Trusted Agent profile · London
★★★★★
382 reviews across 1 platform
94 Old Brompton Road, London, SW7 3RD
Part of Foxtons, see every office.
Foxtons's office in London, at 94 Old Brompton Road, is rated 4.5 out of 5 across 382 reviews on 1 platform, including 382 Google reviews rated 4.5.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleMy lettings agent is Amit Sharma from Foxtons. I have been dealing with him for the past 10 years. He has been marvellous.Amit gets the job done. He has managed to rent some of my flat's in just one day. I have had some really good tenants who had extended the leases and had been a pleasure to deal with. Amit Sharma is the Lettings Manager at Foxtons South Kensington and he is certainly the one to recommend if you have a property to rent in the SW7 area.
1/5
GoogleDo not use them! You have been warned. Moved from US to London. Contacted Foxton to assist in locating a property to rent. Took several inquiries to have someone from the local office to contact us. We followed up with the letting agent one week prior to coming to London and asked that they arrange showings the following day we arrive (on Saturday). Upon our arrival that Friday we contacted the agent again and the agent replied that he was unable to arrange any viewings for the next day. That was the last communication that we had. The letting agent never contacted us back.
1/5
GoogleI have worked with 6 leasing companies when trying to find a flat to rent and Foxton's was by far the absolute worst when it comes to communication. I was quite frankly ignored by several of their agents when inquiring about properties. I …
5/5
GoogleSmayan Bhavnani is very warm-hearted with speedy reply
Thank you YUNRU CEN for your review. Sophie, Foxtons South Kensington Estate Agents Get it done with London’s number 1!
5/5
GoogleI had the pleasure of working with Wei Hu from Foxtons South Kensington when I secured my flat in Earls Court back in July. I moved in around September, and now, after nearly a month, I feel compelled to leave a review. What stands out the most is Wei’s exceptional after-sales service. He has been incredibly patient and responsive, addressing all the issues and questions we've had as tenants (as you know, the first month always comes with its challenges!). His dedication has made the process much smoother. Highly recommend!
5/5
GoogleJoe contacted me promptly following an enquiry on a flat for rent. We arranged multiple viewings on a single day and within a couple of hours, we had signed a lease for an amazing flat. Joe was very efficient, helpful and professional. It was a great experience and I would highly recommend working with Joe for your future letting needs!
1/5
GoogleINCOMPETENT LIARS, A real nightmare. I have been in the unfortunate situation to be a tenant in one of the flats let by FOXTONS South Kensington as the agent. Although the flat was fine, the move in procedure was a complete nightmare due to the rude and really unprofessional treatment I received from Sammy Saaysa and his manager James Hankin. I advise that you avoid being served by these two agents AT ALL COSTS. To summarise my experience, I was initially shown the flat by Sammy Saaysa. The flat was under refurbishment at the time therefore I was hesitant in committing. I made an offer on the next day and received a positive reply from the landlord. As soon as the reply came Sammy pressurised me in sending over a large sum of money to secure it. As the flat was under refurbishment I asked for one or two more days before sending the money to think about it more carefully. James Hankin called me in an extremely rude manner and said that ‘flats like that do not often become available for the given price’ giving me an ultimatum, threatening me that I will not be able to get the flat if I do not make a decision and transfer fees by the end of the day. Due to the fact that I appreciate the high demand, I sympathised with the situation and agreed to pay the full amount plus fees upfront which I did in good time. Having paid (at least a few weeks before the move in date) I was rest assured that everything was in place. That was until I received a phone call from James Hankin 2 days before the arranged move in date asking for additional documents, threatening that I will not be handed the keys of the flat over if these are not provided, even though I paid in full and the contract was signed by both parties. During the phone call James insulted me on several occasions and called me incompetent due to the fact that the documents were not yet received. [I stress here that these documents were not requested earlier on due to the negligence of Sammy Saaysa that left for an annual leave without replying to my emails so as to inform me that these documents were necessary]. Thankfully, I managed to provide the documents in time but I was left feeling very distressed by the actions and lack of professionalism of James Hankin. Following this, I completely lost my trust to the agency and therefore I asked to be present during the check in that was scheduled to happen on a date and time that I could attend. This was changed without my knowledge and I lost my chance to attend, as the check in happened before I was made aware of the change. On my move in date, to my total surprise I found the flat in an appalling state (Digusting toilet - Rotten leftovers-see attached photos). Even though the contract specifically stated (tenancy agreement point 18.12) that the flat was to be professionally cleaned, this was not done, the toilet was left blocked and the old furniture (that the agents agreed to have removed) had not been removed. Note that the landlord has no blame over this as the flat was managed by FOXTONS as well. The experience was very frustrating as the movers already had my items in their van ready to unload in the flat. Finding the flat in this state and having to undergo this experience is completely unacceptable. In addition, the first response from FOXTONS in the morning of the move in, was that a professional cleaning was not agreed upon obviously a lie. After several phone calls the situation was fortunately resolved. After the move in, I informed FOXTONS (Sammy Saaysa specifically) via email about my experience, however they never replied to offer an apology or even explain why the above happened. If you had the patience to read the above, you can appreciate why you have to avoid FOXTONS South Kensington at all costs. Tenant or landlord, I urge you to stay away from FOXTONS.
