Felicity J Lord London reviews

★★★★★ 5/5

Google

I had a really good experience with the team at F.J. Lord Estate and Letting Agents. Davinia was very communicative and helpful while I was waiting for the completion of my property. When it came to handover Ozlem made the process smooth and stress-free. Always a pleasure to deal with competent and professional individuals.

Chris · 16 April 2025

★★★★★ 5/5

Google

I recently had the pleasure of working with this branch to help in my search for a house. I worked with Ozlem directly who was incredibly helpful. Even though i was asking a million questions she made sure to answer everything and not rush me off the phone. She was incredibly knowledgeable and kind.

Melissa · 16 April 2025

★★★★★ 1/5

Google

During my tenancy with this letting agency, we experienced a prolonged mice infestation that was still unresolved 10 months later. Additionally, there was a period of a week without heating or hot water in November when it, an issue that legally must be addressed within 24 hours. Despite this, the agency only agreed to a partial reduction of the rent instead of the full week. Upon moving out, they also attempted to deduct £600 from my deposit for repainting walls that were already in poor condiiton. The response rate was so slow and they were avoiding my emails and calls re various issues in the flat for literal months.

Teodora · 26 November 2025

★★★★★ 1/5

Google

We worked with this agent and deeply regret doing so. They insisted on taking the deposit from us immediately, and later claimed that the landlord had canceled. They promised to refund the deposit, but it has been over a month and we still haven’t received anything. Shakira was the person who handled our case, but once the deposit was paid, they completely ignored us. We believe we have been scammed, as all communication stopped after they took our money. This experience has been extremely disappointing, and we strongly warn others to be cautious when dealing with them.

Volkan · 16 June 2025

★★★★★ 5/5

Google

Theresa was so lovely and helpful! She answered about a million questions and made the whole process of coordinating the viewing super easy. It was also raining and she offered to drive me from the station <3

Lucy · 18 September 2025

★★★★★ 5/5

Google

The people at FJL have been so helpful and so friendly on the phone. They’ve answered multiple phone calls on all queries we had efficiently and I don’t have any faults. Particular thanks to Tamar McAlistair, who not only showed me two viewings in one day but took extra time out of her day to show one of them again to me and my two friends in the evening. Absolutely brilliant service and she was so helpful and understanding. Tamar talked us through the process and any queries we had and we ended up having our offer accepted on the flat. I would definitely use FJL again in the future!

Emma · 16 November 2023

★★★★★ 1/5

Trustpilot

Refuses to Give Back Security Deposit

I had a pleasant experience with FJ Lord (particularly Charlotte and Sana) during my tenancy. However, after my tenancy ended, the agency has completely ignored every request to return my tenancy deposit. It has now been SIX weeks since my tenancy ended and I have had to file a dispute with TDS because my communications continue to be ignored. This agency is eager to get your business but quick to dispose of you when moving out. Other reviews seem to have similar issues with deposit returns. I do not recommend this agency until this problem is sorted.

Tessa · 3 October 2023

★★★★★ 5/5

Google

I had a very positive experience with Felicity J. Lord. The team was incredibly helpful, including Brian, and especially Maira, who was outstanding. She made everything smooth and stress-free, and really went the extra mile to help. I truly appreciated her support.

Yara · 11 April 2026

★★★★★ 1/5

Trustpilot

Miserable to deal with.

One of the most unprofessional, least trustworthy, potentially dishonest, pushy, flakey, disinterested, useless businesses I’ve ever worked with. Take all the bad reputation of estate agents, dial it to 11, and you’ve got day one of however many with it getting worse daily. Good luck to you if you’re stuck here. Not even just useless, but, a shining example of why countrywide licensing and ethical requirements should be enacted. It says a lot they don’t want to put anything in writing and You’ll be questioning if their staff even actually work there after a week.

