Foxtons London reviews

★★★★★ 1/5

Google

Terrible service and communication skills from agent Elizabeth Tracey. Shocking service from Foxtons, wouldn't recommend them. I had a viewing for a property of my choice scheduled at 12:00 on Thursday. I emailed at 11:15 to confirm the address where we would meet, which was the office on Old Brompton Road. She confirmed the address at 11:17 and said we would meet at the office. While I was on my way to the office, in the middle of a workday and under heavy rain, Elizabeth Tracey emailed at 11:55 to say the property was not available and they couldn’t get the key. She then offered to show other properties, all of which were £1,000 over my £3.5K budget. I arrived at the office on time at 12:00, soaked from the rain. Very unprofessional. Not sure if it's just the bad agent or Foxtons itself. Definitely choose another agent if you decide to go with Foxtons and value your personal time.

Victor · 3 October 2024

★★★★★ 1/5

Google

We were living in the flat whilst it was listed and they let themselves in unannounced. The first time it was understandable but after talking to the agent and them saying that they would put it into their system, it happened two more times! Each time, the same story; saying that they would fix their system so this never happened again. It was just a mess and then when they did start ringing the bell instead of letting themselves in they wouldn't warned us. Even when they did warn us, they would arrive at a completely different time to what they said. Overall, felt they were inconsiderate and unprofessional.

Cerys · 30 July 2022

★★★★★ 5/5

Google

I really appreciate the help of Archie and Thomas. I had a property to sell. Whenever there was an issue, Archie and Tommy were there to help me - they were always ready to answer my email and phone within hours. I highly recommend Archie and Thomas. They are professional, easy to communicate, and they will never let you down!

Yang · 2 December 2022

★★★★★ 5/5

Google

If you want to get a nice place in Fulham fast, I highly recommend Jack Cuthbert from Foxtons. He is a young, passionate professional, who actually listened to me. The place I landed with him is everything I ever dreamed about. Many thanks for making this happen! Definitely coming back to him next time!

Nadia · 31 May 2023

★★★★★ 5/5

Google

The team at Foxtons Earls Court are extremely helpful and professional.

Suzanne · 17 November 2025

★★★★★ 5/5

Google

Renting a property through Foxtons was such a smooth process. Jamal Shamal was super helpful and understood what I was looking for. Couldn’t recommend more!

Sophie · 4 December 2024

★★★★★ 5/5

Google

Jack was incredibly knowledgeable, literally got the job done as the slogan states, We had a competitor working on the sale of the property for months with no offers, in the first week we had two offers.

Patrick · 20 May 2024

★★★★★ 5/5

Google

Jack at Foxtons Earls Court was so helpful in finding us our dream flat. It was a tricky time to be flat hunting and he was very understanding of both our budget and any deal breakers, and he persevered to make sure we didn’t have to settle for anything we weren’t 100% happy with. Thanks Jack!

Zoe · 1 January 2023

★★★★★ 5/5

Google

Had a great experience with Jenna from the Earls Court branch. Really helpful conducting a tenant search then onboarding. Great communication and made sure to follow up with me on all of the many items we needed to get the process done. Thanks Jenna!

Philippa · 19 November 2023

★★★★★ 5/5

Google

It was a pleasure to meet all the people from Foxtons who collaborated in my search for the apartment in London, especially Hildegard Gonzalez, who collaborated positively at all times so that I found the property that I finally rented. Thank you all very much!

Alicia · 25 October 2023

★★★★★ 5/5

Google

I searched for five years for the right place to come on the market for my family. Jorge did such an excellent job keeping me informed and finding properties for early viewings. Due to his savvy, we are currently in our dream flat and couldn’t be more grateful. Restored my faith in agents, to be completely fair!

Candace · 24 January 2024

★★★★★ 5/5

Google

I have never ever had such an amazing experience in my entire life (moved countries, cities in the past decade numerous times, including 10+ moving in London)! My agent, Sara Maggini is an angel on Earth! She is thinking outside of the box, really puts herself into your situation and fighting the best deals for you! The entire team is magical! Thank you Sara, thank you Foxtons! xx

B · 4 January 2021

★★★★★ 5/5

Google

Jack Cuthbert is a consummate professional who went above and beyond to help us in our property search. He even came in on his day off to show us a property and help us sign all the paperwork. I cannot thank him enough. I would not hesitate to recommend him to anyone.

Jack · 2 March 2023

★★★★★ 5/5

Google

Zach was always available and incredibly responsive in dealing with issues large and small. He also dealt with awkward issues with honesty and integrity. When the transaction looked at risk he was positive and reassuring. His judgement proved flawless. In summary the winning combination of Zach and Rob Swann delivered a great result for my family.PositiveResponsiveness, Professionalism

Paul · 27 August 2022

★★★★★ 5/5

Google

Libby has been absolutely fantastic. She listened to what flats/properties I was looking for and then showed me a fantastic selection of flats to my liking. She was responsive throughout and went out of her way trying to find me a new home. Fantastic customer service !

