Felicity J Lord London reviews

★★★★★ 5/5

Google

Shakira is amazing! This was our first time moving and she made the whole process so quick and easy 🫶 …

Liz · 16 October 2025

★★★★★ 4/5

Trustpilot

We were very impressed with Christopher…

We were very impressed with Christopher Lloyd at the Wapping branch. He had a tenant lined up at the asking rent within 5 days of making the initial contact, a tenant who has shown herself to be very reliable and trustworthy so far. Christopher dealt very speedily with all the surveys and documentation and responded almost immediately to any emails or messages. He deserves 5 stars. We did however struggle with FJL’s app and on line contacts. Docuserve was troublesome and a bit stressful.

Margaret · 21 December 2022

★★★★★ 5/5

Trustpilot

Olivia was great throughout the entire…

Olivia was great throughout the entire property purchase process! She was professional and tackled any issues that popped up with ease.

Darling · 2 July 2026

★★★★★ 5/5

Google

Bryan was professional, knowledgeable, and attentive throughout our property search. He took the time to understand our needs and showed us options that perfectly matched what we were looking for. His friendly demeanor and attention to …

Jershey · 16 April 2025

★★★★★ 5/5

Trustpilot

Lettings Department Shad Thames, London, Three lovely Ladies

We use the Shad Thames Branch in London SE1, Lettings Department. The lettings team of 3 lovely ladies, Gemma, Inga and Monica is very professional and always look after our interests very well. Gemma is a great sales talent. We have been using the lettings department in Shad Thames for many years. The girls are perfect with great knowledge of the market and the area. FJL can be happy to have such wonderful lettings ladies. They deserve a bonus this year. A big thanks from us to the ladies.

Andrea · 15 November 2022

★★★★★ 4/5

Trustpilot

Good management, OK contractors

We have been renting with FJL for about a year now and it has generally been good bar some of the miscommunication that has happened when we've needed a fix/inquiry in the property. We have specifically dealt with Jean and she has been great and been proactive with the requests made and makes sure to follow up, the downside is that some contractors that they send are hit and miss in terms of resolving the problem and them needing to come back etc.

Iliya · 9 November 2022

★★★★★ 5/5

Google

Shakira was so helpful and patient answering all our questions and guiding us through the whole process. Highly recomend!

Francisco · 16 October 2025

★★★★★ 1/5

Trustpilot

Mouldy property

They misrepresented a rental property, forced a decision before allowing us to view. Once a holding deposit was placed, and we viewed the flat, it was covered head to toe in mould, whilst they only scheduled works AFTER our move in date. We requested our money back even factoring in health wise that we were unable to live in a mould flat, but we were denied time and time again. Other letting agents are far superior, I will personally never use them again and will be telling people I know to do the same.

Will · 27 March 2026

★★★★★ 5/5

Google

Joy was absolutely brilliant! Kind, helpful and patient despite me phoning her right at the end of the day! What good service!

Cordelia · 5 September 2025

★★★★★ 5/5

Google

Natalie has been excellent to work with managing our rental portfolio. Highly recommended.

Marios · 26 November 2025

★★★★★ 5/5

Google

Bryan was great and made the process really easy despite our situation not being the easiest. So excited to move in- thanks to Shakira as well who showed me the flat on a Saturday!

Annie · 16 April 2025

★★★★★ 5/5

Google

Shakira has been super helpful, professional and all round lovely to deal with! She helped us find our flat at an especially tricky time in the market and accommodated some last minute changes. We’re now leaving the property and she has been no less supportive on the other side. She has kept us informed of the process along the way and is especially responsive and diligent. Big thanks to Shakira!

Lauren · 14 June 2023

★★★★★ 1/5

Google

Really bad experience viewing a property. Arranged viewing last week which was cancelled last minute when I was already at the address. Bryan rescheduled the viewing for today and then didn’t show up. I’ve waited over a hour this week outside this flat and still haven’t been inside! Spoke to the office twice, they promised to call me back and never did. This kind of service would make me steer clear of renting through them.

Alice · 15 April 2026

★★★★★ 5/5

Google

I was a tenant with Felicity J Lord over the past year, and was really happy with my experience. Thank you Jasotha for being so helpful and responsive during and after the duration of our tenancy. You made our time in Brixton so easy, and because of that, I couldn't recommend Felicity J Lord more.

Amy · 14 May 2024

★★★★★ 1/5

Trustpilot

AVOID Lettings dept.

Do not rent or have your property managed through this company. They are beyond incompetent. I’m surprised they are still in business -let’s see what the ombudsman decides. I can’t begin to list all their failings, there are far too many. I think all the other reviews speak for themselves. Hands down the absolute worst letting agents I’ve ever had the misfortune to deal with.