5/5
GoogleThe South Kensington Foxtons office and especially Archie Vey, were very helpful in providing a wide range of options that suited what we were looking for. Always available and keen to assist with our search! Highly recommend Archie for anyone out there looking to rent...
Hi Yolanda, thank you so much for sharing. We're genuinely delighted to hear that Archie was there to support you through your property search. We will be sure to pass on your kind words to him.
5/5
GoogleMy agent was Sami from Foxtons, I was looking for an apartment to purchase, and had many estate agent companies who were helping me, but without doubt Sami was the best agent - proactive, punctual, courteous with a sunny disposition which made him a pleasure to work with. His driving skills are excellent too! He listened to what my requirement was, and showed me comparable properties and others which he thought were similar to what I was looking for, helping me gauge what was available and what I could achieve. I can see why Foxtons has achieved the reputation they have, my experience with Sami illustrated how on the ball this company is by choosing staff who are very serious in helping their customers.
5/5
GoogleYour axiom can be made from the reviews, but ones utility is based off relationships, whether its the company or a person. I came to London for to do my MBA at a top business school, and brought my wife and pet. As you may know, its extremely difficult to obtain a flat with a pet. I met many agents, some were nice, some were odious. I met an agent named Alice Geddes, who was amazing because she really does care, you can tell she has a good heart, even after the contract was signed, and months later. We worked with Alice for a while, looking at various flats around London and even though our price range wasn't that high, it didn't matter to Alice, she treated us as we were high asset clients. It's probably the best move an agent can do and what most agents do not do. Referrals are everything, and I will be looking to refer as many people as possible to her, because my word is a reflection of my experience. Once I graduate and find a job, I hope to do business with her in the future. With regards to some of the poor reviews on here, I understand you may have had a bad experience because someone was either snobbish, rude, or overcharged, but thats because you haven't met Alice, so if you meet someone that you prefer not to do business with, just ask for Alice! The price of service is what you make of it, and your experience, so why not make it a pleasant one?
5/5
GoogleWe first worked with Arthur Mellule @Foxtons South Ken in 2013 when we purchased a studio in London in 2013. We had a very specific property in mind and even after scores of viewings, we hadn't quite hit upon just the right one - but Arthur never gave up! After several months, he found a flat that was exactly what we wanted and then ensured that we concluded the sale smoothly and ensure that we find a suitable tenant. Its now 2016, and when we wanted a second property , one call to Arthur set the wheels moving and this time, we found what we wanted within just a month. Unlike other agents, Foxtons has given us a complete service and Arthur has that uncanny ability to understand what we want and bags of patience to persist where others would have given up.Thank You!
5/5
GoogleWe were looking for an apartment in South Kenn and were dealing with several estate agents. In the end we bought with Foxtons and the primary reason was the service we received which led to us finding the perfect place for us. Frankly we didn't really know what we wanted and saw dozens. I liked some and my wife liked others. Then the kids saw the flats and had a different view. We dealt with Anne-Marie Mogg and she was a rock star - she patiently listened to our reactions and gradually narrowed down the choices until eventually she said 'I'm going to show you three today and I think one of these is perfect for you'. She was right. She showed us one that was not on the market yet but was 'the one'. We made an offer on the spot and a few weeks later it was ours thanks also to their ability to put us in touch with surveyors, solicitors etc who know how to get a transaction through quickly and with minimum fuss. We've bought multiple properties over the years and what you really want is a personalised service like this. Buying a property is a process and you need help - they understand this. We can't recommend them highly enough. Ignore the dodgy reviews - these guys are great - and the after sales service is just as good.
