Felicity J Lord London reviews

★★★★★ 5/5

Google

Bryan was great and made the process really easy despite our situation not being the easiest. So excited to move in- thanks to Shakira as well who showed me the flat on a Saturday!

Annie · 16 April 2025

★★★★★ 5/5

Google

Shakira has been super helpful, professional and all round lovely to deal with! She helped us find our flat at an especially tricky time in the market and accommodated some last minute changes. We’re now leaving the property and she has been no less supportive on the other side. She has kept us informed of the process along the way and is especially responsive and diligent. Big thanks to Shakira!

Lauren · 14 June 2023

★★★★★ 5/5

Google

I was a tenant with Felicity J Lord over the past year, and was really happy with my experience. Thank you Jasotha for being so helpful and responsive during and after the duration of our tenancy. You made our time in Brixton so easy, and because of that, I couldn't recommend Felicity J Lord more.

Amy · 14 May 2024

★★★★★ 1/5

Google

Really bad experience viewing a property. Arranged viewing last week which was cancelled last minute when I was already at the address. Bryan rescheduled the viewing for today and then didn’t show up. I’ve waited over a hour this week outside this flat and still haven’t been inside! Spoke to the office twice, they promised to call me back and never did. This kind of service would make me steer clear of renting through them.

Alice · 15 April 2026

★★★★★ 1/5

Trustpilot

AVOID Lettings dept.

Do not rent or have your property managed through this company. They are beyond incompetent. I’m surprised they are still in business -let’s see what the ombudsman decides. I can’t begin to list all their failings, there are far too many. I think all the other reviews speak for themselves. Hands down the absolute worst letting agents I’ve ever had the misfortune to deal with.

Nicola · 24 June 2026

★★★★★ 5/5

Google

Robbie has been extremely professional and extremely helpful in helping us to find a flat we want to buy. She has only sent us information on flats that are realistic for us, unlike some other professionals in the industry who waste a lot of time with no hopers. She has also been extremely responsive in arranging viewings and providing any additional information we have asked for in a friendly and understanding manner. Thanks Robbie! You are a star 🌟

Simon · 14 June 2022

★★★★★ 5/5

Google

Shakira has been my SPOC and she has been amazing. Really helpful, professional and polite.

Jessica · 16 October 2025

★★★★★ 5/5

Google

When you’re trying to find the perfect place for your family supportive and sensible people are really important, they make the difference to get you there. Robbie understood what I was looking through my reactions during the viewings and could take me to new ones that match my criteria. I do recommend having her as a support on your house hunting. Thanks Robbie for everything, specially your patience!

Karina · 14 June 2023

★★★★★ 1/5

Trustpilot

Feckless J Lord

Definitely the worst experience I've ever had with a property management team.Despite our numerous attempts to request an inventory, we were not sent one. Only at the end of the tenancy was this sent to us, in which they confirmed they knew from our move-in date (March 2020) that our radiators did not work. Despite our attempts to get them to fix the radiators, they dragged their feet, acting like this was brand new information, every single step of the way. It wasn't until March 2021 that the radiators were finally fixed meaning we endured an entire winter without proper heating. Were we compensated? Take a wild guess. And this was just the tip of the iceberg.They required constant chasing just for them to do the bare minimum of their jobs. People constantly going on annual leave (though from what I can tell it can't have been too different from their BAU) and they were apparently far too incompetent to pass along any of their work on to their colleagues which again slowed any repairs that were required to a crawl. There was a hole in my flatmate's shower for 3 months before they even deigned to acknowledge the issue (despite numerous emails with photos attached). If they had even an iota of sense between them they probably would have had this fixed before the hole even happened and could have saved everyone involved a lot of money.If you're a tenant, avoid. They will treat you with utter contempt and downright criminal negligence.EDITI feel the need to point out they responded to a negative review within 2 days of posting it. Please remember as per my review, they knowingly left myself and my flatmates without proper heating for a full year. I actually really love this, because it shows to me they can respond promptly when it is within their interest. I would therefore like to retract any previous statements and implications that they are incompetent. They are, in fact, just malicious.

