Felicity J Lord London reviews

★★★★★ 5/5

Trustpilot

Jennifer and team have always found lovely, reliable tenants for me

FJL have been involved in letting out my flat for nearly 6 years and I have no plans to move away from them. Jennifer in particular who has dealt with my most recent tenant change has been excellent. I've had no issues with the tenants they've found for me and totally trust their service.

Caroline · 8 March 2019

★★★★★ 5/5

Trustpilot

Great service from a brilliant team

Have been in a rental for over three and a half years through Felicity J Lord; they have always offered a brilliant service, very helpful and responsive to any issues or maintenance requirements. A fabulous team at Stoke Newington office during my time, have made tenancy feel like home. Wouldn't hesitate to recommend.

Neil · 4 March 2019

★★★★★ 5/5

Trustpilot

Jean piper has been great in following…

Jean piper has been great in following up on the works that have happened in my flat which has been a delight as I’ve had negative experiences with felicity j lord in the past. Thank you jean!

Shamz · 10 November 2022

★★★★★ 1/5

Trustpilot

Terrible customer service

Terrible customer service. Never call back about booking viewings. My husband and tonight were left standing for 20 minites waiting for the estate agent to meet us for a viewing. Their call centre couldnt wven put us on touch with th person who was meant rk be taking the viewing. Not impressed

Consumer · 22 January 2020

★★★★★ 5/5

Trustpilot

Sarah Kelsey inspection review

It's always a pleasure to see Sarah KelseyShe always has a professional attitude as well as being very nice talk to. With the multiple issues with our property, she has been very a reliable person to get these issues sorted. Her reliability and professionalism is always the best you could ask for.

Chaz · 16 January 2020

★★★★★ 5/5

Trustpilot

I have had the pleasure of having…

I have had the pleasure of having Soulla Panayiotou the property manager in islington by my side at an extremely stressful time. She was temendous,professional,and very tardy with absolutely everything. She completed my contracts efficiently and made the whole process actually pleasant.I would highly recommend her to anyone. I cannot express enough what a lovely helpful lady she is.

Chrystalla · 7 September 2023

★★★★★ 5/5

Google

Purchased flat in 2008 using FJL, rented it out at various periods between 2010 and 2020 using FJL and sold it in September 2021using FJL. Consistently good service throughout and provided excellent advice and market knowledge when I needed it.

Peter · 16 June 2022

★★★★★ 5/5

Trustpilot

Had a great experience finding a flat…

Had a great experience finding a flat and going through the letting process with Ilya - he was extremely helpful and active from the start, making the whole experience enjoyable when it can be very stressful sometimes! I would absolutely recommend FJ Lord and Ilya in particular, thanks for all the help!

Alex · 9 October 2019

★★★★★ 1/5

Trustpilot

Broken our contract within one month of tenancy

The Bow branch have failed to fulfil several aspects of our agreed tenancy contract. We have been chasing the sales agent and the property management team for months now, and there seems to be no oversight anywhere in the branch (Bow). Their contractors are equally incompetent, failing to turn up and never progressing the project at any stage. We really liked our sales agent at first, but now we feel he sold us various aspects of our contract without ever intending to follow through. Very disappointing :(

Ava · 16 December 2020

★★★★★ 1/5

Trustpilot

Goodluck trying to get hold of a property manager here!!

We have dealt with serious issues for over a month and have constantly been calling and emailing the property management team to get these fixed, to no avail.After sending multiple emails and phone calls to Carl Gunn in the first three weeks we had to get our landlord involved directly. As soon as he called we were contacted by another of Carls colleague, who sent somebody round to check on the issues.. They sent a contractor round (Who arrived an hour late), barely looked over our issues and said he'll send somebody else round to fix them.. I'm not sure why he even bothered to visit.Nearly two weeks has passed now and we have heard nothing and are ignored by the property management team, despite our landlord emailing them to approve the repairs. After constant calling I got through to another women, who sounded like she couldn't be asked to work there and surprise, surprise - she hung up on me..If you can avoid these guys please do at all costs - it's not worth your time and effort.

J · 2 December 2020

★★★★★ 1/5

Trustpilot

VERY VERY bad property management

VERY VERY bad property management, we have had issues in the flat starting one month after moving in, we have not been able to use the washing machine and en-suite shower for 2,5 months now and recently the bathroom wall is coming off because of a leak upstairs. The agency sent 2 people to see the machine and shower, first one was when we reported the issue - nothing happened after this, no repairs, ignoring our emails and not being provided a plan of action or any update- and then the second guy came after 2 months, to check and say exactly the same as the first one. No updates and no communication from the agency on what is going to happen next or when. It’s been 2 weeks since the second guy came and have heard nothing from them although we are constantly getting in touch. Would advise against using them as they are unprofessional, incompetent and ignorant.

AC · 12 November 2020

★★★★★ 4/5

Trustpilot

Recently used Bow branch to secure a Letting

Recently used Bow branch to secure a letting on our property that had been void for 2 months with another agent. FJL found a tenant within a week. Thorough reference checks and always responsive to queries and calls. Really like the new online portal as well, which has made things more transparent.

Mandeep · 4 June 2019

★★★★★ 2/5

Trustpilot

Really underwhelming experience

Really underwhelming experience. Phoned to try to arrange a valuation, the person on the phone was abrupt and had lots of unnecessary questions. Valuation then booked and the agent didn't turn up and they never followed up.

