Trusted Agent profile · London
★★★★★
2,005 reviews across 2 platforms
9 The Grove, London, E15 1EL
Foxtons's office in London, at 9 The Grove, is rated 4.1 out of 5 across 2,005 reviews on two platforms, including 448 Google reviews rated 4.6.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotAga Witkowska Review
Aga Witkowska - Property ManagerIt was lovely working with Aga. She is quick to respond to any issues we raised and able to sort them out swiftly. As a new resident here in this country, we believe that she was able to provide service we can trust. She is that kind of a person who is not only your property manager but also the one you can easily get along with. For us tenants, Aga is valuable member of your team.
1/5
TrustpilotGreedy and Inhumane
I feel sickened by my experience of dealing with Foxtons, it's been truly awful and the worst part is that it's not over...or maybe the worst part is having £12300 taken from us by this monster of a company. We signed a contract to move into an apartment in November, our move in date was set for the 12th of Jan...6 days after signing the contract something terrible happened to us and we knew we wouldn't be able to move in, which was heartbreaking as it's a beautiful flat. We shared what had happened with Foxtons, which was deeply personal, and asked if there were a cooling off period (we'd only just signed the contract) or any compassionate grounds to minimise the cost of terminating the contract. We were told that we had two options, one was to pay 7% + VAT of the total rent for the 2 year period we had singed up for, or we could re-rent the property ourselves via Open Rent - which in reality was impossible as we were then told we were not allowed to arrange viewings of the property. So we paid the 7%+VAT which was over £7,000 and walked away just wanting to put it all behind us. That was in November...the property was re-listed in December. Foxtons then proved unable to rent the property (which is so gorgeous, and in a great location) before our intended moved in date of 12th Jan...we didn't receive any updates from them that they were struggling to rent the property, we heard nothing, my boyfriend emailed and called over this period and no-one got back to him. I then received an email today from a generic no reply account saying that we were due to move out of the property on the 14th of March and have we had the property cleaned etc...the property we never moved into or got the keys for!! So this was Foxtons careless way of telling us that the property has now been re-let but not until March!! Which means according to them we owe another £6,400 in rent. We are so insignificant to them, that amount of money is so meaningless to them that we don't even get a correctly worded email or a phone call. I feel so stressed and anxious and violated by these people. We also know for a fact that the pervious tenants have had to pay them off as they left slightly early...plus the landlord has been charged thousands of pounds of admin fees...plus they now do have new tenants who would have paid another £7,000 deposit and will be paying rent over the remaining two years we have paid 7% of the rent for...so Foxtons are raking in all of this money for one property that is currently sitting there empty. I really don't understand why the Government doesn't regulate this sector, the greed, the arrogance, the lack of human response is deeply disturbing.
5/5
TrustpilotGreat Property Manager!
I had a good experience with Foxtons for my first tenancy in London, and always found their portal as well very easy to use and handy to keep record of paperwork and reports. In particular our Property Manager Tanya Branco has been amazing and always available when we needed her. Very quick at replying and also she was very good at handling the communication between us and the landlady when there were issues. We always felt she supported us to make our experience the most smooth and enjoyable even when in difficulty.
5/5
TrustpilotHigh levels of support
As a tenant, I've had the pleasure of dealing with Aga and I have to say that she is great in her job! Not only is she professional and efficient, but she also has a genuine caring attitude. She has helped me solve several problems that I have been facing with my flat and she has been my constant 'bridge' with my landlord. She is available through multiple channels, respond promptly, and explains things in a way that's easy to understand. If you're looking for a reliable, responsive, and caring property manager, I highly recommend Aga at Foxtons!
5/5
TrustpilotGreat experience overall
Great experience overall, especially from Ciara Ryan
Hi Stephen, Thank you for your feedback. We’re so pleased to hear you had such a positive experience overall and that the service made the process straightforward. Alex, Foxtons Estate Agents Get it done with London’s number 1!
1/5
GoogleOpening times are either wrong or no one wants to answer the phone…
Hi, We’re sorry to hear about your experience. Please contact our team at social@foxtons.co.uk with further details so we can look into this and assist. Alex,
5/5
TrustpilotProperty Manager - Tony Chan - Excellent
Tony Chan is the property manager managing the rental of my flat. This year, we had a water pipe burst on the floor above causing damage to my flat. Tony Chan worked very hard every step of the way managing and organising the communications and repairs with the management company, contractors , tenants and myself. We consider ourselves very lucky to have such an excellent property manager in Tony Chan. He is also quick to respond to any queries and is super helpful.Thank you Tony Chan for your continued management and support. We highly recommend Foxtons because of Tony Chan.