1/5
GoogleWould give it 0 stars if I could. Worked with Kim and Amit. They were terrible. One of the worst experiences I have had with a rental agent. They are highly ineffective, inefficient and unresponsive. I had to follow up to 10 times just to get an answer. The apartment they showed me was completely different to the one I finally moved in. All the furniture was gone. And after that it was chasing these guys for ever. Most times they don't respond to emails, calls and voice mails... Time and energy better spent on other agents and not with these guys
5/5
GoogleMy experience with Foxton was overall good. I got to meet Narjes and she was especially very patient and understanding. Although I never got to use them at the end of the day as I have already contacted another agent before coming to Foxton. I will gladly say they are quite experience and very professional. I will personally recommend Narjess as a good agent with a good customer relationship, keep it up girl! And a big thank you to all the team at South Kensington.
5/5
GoogleHighly recommend Ayoube , foxtons hidden asset. If you have a property to buy or sell, Ayoube will get you the results, from customer care and support to the final transaction. 5 stars
5/5
GoogleJack Cuthbert provided me an excellent advisory and service for my relocation to London and apartment hunting. Roger
Thank you for your highly recommended review Roger Biosca Clarisó. Sophie, … More
5/5
GoogleI have nothing but great things to say about working with Joe. He’s proactive, extremely friendly, knowledgeable and definitely the most hard working agent I’ve worked with in London so far. As someone who’s new to the city, he made the process so much more enjoyable. Thanks Joe!!
5/5
GoogleI can’t thank Foxtons South Kensington enough for their fantastic help over the last few weeks. Bradley who is the manager was extremely helpful and thoughtful towards my property search and helped to ensure all my queries were diligently answered in a timely manner. As for Bruno, he went out his was to accommodate viewings and worked tirelessly towards my completion and dream purchase. Overall, Foxtons behaved extremely professionally and were very helpful.
5/5
GoogleVerity was so friendly and helpful in us finding out new flat. At short notice she really went all out to get the kind of flats we wanted to view. It didn’t take long and now we are settled and happy! Thanks Verity for all your hard work and help!
5/5
GoogleKitty was so kind and wonderful to work with! Highly recommend!!
5/5
GoogleWei Hu was very patient in answering all our questions and helping us find our ideal house. We are very grateful for his professional service. He saved us a lot of trouble in the process of renting a house and made us very satisfied.
Thank you 凛铭韩 for your review. Sophie, Foxtons South Kensington Estate Agents Get it done with London’s number 1!
5/5
GoogleMy husband and I are very pleased with the service that Foxtons South Ken provided for the sale of our property. The team were totally committed to getting the deal done and we got a fantastic result. Special thanks to Brian and Darcy on securing and negotiating the transaction and giving us attentive, and professional support throughout the process.
5/5
GoogleI have used this branch to rent my flat few months ago and Rosie was amazing with helping me find my ideal place to live, She was extremely patient and listened to all my requirements and found property that would suite my needs. I can honestly say it was lovely experience using this branch and because of Rosie I have rated this branch 5 stars.PositiveProfessionalism
1/5
GoogleHonestly dreadful. Rented with foxtons as property managers for 3 years. Had to beg and plead with them to sort any issues out. Once they left us without a working front door for 3 months and only sorted it when I threatened to involve CAB. When estate agents started showing our property to other potential tenants they would come in without asking, lie and say they had called/had permission when they didn't, and be extremely rude when I brought these issues up. Our deposit was late getting back to it. Foxtons are rubbish. P.s. I might get a response saying "please contact us"- I have tried contacting them many times to complain with no response. Avoid if you can.
Hi Sam, I'm not sure what methods of contact you have used before but we would be happy to look into this and escalate for you if you could contact social@foxtons.co.uk with all of your details, and any outstanding issues. Many thanks, Sophie.
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