Felicity J Lord London reviews

★★★★★ 5/5

Trustpilot

Very good and professional service with…

Very good and professional service with this agent! Always happy with their service and efficiency to help with finding tenant.Lucy Martin is one of the best agent in their team. You can count on her. Whenever what the problem is she will always solve it quickly! Very polite and professional! Thank you so much Lucy!

Hong · 9 January 2020

★★★★★ 5/5

Trustpilot

FJL Lettings Stoke Newington - an impressive and professional team

I was very impressed with the service provided by Felicity J Lord's lettings team in Stoke Newington. Chris Sanderson and Robert Howarth were friendly, enthusiastic, knowledgeable and efficient. Most importantly, they performed. They found me a suitable tenant within days of instructing them. I would certainly use them again - a huge thanks to the team.

Karen · 10 June 2019

★★★★★ 5/5

Google

I would highly recommend Lee, she is very professional and I have experienced some really awful estate agents! She is reliable and even showed up early to the viewing. She is also always sending me very relevant properties. She is informative, transparent and reassures me with this process. Thanks

Jessy · 16 June 2021

★★★★★ 5/5

Google

I would like to thank Danielle for all her help and helped me excellently through my purchchasing process. Danielle very polite and friendly nothing was to much for her.I would recommend Felicity J Lord in Wapping for the service they provided.PositiveProfessionalism

Ann · 24 August 2022

★★★★★ 1/5

Trustpilot

Avoid like the plague.

Very happy to be done with this appalling agency. I made the mistake of engaging them as my managing agent on a rental property in Islington. Cue a string of unhappy tenants and avoidable maintenance costs after FJ Lord failed to address issues in a timely manner, even having to be chased for months in some cases. Their quality of service is the worst I've experienced, a mix of incompetence, indifference and contempt. The only thing they seemed to manage was to retain an extortionate proportion of my rental income. Whether you're a renter, landlord or looking to sell, steer clear of this lousy outfit.

S.T · 28 June 2023

★★★★★ 1/5

Trustpilot

Avoid this agency

Avoid this agency. It’s almost two months since I have returned the property and still can’t get back my deposit, despite the fact that it was confirmed that it should be returned in full. They also can’t indicate deposit protection scheme! Therefore, its not sure whether you deposit is really protected. Call center is repeating all the time the same that a responsible person will call back (since 2 May no one called back, despite a number of emails and calls).

L · 15 June 2023

★★★★★ 1/5

Trustpilot

Incompetend property managers

Like many other reviews we have been ignored and hung out to dry with category 1 gas and electrical faults, and black mold spreading everywhere even with a child in the property. We paid for a year in advance which was a massive mistake, the landlord paid upfront for issues to be fixed, also a mistake. The property management is beyond incompetent, emails are ignored, and any knowledge of issues is denied despite having email evidence to the contrary. Tenants, I would advise not to rent a property managed through this agency #slumlords and landlords you will pay a premium for your property to be left unmaintained. @clerkenwellFJL #slumlords

Claire · 14 June 2023

★★★★★ 5/5

Trustpilot

Fantastic service!

Fantastic service!Bilal has been the greatest agent. Supportive as I’ve never experienced before. Responsive and very kind. From the very beginning made us feel home and helped us through the whole process. I would have not asked for anything better and I won’t use other services than his from now!Honestly shocked by this guy!

Gloria · 25 November 2019

★★★★★ 5/5

Google

I’m a first time buyer and I’ve just purchased a flat with Felicity J Ward. Huge thank you to Danielle and Martin from the sales department; they’ve been communicative, friendly and professional whilst navigating a challenging chain. I highly recommend their service.

Luc · 16 June 2022

★★★★★ 5/5

Trustpilot

Very helpful advice

I contacted Felicity J Lord as I was looking to rent out my house in Bow. My situation was complicated but David Greenslade was incredibly understanding and provided constant feedback. Very helpful and easy to deal with Graham

Graham · 21 November 2022

★★★★★ 5/5

Trustpilot

Lucy has been amazing to work with

Lucy has been amazing to work with. She took a personal interest in our circumstances and recommended flat Fahd to he which was a big help. Lucy was always approachable and available for any queries we had, and keen to help resolve any issues. I highly recommend her expertise and services.

