Felicity J Lord London reviews

★★★★★ 1/5

Trustpilot

Discourteous and unprofessional

Felicity J Lord Wapping was the previous listing agent on a property I purchased, completing on 28 August. Their "To Let" board remained on the property afterwards. I called on 29 August and again on 4 September, both times politely asking for its removal, the second time within 48 hours. It was still there when I returned from a trip in mid-September, so I emailed a formal final notice on 21 September with a photo and a 48-hour deadline. Their response was that their contractor "attended today to remove the board but were unable to locate it," despite my having given the full address and a clear photo. As of today, 24 September - nearly four weeks post-completion - the board is still standing exactly where it was. I find this level of follow-through discourteous and unprofessional. It's telling how a company handles a simple, zero-fee request like this; on that basis alone, I wouldn't consider using them.

Roderick · 24 September 2026

★★★★★ 5/5

Google

Martin and Felicity J Lord were excellent. Martin was proactive as a sales person and didn’t just rely on simply advertising the property. He worked tirelessly to identify and connect potential buyers from FJL’s networks and contacts, was adaptable and used different approaches as appropriate to understand and meet the needs of all - and always followed up and kept us informed. It built trust all round and this approach made all the difference to achieving the eventual sale. Thank you

Anne · 16 January 2026

★★★★★ 5/5

Google

A huge thank you to Muzaffer from the Felicity J Lord team for his brilliant handling of my tenancy. He was consistently helpful and professional, especially when it came to resolving maintenance or administrative queries quickly. His communication is top-notch, and he truly goes above and beyond to ensure tenants are well looked after. Five-star service!"

Adhil · 9 April 2026

★★★★★ 1/5

Trustpilot

Property management - Beyond Incompetent - Read the reviews!

We paid Felicity J Lord upfront for a fully managed service and what we received in return was an appalling lack of management, communication, and accountability during a serious rent arrears situation. The level of service has been completely unacceptable. Emails were ignored for days, and at times weeks, promised updates never arrived, and we repeatedly had to chase simply to find out what was happening with our own property. At one stage, rent arrears went unnoticed for over two weeks until we ourselves contacted the team to ask where the payment was. The handling of the tenancy agreement has also been deeply concerning. We were under the impression that a break clause had been agreed and included, only to later be told this was not the case. We then received contradictory and unclear advice regarding Section 8 and Section 21 notices, leaving us with very little confidence that the property was being competently managed. There appeared to be no clear ownership of the case whatsoever. We were passed from person to person, experienced long periods of no communication, and were left to seek independent legal advice ourselves while continuing to pay management fees for a service that simply was not being delivered. At one stage, a payment made by the tenant also went unnoticed for nearly two weeks and, once again, this was identified by us rather than the management team. It genuinely raised the question of who was actually managing the property. More concerningly, there was also serious miscommunication regarding alleged rental arrears payments from the tenant. We were informed that payments had supposedly been made, however no proper confirmation or verification of those payments had actually been carried out. The payments had in fact not been received, yet this misinformation delayed a vital legal process at a critical stage of the arrears situation. In a matter involving legal action and significant financial stress, this level of negligence and lack of due diligence is completely unacceptable. The most frustrating part has been the complete lack of urgency and professionalism throughout what has been a financially and legally stressful situation for any landlord. Even after raising a formal complaint, communication remained poor and responses continued to be delayed. More concerningly, the complaints procedure itself ultimately directed us towards the Ombudsman process, which says a great deal about the seriousness of the service failures we experienced. With the constant changes in rental legislation and increasing pressure on landlords, professional and competent management has never been more important. Potential landlords considering using FJL for a fully managed service should be fully aware of the level of disorganisation, lack of communication, and poor oversight we experienced during what became an extremely stressful situation. This experience has caused significant stress and a complete loss of confidence in the property management team. Based on our experience, I would seriously question whether the “fully managed” service being sold is actually being delivered in practice.

Mrs · 14 May 2026

★★★★★ 5/5

Google

Christopher and Mohamed were incredibly helpful throughout the moving process. Everything was smooth and straightforward, from arranging a quick viewing to navigating the referencing process. The contract agreement was handled efficiently and on time. Even after moving in and collecting the keys, they continued to provide great support, assisting with communication with the landlord and addressing any concerns about the flat. Overall, it has been a great experience, and I highly recommend their services to anyone looking for a flat in and around Wapping. Excellent service, highly recommended!

Rishi · 16 April 2025

★★★★★ 5/5

Google

I highly recommend this company, especially Buse Erdogan! While searching for a property in the Wapping area, I came across the Felicity J. Lord website and found several listings that matched our needs. I booked a viewing, and they promptly called to confirm, which was a great first impression. Buse Erdogan was fantastic. She took the time to understand exactly what we were looking for and carefully selected properties that perfectly suited both our preferences and budget. She was professional, knowledgeable, and incredibly helpful throughout the process, making our property search smooth and stress-free. Her attention to detail and commitment to finding us the right home truly set her apart. If you're looking for a reliable and efficient property search experience, I highly recommend reaching out to Buse and the team!