Aphonic · 22 June 2026

★★★★★ 1/5

Trustpilot

Incompetent and disorganised

The most painful and laborious guarantor referencing process I have ever been through. I was asked for yet more documents on 4 separate occasions, including copies of previously uploaded documents. Why they couldn’t just tell me what they needed up front is beyond me. On one occasion they told the tenant I needed to upload something so I had to call THEM to get them to enable the upload on the website. Ridiculous.

Rees · 5 August 2026

★★★★★ 1/5

Trustpilot

Avoid like the plague. Dishonest, disgusting so called "management"

The first mistake I made was trusting the agent I met. He made me feel well looked after until I actually got the flat. Then, he just conveniently disappeared.I took the tenancy of a flat that was looking nice but ended up being a disaster. (The place was disgusting and never cleaned, despite it being requested in the contract. There was a big hole in a wall, left as is and still seen on photos the agency took to re-list the flat once I left. Also pictured is the mould!!!!!)I expressed many issues multiple times, the main one being mould everywhere. (and mainly around the windows because the isolation was so bad) They said they would fix it, but they never did. It got so bad that I even tried to treat it myself to feel safe, to no avail. They never showed up, not even once!During the winter months, I had no heating, and the mould got even worse, to the point that I developed health problems. In distress and trying to leave the flat because of the serious issues, they insisted that I'd still need to pay one last time despite the extraordinary situation. They robbed me of an entire month's rent when they should have released me.Unacceptable and dangerous behaviour. I almost left a note for the next tenant saying to get out because this flat is hell on earth. After all this, I remain traumatised by the condition I lived in. Belongings I had to throw away due to the mould spreading everywhere, even in the kitchen, leading me to live in fear in my own flat.Run. The people managing the properties are incapable liars. Nothing was ever done. I lost my money and ended up in a precarious situation.

Olhik · 2 September 2023

★★★★★ 5/5

Google

We were lucky enough to be helped by Tamar in our search for a flat. From the very first call she was so friendly and arranged a viewing for us promptly. She was open and honest with us in her advice which helped gain our trust throughout this process. She made us feel like she was really vouching for us and in the end she did help us secure a flat which we are ecstatic about! Overall Tamar has been very personable and reliable, and you can tell she genuinely enjoys and is good at her job. Thank you!

Youmei · 18 August 2023

★★★★★ 5/5

Google

I have dealt with Joy for a few months and shes is an exceptional property manager, her attention to detail is second to none.

Emiliano · 26 November 2025

★★★★★ 5/5

Google

I was looking to purchase a property with FJ Lord. During this process Ozlem was beyond helpful, ensuring anything I required for the property was readily available organised multiple viewings and was overall very accommodating, I will definitely be using FJ lord to purchase property again in the future and will always request Ozlem.

Saeed · 20 December 2024

★★★★★ 1/5

Trustpilot

Unresponsive, negligent, unprofessional

Consistently awful experience with this agency, from the perspective of a tenant. Completely unresponsive while we lived there. We had a broken toilet for 4 months (only one in the property) and they did nothing about it. They consistently failed to follow up with any repairs in the house. We had black mould in the house (present before our move in) which they also did not treat. When moving out, they also did not complete a check out process or return our inventory, to the point that we had to go through a formal adjudication process. Genuinely awful agency. I would suggest you avoid!

Cristina · 2 June 2026

★★★★★ 5/5

Trustpilot

Exemplary customer service !!

We have recently let our property through fj Lord whom we have used for many years. We have dealt with many people over the years but have to say that on this occasion the service we received and the attendance to detail from Ayo Ayoola was outstanding !! He is always responsive to any question or query, deals with them promptly and is a valuable asset to fj Lord !!

Margaret · 20 February 2024

★★★★★ 5/5

Google

I had a great experience with Shakira. She always got back to me very quickly with any enquiry I had, and was pretty transparent with me through the process. Update 14/11/23 My tenancy has just wrapped up. Shoutout to Jasotha for making my end of tenancy experience a breeze, promptly communicating between me and the landlord to resolve deposit disputes and keeping me updated with the process. Big props for the awesome service!

