Trusted Agent profile · London
★★★★★
1,216 reviews across 2 platforms
10 New Crane Place, London, E1W 3TU
Felicity J Lord's office in London, at 10 New Crane Place, is rated 4.2 out of 5 across 1,216 reviews on two platforms, including 303 Google reviews rated 4.6.
Tell us what you need and we'll put you in touch. Felicity J Lord hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleJames Bastick found me a new tenant and he was very helpful and kept me informed. It's been a pleasure dealing with Felicity J Lord and all their staff at Wapping.
Dear Anthony Garner, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property. Thank you again for your star rating! Regards Felicity J Lord Wapping
5/5
TrustpilotGreat Service from Lisa @ FJL Blackheath
I’ve used the lettings service in the Blackheath branch for many years and I would highly recommend them.They’ve made the letting process simple and straightforward, very professional.Many thanks.
Thank you for providing such positive feedback Frank. It will mean a lot to Lisa and the team at Blackheath Village.Needless to say, should you know of anyone looking to let or rent a property, please do pass on our details as we would love to help.
1/5
TrustpilotService is absolutely appalling
Service is absolutely appalling. They don't respond to emails or keep you updated and act without approval. Would avoid at all costs.
Hi,Apologies for the delay in responding to your comments.We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email help@fjlord.co.uk with details and we will pass to the relevant team to investigate for you.Thank you
5/5
GoogleSpeed, anticipating Client's needs and amazing efficiency. I was lead through every step of the way in a completely new city and country for me. Louise handheld me throughout the process, and we did 90% of the documents and negotiation process online. She made it as painless as possible. Wish all experiences in life were as easy as this one!
5/5
TrustpilotShannen Stewart (property…
Shannen Stewart (property manager-Islington lettings) has always been very helpful from the start, always very polite and is a pleasure to work for.
Thank you very much for your feedback, it means a lot to the team and to Shannen. Felicity J Lord Islington Lettings
5/5
TrustpilotThe service was excellent and swift
The service was excellent and swift, ensuring that we got what we needed as early as possible. Stephanie Haigh in particular was very helpful where needed.
We are very happy to have provided you with such a positive experience Uzair and thank you again for the great review.Needless to say, if we can be of any further assistance to you, or if you know of anyone looking to let or rent a property , please do pass on our details as we would love to help
5/5
GoogleNot always easy to find approachable agents. But the Wapping lettings team were great. Would definitely recommend them when renting. I emailed Billie-lee and viewed with James both great guys....
Hi Adam Frahm, We're pleased to see the 5-star rating you left for us. You really made our day today. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Felicity J Lord Wapping (Lettings)
5/5
TrustpilotGreat service!
It has been a pleasure dealing with Anca while looking for our new property. She has been extremely professional and efficient during the whole process ensuring all our needs were fulfilled. Having dealt with numerous agents over the course of 2 weeks, I can say with full confidence that Anca has provided us with the best and most timely service.
4/5
GoogleExcellent property management service from Stephanie Haig this week. Fast and efficient in dealing with current issues and getting appliances delivered . Just the service I need.
Many thanks for the positive feedback Sandy, it will mean a lot to Steph and the entire Property Management team. Needless to say, if you know of anyone looking to let or rent a property currently, we would love to help!
5/5
TrustpilotThe team has been quick and helpful…
The team has been quick and helpful with everything we needed, ready to reply any question or doubt and addressed any issue to the right direction.
Dear Giovanni,Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us.If you have any further questions, please give us a call. We're always happy to help!RegardsFelicity J Lord Stoke Newington
5/5
TrustpilotExcellent service
I had one excellent experience with Felicity J Lord in Blackheath and, in particular, with Justyna who provided a great service and support. Would definitely recommend!
Thank you Monika for your kinds words. I hope you and your daughter will enjoy your new home.Best wishes for the new chapter of you life!Regards,Justyna
5/5
TrustpilotProfessional service
Big thankyou to Fin at the Clerkenwell office for making our tenancy application smooth and stress-free. Thorough and professional service. Will be recommending to friends.
