Trusted Agent profile · London
★★★★★
1,216 reviews across 2 platforms
10 New Crane Place, London, E1W 3TU
Felicity J Lord's office in London, at 10 New Crane Place, is rated 4.2 out of 5 across 1,216 reviews on two platforms, including 303 Google reviews rated 4.6.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotThanks Charlotte
My girlfriend and I recently arrived in London and were lucky enough to meet Mrs. De Carli. Her honesty and helpfulness allowed us to settle in quickly. Thanks to her and her advice, we navigated every step of the process. Encore merci !
5/5
GoogleThese guys have been managing my flat rental for some years and overall have done a decent job. I currently have tenants who are refusing to vacate even though they have had 2 months notice !! I would like to highlight the effort of Cyrus at the Wapping office. He has been updating and helping where he can . Excellent new employee.
Thank you for taking the time to provide such positive feedback regarding Felicity J. Lord Lettings, it will mean a great deal to the team. Needless to say, should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help.
5/5
GoogleCyrus is very responsive and professional. Helped us get our washing machine fixed speedily.
Thank you for taking the time to provide such positive feedback, it means a lot. Should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help, Cyrus , Felicity J Lord Wapping
5/5
TrustpilotProperty inspection
This review relates to Jean, Senior Property Manager at FJL. We felt that that property inspection process hadn’t been properly explained to us by FJL as part of the letting process and so we didn’t really know what to expect, but Jean went out of her way to ensure that once she arrived, we felt comfortable with what she would be doing, what the purpose of her visit was and what the next steps would be. She was very polite and incredibly respectful of our space and personal belongings. Thank you, Jean.
5/5
TrustpilotAmazing - Recommend to anyone
We have honestly had a great experience with Felicity J Lord. Justyna has been amazing, helping us at each stage with timely and effective information. The process has been super quick and easy. Would definitely recommend them to anyone and would use them again in the future. Thank you Justyna!
Thank you so much for you positive feed back, it means a great deal to the team.If you know of anyone looking to rent or let a property, we would love to help!
4/5
TrustpilotJob done!
Martin has been charming and professional throughout. After a bit of a slow start to get our house listed (which may have been due to a photographer error...?), the rest of the process ran smoothly. Thank you, FJ Lord Greenwich for handling our sale so well.
Thank you for the positive feedback. I will ensure that your comments are passed on to Martin and the team.
5/5
GoogleBen was a massive help in finding a property to rent, we have found a great apartment, in a great location for a great price. Always happy to help and was flexible around busy work schedules. Thanks again for all of your help, we really appreciate it!
Many thanks Tom for providing such positive feedback. It will means a lot to Ben and the team here at Wapping. Needless to say, if you know of anyone looking to let or rent a property, please do pass on our details. We would love to help.
5/5
GoogleMy wife and I recently rented a flat through Felicity J Lord and I must say Bhavi was just great with us. Even we were abroad at the time, she was very helpful and she always kept us updated on everything. We were really impressed with her!
Many thanks George for providing such positive feedback. It will mean a lot to Bhavi and the whole team at Wapping.. Needless to say, if you know of anyone looking to let or rent a property, please do pass on our details. We would love to help. Enjoy your new home!
5/5
TrustpilotExcellent experience with Felicity J…
Excellent experience with Felicity J Lord. Lucy Martin was fantastic throughout from the initial property viewing all the way up to the signing of contracts. All of my queries were answered promptly, and I was kept informed of updates via phone calls and emails throughout the whole process.
Hi Mr J Jordon,We're pleased to see the 5-star rating you left for us.Reviews like this give us motivation and help us ensure we provide high-quality care. I know it'll mean a lot to Lucy and the team.If you or any of your friends/family have any property needs, please don't hesitate to get in touch, we would be happy to help. We wish you all the best for the future in your new home. Felicity J Lord Canary Wharf (Lettings)
5/5
TrustpilotTop class service, highly recommended!
I don't normally leave reviews online, but FJL has been so fantastic that I feel obliged to do so. I feel extremely lucky to have Martin Lawes (Greenwich branch) as my agent, he is perfect, pretty much an example for all real estate sales reps out there! Martin has great sales techniques which put clients at ease and never pressure them in purchasing decisions. He does anything that is expected from him so well. I have asked to view the flat repeatedly for 3 times, but Martin has been kind to accommodate and helps to find answers to questions that I have. What impresses me most is how Martin has been so involved in the whole process throughout, I have experienced some issues with conveyancing, but Martin has stepped in to assist me in resolving and frequently provide me with updates and professional advice, surely he is doing a better job than my solicitors!
5/5
TrustpilotProfessiinal agents
I have been with Felicity for 7 years and have had a very pleasant and professional experience. The staff are always reachable abd provide exceptional service, especially Oliver Notley who has advised me and assisted me throughout. It was a pleasure and surely be using the service when required.
Thank you for providing such positive feedback Mr Huassain. It means a great deal to the team here at Wapping.Needless to say, should you know of anyone looking to let or rent a property, please do pass on our details as we would love to help.
5/5
TrustpilotI had my property inspection done by…
I had my property inspection done by Sarah Kelsey of FJL. The entire process was really smooth and all the work items were handled professionally. I would like to mention that Sarah was really good with all the inspection and even noting out small things and get it fixed.
Thank you for providing such positive feedback Kumar. It will mean a great deal to Sarah and the team at Greenwich.Needless to say, should you know of anyone looking to let or rent a property, please do pass on our details as we would love to help.
5/5
GoogleThank you Thomas Olszanski in particular for all your help in my flat search! You made the process easy with the consistent communication and availability to answer questions.
