Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotJustyna worked with us to find a…
Justyna worked with us to find a property that was perfect. Viewings (and re-viewings) were arranged promptly, the onboarding process was about as easy as it could be, and we couldn't be happier. I would recommend working with her unreservedly (Greenwich/Blackheath office).
Meko · 16 March 2019
Agent replied · 12 June 2024
Dear Meko,Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. We hope you are enjoying your new home!
★★★★★ 5/5
TrustpilotFantastic agency!
Fantastic agency! Had the best experience! Recommend to anyone! Helped me with everything I needed and even more! Thank you Lucy Martin!
Alexandrina · 18 September 2020
★★★★★ 5/5
TrustpilotFriendly, articulate and quick
We found Le to be very responsive, articulate and helpful. From the first call, to the viewing and then on to the moving-in, he kept us in the loop regarding the progress of application. Would I recommend this agency? HELL YEAH!Best,Howard
Howard · 6 June 2019
Agent replied · 12 June 2024
HI Howard,Thank you for your kind words and we are really happy that you had a pleasant experience using us here in Greenwich!If you know of anyone else who may require our help, please do let us know!
★★★★★ 5/5
TrustpilotGreat service! Genuinely don’t know what to do without their help!
After had a terrible solicitor with my side, I was absolutely clueless what to do.But luckily Gurmukh has offered so much help to get things progressing, and explained things to us as first time buyer with great patience. He has also offered a lot help outside his job responsibilities especially during this COVID time, which has smoothed the moving in significantly!Big thanks to the firm and specially to Gurmukh!
Yue · 5 November 2020
★★★★★ 5/5
GoogleGreat service from Mohammed.👌 …
Amal · 16 April 2024
Agent replied · 15 June 2024
Thank you for taking the time to provide such positive feedback regarding Felicity J. Lord Lettings, it will mean a great deal to Mohammed. Needless to say, should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help
★★★★★ 5/5
GoogleGood viewing experience with Mohammed
Guangyan · 16 April 2024
Agent replied · 15 June 2024
Thank you for taking the time to provide such positive feedback regarding Felicity J. Lord Lettings, it will mean a great deal to the team.
Needless to say, should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help.
★★★★★ 5/5
TrustpilotProperty viewing in Islington
We viewed an islington Flat with Rob Jermain from Felicity J Lord. He was very helpful and patient and the viewing process was very positive and useful. Highly recommended.
ELIZABETH · 4 April 2022
Agent replied · 12 June 2024
Thank you for your kind words about Rob and the team.
★★★★★ 5/5
TrustpilotVery helpful and responsive
Jen has made the the process of finding somewhere to live so much less stressful than I have experienced with previous letting agents, and is very quick to respond to any questions and queries. Consistently helpful and excellent customer service!
Steph · 27 August 2019
Agent replied · 12 June 2024
Hi Steph, we are very happy to have provided you with such a positive experience! Thank you again for the great review!
★★★★★ 5/5
TrustpilotWe've been letting our flat with shad…
We've been letting our flat with shad thames branch for 10 years - and have just renewed a new tenant in 2019. FJL find / attract QUALITY tenants which means a lot. Service from the whole team has been excellent.
123 · 3 June 2019
Agent replied · 12 June 2024
Thank you for the detailed feedback, it will mean a lot to Monika and the team at Shad Thames.Needless to say, should you know of anyone looking to rent or let a property, please do let us know as we would be only too happy to help.
★★★★★ 5/5
TrustpilotExtremely helpful and professional
Found Felicity J Lord Islington office very helpful and professional - when I needed to terminate my tenancy early they very quickly found a new tenant and the entire process was handled quickly and easily. Would not hesitate to recommend.
Peter · 17 May 2019
Agent replied · 12 June 2024
Thanks so much for the positive feedback Peter, it will mean a lot to Sally and the team at Islington.Needless to say if you know of anyone looking to let or rent a a property, please pass on our details. We would love to help!
★★★★★ 1/5
TrustpilotLazy staff
Lazy staffHave to wait ages before having your deposit backWill try charge you for any stain present on the wall even those present during the check in. Please avoid if you do not want to have your property managed by ghosts
Maxence · 12 September 2018
Agent replied · 12 June 2024
Hi Maxence,We’re sorry about the delay in getting your deposit back, we understand the situation has caused you difficulties. Can you please email your details to help@fjlord.co.uk so we can look into this for you.RegardsRuby
★★★★★ 5/5
TrustpilotFelicity J Lord are really good with…
Felicity J Lord are really good with finding suitable properties. As most of us are working and not able see properties before 6pm I was fortunate enough that Bilal organised a viewing that fit perfectly. Great customer service!
Janice · 27 February 2020
Agent replied · 12 June 2024
Janice, thank you for your kind words , they will mean a great deal to the entire team at Bow. Needless to say, if we can be of any further assistance to you, or if you know of anyone looking to let or rent a property, please do pass on our details, as we would love to help.