Vivien · 21 September 2020

★★★★★ 5/5

Google

Billie-Lee did not manage to secure us a property! however she made sure to keep in contact at all times with great properties....... she provides a first class service, was friendly and always responded to my emails and questions!! It's my first time renting in London and I had good and bad experiences. Thank you Billie-Lee Blankson

Katazyna · 17 June 2017

★★★★★ 5/5

Trustpilot

A team you can count on!

Carl and his team were really responsive and understanding during a black out in our flat - They quickly put us in touch with best working professionals in the area to get our lights and hot water back on - we’re truly grateful for them putting up with our numerous calls and e-mails!

Olivia · 8 January 2020

★★★★★ 5/5

Google

I have had the best experience with the estate agent Martin Press from Felicity J. Lord Wapping branch. In such a stressful occasion such as looking for a flat it's such a refreshing experience to meet someone who is so professional, responsible, kind and honest. And he was not even my agent! It's rare people like Martin that bring me back faith in humanity, honestly any company or customer that hire him is lucky to have him. Highly recommended!

Elinor · 16 June 2023

★★★★★ 5/5

Trustpilot

Thankyou Justyna -Blackheath,London

Justyna is one amazing lady who answered all my questions and everything i needed to know. Furthermore she is always ready to help when needed. And the processing is smooth as she has guided us thoroughly. I recommend felicity j lord to everyone as everyone working there seems very helpful. Thank you once again.

すねは · 12 June 2019

★★★★★ 5/5

Trustpilot

Great service

A big thank you to Jean Piper who is a member of the Felicity Lord Team. She was extremely quick and efficient at sorting out an issue within the property I rent out. A pleasure to deal with too!

Chantelle · 5 September 2022

★★★★★ 5/5

Trustpilot

Five stars to Anh Lee for his superb customer service

Lee has been very helpful to us in finding our home. He keeps customer comfort and choice in mind before showing any property. We were given with multiple options and all details were clear of every property shown to us. I would recommend Lee as an agent for any property advices and letting.Thanks,Divya Khanna

Divya · 6 May 2019

★★★★★ 5/5

Trustpilot

I had amazing customer service from…

I had amazing customer service from Vivian down at the Stoke Newington branch. She was very attentive to my needs and showed great knowledge around the current housing market.Thank you Vivian for being so brilliant.

Lisa · 30 January 2023

★★★★★ 5/5

Trustpilot

Good versus the rest of property market in London in my experience.

The experience is good so far- staff are helpful. David from Bow office and Carl from the Colchester office were great but Bilal was my initial contact and he exceeded all expectations and went beyond his day to day duties to offer help with the move to my new rented property. Niloy

Niloy · 7 March 2020

★★★★★ 1/5

Trustpilot

Very poor experience

Rented a property with a friend - there was a significant bathroom leak which we tried to report about 20 times with numerous phone calls (no answer) and about six emails. Leak was only fixed after two months.

None · 11 October 2022

★★★★★ 5/5

Trustpilot

Impressive service from Reece May at Clerkenwell

It’s the first time dealing with Reece after many years with FJL and Reece is BY FAR the most efficient member of staff I’ve dealt with there. Responds quickly and efficiently. Well done. You have restored my faith. Thank you.

Ying-ley · 27 September 2024

★★★★★ 5/5

Trustpilot

I did an international move during one…

I did an international move during one of the most interesting times in recent history with the C-19 pandemic happening. This service, specifically the agent, Ellie, was extremely helpful and made something as stressful as a move during a pandemic easy. I would strongly recommend using this service. Thank you Ellie.

Alex · 29 April 2020

★★★★★ 5/5

Google

Thank you Faraz for your professionalism in dealing with my queries , you have been exceptional and very knowledgeable. Thumbs up and I would definitely recommend friends and family to you. …

Faisal · 16 April 2023

★★★★★ 5/5

Google

Cyrus has been helpful and attentive with our enquires. Much appreciated with all the support his given.

Tuan · 16 April 2024