Yasmin · 23 July 2023

★★★★★ 1/5

Google

I've had a really upsetting experience with Foxtons. I could probably write an entire book on my experiences, but I'll try to keep it as concise as I can. Letting Agents: They pushed back our agreed and signed upon move-in date only giving us 1 week notice. This was a big problem for me as I had planned my previous tenancy had a planned move out date on the same day, leaving me without a place to stay or store my things. Foxtons said their reason for pushing back the date is that I did not pay my first rent installment or submit my documents in time even though everything had been sorted out about a month earlier. For the rent, I was contacted about a month before the move-in date saying they wanted the first 6-month installment by the end of the week. They told me this on Thursday, giving me 1 day to pay several thousand pounds. I told them as I'm an international student, I had to wire transfer the money which takes a few days to go through. I told them that I would be able to send it by the end of the following week, which I did, and they said it was fine. For the documents, my old landlord wasn't replying to any of my emails asking for a reference. As that landlord was also with Foxtons, I asked the letting agent working with me if she could try to contact her. She said she would do it and I never heard back from her about it. I can only believe that they made an administrative error about our move-in date, and tried to pin the blame on me and my roommates. After hours of conflict, the manager Sophie Rolls told us she can cancel the contract, but "good luck finding a new flat in 1 week". So they basically backed us into a corner and left us with no other options. Property Management: The flat was managed by Foxtons. No inventory was ever done, which is contrary to what we were told before moving in. When we moved in, the flat was in pretty terrible condition and it took us hours to clean it to an acceptable state. Some highlights: - Broken furniture and planks of wood in the living room we were told would be unfurnished - Surfaces of the kitchen slicked with grease - The balcony had a bunch of garbage on it, old water bottles, and a broken freezer with food left inside - Broken bathroom extractor fan that wasn't fixed until the ceiling started molding - Old unwashed pillows and duvets from previous tenancy - Missing light bulbs - Broken entryphone - Some of the outlets and lights were actually dangerous - broken plugs sticking out, melted sockets, etc. It took them absolutely ages to fix many of these issues. The entryphone especially took just under 1 year for them to fix, which was particularly frustrating as we didn't know when someone was buzzing. And when they "fixed" it, they didn't fix the microphone so we still couldn't talk to people. It's also a huge pain to try to contact the property managers. They will ghost your emails and if you try to call, they'll always be busy and say they'll call you back but never do. Also just wanted to add that I remember Foxtons Earl's Court google rating to be much lower a few months ago. And skimming through the reviews, most of the reviewers haven't reviewed anything else. I could be wrong about the rating being lower though, and just being paranoid now. I've attached some images of the property from when we first moved in. EDIT: Seems like they've turned off uploading photos, which is why there are only professional photos of their office.NegativeResponsiveness, Quality, Professionalism

James · 20 June 2021

★★★★★ 5/5

Google

Thanks so much Salim! We have found an excellent property in our first viewing! Salim was carefully listening our preferences and asking us the right questions. Effective and efficient- two words I would use to describe our experience!

Esther · 28 August 2019

★★★★★ 5/5

Google

Fleur and her team exceeded expectations. Knowledgeable and enthusiastic not to mention going the extra mile to assist. Particularly impressive is how the Foxtons network links up. From the liaison of the different branches to the concierge service the experience is first rate. Recommend highly

Alan · 13 August 2023

★★★★★ 5/5

Google

Charlie was very professional and helpful!

Amanda · 24 January 2024

★★★★★ 5/5

Google

Thanks so much Salim! We have found an excellent property in our first viewing! Salim was carefully listening our preferences and asking us the right questions. Effective and efficient- two words I would use to describe our experience!

Esma · 29 July 2019

★★★★★ 5/5

Google

my experience with the Foxtons team has been very professional they have a very clear fixed SOP's. specially Jorge has been an great support with the most important thing in customer service business the human touch when you are dealing with your client. Thank you Jorge for all you support and guidance.

Yadagani · 1 January 2023

★★★★★ 5/5

Google

Highly recommend! By being super charismatic, professional, and very knowledgeable in the various processes at hand, Jack made finding the perfect property easy and stress-free. Highly recommend!

Audrey · 12 August 2024

★★★★★ 5/5

Google

Brilliant service from Jack Burns over the weekend showing me lots of relevant properties in the Earls Court area and beyond. Very friendly, professional and knowledgeable, refining viewings to suit my requirements. Really appreciated him driving me between properties to make efficient use of my time and maximise viewings. Would highly recommend.

Claire · 23 February 2024

★★★★★ 5/5

Google

Foxton’s team was extremely professional and helpful throughout the process of selling my flat. As a busy professional, it was crucial to have someone else driving the process, ensuring that there was continuous follow-up, and that there was good communication. Vicky and Tarquin was really driven to help me optimize how my flat was “seen” by potential buyers and did a great job of matching up the best prospects.

Kush · 29 July 2019