Ian · 9 September 2022

★★★★★ 2/5

Trustpilot

Good sales process, poor property management

The sales process at Felicity J Lord was incredibly easy, great communication throughout, and generally made the process very easy. They also came and fixed a broken circuit very quickly for us.However, there are various terms we agreed upon moving into the flat haven't been fulfilled, including the professional clean, electrical work, and shower renovation, even two months on from our move in date. Our agent is still great at staying in touch and replying to us, but the organisation of these services has taken over 8 weeks. Perhaps the contractors they use aren't great.

Ava · 19 October 2020

★★★★★ 1/5

Trustpilot

Treated absolutely disgracefully, hope never to cross paths again

I wouldn’t touch this agency with a barge pole. They are the most untrustworthy group of people that I have ever had the displeasure of dealing with. Throughout the process of buying a property through them I was first told that I had to use their mortgage broker otherwise risked losing the property as that was part of their decision to choose me as the buyer. I stood my ground and stuck with my mortgage broker. I was then given a date for the valuation which the valuer turned up for only to be ignored by Felicity J Lord who couldn’t be bothered to answer the door and had to wait another 4 weeks to reschedule the valuation. Felicity J Lord then facilitated the seller to rent out the property without telling me (the buyer) and only notified me that tenants were actually in the property already when I was at a point of completion. It was at that point I was told I would have to wait another 3 months for that tenancy to end before I would get the keys. Absolutely disgraceful practice which I urge anyone not to use. None of the above has been fabricated or exaggerated. They have cost me so much money and time that I will never get back

Kim · 8 October 2020

★★★★★ 5/5

Trustpilot

Felicity J Lord provided outstanding…

Felicity J Lord, with the exceptional help of Hassan Ali, provided outstanding assistance in finding our rental property. Their expertise and dedication in understanding our needs led us to the perfect home. They were responsive, efficient, and made the process hassle-free. We highly recommend their exceptional service. Thank you, Felicity J Lord and Hassan Ali!

Mohammad · 8 November 2023

★★★★★ 5/5

Google

Hannah is very lovely and efficient!

Luisa · 17 June 2017

★★★★★ 5/5

Google

A fantastic experience from start to finish with Amy, Ed and Tony at Felicity J Lord. A wealth of experience in the Wapping area and great local knowledge. They are an extremely pragmatic team to deal with and very communicative, with regular update calls, feedback and recommendations. A very smooth sales process so far!

Adam · 17 June 2017

★★★★★ 5/5

Trustpilot

The best estate agent I have been…

The best estate agent I have been working with.Hard working, good tenant source and very professional.Chris is one of the best, he always finds the way to meet both sides satisfaction. Well done!

Focus · 21 April 2020

★★★★★ 5/5

Google

Luke provides exceptional service all through, and it was a stress-free experience working with them.

Laruku · 16 April 2024

★★★★★ 1/5

Trustpilot

Extremely unprofessional

Extremely unprofessional, lazy staff. They kept pushing the move in date while we were staying in an airbnb. The whole experience generated such a feeling of distrust that we had to end up voiding the contracts and looking for another property while staying in a hotel in London. Defined would not reccomend.

Nico · 9 October 2018

★★★★★ 5/5

Trustpilot

Thank you Scott for being so…

Thank you Scott for being so responsive , patient and the most important helpful. Everything is going smooth so far and of course following all new Covid-19 regulations . Thanks again

Alina · 28 October 2020

★★★★★ 1/5

Trustpilot

Astounded by the terrible experience with FJL

I rent a flat that is managed by the Canada Water branch of FJL. There have been several issues with the flat that staff at FJL have either completely ignored or have taken a really long time to fix. One central problem is that we only have one set of keys, despite two of us living in the flat and both being co-signatories of the lease. I alerted FJL to this when we first moved in (over 9 months ago), and they have still done nothing to rectify the situation. We are unable to sort this out ourselves as we need a fob to enter the building which only FJL can order. This has wasted many hours of mine and my partner’s time as we have to coordinate to make sure the keys are with the right person. On top of that, when we moved in the flat was completely filthy, with plaster coming off the walls. FJL said there was nothing they could do as we hadn’t asked for the flat to be professionally cleaned. It’s true that we hadn’t asked for it to be cleaned but we would have expected the bathroom to be cleaned, bins emptied, and floor to be hoovered at the very least. It took FJL six months to fix the broken blinds in our lounge, meaning neighbours could see straight into our flat for all that time. I’ve been astounded by the terrible experience we’ve had at FJL - this is just the tip of the iceberg. I’d highly recommend going elsewhere if you have there choice. You don’t want to be left without enough flat keys like we are!

S · 15 June 2020

★★★★★ 1/5

Trustpilot

I'm a dissapointed landlord …

I'm a landlord tenants have moved out in September 2020 and Hackney Branch still haven't released the rent deposit for what is owning to myself and the remaining returned to the former tenants. Myself and former tenants are in agreement with the deductions however FJL dragging their feet to release funds. Not acceptable and not legal. No justification why the deposit hasn't been released after sending several emails and promise made by the lettings manager at the branch.

Jay · 8 December 2020