Trusted Agent profile · London, Greater London
★★★★★
753 reviews across 2 platforms
23 Tranquil Vale, London, Greater London, SE3 0BU
Part of Felicity J Lord, see every office.
Felicity J Lord's office in London, Greater London, at 23 Tranquil Vale, is rated 4.7 out of 5 across 753 reviews on two platforms, including 752 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Felicity J Lord, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleMy experience was very good.
Hi Riccardo, We appreciate your feedback and are glad you are happy with the service, Please do let us know if there is anything else you need and we look forward to working with you in the future, Regards Mark Reynolds and the whole team at Felicity J Lord Blackheath Village.
5/5
GoogleReally nice and friendly people always there for help, definitely will recommend them to my families and friends!
Dear Anki Li, Thank you for leaving such great and detailed feedback about your experience with Felicity J Lord Blackheath Village.
5/5
GoogleFelicity J Lord were efficient and personable to deal with.
Dear Emily, We appreciate your feedback and are glad you are happy with the service, let us know if there is anything else you need. Regards. Felicity J Lord Blackheath Village.
4/5
GoogleThe team were great and chased any issues that came up to make the process as smooth as possible.
Hi H Statton, thank you so much for your positive comments about Felicity J Lord Blackheath Village! We will look forward to handing over the keys shortly. Good luck and we hope to work with you in the future.
5/5
GoogleReally lovely people here we love our new home couldn't be happier very helpful and kind thanks again xx
Thank you for taking the time to provide such positive feedback regarding Felicity J. Lord Lettings, it will mean a great deal to the team. Needless to say, should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help.
4/5
GoogleVery quick to answer queries and very supportive. A good team.
Dear June, Thank you for your lovely comments. We look forward to continuing our long standing working relationship. Kind Regards Lisa & Blackheath Village Lettings Team
5/5
GoogleExcellent services, start from viewing till exchange of contract, very friendly, communication was great .
Hi Amar Bhandari, we are very happy to have provided you with such a positive experience!
3/5
GoogleIt is a very expensive agent. They charged you a fortune (about £300) for credit check, something that costs £50 (max) and they also try to convince you that this is the right cost. However, they provide you a good service as you pay a lot as admin fee.
5/5
GoogleRebecca dealt with our issues straight away- great contact and fast turnaround. Very happy with the service!
Thank you for taking the time to provide such positive feedback regarding Felicity J. Lord Lettings, it will mean a great deal to the team. Needless to say, should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help.
5/5
GoogleGreat, friendly and proffesional service.
Dear Sacha, We appreciate your feedback and are glad you are happy with the service, let us know if there is anything else you need. Regards Felicity J Lord Blackheath Village.
4/5
GoogleGreat service from Vicki.
Dear Russell, We appreciate your feedback and are glad you are happy with the service, Please do let us know if there is anything else you need and we hope to look forward to working with you in the future, Regards Vicki Tait. Felicity J Lord Blackheath Village.
5/5
GoogleReally helpful in the sale of my property, great marketing, would highly recommend.
Hi Steve Kearns, thank you for taking the time to leave a review for us at Felicity J Lord Blackheath Village. We wish you the best of luck in your new home.
4/5
GoogleQuick to respond and helpful with our requests during our purchase
Geraldine Leech, thanks for your praise and kind comments about our team. We send you all the happiness in your new home.
5/5
GoogleGreat service, quick to respond and deal with any issues, would recommend.
Thank you for taking the time to provide such positive feedback regarding Felicity J. Lord Lettings, it will mean a great deal to the team. Needless to say, should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help.
5/5
GoogleVery helpful agents, I was well taken care of during the process.
Dear Avinash, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property.
5/5
GoogleI have used the Blackbeath FJ Lord Estate branch to find tenants and manage my properties for over 3 years now and they are very efficient and professional. I'm very pleased with the service and will highly recommend FJ Lord to other landlords.
5/5
GoogleI have received a fantastic service from the ladies at Felicity J Lord. They have been extremely attentive to my needs when searching for properties, keeping me updated with new properties all the time and really exceeding there duties as estate agents. Thankyou!
4/5
GoogleA good estate agents for buying or letting
Nigel Lang, thank you for taking the time to leave us feedback all is very much appreciated.
5/5
GoogleTanya at the Blackheath branch has been amazing helping us move in to our new flat. She's always been on hand to help with any problems, and the process has been very smooth from beginning to end. Thank you!
5/5
GoogleVery friendly and accommodating staff - took my requirements and sent through multiple properties for review. Ended up finding a place through a different agency but that is no reflection on the quality of the service offered by FJL.
5/5
GoogleI had the pleasure of dealing with Justyna, Tanya and Ellie in the lettings team of the Blackheath branch, and all three of them were incredibly helpful, professional and friendly. I would highly recommend these guys and FJ Lord.
5/5
GoogleI had great pleasure in speaking with Justyna from lettings who was very knowledgeable in her field of work.she was polite and very helpful.I would deal with her in the near future.
5/5
GoogleAs a landlord, I found Lisa and Tanya to be very competent. No time-wasting and very knowledgeable. A painless process from start to finish. Would recommend FJL Blackheath without hesitation.
1/5
GoogleRating only, no written review.
Thank you for taking the time to share your feedback with us. We are sorry to hear that your experience with us did not meet your expectations. We would appreciate the opportunity to discuss your experience in more detail and understand how we can improve our services. Please feel free to contact us directly at your earliest convenience.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Felicity J Lord, London won Platinum.
