baby coming in September it was getting rather urgent. From the moment Hafsa Meho contacted us we felt looked after. She was so good at identifying a property for us that it only took two views. She reassured us through every step and nothing was too much trouble. Foxtons has been great and I would highly recommend using them. Personable and helpful staff and really easy online portal. Thank you Hafsa!PositiveResponsiveness, Quality, Professionalism, Value

Jason · 14 June 2021

★★★★★ 5/5

Google

Would definitely recommend using their services. From requesting viewings to securing the property, James was informative, friendly, and proactive in his approach. We were kept up to date on developments regularly, which helped to alleviate stresses typically involved in moving place. We were able to secure a property much faster than we anticipated and this certainly wouldn't have been possible without James' efforts.

Oliver · 14 June 2023

★★★★★ 5/5

Google

We have been looking to move into a rental property for the last few weeks and for some reason always found the properties to be short on something or the other. And then one day, Hafsa called us up and all that changed. :) We got the ideal apartment, she was very thorough and meticulous in finding the right fit for us. What I also found amazing was how she was able to give us honest and personal feedback on what might or might not work. All thanks to her and the Foxtons team, it turned out to be a great experience and we have exactly what we were looking for. :) Highly recommend Hafsa , she is amazing!PositiveResponsiveness, Quality, Professionalism

Rajat · 26 October 2020

★★★★★ 5/5

Google

I did not get an apartment through foxtons but the service I got was excellent. Hafsa Meho was of great help as she kept me updated and also sharing her profound knowledge of areas in London with me. I would recommend them if you looking to find an apartment.

Ayomide · 14 June 2020

★★★★★ 5/5

Google

Hafsa Meho has been an outstanding professional as well as a kind and pleasant person to work with on a stressful procedure of property search. She listened to our needs and made sure we won't waist our time on viewing properties that are not in our interest or budget.

Katerina · 14 June 2020