Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleRia is very professional and really considerate. She stayed later on a Friday to show my girlfriend and I a property despite it being late on a Friday. She always updates us on the market, we both feel looked after with her.
Adam · 21 April 2026
Agent replied · 22 April 2026
Thank you for such a thoughtful review. It’s great to hear that Ria’s professionalism and genuine care made a difference to your experience. Staying late on a Friday is never a problem when it comes to helping people find the right home, and I’m really pleased you both felt well looked after throughout. Wishing you all the best with your search, and we’re always here if you need anything further.
★★★★★ 5/5
GoogleRia has been incredible at Felicity J Lord Blackheath, she's been so communicative throughout and has a wealth of knowledge. Thank you for all your help so far as we look to hopefully purchase a property in the future!
Emily · 14 May 2026
Agent replied · 14 October 2026
Hi Emily,
Thanks so much for taking the time to leave this, it's really appreciated. Ria puts a lot of care into keeping things clear and making sure people feel informed at every step, so it’s great to hear that came through.
Wishing you all the best with your search, and hopefully we can help you find the right place when the time comes!
★★★★★ 5/5
GoogleRia is awesome, she is so friendly and made me feel at ease from the very first viewing. Thank you so much for your help!!!!
Federica · 17 August 2026
Agent replied · 22 August 2026
Thank you so much, Federica, for such a lovely review. It’s fantastic to hear that Ria made you feel at ease from the very first viewing. That’s exactly the kind of experience we want our customers to have.
I know Ria will really appreciate your kind words and will be very pleased to hear how much you enjoyed dealing with her. Thank you again for taking the time to leave us a review, and it was a pleasure helping you!
★★★★★ 5/5
GoogleWe had been searching for the right home for almost a year and viewed nearly 100 houses and flats. We finally found the perfect one through J.Lord. Edgard was the first to show us the property, he was incredibly kind, patient, and thorough in walking us through everything. The way a house is presented makes a big difference, and Edgard did a great job.
After that, Precious and Christine were fantastic in managing the process quickly and smoothly, helping us avoid getting close to the stamp duty threshold. They were always kind, responsive, and supportive. Thank you all for your help!
Pedram · 5 April 2025
Agent replied · 2 September 2025
Dear Pedram and Neda
Thank you so much for your wonderful review! We truly appreciate you taking the time to share your experience. It was a pleasure assisting you in finding the perfect home after such a dedicated search. Edgard, Precious, and Christine will be delighted to hear your kind words about their support and professionalism.
We’re thrilled that we could help make the process smooth and efficient, and we’re so pleased that you’re happy with the outcome. Wishing you all the best in your new home.
Best regards,
The J.Lord Team
★★★★★ 5/5
GoogleI had the pleasure to meet Ria who was amazing! She is a lovely, friendly professional who really tried to help
Me find my dream house ! I recomand her 100% ! Thank you Ria for your support 🙏🏻 …
Dana · 22 April 2026
Agent replied · 14 October 2026
Thank you for such a kind review. It was a pleasure meeting you, and I’m really pleased Ria was able to support you during your search. She takes great pride in helping people find the right home, so your words will mean a lot to her. Wishing you all the best in finding your dream home, and we’re always here if you need anything further.
★★★★★ 5/5
GoogleAfter what feels like a life time I’m finally in my first home of my own. Christine has been absolutely fantastic helping me navigate a stressful end of the journey, whilst getting the completion over the line. Christine was always only ever a phone call away and helped so much in navigating the various bumps along the road, and most of the time would be keeping me informed of what was happening before my solicitor. I genuinely can’t thank you enough Christine, you have relieved so much stress and helped not only me but my partner and family navigate our first purchase.
Alex · 20 March 2025
Agent replied · 23 January 2025
Hi Alex
Thank you so much for your kind words and glowing review! It has been an absolute pleasure assisting you throughout this exciting journey to your first home. I'm so glad I could help ease some of the stress for you all you.
Buying your first home is such a significant milestone, and knowing that I could help making the experience smoother for you, your partner, and your family you know, truly means a lot to me. Wishing you all the best as you settle into your new home and create wonderful happy memories there!
Warm regards,
Christine
★★★★★ 5/5
GoogleHad a lovely gentleman by the name of Matthew, whom came to my home yesterday to give an estimate. He was was very informative, so knowledgeable, not just about my home but of the area, sales, the market & everything I needed to know really as a 1st time seller. I’m sure he has so much more information to give, as I felt he was honest, which was very reassuring. Looking forward to doing business with him & his team in the near future.
Laura · 14 June 2026
Agent replied · 14 October 2026
Hi Laura
Thank you so much for your kind words, Laura. We’re delighted to hear that Matthew made such a positive impression during your valuation appointment.
