Trusted Agent profile · London
★★★★★
1,216 reviews across 2 platforms
10 New Crane Place, London, E1W 3TU
Felicity J Lord's office in London, at 10 New Crane Place, is rated 4.2 out of 5 across 1,216 reviews on two platforms, including 303 Google reviews rated 4.6.
Tell us what you need and we'll put you in touch. Felicity J Lord hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotHannah (Bow branch) was very helpful…
Hannah (Bow branch) was very helpful assisting us in the renting of a property. She responded promptly to our queries and ensured we had all the information required to make an informed decision.
Thanks so much for the positive feedback Stacey, Hannah will be over the moon.Needless to say if you know of anyone looking to let or rent a a property, please pass on our details. We would love to help!
5/5
TrustpilotThank you Charlotte!
Charlotte from Felicity J Lord Clerkenwell branch helped me in finding a very nice place, and fully supported me throughout the renting process. She was very helpful, professional and enthusiastic.Thank you again Charlotte!
Dear Daria, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. We always love to hear from our customers, especially with such great feedback. We wish you all the best in your new home and hope to speak to you again in the future. RegardsCharlotte
5/5
GoogleI just had a viewing for a flat for sale with Danielle and she is exceptionally friendly and professional
Thank you Olimpia, I look forward to finding your dream home. Kind Regards, Danielle Ashford-Quaye
5/5
TrustpilotThank you Nicole :)
I've had a great experience working with Nicole on extending my lease. She has been really helpful and efficient and very quick to get back to me. Great Service, Thank you :)
Thank you for the detailed feedback Josue, Nicole, Josh and the whole team at Clerkenwell will be over the moon. Needless to say, should you know of anyone looking to rent or let a property, please do let us know as we would be only too happy to help
5/5
TrustpilotDavid and Hannah at the Bow branch were…
David and Hannah at the Bow branch were professional and friendly throughout the process of letting out my house and I couldnt have been happier with the tenants they found. After a painful experience with a short term hosting company, it was good to get back to traditional Estate Agent and long term let for the peace of mind. Thank you
5/5
TrustpilotI would recommend Felicity J Lord
I would recommend Felicity J Lord, Inga from the Shad Thames branch was very professional and friendly in helping me find a suitable rental property in the location I required.
Paul, thank you for your kind words , it will mean a great deal to Inga and the entire team at Shad. Needless to say, if we can be of any further assistance to you, or if you know of anyone looking to let or rent a property, please do pass on our details, as we would love t o help.Enjoy your new home.
5/5
TrustpilotProfessional and friendly
Professional, efficient and overall very friendly. The whole process was very quick and FJL was keen to accommodate our requirements and timings as much as possible. I'd use it again and recommend.
Dear Davi Quintiere, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us.
5/5
TrustpilotThe whole process was easy and…
The whole process was easy and seamless. We were lucky to have a nice and professional state agent (Lucy Martin), which helped along the process and solved every query we had.
Dear Javier Leal, Thank you for taking the time to leave us feedback. Lucy will be really pleased with your feedback so thank you very much, We are always more than happy to assist you if anything else comes up. Take care!
5/5
GoogleBeen with F J Lord for a couple of years now and the service has always been fantastic. I highly recommend them and I have dealt with both the bow and wapping branches.
Thank you so much Edwin, You really made our day today. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Felicity J Lord Wapping (Lettings)
1/5
TrustpilotKept unavailable properties on the list…
Kept unavailable properties on the list to waste viewer's time.
Hi,We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email reviews@fjlord.co.uk with details and we will pass to the relevant team to investigate for you.Thank you
2/5
TrustpilotDeliberately misleading
This branch purposefully leave properties on Rightmove for weeks on end, despite either being under offer (if they ever existed) presumably to draw in potential buyers for real properties.
