5/5
GoogleHad any out to value our property recently - great service and advice. In particular about selling our property & leasehold extensions.
Trusted Agent profile · London
Felicity J Lord London reviews
★★★★★
1,543 reviews across 2 platforms
Suite 2.01b, Piano House, London, SW9 8DJ
Felicity J Lord's office in London, at Suite 2.01b, is rated 4.3 out of 5 across 1,543 reviews on two platforms, including 628 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards.
Awards
The Trusted Agent 2026 results for Felicity J Lord, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Google5/5
TrustpilotI’m really happy how everything went
I’m really happy how everything went, I’m looking forward to move in into a new flat I dreamed of!
5/5
GoogleFirst time renter was guided through the process smoothly by Dan. Viewed a property and had an offer accepted within 24 hours. Couldn't recommended enough
5/5
TrustpilotExcellent service
Excellent service, was very understanding of the issues we’ve raised, provided support and explanations for all our questions. Overall very satisfied!
5/5
GoogleQuick responses, easy to work with, all the team are friendly and polite. It's a pleasure to work with Natalie, Dan, Tom & Carlo!
1/5
TrustpilotTakes a long time to respond to emails
Takes a long time to respond to emails. No response to calls or concerns. No clear communication.
5/5
TrustpilotGreat attentive service
Great attentive service with a clear online portal to let you know what needs to be done.
4/5
GoogleReally helpful with my requests!PositiveProfessionalism
5/5
TrustpilotFantastic at every step of the way
Fantastic at every step of the way! The first letting agent in London that I would actually recommend
5/5
GoogleVery professional, great service and really friendly. Thanks for finding me my dream home. You deserve 5 starts. Thanks!
5/5
GoogleHarry Patteson, our senior negotiator that helped us with buying our first home was great from start to finish.
1/5
TrustpilotAmazed they have a high rating
Amazed they have a high rating. Awful. Never respond. Dreadful customer service
5/5
GoogleLaura in particular was great and highly proactive with the very complicated sale of my flat.
5/5
TrustpilotExcellent service
Excellent service. Friendly and professional. Stuart and Matt, thank you so much.
5/5
TrustpilotGreat communication…
Great communication via watsap and phone calls. Good tenant found within three weeks.
5/5
TrustpilotMy experience with this agency has been…
My experience with this agency has been very good and the people very professional.
5/5
TrustpilotI found Stephanie at FJLord property…
I found Stephanie at FJLord property management very helpful and a pleasure to deal with.
5/5
GoogleAndrew Bryant came out to value our property - great advice thanks.
5/5
TrustpilotPolite & Professional
Stephanie, property manager at FJL is polite, professional and a delight to work with!
5/5
TrustpilotNice service
Nice service, great contact, good tenants.Great experience with FJL.
1/5
TrustpilotNo Stars: Avoid Avoid Avoid
No Stars.
5/5
TrustpilotVery nice guy and available to help you…
Very nice guy and available to help you at any timw
5/5
GoogleProfessional service from start to finish. Found me the tenant that suited my property.
5/5
TrustpilotLucy at the Clerkenwell branch is professional and kind.
Very good experience in finding the right apartment.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Felicity J Lord London
Has Felicity J Lord won any awards?
Yes. In The Trusted Agent 2026 awards: Felicity J Lord, London won Platinum.