Providing honest advice, local expertise, and reassurance throughout the process is something we pride ourselves on, especially for first-time sellers, so it’s wonderful to know you felt informed and supported every step of the way.
We’ll be sure to pass your lovely feedback on to Matthew and the team. We look forward to working with you and helping make your selling journey as smooth and successful as possible. Thanks again
★★★★★ 5/5
GoogleExcellent 👌 customer service received from Precious. Elegant and professional service. Thank you Precious for yoti time. …
Uche · 16 September 2026
Agent replied · 14 October 2026
Thank you so much, Uche, for taking the time to leave such a lovely five star review. I’m really pleased to hear that Precious looked after you so well and that you found her professional and helpful. I’ll make sure she sees your kind words. They’ll mean a lot to her.
★★★★★ 5/5
GoogleRia was excellent dealing with my flat sale. She even nipped round to put the heating on during a cold spell! Very helpful in all aspects. I would also recommend Simon and Precious. I would use FJ Lord again.
Steve · 16 April 2026
Agent replied · 22 April 2026
Thank you for taking the time to leave such a thoughtful review.
It’s great to hear Ria was able to support you throughout your sale, and that her extra effort made a difference when it really mattered. I’ll be sure to pass your kind comments on to her, as well as to Simon and Precious.
★★★★★ 1/5
GoogleI have my property under management by FJL. Despite paying for the premium service the standard of service I receive is extremely poor. Their PM @ Blackheath inbox is ignored and when have raised issues with them over the phone they do not come back to me unless chased several times. I would advise anybody against letting their property through this FJL branch.
Will · 14 September 2026
Agent replied · 14 October 2026
Hi Will, thank you for taking the time to leave your review. I’m sorry to hear that you’ve had a frustrating experience and that you feel you haven’t received the level of service you expected. I can appreciate how disappointing that must be, particularly when you are paying for a premium management service.
I did just want to make you aware that this review has been posted on the Google profile for our Blackheath Standard branch, whereas the property management service you are referring to is handled by our Blackheath Village lettings team.
We will certainly make the team at Blackheath Village aware of your comments so they can look into the issues you’ve raised and hopefully address them with you.
If you are able to, I’d also be grateful if you could move the review to the Blackheath Village Google profile, as unfortunately the current review is attributed to the wrong branch and team.
I hope the team are able to resolve things for you and get the service back to the standard you should expect.
★★★★★ 5/5
GooglePrecious was great at showing me around the properties and very accommodating
Will · 23 September 2026
Agent replied · 14 October 2026
Thank you Will for your lovely five-star review. It’s great to hear that Precious was so accommodating and made the viewings easy and enjoyable for you. We really appreciate you taking the time to share your experience.
★★★★★ 5/5
GoogleJust been to this agency a few days ago because we want to buy a flat and I have already visited 5 properties thanks to Ria. I have been impressed by her proactivity and professionalism. And she is also very friendly. I wish all the estate agents were like her.
Annie · 20 November 2025
Agent replied · 20 March 2026
Thank you so much for taking the time to share this lovely feedback. We're delighted to hear that Ria has made such a positive impression and supported you so proactively in your search. Her professionalism and friendly approach are exactly what we aim to deliver for every client.
★★★★★ 5/5
GoogleDuring the time our family has been searching for a property to purchase, Ria Yardley has been almost the only agent who has genuinely wanted to help and has truly supported us throughout the process. She not only actively assists us in …
Надія · 22 January 2026
Agent replied · 16 January 2026
Thank you so much for taking the time to share this. Ria will be absolutely delighted to read your comments. She genuinely cares about supporting people through what can be a challenging process, so it means a great deal to know her … More
★★★★★ 5/5
GoogleIt was a pleasure dealing with Ria Yardley at Felicity J Lord Blackheath. She was approachable, professional and refreshingly straightforward. What I appreciated most was her genuine, no-pressure approach, giving me the space to make my own decisions while being helpful and attentive throughout. A lovely experience, and someone I’d happily recommend. Many thanks!
Miroslava · 13 October 2026
Agent replied · 14 October 2026
Thank you, Miroslava, for such a lovely review. Ria will really appreciate your kind words, particularly knowing that you valued her straightforward, no-pressure approach. We believe buying or selling a home should feel as comfortable and supported as possible, and it’s wonderful to hear that this was your experience with Ria. Thank you again for your recommendation from all of us at Felicity J Lord Blackheath Standard.
★★★★★ 5/5
GooglePrecious was great showing me around on my viewings. Thanks!
Jhonny · 14 September 2026
Agent replied · 14 October 2026
Thank you so much, Jhonny! . Its so nice to hear that Precious could help with your viewings and that you enjoyed the experience and she will truly appreciate your kind words.