VU · 16 April 2025

★★★★★ 5/5

Google

We have rented with FJL Wapping for 6 years now and during that time whenever we have had any maintenance issues FJL have been very responsive and worked quickly with the landlord to fix them. We are really happy with the service they have provided and appreciate the work they do to coordinate issue resolution! We recently required some major maintenance done to the flat and Chris Burke coordinated the work super quickly and kept us updated throughout - he even managed to get the works completed while we were away for a long weekend so we came back to a fixed flat - so happy with it. Thanks Chris!

Ashleigh · 16 April 2025

★★★★★ 5/5

Google

As tenants, we’ve been really pleased with the service we’ve received from Chris Burke at FJLord. Renting in London can be famously miserable - but Chris responds very quickly to our emails, the right contractors for the job are dispatched at lightning speed, and Chris follows-up to make sure all has been resolved satisfactorily. Maintenance issues can occur in any property, but it’s such a reassurance to know that if something does go wrong Chris will make sure it is resolved quickly and the job will be done properly (and not be a half-fix you fear will become a problem again soon). After 8 years of renting through various letting agents in London it’s the most pro-active service I’ve experienced. Thanks Chris for looking after us!

Will · 16 April 2025

★★★★★ 5/5

Google

I would like to mention Muzaffer has been very proactive and available to sort out our queries and arranging contractors for any of the problems faced in the flat. Our tenancy renewal agreement process has been very smooth with Muzaffer’s protectiveness and timely response and communication. I hope this continues going forward as it definitely helps us living in the property. Thanks Muzaffer and team. I would like to have a special mention to Gen as well :)

Sapna · 16 April 2025

★★★★★ 5/5

Google

Thanks so much to Martin, Ediz, and the team at Felicity Lord, Wapping. They are extremely competent and experienced agents who provided expert, one-to-one support with a warm, personal approach throughout the entire sales process. We can highly recommend them. Thanks so much, guys!

C · 16 February 2026

★★★★★ 1/5

Trustpilot

I rented a property in E3

I rented a property in E3, opposite the large Tesco, for one year, and it was genuinely one of the worst renting experiences I’ve had. From the start, the flat was handed over in a poor and unhygienic condition. There was mould on the windows, even the freezer (how is that even possible), a broken air/ventilation system, and the parking fob was missing, something you really don’t want to discover in the middle of moving! The electric heating system is shockingly inefficient: despite high energy bills, the flat was still cold. Just two days after moving in, the intercom stopped working. Despite repeated requests, it was never fixed during the entire tenancy. The agency provides little to no real service. And the people who answer the phone in their maintenance team are so rude. I had to call every time we had a problem, as they NEVER reply to emails. Maintenance issues were handled by a “handyman” connected to the landlord’s family, who was consistently unprofessional and failed to properly repair problems. When our dishwasher broke just one month in, it took them an entire month to fix it. During that time, multiple afternoons were spent in the flat with loud arguments and shouting between the handyman and other staff. A leaking toilet also took a full month to repair. Overall, dealing with both the agency and the landlord was exhausting and frustrating. The lack of professionalism, slow responses, and poor living conditions made the property absolutely not worth the money. If you have the option to rent elsewhere, I strongly recommend doing so.

Richael · 21 January 2026

★★★★★ 5/5

Trustpilot

Positive experience

We offered on a house through FJL’s Greenwich branch, the agent dealing with us was Joe Ponan. He was really helpful all the way along and although this sale fell through because of our buyer being unable to proceed, if we were selling in future the communication we got from Joe would definitely make us consider FJL. Thanks Joe.

Vicki · 26 June 2026

★★★★★ 5/5

Google

I’ve had a great experience with Christopher Lloyd at Felicity J Lord. Throughout my tenancy, Christopher was consistently professional, attentive, and quick to respond to any queries. He made sure that everything was handled efficiently, …

Moideen · 9 April 2026

★★★★★ 5/5

Trustpilot

I've just rented through Felicity J…

I've just rented through Felicity J Lord - Stoke Newington, and the lettings team (Rob, Ellesse, Hassan, Dean, plus Mel and James when I needed an extra hand) were genuinely great. This was my first time handling a move completely solo, so I was probably more hands-on and question-heavy than the average tenant. It was also an exercise in patience at points with Christmas timings, but they stayed calm, consistent and respectful throughout. Crucially, they made me feel like a priority - even when I knew they were juggling a million other things. Comms were strong. If they couldn't pick up immediately, they always came back to me by email and kept things moving between me and the landlord. I found them after over-researching (including AI-assisted comparisons) and, for me, the service matched the promise. Moving in next week and properly excited.