5/5
TrustpilotThank you Emily and Ashleigh
My sister and I needed help with a leak in our flat yesterday and the service that we received from Foxtons was great. In particular, we want to mention Emily Dickson and Ashleigh Fisher who went above and beyond yesterday to help us. Emily and Ashleigh both took our issue very seriously and didn’t hesitate to get the problem solved as quickly as possible. Their communication was great, with regular updates throughout the day and we really felt that they wanted to get our problem fixed as quickly as possible. Most impressively, our usual property manager was busy yesterday and so Emily and Ashleigh stepped in to help. We felt that even though they hadn’t seen our property before/ dealt with us, they built up a rapport quickly and were very professional in solving the matter efficiently. Thank you Emily and Ashleigh!
1/5
TrustpilotBought a flat with sitting tenants
Bought a flat with sitting tenants, agent was Foxtons. Agent was also handling tenancy agreement for previous owner. I made it clear that I did not want to work with Foxtons but would rent direct. Tenants were threatened with missing payments being flagged (threat to credit rating) if they didn't continue to pay rent to Foxtons. Despite Foxtons a) having no contract with me and b) not even having my bank details (what were they planning to do with the rent). The way out of this, it turned out, was to opt out of things I had not opted in to. It would not have been difficult to handle this professionally from early on in the process, lots of opportunities missed.
5/5
TrustpilotBeatrice Mackay North and West Foxtons - Outstanding
I have been renting my flat out through Foxtons for a year.As we were moving miles away from London it made sense to pay £180 per month for the services of a dedicated property manager.Beatrice Mackay was assigned to us and our property. She is everything you could hope for to look after your largest investment. She is instantly likeable and gains one’s trust virtually immediately, she is extremely clever and often comes up with a better solution than what you may have asked for, she takes pride in her work and this is apparent in all her communications, she is totally reliable and gives insightful advice. Sadly I doubt we shall have her working with us indefinitely for if anyone is headed for promotion it is Beatrice Mackay.So thank you Foxtons and thank you Beatrice.
5/5
TrustpilotAga Witkowska - Incredibly helpful, professional, knowledgeable, pragmatic and solution-driven
Aga Witkowska has been incredibly professional, helpful and pragmatic. We have successfully engaged through Aga with the landlord to manage, inter alia, any and all property maintenance issues, lease tenure, and everything else in between.Aga is responsive and always willing to find the most practical solution balancing both our needs as the tenant as well as the landlord's needs. Moreover, Aga ensures all matters are dealt with in a satisfactory manner and is always willing to lend a hand. Thank you for everything Aga!
5/5
TrustpilotShamim Godana - Property Manager, I highly recommend
Shamim Godana manages my flat in East London. She is an excellent Property Manager. Very polite and professional. She is excellent at keeping you up-to-date on repairs and ensures my flat is well maintained. During the checkout process she checks the reports in a very detailed manner and advises me and the tenants fairly.
1/5
TrustpilotOne star is far too high
Utter scumbags.My partner and I originally rented a house from them, and the estate agent mentioned that the landlord was looking to sell the place at some point. We said that would be perfect, as my grandfather had sadly passed away earlier this year, and had left me some money, that we were sorting via HMRC. I said we would definitely be interested in buying down the line, so the estate agent suggested putting a ‘break clause’ in our 18 month contract, whereby the house could be sold after 6 months.Right from the get-go they messed us around, giving us the wrong time to collect our keys, claiming that they had never told us this time (we had it in writing), and then neglecting to send us the required keys for the conservatory, which we eventually had to get via a private locksmith.Within the first week of moving in, when we hadn’t even unpacked, Foxtons booked multiple viewings with us in the house. And then informed us that the house had been bought, by people who had viewed it before we even moved in, and we would have to move out after six months.They suggested we make a counteroffer, but refused to tell us what the bid was. We were forced to bid over market value, which they accepted, and I said we would complete the purchase after six months, once we had sorted my grandfather’s inheritance (this while we were still trying to arrange his funeral!).They refused this offer, insisting we complete the purchase now, and we were forced to scramble to assemble the funds at extremely short notice, with help from my family (who, again, were still grieving the sudden loss of a family member).When we finally managed to complete the purchase, Foxtons had the absolute gall to charge the landlord a ‘pro-rata commissions liability’ for ending the tenancy early - a sale that *they* had pushed for. He proceeded to attempt to deduct that from our deposit, which our solicitor confirmed within 30 seconds is completely unlawful. And was also in violation of the sales contract, which stipulated that the full deposit be returned to us immediately upon completion.Foxtons suggested we take this up with the deposit scheme, rather than just giving us back the money that they legally owed us.Three months later, we have finally received the full amount back, as the deposit scheme found, of course, that they had absolutely no legal right to withhold our money like this.I’m very glad that I will never have to deal with this nasty, disgusting, exploitative company ever again.