Nicola · 24 June 2026

★★★★★ 5/5

Google

Robbie has been extremely professional and extremely helpful in helping us to find a flat we want to buy. She has only sent us information on flats that are realistic for us, unlike some other professionals in the industry who waste a lot of time with no hopers. She has also been extremely responsive in arranging viewings and providing any additional information we have asked for in a friendly and understanding manner. Thanks Robbie! You are a star 🌟

Simon · 14 June 2022

★★★★★ 5/5

Google

Shakira has been my SPOC and she has been amazing. Really helpful, professional and polite.

Jessica · 16 October 2025

★★★★★ 1/5

Trustpilot

Unresponsive, negligent, unprofessional

Consistently awful experience with this agency, from the perspective of a tenant. Completely unresponsive while we lived there. We had a broken toilet for 4 months (only one in the property) and they did nothing about it. They consistently failed to follow up with any repairs in the house. We had black mould in the house (present before our move in) which they also did not treat.

Cristina · 2 June 2026

★★★★★ 5/5

Google

When you’re trying to find the perfect place for your family supportive and sensible people are really important, they make the difference to get you there. Robbie understood what I was looking through my reactions during the viewings and could take me to new ones that match my criteria. I do recommend having her as a support on your house hunting. Thanks Robbie for everything, specially your patience!

Karina · 14 June 2023

★★★★★ 1/5

Trustpilot

Feckless J Lord

Definitely the worst experience I've ever had with a property management team.Despite our numerous attempts to request an inventory, we were not sent one. Only at the end of the tenancy was this sent to us, in which they confirmed they knew from our move-in date (March 2020) that our radiators did not work. Despite our attempts to get them to fix the radiators, they dragged their feet, acting like this was brand new information, every single step of the way. It wasn't until March 2021 that the radiators were finally fixed meaning we endured an entire winter without proper heating. Were we compensated? Take a wild guess. And this was just the tip of the iceberg.They required constant chasing just for them to do the bare minimum of their jobs. People constantly going on annual leave (though from what I can tell it can't have been too different from their BAU) and they were apparently far too incompetent to pass along any of their work on to their colleagues which again slowed any repairs that were required to a crawl. There was a hole in my flatmate's shower for 3 months before they even deigned to acknowledge the issue (despite numerous emails with photos attached). If they had even an iota of sense between them they probably would have had this fixed before the hole even happened and could have saved everyone involved a lot of money.If you're a tenant, avoid. They will treat you with utter contempt and downright criminal negligence.EDITI feel the need to point out they responded to a negative review within 2 days of posting it. Please remember as per my review, they knowingly left myself and my flatmates without proper heating for a full year. I actually really love this, because it shows to me they can respond promptly when it is within their interest. I would therefore like to retract any previous statements and implications that they are incompetent. They are, in fact, just malicious.

Sam · 4 March 2022

★★★★★ 5/5

Google

I’m a new landlord, and I’ve had an exceptional experience with Felicity J. Lord. From the start, all my queries have been answered promptly, and the service provided has been outstanding. Shakira, in particular, has been incredibly helpful, offering expert guidance on my rental property, valuation, and navigating the complexities of licensing. The attention to detail and extensive knowledge provided has been second to none. I highly recommend this firm, and if you choose them, be sure to ask for Shakira, she will ensure all areas are covered. Thank you for making the entire process so easy and smooth!

Aaron · 19 March 2025

★★★★★ 1/5

Trustpilot

Unethical Bullies.

I'm a landlord who had a terrible experience, so I can completely understand the tenants reviews on here.The first tenants moved out because they defaulted on the rent. They contacted Bow Office on multiple occasions to give back the keys and no-one got back to them. The Branch Partner David Greenslade had told me I needed to take out their insurance to cover tenants defaulting rent, but he never put in a claim (even though he writes he had claimed).After the second lot of tenants were found. We agreed in writing that I did not wish them to manage the property nor should they take any management fees.But they still took fees and did this for the whole tenancy. I said I didn't want the insurance it's a scam again they just ignored me and continued to take the money.They told me just one tenant would be living there and I reduced the rent, but a husband and wife lived there.I emailed customer relations on so many occasions and no-one very got back to me.The area manager Anthony Szabo is a serious bully.They seem so desperate to make money unlawfully. We must all continue NOT to use this company.Following up to your response the customer relations team were written to more times than I can remember.Not a single email was responded to. You have no interest in anything other than making money. Actually it is truly scary.

Lily · 6 December 2021

★★★★★ 5/5

Google

I was really impressed with Wezley's knowledge of the process and his ability to support me through buying my first house. I would whole heartedly recommend Wezley and his team. Wezley also recommended a fantastic solicitor who I was able to chat to whenever required.

Jack · 22 August 2024

★★★★★ 4/5

Trustpilot

Helpful team

Really helpful support. Most valuable is that they take calls until 10pm (great if you’re working until late). Lewis in Islington is great, supported by a really efficient team!

Graham · 22 February 2026