Sam · 4 March 2022

★★★★★ 1/5

Trustpilot

Don't use these bloodsucking…

Don't use these bloodsucking leeches!!!! Terrible company, initially we asked ONLY for them to find us tenants to rent our house in London, paying a one off fee. Somehow despite NEVER signing a contract to do so, they're now taking a monthly rent collection fee. They now claim they never offer a service to just find you a tenants, and that we must have agreed/signed a contract to do this. We KNOW we didn't ask for this, when asked to show us this contract they just ignore our requests. So now these vampiric leeches take a monthly fee, which was NEVER agreed with us. Now for the last 4 months they've failed to pay anything on time. We have to phone up/email many times to finally get the rent money paid to us. A few years ago they charged us for an electrician to come and inspect our electricity fuse box etc, they charged us £350.00 for some chump to write an incomprehensible bs report that was utter drivel. Because the illegible nonsense THEIR electrician provided was so poor, we then had to pay for a decent electrician to redo the report again and then use him to install a new fuse box. If we'd have used their electrician, it's pretty obvious they would have charged well over the going rate. Our local electrician did the job and the report for the same price they charged for just the report. We've been ripped off for rent money before, and now that it's every month they fail to pay us, we're on edge waiting for these see you next Tuesday's to do the same. For such a large company withholding rent owed to us for a few weeks, and doing similarly to for eg a few hundred gives them access to potentially high amounts of money. It feels like any day now this company will declare bankruptcy and make off with that money owed. Companies like these are disgustingly amoral, their staff are almost all rude on the phone, apathetic, arrogant with no hint of empathy. Don't use these bloodsucking leeches!!!!

Thanayieson · 17 February 2026

★★★★★ 5/5

Google

I’m a new landlord, and I’ve had an exceptional experience with Felicity J. Lord. From the start, all my queries have been answered promptly, and the service provided has been outstanding. Shakira, in particular, has been incredibly helpful, offering expert guidance on my rental property, valuation, and navigating the complexities of licensing. The attention to detail and extensive knowledge provided has been second to none. I highly recommend this firm, and if you choose them, be sure to ask for Shakira, she will ensure all areas are covered. Thank you for making the entire process so easy and smooth!

Aaron · 19 March 2025

★★★★★ 1/5

Trustpilot

Unethical Bullies.

I'm a landlord who had a terrible experience, so I can completely understand the tenants reviews on here.The first tenants moved out because they defaulted on the rent. They contacted Bow Office on multiple occasions to give back the keys and no-one got back to them. The Branch Partner David Greenslade had told me I needed to take out their insurance to cover tenants defaulting rent, but he never put in a claim (even though he writes he had claimed).After the second lot of tenants were found. We agreed in writing that I did not wish them to manage the property nor should they take any management fees.But they still took fees and did this for the whole tenancy. I said I didn't want the insurance it's a scam again they just ignored me and continued to take the money.They told me just one tenant would be living there and I reduced the rent, but a husband and wife lived there.I emailed customer relations on so many occasions and no-one very got back to me.The area manager Anthony Szabo is a serious bully.They seem so desperate to make money unlawfully. We must all continue NOT to use this company.Following up to your response the customer relations team were written to more times than I can remember.Not a single email was responded to. You have no interest in anything other than making money. Actually it is truly scary.

Lily · 6 December 2021

★★★★★ 5/5

Google

I was really impressed with Wezley's knowledge of the process and his ability to support me through buying my first house. I would whole heartedly recommend Wezley and his team. Wezley also recommended a fantastic solicitor who I was able to chat to whenever required.

Jack · 22 August 2024

★★★★★ 5/5

Google

The team at this office is very friendly and professional..I called and I had few questions and all my questions were answer and more ..Ozlem did all what she could to accommodative all my requests and her manager was as friendly and helpful on the phone and when we met at the property I did not ending up putting an offer but I will definitely be dealing with them again .

L · 16 June 2025

★★★★★ 4/5

Trustpilot

Helpful team

Really helpful support. Most valuable is that they take calls until 10pm (great if you’re working until late). Lewis in Islington is great, supported by a really efficient team!

Graham · 22 February 2026

★★★★★ 5/5

Google

I was looking for a property and was speaking to Ozlem who was very patient and from the first call her communication was spot on. Thank you Ozlem

Annie · 16 April 2025

★★★★★ 5/5

Google

I have been looking for rentals for my son who attends university. Tried other agents but once I found Shakira, she was the best. Helped me on the phone and understood exactly what I was looking for. She took the time to compile a short list. Always friendly, and on time at all viewings. Shakira walked me through the booking process and made the rental booking easy to manage. If you need to rent a place in the Brixton area, Shakira is professional and knows the area. Steve Booked 2021PositiveProfessionalism

Steve · 26 August 2021

★★★★★ 5/5

Google

I had the pleasure of having Simone T as my move manager and she was absolutely amazing from start to finish, and even dealt with a few queries after I'd moved in - communication, care and moral support (when I received with very poor service from my solicitors) were all outstanding - cannot recommend highly enough - thank you to Simone and the team!

Kam · 14 June 2023

★★★★★ 5/5

Google

Robbie is really on the ball, a lovely friendly manner, with all the details at her fingertips and great at asking questions to find out what our priorities really are. We are starting our search, not yet in a position to make an offer, but I'll have every confidence in any place she shows us when it comes to the crunch. Thank you Robbie!

