Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotI was very happy with the support I…
I was very happy with the support I received from Bilal in FJL's Bow office. He was very proactive in keeping me in the loop throughout the process; and responsive when I needed him. Would definitely recommend him!
Sujeevan · 10 June 2019
Agent replied · 12 June 2024
Dear Sujeevan, Thank you for leaving such great and detailed feedback about your experience with Bilal and Felicity J Lord Bow Lettings.We are delighted you are very happy with the 5 star service you received. If you know of anyone else who may benefit from the same service please do not hesitate to pass on our details.Regards,David Greenslade MARLABranch Partner
★★★★★ 5/5
TrustpilotExcellent customer service from Ilya & Rob
Both Ilya and Rob from Felicity J Lord Stoke Newington have been extremely friendly and helpful in helping us find our new apartment. They have provided excellent customer service at every stage of the process. Thank you!
Sarah · 12 September 2019
Agent replied · 12 June 2024
Many thanks for taking the time to provide a 5* review Sarah. It will mean a great deal to the whole team at Stoke Newington.Needless to say, if you know of anyone looking to rent or let a property currently, please do let us know as we would love to help.Enjoy your new home.
★★★★★ 5/5
Trustpilotquick problem solving... excellent customer service
quick problem solving...excellent customer service by Jean Piper, very impressed with her service and I will surely recommend felicity J lord
Ali · 11 November 2022
Agent replied · 12 June 2024
Thank you for taking the time to provide such positive feedback regarding Felicity J. Lord Lettings, it will mean a great deal to the team.Needless to say, should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help.
★★★★★ 5/5
TrustpilotResponsive and Professional
Great experience to date. Flat rented within days. Set up smooth and professional. My contact, David Greenslade, is very experienced and replies to emails almost instantly, even during evening and weekends which is extremely convenient. Would highly recommend.
Tom · 28 February 2019
Agent replied · 12 June 2024
Dear Tom, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property. We always aim to respond in a prompt manner and assist in anyway we can.Regards,David Greenslade MARLABranch Partner
★★★★★ 5/5
GoogleFelicity J Lord provide an excellent service for those seeking a place in London. Louise Smith was our agent and did an incredible job.
Inacio · 17 June 2017
★★★★★ 1/5
TrustpilotTerrible service
Terrible service. I have been waiting for an issue to be resolved for 5 months. Despite numerous emails and phone calls, nothing has been done. Avoid at all costs! (Hackney branch)
Sophiani · 24 May 2021
Agent replied · 12 June 2024
Hi,Apologies for the delay in responding to your comments.We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email help@fjlord.co.uk with details and we will pass to the relevant team to investigate for you.Thank you
★★★★★ 5/5
GoogleHad some viewings with Luke Jackman who was incredibly professional and helpful in finding a property.
Taylor · 16 April 2023
Agent replied · 15 June 2024
Dear Taylor thank you for your kind words about Luke, it means a great deal to him and the team. Should you need any help with moving in the future please contact us again.
★★★★★ 5/5
GoogleWe have used FJ Lord Wapping to manage our flat for the last 4 years and they have been extremely professional and friendly. we are very pleased with their service and would recommend them to let with.
Will · 17 June 2019
Agent replied · 15 June 2024
Dear Mr Nixon, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Felicity J Lord Wapping (Lettings)
★★★★★ 5/5
GoogleVery satisfied with the service received while renting out a property from Mohamed at Felicity J. Lord. Very professional and helpful throughout the process.
Caroline · 16 June 2022
Agent replied · 15 June 2024
Many thanks for providing such positive feedback. It will means a lot to the team here at Wapping. Needless to say, if you know of anyone looking to let or rent a property, please do pass on our details. We would love to help. Kind regards, Mohamed Medjaoud, Wapping, Felicity J Lord (Lettings)
★★★★★ 5/5
TrustpilotVery professional and friendly service…
Very professional and friendly service to get my property rented. Well taken care of by David, Ben and Hannah, who guided me through the process of renting my property for the first time. Highly recommend.
Athavan · 23 March 2020
Agent replied · 12 June 2024
Dear Athavan, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property with FJ Lord Bow. If you know of anyone else who would benefit for a 5 star service please pass on our details.Regards,David Greenslade MARLABranch Partner
★★★★★ 5/5
TrustpilotVery responsive and helpful
Very responsive, got back to me with a list of suitable properties within the hour. Had bookings that weekend and flat signed and sorted the next week. Very helpful through the whole process.
Mr Bailey · 23 October 2020
Agent replied · 12 June 2024
Many thanks for the feedback Mir Bailey. It will mean a great deal to Monika and the lettings team at Shad Thames. Needless to say, should you know of anyone looking to let or rent a property, please do pass on our details as we would love to help.
★★★★★ 5/5
TrustpilotInventory clerk Jean Piper
The Inventory clerk Jean Piper was very professional. Arrived on time and promptly responded to our requests by email.