We are very happy to have provided you with such a positive experience JB and thank you again for the great review, it will mean a great deal to Fin and the whole team at Clerkenwell.Needless to say, if we can be of any further assistance to you, or if you know of anyone looking to let or rent a property, please do pass on our details, as we would love to help.
5/5
TrustpilotI really love this company and the service
I really love this company and the service that was given to be especially by Ben he was so lovely and helpful. Thank you so much
Thank you for taking the time to provide such positive feedback Yemisi It will mean a great deal to Ben .Needless to say, if you know of anyone looking to let or rent a property, please do pass on our details, we would love to help.
5/5
TrustpilotAnna helped me to resolve a complex…
Anna helped me to resolve a complex situation with my previous landlord and I was able to quickly secure a new flat. Moreover she helped to negotiate with my future landlord a great deal that perfectly suited my needs. Amazing experience, really personalized and friendly approach, didn't have it with other agencies. Thank you!
5/5
TrustpilotFelicity J Lord's rental process has…
Felicity J Lord's rental process has been very smooth and I have been quite impressed. Jean's property visit was easily organised and well communicated.
Dear Rebecca Gemmola, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us and Jean, she will be delighted to read this. If you know of anyone else who would benefit form our 5 star service please do not hesitate to pass on our details.Regards,David Greenslade MARLABranch Partner
5/5
Trustpilotgood assessment experience
I was visited by Jean who assessed the condition of our property. It was a great experience - she was attentive, kind and thorough.
Thank you for the 5* review Paul, it will mean a great deal to Jean and the team at Hackney.Needless to say, should you know of anyone looking to let or rent a property, please do pass on our details as we would love to help.
5/5
TrustpilotExcellent Service and Help
Bhavi (and Oliver) was really good and helpful through out the process. Very patient and did a good job every step of the way. Recommend!
Thank you for providing such positive feedback Tolu. It will mean a great deal to Oliver, Bhavi and the team at Wapping.Needless to say, should you know of anyone looking to let or rent a property, please do pass on our details as we would love to help.
5/5
GoogleVery professional and flexible.
Thank you for taking the time to provide a 5 star review, it will mean a great deal to the team. Needless to say, should you are should you know of anyone that is looking to let or rent a property, please do pass on our details.
5/5
TrustpilotVery efficient and flexible
I called first thing in the morning to visit a flat as soon as possible. Even though it was short notice, the team was very efficient, the agent Faisal managed to move his schedule around to fit my visit during lunchtime. The flat ended up being the one. Thanks again for your help!
5/5
TrustpilotExcellent communication from Jordan
Really happy with the service I have had from Jordan, the communication was great as I always had a quick response and she really tried to help me find a suitable property. I have now found but thank you for your help and I would recommend Felicity J Lord to friends and family for rent! :)
5/5
TrustpilotGreat customer service
Great customer service, very professional and friendly approach, incredibly easy letting process. 5 stars well deserved!Lisa - thank you very much for your help
Dear Joanna, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us and hope that you are enjoying your gorgeous new apartment. Have a lovely first Christmas there! Until the next time we meet, take care! Kind Regards Lisa & Team.
5/5
TrustpilotProfessional, personal and friendly
Professional, personal and friendly service, with a focus on what’s most important to the customer. Thanks for all your help letting out my property!
Dear Gethin, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property. It was a real pleasure working with you. I hope that you enjoy living in Camberwell!Best wishes, Felicity J Lord Blackheath Village (Lettings)
5/5
TrustpilotExcellent and attentive
Ilya and Felicity J Lord have been fantastic, very attentive and fully focussed on finding a property that fits all of our requirements.
Thank you James for your kind words , it will mean a great deal to the whole team at Stoke Newington. Needless to say, if we can be of any further assistance to you, or if you know of anyone looking to let or rent a property, please do pass on our details, as we would love to help.
5/5
GoogleI have a very nice experience with Bhavi Gangotra during the whole process about renting a property, she’s responding well and helpful.
Thank you for taking the time to provide such positive feedback K Kauri It will mean a great deal to Bhavi . Needless to say, if you know of anyone looking to let or rent a property, please do pass on our details, we would love to help.
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Tell us what you need and we'll put you in touch. Felicity J Lord hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
