Felicity J Lord London reviews

★★★★★ 5/5

Google

Amazing service from Martin and Luke, they were super proactive in marketing our flat, and got p us lots of viewings. Special kudos to Martin who negotiated hard to get us the best offer. Highly recommended.

Steph · 16 April 2025

★★★★★ 5/5

Trustpilot

The amazing Scott who made it possible

The amazing Scott who made it possible. Scott was like, " fanta , I want you to have this property because it's so beautiful " We processed everything gradually with his reassurance. Thank you so much Scott. You are just good at what you doing. Thanks🙏🙏

Customer · 14 February 2020

★★★★★ 5/5

Trustpilot

Robert was incredibly helpful…

Robert was incredibly helpful throughout the entire process. Timely to viewings, informed on the properties and always available to talk through the process of renting.Felicity J Lord have a wide range of excellent properties available too. I would fully recommend looking for a rental with them.

Jack · 13 January 2020

★★★★★ 1/5

Trustpilot

In a world of bad estate agents these guys are the pits

Worst rental experience ever. They firstly gave us the wrong price for the property. Then Threatened to give it to someone else if we didn't pay the extra after agreeing to take it. When we moved out they tried to get us to arrange and do all the viewings for them. They then withheld our deposit for 4 months. Honestly pathetic. Especially Faisal, but the entire Hackney central branch.

Mr · 28 January 2022

★★★★★ 5/5

Trustpilot

David & his wonderful team are amazing…

David & his wonderful team are amazing and so supportive and helpful. David is so advanced with marketing technology And found tenants for us Very quickly and so smoothly. Would highly recommend His company to all landlords and tenants who are looking for fantastic service.

Thankyou · 17 April 2020

★★★★★ 1/5

Google

As a landlord with 20 years experience, I can safely say this is the worst agency I’ve ever dealt with. Error after error; never an apology. Over promising to get the business then massively wide-of-the-mark delivery. Excessive charges relative to service. No wonder landlords are using far cheaper online services. Letting agency is a dying business and for good reason. This sector is in need of proper regulation and accountability. Avoid F J Lord.

Paul · 16 April 2023

★★★★★ 5/5

Trustpilot

Thank you to Bilal !

Bilal help us a lot for our move in. Very listening, always available when we had some questions or anything else ! Was a pleasure to deal with him, he mad everything easier. I recommend this agency and I recommend Bilal ! Go guys!! He is amazing.

Léa · 7 June 2019

★★★★★ 5/5

Trustpilot

Incredibly happy with Ida

We are incredibly happy with Ida and her team at FJ Lord in Clerkenwell. Happy to recommend them

Alastair · 15 November 2023

★★★★★ 5/5

Trustpilot

Ivan was a great help and made the…

Ivan was a great help and made the process incredibly smooth, was always at the end of the phone and very easy to contact and would sort out any issues efficiently in a relaxed manner. Thank you Ivan and loving our new flat! From Georgia and Rai

Georgia · 24 May 2019

★★★★★ 1/5

Trustpilot

Unresponsive, incompetent property managers

We signed FJL up as our property manager in 2019. In that time, we've had 5 different managers, each hard to get hold of and unresponsive. I've found out that at least three had left after I received an out of office email stating they 'no longer worked for FJL'.One of the property managers pushed us to sign up tenants who weren't a good fit - who ended up abandoning the property mid-lease.We have done more admin with this property despite having them as the property manager - and they didn't process a HMRC form properly meaning money was withheld incorrectly for HMRC (when it shouldn't have). Very frustrated with their poor service and I would not recommend them as property managers at all. I just hope they were decent managers for our tenants (although we've now had 4 tenants over the last 3 years...which gets me thinking they haven't done a stellar job on that end either).

Ash · 7 September 2022

★★★★★ 1/5

Trustpilot

Dealing with Lenny at Felicity J Lord…

Dealing with Lenny at Felicity J Lord was an unforgettable experience, and not in a good way. If you're looking for someone who has absolutely no time for you and can't be bothered to wait, then look no further than Lenny! He has perfected the art of showing up early, then leaving before you even get the chance to arrive. Super efficient, right?His communication skills are also top-notch, if being rude and dismissive counts as a skill. He'll make sure you know just how much of a hassle it is for him to actually do his job. If wasting your time is on your to-do list, I highly recommend booking an appointment with Lenny. You'll leave feeling both frustrated and amazed that anyone can be so unhelpful!Oh, and if you're thinking about selling your flat? Don’t bother if Lenny's involved. Unless, of course, you're keen on a masterclass in how to drive away potential buyers.

Jason · 22 October 2024

★★★★★ 5/5

Trustpilot

I was recently helped by Radoslaw from…

I was recently helped by Radoslaw from Felicity J Lord in finding my new apartment. He was professional in advising about the flat.Thank you For Radoslaw and Felicity J Lord - it was my pleasure engaging with you to find a new home.

Carmen · 30 October 2020

★★★★★ 5/5

Trustpilot

I was recently helped by Lucy from…

I was recently helped by Lucy from Felicity J Lord in finding my new apartment. She was professional in advising about the property and her timely dedication throughout this process was what makes her stand out.She was always available for queries and was providing timely responses which assisted me to make sound and timely decision. Thank you Lucy and Felicity J Lord - it was my pleasure engaging with you to find a new home.