★★★★★ 5/5
GoogleOur first experience with rental agency could not be better. James Bastic took extra care, constantly kept us informed and guided us through the process. We are happy with our apartment and highly recommend FJL if you are looking for a flat.
Anna · 17 June 2017
Agent replied · 15 June 2024
Dear Anna
Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us.
Wishing you a great day until the next time we meet.
Kind regards,
Felicity J Lord Wapping (Lettings)
★★★★★ 5/5
TrustpilotGreat service
Dan is thorough, straight forward and very efficient. He is also extremely personable and easy to get on with. Great Service. Much appreciated.
Phil · 17 July 2019
★★★★★ 5/5
TrustpilotExcellent service
We are really happy with the service provided by the agency and Charlotte in particular. They knew exactly what we wanted and managed to find a perfect place for us in a very short time. Competent and friendly.Thank you!
Piotr · 11 July 2019
Agent replied · 12 June 2024
Thank you so much Piotr for taking the time to leave such positive feedback regarding your experience with Charlotte and our Clerkenwell team. Needless to say, should you know of anyone looking to rent or let a property currently or in the future, please do pass on our details as we would love to help.
★★★★★ 5/5
TrustpilotGood experience
Le is a great agent. He was very accommodating and well informed with the house and the surroundings. Although he was away when we moved in, but his colleague, Jordan helped us especially in getting our referencing through.
Fatin · 10 December 2019
Agent replied · 12 June 2024
Dear Fatin,We hope you are well and enjoying your new home!Thank you for your kind words in relation to both Jordan and Le. If you know anyone else who may require our assistance, please do pass on our details.Regards The Greenwich Team
★★★★★ 1/5
TrustpilotWorst agency in east London
Worst agency in east London. Rented flats given always in very poor condition. Taking ages to solve issues (not less than 2 months) or to answer emails. Not advocating for the tenants.
Benny · 14 July 2021
Agent replied · 12 June 2024
Hi,We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email help@fjlord.co.uk with details and we will pass to the relevant team to investigate for you.Thank you
★★★★★ 5/5
GoogleDanielle from the sales team is really proactive and as a buyer, you feel like you’re in great hands. Thank you so much for your time!
Sophie · 16 June 2022
Agent replied · 15 June 2024
Thank you for your kind words Sophie, I hope we find what you are looking for. Best Wishes, Danielle Ashford-Quaye
★★★★★ 5/5
TrustpilotScott was a superstar
Having had some negative experiences with competitors in the past, it was a breath of fresh air to work with Scott from Felicity J Lord Blackheath. He was nothing short of a gentleman from beginning to end, and did all he could to ensure that my wife and I felt looked after throughout the process. Really happy with the service and would recommend to anyone - Robert H
Robert · 28 July 2020
★★★★★ 5/5
TrustpilotLisa & Justyna!
Lisa has done a great job so far. The viewing was well coordinated. The online portals streamline the process and make it easy to manage.The staff are always prompt and helpful when questions need answering.5 stars all the way
Thomas · 20 March 2019
Agent replied · 12 June 2024
Dear Thomas, Thank you very much for your lovely review. It means a lot. It has been a pleasure working with you so far and we look forward to moving you into your new home very soon! Kind Regards Lisa, Felicity J Lord
★★★★★ 5/5
TrustpilotWe have been very happy with the…
We have been very happy with the service provided by Felicity J Lord Clerkenwell Office. Charlotte in particular was efficient, understanding and patient. We are all very grateful for the tine and effort she gave to us.Highly recommend.
Chris · 26 July 2019
Agent replied · 12 June 2024
Thank you for your positive feedback Chris. It will mean a lot to Charlotte and the team at Clerkenwell. Needless to say, should you know of anyone looking to let or rent a property, please do pass on our details as we would love to help.
★★★★★ 5/5
TrustpilotGreat experience with Felicity J Lord!
We have had a great experience with Felicity J Lord! I must mention Inga in particular who has been very helpful and understanding. We would definitely recommend Felicity J Lord who are both very professional and very attentive!
Krish · 15 July 2019
Agent replied · 12 June 2024
Thank you for providing such positive feedback Krish. It will mean a great deal to Inga and the whole team at Shad Thames.Needless to say, should you know of anyone looking to let or rent a property, please do pass on our details as we would love to help.Enjoy your new home!
★★★★★ 5/5
GoogleMoncef and Shobad were great to work with, they helped move the process along as quickly as possible and were always professional
Kathy · 17 June 2019
★★★★★ 5/5
TrustpilotI was very happy with the support I…
I was very happy with the support I received from Bilal in FJL's Bow office. He was very proactive in keeping me in the loop throughout the process; and responsive when I needed him. Would definitely recommend him!
Sujeevan · 10 June 2019
Agent replied · 12 June 2024
Dear Sujeevan, Thank you for leaving such great and detailed feedback about your experience with Bilal and Felicity J Lord Bow Lettings.We are delighted you are very happy with the 5 star service you received. If you know of anyone else who may benefit from the same service please do not hesitate to pass on our details.Regards,David Greenslade MARLABranch Partner
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