Trusted Agent profile · London
★★★★★
1,216 reviews across 2 platforms
10 New Crane Place, London, E1W 3TU
Felicity J Lord's office in London, at 10 New Crane Place, is rated 4.2 out of 5 across 1,216 reviews on two platforms, including 303 Google reviews rated 4.6.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
Trustpilot!!! Compliments !!!Please forward my further compliment to…
Please forward my further compliment to Sherree Valentine-Daines lady for being so lovely early morning, providing a delicious cup of coffee surrounded by beautiful "Fine Art Gallery"dominated by beautiful world of watercolors, shadows, reflections by hidden personality.....
5/5
TrustpilotLast couple of weeks I was worried as I…
Last couple of weeks I was worried as I could not manage new homefor me. I would really appreciate Lucy for her help. She is very friendlywithout compromising with her professionalism. She is quick about any query and very good negotiator. I wish all the best for Lucy.
Hello Hafiz, we appreciate you taking the time to leave us this feedback.Thank you for your kind words and this wonderful review! We hope to be of service to you again in the future. Best wishes, Felicity J Lord Canary Wharf (Lettings)
5/5
TrustpilotExcellent experience
I recently had the excellent experience to rent a property via Felicity J Lord being attended by Justyna. The whole deal was smooth and agile. I would like to thank her for all the professionalism, dedication, competence and a clear demonstration of goodwill, a significantly rare quality.
Thank you for providing such positive feedback Thiago. It will mean a great deal to Justyna and the team at Blackheath Village.Needless to say, should you know of anyone looking to let or rent a property, please do pass on our details as we would love to help.Enjoy your new home.
5/5
TrustpilotRental property leased with Chris
We've recently leased a rental property with Felicity Lord at Stoke Newington under Chris. He was extremely helpful, professional, and knowledgeable throughout the process. I felt he listened to our concerns and felt supported the entire. Would highly recommend working with Chris and his colleagues.
Thank you for taking the time to leave such positive feedback Rebecca. It will mean a great deal to the team at Stoke Newington. Needless to say, should you know of anyone looking to let or rent a property currently, please do pass on our details. We would love to help.Enjoy your new home!
5/5
Trustpilotgreat experience renting with Vivien…
great experience renting with Vivien and Faisal at Felicity J Lord in hackney and stoke newington respectively.They collectively made me feel informed as the rental process unfolded.
Dear Lunch Sean, Thank you for your kind review and I am so pleased you enjoyed working with Faisal and Vivien from our residential lettings team. Kind regards,Charlie SavilleBranch Manager (Sales)
5/5
GoogleDanielle from the sales team has been incredibly helpful in understanding our wants, sending over relevant properties and helping us with the search! We are hopeful that we’ll soon find what we’re looking for
That's amazing Amit and Ash, thank you for your kind words. I look forward to finding your home. Best Wishes, Danielle Ashford-Quaye
5/5
TrustpilotIlya is fantastic!
Ilya has been fantastic- not only really friendly and personable but super speedy replies to emails and genuine helpful advice. The fastest lettings agent I've ever experienced :)
5/5
TrustpilotSpeedy and helpful assistance
Speedy and helpful assistance with my enquiry. Both Cindy and Natalie both responded really fast to solve a problem I had, and sent me regular updates to kindly keep me in the loop. Very greatful for their help!
4/5
TrustpilotI found Joanna to be really reliable…
I found Joanna to be really reliable and friendly. She was always able to get an answer quickly during the letting process. And the details were never left aside which I really appreciated. I was also very impressed with the speed the branch found me a tenant.
Thank you for leaving such positive feedback Girish, it means a great deal to the team at Islington.
5/5
GoogleWhile looking for a new place, got lucky to have had Bilal assigned to us who has been a real asset in making this property as smooth as possible for us to move into. Top professional. 5 star service!PositiveProfessionalism
We are very happy to have provided you with such a positive experience Raju and thank you again for the great review. It will mean a great deal to Bilal and the team at Wapping. Needless to say, if we can be of any further assistance to you, or if you know of anyone looking to let or rent a property, please do pass on our details, as we would love to help. We very much hope that you enjoy your new home.
