Foxtons London reviews

★★★★★ 1/5

Google

Foxtons has the worst customer service once you agreed on anything. I would strongly advice any renter not to work with Foxtons, as they are a nightmare. Their sales team is alright, polite and everything, but once you agreed on a property, their support team is just the worst and caused me a lot of trouble: 1) They have made numerous mistakes in the contract, I have to check the terms and typos many times. Once they fixed one thing, another thing is wrong, as simple as the correct spelling of the tenants' and landlords' names are only correct in version 8 of the contract. 2) They are heavily leaning on the landlord's side and not helping the tenants. They tried to include law-violating one-direction break clause in the contract for the landlord and only changed it after I have showed them it is against the law. 3) Upon the renewal of the contract, they mistakenly went and informed the council that we moved out and have not informed us that they did such thing, causing our council tax direct debit to be cancelled, and thus resulting in owing the council tax for months and bailiff showed up at our door. Caused months of headaches and huge sum of monies upfront for the bailiff to solves this issue with the council. Foxtons is fully aware that we are still in the property as they obviously did not return our deposit. But they are just this unprofessional to make such low-level mistakes. 4) As mentioned, they are heavily biased towards the landlord. On the dispute with the landlord regarding the deposit, they have not given us a single reply over a whole month after the tenancy ended. But they have continuously communicated with the landlords. My advice is to go with smaller agencies, as they are usually more professional and dedicated.

Ed · 9 September 2023

★★★★★ 5/5

Google

Dealt with Jessica Fox from the Ealing Foxtons branch on the hunt for a flat. Jess was professional, friendly and incredibly knowledgeable. She made what is often a stressful experience, thoroughly enjoyable. Highly recommend Jess and her team at Ealing Foxtons for all things related to lettings!PositiveResponsiveness, Quality, Professionalism, Value

Chloe · 24 August 2021

★★★★★ 5/5

Google

I received excellent service from Andy Hoad. He chased lawyers at both ends to get my transaction completed on time. He is a first class professional and I have no hesitation in recommending him. Andy will work hard for you whoever you are, he will go the extra mile to get things done! Many thanks Andy!

Afzal · 29 July 2019

★★★★★ 1/5

Google

Absolutely not professional... Several contacts with no answers. Contradictory messages. Absolutely, the worst experience I har from estate agents especially when giving contradictory decisions throughout the process. The agency should absolutely check the qualifications of their employees

Zahran · 26 March 2024

★★★★★ 5/5

Google

Thank you so much to Rooheen for being so helpful and proactive in our search for a property! Rooheen, along with his manager Andrew, secured an accepted offer for us in one day. We are very happy and impressed with Foxtons!

Anna · 3 September 2022

★★★★★ 5/5

Google

Good agency, brilliant staff. Particularly, I was really impressed with Luke. He was so helpful with my property search and knew exactly what I was looking for. He's so kind and polite, he can really turn your day around and you'll leave feeling happy. Thank you Luke and everyone at Foxtons!

Hannah · 22 December 2020

★★★★★ 5/5

Google

Rooheen Ebrahimi from Foxton was instrumental in helping us to find a new house. He shared with us multiple floor and spent quality time in finding house for us.

P · 24 August 2023

★★★★★ 1/5

Google

Horrible, despicable service. Foxtons lied to me to get a longer term for the tenancy, and about a number of other things, Melina Karagianni in particular. Never work with these people.

Allan · 3 August 2025

★★★★★ 5/5

Google

I’d like to greatly thank Rooheen for his help. He was very friendly, to the point, and enthusiastic, offering great service as a whole.

Michelle · 26 October 2023

★★★★★ 5/5

Google

We sold our 2 bed flat with the help of Foxtons Ealing. In fact we only have exchanged contracts today. The whole thing was handled extremely professionally by Foxtons. They secured the sale amongst multi bids. They also handled the sales process very professionally. A special thanks has to go to Bianca! Thanks

Taner · 18 October 2024

★★★★★ 5/5

Google

Rooheen was very professional, going out of his way to help us find our next new home. He understood our needs and found us a place that accommodated them, giving great customer service. We would definitely recommend.