★★★★★ 5/5
GooglePrecious was helpful, kindly
Hüseyin · 10 October 2026
Agent replied · 14 October 2026
Thank you, Hüseyin, for your lovely five-star review. We really appreciate your feedback and are pleased to hear that Precious was so helpful. We’ll be sure to pass your kind words on to her!
★★★★★ 5/5
GoogleThank you to Precious and Felicity J Lord for helping us in our property search. We were communicated with well and Precious helped us along the way with lots of helpful hints and tips. Thank you!
Paul · 20 February 2026
Agent replied · 20 March 2026
Dear Paul,
Thank you very much for taking the time to share your kind feedback and review
We’re delighted to hear that you had such a positive experience with Precious and Felicity J Lord during your property search. Providing clear communication and helpful guidance is something we pride ourselves on, so it’s wonderful to know that Precious was able to support you with useful hints and tips along the way.
We’ll be sure to pass on your comments to Precious and the wider team, they’ll be thrilled to hear them. Wishing you all the very best in your new home.
★★★★★ 5/5
GoogleRia was very helpful in finding me a good property and was very knowledgeable about the details of each property we visited. Which made it easy to make a decision.
Zachariah · 8 April 2026
Agent replied · 22 April 2026
Thank you for your kind words, it’s really appreciated. Ria takes a lot of pride in knowing her properties inside out, so it’s great to hear that made things easier for you. Wishing you all the best in your new home.
★★★★★ 5/5
GoogleRiya and the team worked at fantastic pace and professionalism to find a buyer within one week.
Daniel · 14 July 2026
Agent replied · 14 October 2026
Thank you, Daniel, for your kind words! It was a pleasure working with you. We're delighted that we could find a buyer so quickly, and we're grateful for your trust throughout the process.
★★★★★ 5/5
GooglePrecious was incredible, great viewing experience
Seren · 23 September 2026
Agent replied · 14 October 2026
Thank you Seren for your lovely five-star review. It’s great to hear that you had such a positive viewing experience with Precious. We really appreciate you taking the time to leave us such kind feedback, and I’ll be sure to pass your comments on to her.
★★★★★ 5/5
GoogleWe bought a house in Charlton with the Blackheath Standard team. The team were excellent from the start and throughout. Christine was friendly and eased my concerns and answered my questions - as a first time house buyer, we needed it! Ria led on the sale. She’s friendly, responsive, organised and no question was too much for her. So helpful and excellent customer service. Highly recommend!
Tom · 5 April 2025
Agent replied · 2 September 2025
Thank you so much for your fantastic review! We're thrilled to hear that Christine and Ria made your first home-buying experience smooth and stress-free. Buying a home is a big milestone, and we're glad we could support you every step of the way. Wishing you all the best in your new home, and if you ever need anything in the future, we’re here to help!
★★★★★ 5/5
GoogleRia helped me sell my property and found me a buyer almost immediately and managed to secure me a good price. She was always there for guidance and support when I needed it. The whole team are very lovely to deal with i would highly recommend selling through felicity j lord if you want a stress free sale!
Imelda · 17 August 2026
Agent replied · 22 August 2026
Imelda, thank you so much for such a lovely review. It was a real pleasure helping you sell your property, and I’m so pleased Ria was able to find you a buyer so quickly and secure a good price for you.
It’s fantastic to hear that you felt supported and guided throughout the process, and I know Ria and the whole team will really appreciate your kind words.
And we definitely can’t forget to mention the most delicious cake you brought into the office! It was very much appreciated by the whole team and certainly didn’t last long! 😂🍰
Thank you again, Imelda, for choosing us and for recommending the team. Wishing you all the very best for the future!
★★★★★ 5/5
GoogleWorking with Precious was an absolute pleasure! making the real estate process smooth and stress-free.
Excellent communication throughout the whole process
Heba · 14 May 2026
Agent replied · 14 October 2026
Thank you for taking the time to leave such a kind review. It’s great to hear that Precious made the process feel smooth and stress-free from start to finish, with clear and consistent communication throughout. Your feedback really means a lot and will be passed on to her.
★★★★★ 5/5
GoogleI’ve been dealing with Ria at the Blackheath branch, she’s been not only knowledgable and responsive but she’s also very friendly and no question is ever too much. As first time buyers she’s answered all our questions and made this process for us an enjoyable experience. Would recommend to all of our friends and family starting this journey.
Thank you Ria
Nicholas · 20 April 2025
Agent replied · 20 March 2026
Thank you for sharing your experience! It’s wonderful to hear that Ria has been such a helpful and reassuring guide throughout your home-buying journey. Buying your first home is a big step, and we’re so pleased she made the process enjoyable for you.
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