Lukas · 28 February 2020
★★★★★ 5/5
TrustpilotGreat service from start to end
Great service from start to end, quick and efficient. An excellent team with a special thank you to Charlotte.
Daniel · 17 February 2020
★★★★★ 5/5
GoogleBilal Qaisar and Bhavi Gangotra helped me a lot from Viewing to final move in the property. They are all very helpful in finding new home 🏘️PositiveResponsiveness, Quality, Professionalism, Value
Priyesh · 16 June 2021
Agent replied · 15 June 2024
We are very happy to have provided you with such a positive experience Alejandra and thank you again for the great review. It will mean a great deal to Bilal and the team at Wapping. Needless to say, if we can be of any further assistance to you, or if you know of anyone looking to let or rent a property, please do pass on our details, as we would love to help. We very much hope that you enjoy your new home.
★★★★★ 5/5
TrustpilotGreat letting service at FJ Lord in Shad Thames
Very good letting service at FJ Lord in Shad Thames, Monika and Inga in particular were very responsive and capable. FJ Lord managed to rent my flat both swiftly and at a very competitive rate.
JamesG · 4 February 2020
Agent replied · 12 June 2024
Dear James, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property. If there's anything further we can do for you, we are happy to help! RegardsFelicity J Lord Shad Thames (Lettings)
★★★★★ 1/5
TrustpilotAVOID, lack of ownership of basic repairs and complaints..
AVOID. Felicity J Lord has shown a complete lack of ownership of any issues with us in our flat. We have been fighting to have basic repairs completed for months (damp, repair to appliances, builders outside form the early hours) and constant lack of ownership and just blaming the landlord. Our case is currently with the Property Ombudsman, save yourself the hassle and go elsewhere!
Max · 16 September 2020
★★★★★ 5/5
GoogleI was very impressed with the professionalism of all the staff at the Wapping office. I was regularly kept updated with progress and any queries that I had were dealt with efficiently. I would recommend FJ Lord to all.
Deirdre · 17 June 2017
Agent replied · 15 June 2024
Deirdre Kelly, thank you for taking the time to leave us feedback.
★★★★★ 4/5
GoogleFelicity J Lord estate agents in Wapping branch deseve 4stars specially Edward & Amy. They sold our property as they promised in short period of time. I would certainly recommend them to my friends. Keep up the good work!
Eufemia · 17 June 2017
Agent replied · 15 June 2024
Thank you, Eufemia, for reaching out to us. Your opinion plays an integral part in our customer service.
★★★★★ 5/5
TrustpilotRedefining Reputations
Estate agents don’t have the best reputations, but I can honestly say Felicity J Lord are the best I’ve dealt with. They treat us like people, and actually care when discussing options with them. Thanks :)
James · 10 August 2019
Agent replied · 12 June 2024
James, we strive for 100% satisfaction, and it is great to see you had such a positive experience at with us in Stoke Newington.
★★★★★ 5/5
TrustpilotExcellent communications and follow up…
Excellent communications and follow up by Chris the manager, and his two colleagues Rob an Ilya. They went out of their way to make things easy for me and were very friendly, courteous and professional.
Huei · 9 January 2020
Agent replied · 12 June 2024
Hi Huei, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
★★★★★ 5/5
TrustpilotThe Hackney team have been great
The Hackney team have been great. They are thorough in checking out sound tennants and quick at re letting. We have found them to be frank and honest with us. It is a good working relationship.
Ian · 12 July 2019
Agent replied · 12 June 2024
Hi Ian,Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property. We are always more than happy to assist you if anything else comes up. Take care!Felicity J Lord Lettings
★★★★★ 5/5
TrustpilotRecommend for both sales and lettings
We have both rented through Fjlord (as a tenant) and bought our flat from them and they have been really good both times. Really lovely responsive staff, very well maintained property.We used the Greenwich and London Bridge branches.
Alex · 19 March 2018
Agent replied · 12 June 2024
HI Alex,Thank you for your glowing feedback, we're pleased to hear you received a good and responsive service. We'd love to pass this feedback on if you could inform us which branch you used?Thank you,RegardsRoss
★★★★★ 5/5
GoogleMartin and Danielle definitely went the extra mile to make this sale happen with great communication throughout. Many thanks to both of you.
Mark · 16 June 2022
Agent replied · 15 June 2024
Thank you Mark, I'm glad you had a good experience with us. You've been great to work with. We look forward to completing on your other property too. Kind Regards, Danielle Ashford-Quaye :)
★★★★★ 5/5
TrustpilotI found Felicity Lord very helpful and…
I found Felicity Lord very helpful and always work towards making your move with them pleasant, reliable and making sure have settled in. Once you have completed your move they are still there to help.Great company.
Patrick · 25 April 2019
Agent replied · 12 June 2024
Dear Patrick, Thank you again for taking the time to let us know how we did. We are pleased to hear about your experience with us at FJ Lord in Bow. We always strive to assist from the start of your search to move in and beyond. If you know of anyone else who could use our help please pass our details.Regards,David Greenslade MARLABranch Partner.
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