Chloe · 3 September 2022

★★★★★ 5/5

Google

Fantastic renting experience through and through. Adam Rahrib is a real MVP! Helped us find the right house, an excellent online platform for online agreement registration, hassle free handover.

Harry · 31 May 2023

★★★★★ 5/5

Google

Thank you so much to Andy and the Ealing Sales Team at Foxtons (Paul, Neale and Jas) for helping us to get our beautiful home! I really appreciated how all four of them were fully knowledgeable about the situation every step of the way and they were always there to answer my call. Thanks!

Dani · 8 July 2017

★★★★★ 5/5

Google

We recently closed on a Freehold home and was very pleased with Miriame, our real estate agent. She was professional and efficient, which was beneficial to our complicated situation as we reside overseas. Thank you.

Jan · 26 January 2024

★★★★★ 5/5

Google

Brilliant service from start to finish, we were looking to move quickly within only four weeks but were surprised to find that we didn't have to compromise at any stage. Alexi was particularly helpful and attentive, quick to respond to any queries and always met with a smile and positive attitude.

Lark · 29 July 2019

★★★★★ 4/5

Google

Even though I didn't rent a property through them (really bad housing market right now) Adam Rharib was very helpful to me while I searched. Thank you Adam! I appreciated your help very much.

Avanika · 2 December 2022

★★★★★ 5/5

Google

Adam from the Eailing Broadway branch, did everything possible to get me and my family a home. He really cared about what we needed, great chap. Thank you Adam

Tania · 1 May 2023

★★★★★ 5/5

Google

I have just completed my searching for a rental apartment in the Ealing area. As a newbie to this country, I was blessed to have Mr. Juliano DeConto of Foxtons who patiently guide me through all the procedures of the rental process, and found me properties to view according to my needs and likes. He never rush me to make decisions and always helpful with any questions arise during the process. Always response to my emails, phone calls or text messages promptly. I have no hesitation in recommending him to anyone who is looking for a reliable agent in the real estate market.

Michelle · 1 January 2023

★★★★★ 5/5

Google

Rooheen Ebrahimi from Foxton was instrumental in helping us to find a new house. He shared with us multiple floor and spent quality time in finding house for us.

Pri · 1 April 2023

★★★★★ 5/5

Google

Paul Axon has been extremely pleasant to deal with. His listening abilities added to a close follow up ( after visits) made the whole experience of House Buying very positive. If I were to sell my property in the Future, I would have no hesitation in asking Paul's help.

Alia · 29 July 2019

★★★★★ 5/5

Google

The Foxtons Ealing Team has been really helpful with our house search. They were really organised when it came to facilitating our viewings, and helping us understanding the entire lettings process. Hoeda especially has made the house hunting feel a lot less stressful than it has been, by taking the time out to bring my housemate and I around to seeing different flats around West London, and giving us really good suggestions and advice. She was honestly one of the kindest agents we've encountered, and we're grateful for her sincerity when it came to helping us find the right places within our budget! We would love to continue working with her and the Foxtons Ealing Team to finding the best fit for us :)

Ruth · 3 October 2022

★★★★★ 5/5

Google

During desperate times in our search to move, I got in touch with Hoeda Sharif at Foxtons who had some great recommendations on properties for me to view. She had great ability to understand the motivations and requirements regarding my search just over a couple of phone calls. We’ve placed our offer and have our fingers crossed… Although highly unlikely due to market conditions and the overwhelming interest in the properties we’ve viewed. Still hoping for the best. Thanks once again for your help Hoeda!

DSV29 · 3 October 2022

★★★★★ 4/5

Google

I bought my flat through Foxtons with Paul Axon and found the experience to be very positive. I spent close to 6 months looking for a property that worked for me, and viewed dozens of them. Paul was very responsive, and supported me right through the process.

Prachi · 29 July 2019

★★★★★ 5/5

Google

We were well looked after by the team at Ealing, but especially by Andy who helped us find the right property and guided us through the purchase as first time buyers. Andy was very easy to deal with and kept us informed every step of the way.

Gavin · 29 July 2019