Thank you for taking the time to provide such positive feedback regarding Felicity J. Lord Lettings, it will mean a great deal to the team. Needless to say, should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help
5/5
GoogleMohammed was very kind, very helpful he’s the example of a good agent
Thank you for taking the time to provide such positive feedback regarding Felicity J. Lord Lettings, it will mean a great deal to Mohammed. Needless to say, should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help.
1/5
TrustpilotI had suffered in a disgusting flat…
I had suffered in a disgusting flat rented in London for one year. Even though my offer was conditional (the flat must be whitewashed/painted) I had just empty promises even after the move, from Inga Nair that it will be done. Finally, I had to say enough is enough and I will suspend the rental fees with the same number of days as the far as flat is still dirty. So the painters came on the next day...Then I had to fight with the landlord to scrap the old bed. (The bed's condition it was not visible when viewing from the stuff of the previous tenant.)Then I had to fight to have the kitchen lighting (old school neon) fixed. I cleaned and painted myself the old bathtub, replaced the rusty microwave, carpet-cleaned the old sofa etc. I never had non-biassed support from Inga. She said I can replace the old bed on my account, but the new bed must stay then. Inga Nair is the kind of typical estate agent we all hate.Dishonest promises, with always smiley face.
1/5
Trustpilotavoid this place at all cost
avoid this place at all cost. The agent called Ayo set up an appointment on Saturday morning a couple days before the viewing. I called an hour before the viewing on the day to confirm. The people in the office claimed they got in touch with him and confirmed. Then I travelled an hour to get there only to be informed that the apartment is not available anymore. this agency has serious issues with treating people with respect and I believe this has to do with the fact that I have an ethnic name so it was okay for them to treat me this way.
Hi, we are sorry to see your review, this is not the five star level of service we strive to give our customers. Please be assured we will follow this up internally, and please feel free to get in contact with us if we can assist you with looking for another suitable property.
5/5
TrustpilotFast working and professional
Fin and the team found us a new home within a day of us enquiring- we couldn't believe how quick it was! We're very grateful to them for their professionalism; it turned would could have been a very stressful process into a very easy one! Cheers guys
Tommy, we really appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!
5/5
GoogleVery comprehensive communication from Muzaffer Sasmaz throughout recent dealings on one of my tenanted properties. Excellent work by him, thank you. Prompt response by Chris Burke to a water leak problem flagged by the tenant. Thank you.
Dear Alan, thank you for the kind words, really appreciated! Look forward to working together in the future. Muzaffer Sasmaz - Property Management Team
5/5
TrustpilotGreat property visits from Sarah Kelsey
Sarah has visited a few times to inspect the property and make sure everything is above board for both us and the landlord.Sarah is very kind, thorough and professional and has helped us to get a few issues with the property sorted.We really appreciate your help :)
Dear Lewis,Thank you Lewis for your lovely review. It is great to see that you have been happy with the service Sarah has provided. We wish you all the best and hope to speak to you again in the future. Felicity J Lord Blackheath Village (Lettings)
5/5
TrustpilotJodie and the team at Felicity J Lord…
Jodie and the team at Felicity J Lord in Greenwich are simply the best!!They go above and beyond, always helpful and just lovely people to deal with.I have worked with them for many years and they always come up trumps finding lovely tenants and offering great service.Highly recommended.
Thank you for providing such positive feedback Heidi. It will mean a great deal to Jodie and the whole team at Greenwich.Needless to say, should you know of anyone looking to let or rent a property, please do pass on our details as we would love to help.
1/5
TrustpilotHarrassed me for months about rent I did not owe
I moved out of a flat managed by the hackney branch of Felicity J Lord. After a few initial calls and emails to hand in my notice they stopped communicating at all. I was not given a check out appointment, nor given any details on how to hand back my keys.About a month after moving out I started receiving letters telling me I was in rent arrears, though I had definitely paid all the rent I was due.Getting in touch with FJL to sort this out was impossible. Nobody ever answered the phone number or email address on these letters. Whenever I called the hackney branch nobody would pick up the phone. When I emailed the staff I'd previously spoke to, they would not reply.After I'd received a few of these letters, I received emails from FJLs insurance company that strongly implied I was about to be taken to court. This was very stressful and again nobody from FJL would even speak to me never mind let me know what was going on.I did eventually manage to bypass the agent and speak directly to the landlord. The landlord also struggled to get in touch with the agent, but eventually managed to get it resolved - FJL had somehow put completely false information into their systems.I'd advise any potential tenants or landlords to find another agent - doesn't seem like FJL are capable of providing a good service to tennants or landlords.
We are sorry to read the below, our property management will get in touch with you to resolve this for you.
5/5
GoogleCyrus was very professional and helped our washing machine get fixed promptly.
Dear Emil, Thank you for taking the time to provide such positive feedback, it means a lot. Should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help, Cyrus, Felicity J Lord Wapping
5/5
TrustpilotWe always receive great support from…
We always receive great support from the team, with clear and accurate information, making our work that much easier to organise and complete. Well done to Josie, Carl, Emma and the team - it's always a pleasure to deal with you all !Dave / Homeline Property Services Ltd
Many thanks for the positive feedback David, it will mean a lot to Josie, Carl, Emma and the entire Property Management team.Needless to say, if you know of anyone looking to let or rent a property currently, we would love to help!
5/5
TrustpilotAn easy and stress-free experience!
I have recently rented a flat through Felicity J Lord and Jennifer Offiah (Assistant Branch Manager) was an amazing help, always ready to answer my questions and guide me through the renting procedure, make this experience easy and completely stress-free. Thank you Jennifer!
Thank you very much for your feedback, it means a lot to the team and to Jennifer. Felicity J Lord Islington Lettings
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