5/5
GoogleLuke and Martin have been very prompt and accommodating
Thank you for taking the time to provide such positive feedback regarding Felicity J. Lord Sales, it will mean a great deal to the team. Needless to say, should you or should you know of anyone that is looking to buy or sell a property, please do pass on our details. We would love to help
5/5
GoogleI have used FJL for around 10 years and they have provided a good service .PositiveQuality, Professionalism
We are very happy to have provided you with such a positive experience and thank you again for the great review. It will mean a great deal to the team at Wapping. Needless to say, if we can be of any further assistance to you, or if you know of anyone looking to let or rent a property, please do pass on our details, as we would love to help.
5/5
GoogleJust had a great viewing with Danielle, she’s been super helpful, 5star service. Can’t recommend highly enough.
Thank you Jan, I'm glad you've had a great experience with us. Kind Regards, Danielle Ashford-Quaye
1/5
TrustpilotPoor communication, Inaccurate information
Poor communication, lack of handover- worked with 4 people in the course of 6 months, disorganized but most importantly they provided inaccurate material information. While in the end, we completed and I bought the flat, the whole experience was extremely disappointing. As a whole, there is a complete lack of professionalism and would advise to avoid this firm.
5/5
TrustpilotSarah is really friendly and kind
Sarah is really friendly and kind. She’s focusing on communicating with us.
5/5
TrustpilotGreat agency with great agents
Very serious agency with lovely advisors, I have Annabel taking care of us and she is absolutely attentive, professional and determined! So helpful, I would definitely recommend it :)
Thank you very much taking the time to leave this positive feedback, Elena! It will mean a great deal to Annabel and the team in Hackney.Needless to say, should you know of anyone looking to let or rent a property, please do pass on our details as we would love to help.
5/5
TrustpilotGreat customer service!
Both Ilya and Rob from Felicity J Lord Stoke Newington have been extremely helpful in finding us our new flat. Excellent and personable customer service from start to finish!
Many thanks for taking the time to provide a 5* review Sarah. It will mean a great deal to the whole team at Stoke Newington.Needless to say, if you know of anyone looking to rent or let a property currently, please do let us know as we would love to help.Enjoy your new home.
4/5
GoogleFelicity J Lord helped me through the process of being a first time buyer. They were all approachable, friendly, and very straight-forward throughout. I felt well supported and would recommend their services.
Thank you, Josie, for reaching out to us. Your opinion plays an integral part in our customer service.
5/5
TrustpilotDavid from the Bow branch has been…
David from the Bow branch has been helpful throughout often providing rapid responses to questions which has been very helpful whilst trying to dent a property remotely.
Dear Kate, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us at FJ Lord Bow and it was a pleasure helping you move in to your new home. If you know of anyone else who would benefit from our service please do not hesitate to pass on our details.Regards,David Greenslade MARLABranch Partner
5/5
TrustpilotVery good experience
We had a very good move in process, made easy and quick by Bilal who was very helpful and reliable at all steps of the process, definitely recommend it!
Dear Jessica, Thank you for taking the time to leave us feedback. We always aim to deliver a 5 star service and Bilal is delighted you are happy with the service from us and him in particular. If you know of anyone else who would like the same servi ce please feel free to pass on our details.David Greenslade MARLABranch Partner
5/5
TrustpilotGreat service provided from Felicity J…
Great service provided from Felicity J Lord in Islington and a pleasure to have Mimi as our agent. Thank you for helping us find our perfect home!
Rebecca, many thanks for the 5* rating and positive comments. It will mean a great deal to Mimi and the team at Islington.Needless to say, if you know of anyone looking to rent or let a property, please do pass on our details as we would love to help.Enjoy your new home!
5/5
TrustpilotI had a property visit last week and it…
I had a property visit last week and it went very well. Jean, the inspector from Felicity J Lord, was very experienced and thorough. We agreed on a few maintenance issues and she carefully followed up on them while we were together. I have really enjoyed the visit and felt like it was very helpful. Thank you again Jean!
5/5
TrustpilotUnreservedly recommended
As a long term customer I would unreservedly recommend FJLord Clerkenwell and its staff for the courtesy, professionality and efficiency... Especially recomended are Keane Behbahani and Charlotte De Carli.
Dear Uberto, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property. We really appreciate the business that you provide for our team!Speak Soon.Felicity J Lord (Clerkenwell).
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Felicity J Lord hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