Abigail · 14 June 2023

★★★★★ 1/5

Trustpilot

Be wary of the 5 star ratings

Our initial experience with FJL Bow was positive - the letting agent (Ilya) was great to deal with and quite responsive, unfortunately it all went downhill from there (with FJL, not Ilya personally).1. We never received the inventory for the flat, and despite following up with >10 emails, after 3 months we gave up. This caused quite a few issues at the end of our tenancy.2. It was a nightmare getting our deposit back, it took us well over a month after moving out of the flat and we couldn't get a hold of anyone at the Bow office to ask about it.3. In general, their organisation is seriously poor - when they were doing viewings in the flat towards the end of our tenancy they'd turn out without any notice, we'd also get continual marketing emails from them about new properties on the market (when we'd signed a new flat lease less than a month prior). The list goes onOne of the things I take bigger issue with is how they get their trustpilot ratings.After you sign a lease, they ask you to leave them a 5 star review. As the letting agent we'd dealt with up until signing the lease had been great - we obliged. It's only been now (over a year later) that I've taken the time to go back and update this.So a vast chunk of reviews you'll see on here are people who have just signed a new lease and been asked to leave a good review.This won't be unique to FJL, as I'm sure lots of places do it, but they can't expect to ask people to leave 5 star reviews then fail to do any of the basic tasks (inventories, deposits) expected of a letting agent.

Jack · 23 July 2021

★★★★★ 5/5

Google

Most positive experience, from viewing to move in (we did it with Brixton branch). Victoria Just was extremely helpful (we were looking to move in ASAP and she managed to sort everything out in just over a week!), easy to communicate with, and a pleasure to work with. The online portal is the most user-friendly I've seen yet (e.g. a to-do list with incorporated clock showing how much time you have to complete tasks, helpful technical support, etc.). Will update later with info about maintenance but from our experience so far I'm sure it will be seamless. Highly recommended.PositiveResponsiveness, Quality, Professionalism, Value

Kuba · 14 June 2021

★★★★★ 1/5

Trustpilot

Unprofessional communication

Really disappointed with this agent. Being a train journey away from London, we started inquiring about one of their properties a week and a half in advance before we planned to go to London for some viewings but kept being told to call closer to the time. After many attempts no viewing was ever confirmed. They listed the property as perfect for sharers and confirmed it would be possible for us to rent it but when we were already in London they started asking about who we are as the Landlord is apparently very picky about their tenants which could have been discussed way earlier and allow for us to plan our trip more efficiently. Even if the Landlord was picky enough to reject us purely based on our nationality or profession, they still could have simply communicated that. After few days now still no information whether we could rent the property or not, or whether the viewing will be arranged or not. The contact was lost although we were promised to receive further information before the end of the day or the next day first thing in the morning. Extremely unprofessional, certainly the worst experience compared to around 20-30 other agents that we spoke to. With the property's price now reduced, it certainly seems this estate agent was not interested in tenants who would be willing to pay the original price.

Marcin · 5 June 2021

★★★★★ 5/5

Google

Natalie Steed has been amazingly helpful during the time that she has been involved with the branch. I can't recommend Natalie highly enough; her communication is excellent and she is always on the front foot with any issues. It's been a pleasure :) UPDATE: 4 years on and I still have the pleasure of working with Natalie. She has been truly excellent in not only communicating issues, but in providing pro-active options and solutions. Natalie has added great value and continues to provide fantastic customer service when managing our account.

Amit · 23 May 2024

★★★★★ 1/5

Trustpilot

Appalling lack of service and respect for tenants

Our point of contact Hamzah Hussein totally ignored some major issues we raised with him, forcing us to liaise with contractors ourselves. We had no hot water for most of the final month of our tenancy, so we complained and sought compensation, at which point we realised the poor service and lack of communication was company-wide.When we first raised the complaint Anthony Szabo said if we wanted compensation we'd have to wait for the outcome of FJL's “robust” complaints process which would take 15 working days - but 20 working days later nobody had got back to us. I eventually spoke to Natalie Carter who admitted the Property Management team never forwarded our complaint to the complaints team. She acknowledged poor service and committed to providing compensation, but more than a month later we were still waiting for details of this, despite regularly emailing for updates. At one point someone at FJL triggered a 15-day investigation even though they’d already investigated and promised compensation.About 11 weeks after our initial complaint, FJL finally provided a small sum of compensation for their poor service, but claimed our landlord had refused compensation for the 24 days without hot water on the grounds that supply problems meant his contractor had been unable to source a part. I’ve asked Natalie multiple times for the landlord’s contact details so I can take this further, but she’s not responded.Throughout the months it took to resolve our complaint I felt like I had a part-time job trying to get FJL employees to do theirs. Emails are ignored unless senior employees are CC'd. Phone calls go to voicemail, and if someone picks up at the office the person you need is always “in a meeting” (don’t bother leaving a message). You get the feeling no one at FJL is interested in tenants unless they can make money out of them. All in all a truly shocking lack of professionalism and respect. I'm not surprised to learn our former landlord is no longer using FJL.No doubt someone will reply to this and say they are very sorry to hear we “felt the need to complain”, but multiple people were CC’d into many emails about this over months, so if FJL really cared about customers they had ample opportunity to prove it when nobody was watching.

Charlie · 21 May 2024