Junaid · 19 October 2020

★★★★★ 5/5

Trustpilot

Adam Wolfryd (Associate Partner) at…

Adam Wolfryd (Associate Partner) at Felicity J Lord couldn’t have been more helpful steering us through our journey from listing to selling. FJL’s price was good value too. We were very happy with the service we received and wouldn’t hesitate to recommend Adam and FJL.

Jim · 21 February 2020

★★★★★ 5/5

Google

Fabulous experience with Luke Jackaman who was well informed, knowledgeable, extremely helpful and pleasant to deal with. Probably the best estate agent we've met in the last 3 months of house hunting in tower hamlets

Julia · 16 April 2025

★★★★★ 5/5

Trustpilot

excellent agents

Jason Twenefour was very open and honest throughout our viewings and really helped us secure the flat we wanted. Have found the company to be very professional, honest and punctual throughout the process and would definitely recommend them and their website to others for an easy move!

Ross · 7 March 2019

★★★★★ 5/5

Trustpilot

28 Year Tenancy

I have had a tenancy at the same property for twenty eight years now. When I first moved in, in 1994 It was the Woolwich.I have seen staff come and go over the years as people do, but the one thing that has remained constant is that the staff that work in that office have always been the most nicest and competent of people. Anything which has needed to be attended to as been dealt with promptly.In good time,and in a positive and friendly manner. All the ladies who are at Blackheath are a credit to themselves and Felicity J Lord. Most especially I would like to give a big Thankyou to Teresa and Lilly who I can't speak highly enough of. Whatever these ladies are being paid, it's not enough. David M Jeffreys

David · 9 August 2022

★★★★★ 5/5

Trustpilot

Lee has been fantastic with us so far

Lee has been fantastic with us so far. He's very attentive and takes the time to clarify and explain all the necessary steps. He's been very polite and responsive with us and we are very happy with the service. A valuable member of your professional agency.

JP · 18 July 2019

★★★★★ 5/5

Trustpilot

Very professional experience with Lucy at FJL.

Had an amazing experience being assisted by Lucy Martin at Felicity J Lord. The entire process of getting the formalities for tenancy was made very smooth and easy thanks to Lucy even when I was away on vacation for two weeks. Keep up the excellent work.

A customer · 18 June 2019

★★★★★ 5/5

Google

Mohammed was amazing and available to answer all my questions

Karina · 16 April 2024

★★★★★ 5/5

Trustpilot

Very efficient staff that deliver

Very efficient staff that deliver. Hamzah has been of great assitance, always responding in a timely manner and rectifying any issues brought forward to him. I would definetly recommend!!!

Spencer · 26 November 2022

★★★★★ 2/5

Trustpilot

Uncompromising, bullying behaviour

I'm not usually one to complain, and even as I write this I'm still inclined not to give a 1 star review because I would hate to undermine the positive aspects of the service we have received at Felicity J Lord. However the way we've been treated has been nothing short of discompassionate and unfair.We were moved in an apartment which had not been cleaned - it was absolutely filthy - if it was possible to post photos to this review I would. The previous tenants things were still in the apartment and because we collected the keys on a Saturday nobody at the branch answered the phone despite their opening times suggesting someone should still be in the office. We even stopped by, but they were shut.A cleaner was eventually sent out part-way through day three, but by this time we had been expected to live in an apartment that was honestly not fit for human habitation for more than 48 hours.Despite Felicity J Lord admitting fault, we have been sent increasingly threatening arrears letters for the three days of rent which we have refused to pay due to a breach of contract.I have written this review in part as a warning of the practises of the letting agent which have the ability to impact not only tenants, but also landlords, and in part as an open letter to the management of the company to draw attention to the poor customer service and lack of attention paid during this whole process.I mentioned at the start of this email that there were good aspects and I do still want to highlight these. Until this fiasco, communication had been pretty good, with nothing to fault of the service. The online referencing tool was easy to use and emails were responded to efficiently.I was also impressed with how things were initially handled after the weekend, upon their discovering that we had been handed over a disgusting apartment, which was why the follow-up correspondence was so disappointing.

Pete · 27 July 2022

★★★★★ 1/5

Trustpilot

Appalling incompetence @ Stoke newington

Appalling incompetence by Shannon Steadman and Travis Knight at the Stoke newington office. Their client was the bottom rung in a house sale chain involving our property. An offer was in place for 6 months on the property they were selling. The week exchange was meant to happen… it turned out the buyer FJ Lord had told everyone in the chain was in rental and so chain free… actually had a property to sell. Sure, why check how your buyer is finding the deposit? Either they failed basic due diligence, or they knew all along and lied to everyone. Of course when all the other agents and properties in the chain went ballistic at them, it couldn’t possibly have been their fault. Will they compensate anyone for the lost hours and expenditure if the chain now falls apart…Edit - have emailed them as they suggested. No answer.

Hadrian · 25 July 2022

★★★★★ 5/5

Google

I have been renting with FJLord since 2023 and have never had any issues. Chris Burke recently helped me renew my lease for another two years. He was very helpful and efficient, great service.

Jak · 16 April 2025