5/5
TrustpilotStaff excellent
Staff excellent. Lots of way communication.
Hi Alan, Thank you for your feedback. We’re really pleased to hear you found the communication so helpful and had such a positive experience with the team. Alex, Foxtons Estate Agents Get it done with London’s number 1!
5/5
TrustpilotMy experience with Foxtons
My experience with Destiny Basto , who conducted the viewing of 3 properties managed by Foxtons was great. She was very friendly and helpful . She was punctual and made a note of my requirements.
5/5
TrustpilotThorough, efficient and effective
I have been working with Foxtons for many years looking after my rental flat in Clapham. For the last few years, Ashleigh Fisher has been the property manager. I find her to be very thorough, efficient and effective in all aspects of the management of the flat. She is also well liked and respected by my tenants, which is very important to me. Ashleigh is always very timely with her responses to questions from me and never drops the ball in following through on things that need to be done. She also is very charming, good with people and has a lovely personality and a great sense of humour.
5/5
GoogleOur agent Beatrice Rogers is doing a sterling job for us - she's a great ambassador for Foxtons...
Thank you Andy Munarriz for your review. Sophie, … More
5/5
TrustpilotWriting to express my appreciation of Tony Chan from the property management APAC team
I would like to thank Tony Chan from the property management APAC team for the excellent service he has provided for my apartment in London. Tony is highly responsive and always follow through on issues till it is satisfactorily resolved. Earlier this year, I had a series of issues relating to leakages in the bathroom in my apartment in London which affected the units below. This requires extensive investigations and rectification works. Tony was super helpful, by taking ownership and coordinated with various parties to eventually get the issues resolved, while keeping me updated on a timely basis. He is one of the best property managers that I've encountered so far, and I'm fortunate to have him manage my property in London. Thank you, Tony.
5/5
TrustpilotI would I like to thank Foxtons and…
I would I like to thank Foxtons and especially Beatrice Mackay. Beatrice was negotiating a dispute between myself and my landlord, she was very persistent and did an amazing job at seeing this problem from both points of view.I want to make a point here that even though the dispute did not get solved and I still wanted to thank Beatrice. She had a tough job with a very unreasonable landlord but stuck the course anyway and conducted herself very professionally.
1/5
TrustpilotThree words - don’t do it
We listed our house with foxtons and the service has been abysmal. There’s been next to no effort or movement with trying to sell the house, no communications with any options etc. You get an account online which shows upcoming viewings - almost all viewings ‘booked’ haven’t actually happened and they don’t contact us to confirm it either. You expect a lot from an estate agent with their level of commission - dont bother.
5/5
TrustpilotProfessional & Positive
We are very pleased with the outcome of the sale of our property and the service provided by Nick Wiley and Louis Benmax of Foxtons Pimlico. Louis secured a buyer within 6 days of the property going on the market. Nick was excellent from our first email contact (overseas sellers) and both of them kept us fully informed throughout the process and when necessary, they did not hesitate to follow up with the managing agents and solicitors. Nick and Louis were pretty good in managing the tricky balance between buyer’s and seller’s expectations and priorities. Thank you Nick and Louis. Much appreciated.VS
5/5
TrustpilotA Valued Consultant at Foxtons
I had been contacting Foxtons several times and after being passed from pillar to post Letting Support put me through to the Consultant of WorkstoBook, Sonam Rana. Mr Rana was a breath of fresh air ! He explained how the system works, listened patiently to all the issues I needed to discuss, answered most and made a note of the rest. He said he would check those and email a reply by the end of the day.This he did and provided me with all the information I needed. Sonam Rana is a brilliant Contractor Relationship Management, Foxtons
5/5
TrustpilotI have just completed on the sale of my…
I have just completed on the sale of my flat and Catherine Lunn could not have been more efficient and helpful and experienced. She kept in touch regularly with both sides and also how the legal side of things was progressing. I felt I could always phone her if I was concerned or otherwise. I can highly recommend Catherine and Foxtons with both the sale process and also with the prior letting service before this sale. Gayle
1/5
GoogleIf you are a renter, please do not use Foxtons. They are a scammy horrible company that only serves the interests of the landlord. They rented us an overpriced disgusting dump by using old out-of-date photos in the rental ad, and locked us into an abusively restrictive contract that made it impossible to leave the horrible dump that ruined my mental health. Do yourself a favour and stay away from these money hungry scammers.
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