Carolina · 16 December 2023

★★★★★ 5/5

Google

The best experience I've had with a letting agent! Naomi Tufo took care of the process from start to finish, from the very first call after our initial enquiry until we got our contracts signed. Naomi was always very prompt with her replies and looked to provide us answers to any questions that boggled our mind in the crazy London rental market. The renting process at haart is very human friendly, there was no pressure from Naomi about what we should offer and when. The haart's tenant portal is also quite snazzy - no need for paperwork or giving out my card number for holding deposit, so I trust my data is safe!

Elisa · 14 June 2023

★★★★★ 5/5

Google

Dominique went above and beyond in helping me find my first home. We had a couple viewings together neither of which were 'the one', during which she provided candid and honest feedback which really helped inform my criteria. When a property that I was really interested in seeing came back on the market suddenly, she pulled all the stops to ensure I could view it asap. She has been patient and has done a great job explaining key pieces of information as we embark on the buying process.

Dina · 14 June 2023

★★★★★ 5/5

Google

Robbie has been very helpful and supportive across the whole process. Her professionalism and warm nature shone across and made a big difference to my flat viewing experience. She competently answered all my questions and any information she did not have to hand she would follow up with a call or an email promptly. As a first time buyer she gave me additional tips and areas to focus on during my viewings and this is something above and beyond I would expect and very much appreciated - thank you Robbie!

JNair17 · 14 June 2023

★★★★★ 4/5

Trustpilot

We bought and sold through FJ Lord

We bought and sold through FJ Lord, although the transactions were protracted Chris and Olivia were helpful and available throughout. They are very knowledgeable and professional, staying positive when our sale stalled, more than once! I would highly recommend this agent.

Elizabeth · 4 March 2026

★★★★★ 1/5

Trustpilot

Dreadful conversation with "Sena"

Dreadful conversation with "Sena", property manager, who contacted us about the electrical safety certificate that had expired 2 months ago. Luckily we were on the ball, and had done the required checks back in March. During the conversation, after I'd pointed out various failings by FJL and been spoken over multiple times I asked if she'd finished speaking so that I could speak to which she replied "You should be finished"!!!!! An implied threat perchance? As of today, 13th of May, our payment due on the 2nd of the month, is apparently going to arrive. Appalling service, as until yesterday evening they hadn't been in touch about their system issues regarding payments. After a conversation with their area director Julie Edwardes we agreed to part company, as she agreed the level of service given was far short of what was promised and paid for. She also listened to the call mentioned above, and was horrified. She told me the Bow branch manager would be reaching out to me. Guess what......absolutely nothing from him. Not a peep. Nada. Zilch.

Morganlord · 13 May 2026

★★★★★ 5/5

Trustpilot

Lily Porter in the Blackheath Village…

Lily Porter in the Blackheath Village branch has recently been dealing the the let of our property. She dealt very ably with an incident that occurred at the property, responding to the tenant’s needs promptly, keeping us informed and obtaining reasonable quotes for us to rectify the problem quickly. She has since negotiated a rent increase for us with the same tenant and we are very happy with the competent way in which Lily is dealing with our property rental and liaising with us in a timely manner.

Sarah · 31 March 2023

★★★★★ 1/5

Trustpilot

Rude staff

The agent, Taylor Ruff made an appointment with us for 10.30 am. He sent emails and text messages confirming the appointment. My husband spent 3 hours struggling across London during a rail strike to get to the viewing only for Taylor to not show up. We made phone calls and sent messages but got no response. After waiting for more than an hour it was a 3 hour journey back. A completely wasted day. We have had no response from them to our calls and messages. No apology. I have attempted to contact the branch and/or area manager but no one will give me contact details. I was told the branch manager would call me back. She hasn't. Totally unprofessional and flat out rude.

Jade · 20 March 2023