Trusted Agent profile · London
★★★★★
1,543 reviews across 2 platforms
Suite 2.01b, Piano House, London, SW9 8DJ
Felicity J Lord's office in London, at Suite 2.01b, is rated 4.3 out of 5 across 1,543 reviews on two platforms, including 628 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Felicity J Lord, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
4/5
TrustpilotVery helpful
Very helpful, kind and on time.
Dear Julia, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property. If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
5/5
TrustpilotExcellent service with a truly personal…
Excellent service with a truly personal touch.
Dear Mr Flaherty, Thank you for providing such positive feedback . It will mean a great deal to the whole team at Shad Thames.Needless to say, should you know of anyone looking to let or rent a property, please do pass on our details as we would love to help.
5/5
GoogleExcellent service with great communication! Very pleased.
Dear Poppy Davidson, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. haart Brixton (Lettings)
5/5
TrustpilotHighly recommended estate agent
Fantastically helpful and kind agents who demonstrated an unusual amount of care and consideration for our situation and requirements. Also extremely prompt and timely with their responses, both by phone, email and liaising between owners and ourselves. Highly recommend!
5/5
TrustpilotGreat service
Great service! We have done the renting process with the Islington branch of FJLord and we are very happy with our experience. They provide all the information quickly and help you with anything you need. Highly recommend!
5/5
TrustpilotVery professional
Very professional, efficient, great communicators.
Thank you for taking the time to provide us with your feedback Jeremy. Your comments will mean a great deal to Jordan and the team at Greenwich.Needless to say, should you know of anyone that we can assist with finding or letting a property, please do pass on or details.
5/5
Trustpilot5 star service
We had a fantastic experience renting through Felicity J Lord with Ilya Hubin - very quick service that helped us secure a great property. He was very professional and always happy to help. Highly recommended.
5/5
GoogleThis agency is great, very time efficient and friendly. My flatmate and I lost out on an apartment and they found an alternative very very fast. We both thank you to the Lettings team for your hard work. Helena
5/5
TrustpilotGood
Thorough and well communicative
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
TrustpilotI have been letting my flat for 10…
I have been letting my flat for 10 years with FJL. It’s a very simple process and any issues with the property itself are resolved with them through their network of contractors for an fair price.
5/5
TrustpilotAmazing service
Amazing service. Highly recommended
Wow, thank you so much for the 5 star review!If you, or if you know of anyone that has a property to let or that we can assist in finding a new property, please do not hesitate to pass on our details to them. We would love to help.
5/5
TrustpilotCharlotte at the Clerkenwell branch of…
Charlotte at the Clerkenwell branch of FJL was fantastic - she helped to find the perfect flat for us and was honest, professional, flexible and helpful throughout the entire process.
5/5
GoogleSpoke to RJ looking for a property for my brother from Spain a couple of months ago. Saw two properties on Brixton road going towards Oval. Very positive and professional.
5/5
GoogleReceived an excellent service from Kadeem & Esta in Brixton and they helped me get my house. I'm happy I have moved in but Blacks solicitors are really slow. Wouldn't recommend them at all.
5/5
GoogleVery helpful, courteous, knowledgeable, and professional staff. I have contacted Jack Mahid on few occasions and he has always helped me. Highly recommend their service!!!
5/5
TrustpilotDon’t hesitate to follow your dream and…
Don’t hesitate to follow your dream and have your own place . Get in touch with Felicity J. Lord and for sure YOU will find that what are you looking .
1/5
GoogleInitially all was going well before we signed and moved in, then all went downhill. A lot of things were promised and not delivered, lack of transparency and communication.
5/5
GoogleRJ was the best state agent I've ever dealt with. Genuinely caring, always trying his best to meet your needs and going the extra mile.
5/5
TrustpilotSmooth and professional
Jennifer took care of helping us find a flat - and was extremely helpful. The whole process was smooth, quick, pain-free and professional.
5/5
TrustpilotGood experience w Felicity
Annabel Burkinshaw assisted me and it was a breeze, she was prompt, effecient and friendly and was very easy to work with her, recommend!
5/5
TrustpilotVery friendly and professional...
Very friendly and professional experience with Ilya, felt organised and I knew what was going on at all times! Top banter as well
4/5
TrustpilotFrom a prospective landlady
As a prospective landlady, I was pleased with the tenants Felicity J Lord found for me. They couldn't be more suitable for my property.
5/5
TrustpilotJean Piper conducted a property…
Jean Piper conducted a property inspection whilst we were away and left us note to know that the inspection was done. Very professional.
5/5
TrustpilotApartment inspection
Jean came to inspect our apartment. She came right on time and true to her word was unobtrusive and conducted a thorough job.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Felicity J Lord, London won Platinum.