5/5
TrustpilotThank-you Bow Office
Thank-you to Jean Piper at the Bow Office for acting so quickly and efficiently dealing with a difficult issue within the property we let out. Keep up the good work Kind regards
Dear Mark,Thank you for your wonderful review. Jean in our Property Management team will be delighted to read this. Kind RegardsHassan Ali Property Management Manager Felicity J Lord Bow
1/5
GoogleUtterly unprofessional! Worst customer service/attitude I have ever experienced!!! My girlfriend and I have scheduled a viewing with the branch manager (Louise) and one of the agent (Anca). After re-confirming the meeting by phone earlier today, we travelled all across the city especially for this viewing. We took special leave from work in order to attend and they did not show up! We phoned several times the branch and emailed them. Finally the branch manager came back to us simply asking "can you wait more or do you want to reschedule?". How about an apology?!?! After ONE HOUR the agent sent us an email with the most ludicrous and incosistent excuse! I will avoid FJL like the plague. Get your s**t together and respect the time of people that actually are working!
5/5
TrustpilotFriendly, attentive and the best properties
Delighted to share that Robert has given us a fantastic experience from start to finish, in both exploring selling & letting our flat; and then also finding our DREAM HOME to let in Stoke Newington, exactly where we wanted.Robert’s style and attentive approach is a breath of fresh air in the wheeler dealer world of estate agents and it makes us want to always use Felicity J Lord in future.Thanks v much! Jonathan and Delphi
5/5
GoogleMohammed from lettings really went the extra mile to help secure our property. Would 100 per cent recommend him to any future tenant!
Hi George, thank you very much for your kind words, it will mean a lot to Mohammed and the team here at Wapping. Needless to say, if there is anything else we can assist with, please don't hesitate to contact us. Felicity J Lord Wapping.
5/5
TrustpilotSuper fast response to our queries and…
Super fast response to our queries and dealt with in a professional and positive manor, Jean Piper gives good value and service... Thank you for your help and support.
Hello Andrea, Thank you so much for your kind words and it is great to read that I have managed to provide a good service again. We pride ourselves with our in branch property management team to ensure we help and give the service and respect that all landlords deserve.
5/5
GoogleVery helpful and well informed in arranging viewings. Many thanks.
Thank you for taking the time to provide such positive feedback regarding Felicity J. Lord Lettings, in Wapping it will mean a great deal to the team. Needless to say, should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help.
1/5
TrustpilotGot a spam letter about wanting to buy…
Got a spam letter about wanting to buy my property in Islington... only that my address isn't even in England!
5/5
TrustpilotVery helpful
Had a great experience with Mimi at felicity j lord. She listened carefully to what I was looking for and sent over plenty of options for me to look at. I was able to view a flat I liked that same day. Thank you!
Aimee, many thanks for the 5* rating and positive comments. It will mean a great deal to Mimi and the team at Islington.Needless to say, if you know of anyone looking to rent or let a property, please do pass on our details as we would love to help.
5/5
TrustpilotJean expertises
Jean couldn’t have been more punctual or professional. She had an attention to detail in the way she conducted the inspection - noting down the things which needed addressing urgently and advising me with how to proceed which was reassuring and appreciative in itself.
Dear Olivia, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with Jean. We are pleased to hear about your experience with us. If you know of anyone else who could benefit from our 5 star service then please pass on our details.Regards,David Greenslade MARLA Branch Partner
5/5
TrustpilotGreat service from Sarah Kelsey who…
Great service from Sarah Kelsey who provided our check in and check out - very accommodating, good communication and went above and beyond - we left a parcel behind after moving out and she very kindly forwarded on - thanks for a very positive experience.
Dear Mr Hargreaves, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with our checkout clerk and I am glad that you received your parcel!Good luck with your new home.Kind Regards Blackheath Team.
5/5
TrustpilotThank you Le for your support and…
Thank you Le for your support and assistance looking for a rental. We didn’t find a home through Felicity J Lord but Le has been extremely helpful, friendly and knowledgeable. If and when I look for another apartment again, I will definitely be calling him.
Good afternoon , It's experiences like yours that really keep us motivated! We hope to be of service to you again in the future. Best wishes, Felicity J Lord Greenwich (Lettings)
5/5
TrustpilotProfessional letting service - highly recommended!
FJLord Blackheath Village offer a great service to landlords. I've used them for many years and find them to be very professional. They always find me great tenants in a timely manner. I would highly recommend them to other landlords looking for a professional letting agent.
Good afternoon, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property. We hope to see you soon and look forward to working with you next time!
5/5
GoogleWe had a great experience in buying a flat with Martin. He was really friendly and kept us informed at all stages of the process. I would highly recommend them.PositiveQuality, Professionalism
Thank you Cleo, congratulations on the new home!
5/5
GoogleWe have been working with the FJL property management department for a number of years, in this time we have established a very good working relationship with the team in the Colchester Head Office. Unlike many management companies, FJL understand the property management industry and the challenges associated with it, they have a way of doing things which enables them to overcome issues in a very efficient yet understanding manner, getting the job done in the process. We have found their service is 1st Class.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Felicity J Lord hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