Huw · 18 December 2025

★★★★★ 5/5

Trustpilot

Excellent Estate Agents

I cannot comprehend my gratitude to Alex and the team at Felicity J Lord, Greenwich. They have all been outstanding throughout the whole sale process. The solicitor we outsourced was very poor in their communications with us, however Alex and the team continued to chase all parties involved in the sale and ensure the completion date was met. The team was very responsive with their emails and phone calls, answering any questions we might have, and pushing the sale through. If you are looking for a seamless process and a strong support network for selling a property then I would recommend the team at this branch. I can assure you, you will not be disappointed and the team will work tirelessly to ensure you are delivered with the best possible outcome.

Jake · 1 September 2024

★★★★★ 1/5

Trustpilot

FJL have gone drastically downhill as lettings agents.

Felicity J Lord were ok as lettings agents until about a year ago, now they are simply awful. I'm changing agencies after being with them for ten years. We receive regular automated emails marked as URGENT over the weekend, our tenants communications are ignored so he comes directly to us, they don't appear to be on top of their filing, getting in touch with us for certificates that THEY arranged the work for. I'm frustrated with myself for not having moved until now to be honest.

Briony · 19 September 2026

★★★★★ 5/5

Google

Fantastic Agency! The team is incredibly helpful, professional, and always quick to respond. A special shoutout to Chris Burke, our property manager, who has been exceptional in handling any issues that arise with efficiency and care. If you’re looking for your next flat, I highly recommend working with this agency, they do their best to make the process stress-free.

Ahmed · 16 April 2025

★★★★★ 4/5

Google

Cyrus in property management is a gem. He’s prompt, consistent, and always has an answer to whatever it is within his field, and if he doesn’t (which is rare) he’ll find out then get back to you asap. He is the only reason I’m giving them 4/5 stars. Mohammed is absolutely the worst. If he’s your agent then I’m so sorry. He has zero urgency or empathy towards you as a renter and will easily ignore all your calls without getting back to you (you could be homeless with 6 months rent ready and he will still just flat out ignore you). Chris is ok, better than Mohammed but then again so is a lamp post.

Rheem · 16 April 2024

★★★★★ 5/5

Google

Muzaffer has been very helpful in getting the tenant agreement through the line despite him being from Another branch - he amended and got the signatures through ahead of the tenancy starting in a very short period of time. Tx you for your swiftly support!

Sophie · 4 August 2025

★★★★★ 5/5

Google

Can't speak highly enough about Martin and his team. Martin and Luke who oversaw my sale worked professionally and were always on hand to reply to an email or return a call, and keep me in the loop with how things were going, which was much appreciated and can be found lacking at other Agents. If you are looking for a trusting, courteous agent to oversee your sale then I would highly recommend Fj Lord in Wapping.

Jack · 16 April 2024

★★★★★ 5/5

Google

Mohammed was a massive help to my girlfriend and I during the moving process, he helped secure an amazing property for us by going the extra mile with the landlord. He is always willing to help and even went out of his way on a weekend to access the flat when I was travelling to do me a favour. I’d recommend Mohammed to anyone looking for a top professional job when moving.

Ethan · 16 April 2024

★★★★★ 1/5

Trustpilot

Refuses to Give Back Security Deposit

I had a pleasant experience with FJ Lord (particularly Charlotte and Sana) during my tenancy. However, after my tenancy ended, the agency has completely ignored every request to return my tenancy deposit. It has now been SIX weeks since my tenancy ended and I have had to file a dispute with TDS because my communications continue to be ignored. This agency is eager to get your business but quick to dispose of you when moving out. Other reviews seem to have similar issues with deposit returns. I do not recommend this agency until this problem is sorted.

Tessa · 3 October 2023

★★★★★ 1/5

Trustpilot

Miserable to deal with.

One of the most unprofessional, least trustworthy, potentially dishonest, pushy, flakey, disinterested, useless businesses I’ve ever worked with. Take all the bad reputation of estate agents, dial it to 11, and you’ve got day one of however many with it getting worse daily. Good luck to you if you’re stuck here. Not even just useless, but, a shining example of why countrywide licensing and ethical requirements should be enacted. It says a lot they don’t want to put anything in writing and You’ll be questioning if their staff even actually work there after a week.

Aphonic · 22 June 2026

★★★★★ 1/5

Trustpilot

Incompetent and disorganised

The most painful and laborious guarantor referencing process I have ever been through. I was asked for yet more documents on 4 separate occasions, including copies of previously uploaded documents. Why they couldn’t just tell me what they needed up front is beyond me. On one occasion they told the tenant I needed to upload something so I had to call THEM to get them to enable the upload on the website. Ridiculous.

Rees · 5 August 2026