Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleVery professional and efficient but also friendly and approachable. Really happy with Emily and Dan in the Property Management. Their patience knows no bounds. And Sana is super efficient and very reassuring. I feel safe in their hands.PositiveResponsiveness, Quality, Professionalism
Phil · 25 August 2021
Agent replied
Thank you Phil for taking the time to leave such positive feedback following the service received from Emily, Dan and Sana at our residential lettings branch in Canada Water and Property Management. Needless to say, should you know of anyone looking to let or rent a property , please do pass on our details as we would love to help
★★★★★ 5/5
GoogleGreat experience! Rafael helped us find the perfect flat, explained the whole process while being professional, informative and helpful in general! Unlike many other agents who are quite pushy, Rafael was respectful and considerate. It was a pleasure and would pick FJL agency again!
Josipa · 25 March 2020
Agent replied
Josipa, thank you for your kind words , it will mean a great deal to Rafal. Needless to say, if we can be of any further assistance to you, or if you know of anyone looking to let or rent a property, please do pass on our details, as we would love t o help.
★★★★★ 5/5
GoogleHad a great experience during my flat hunt with FJL in the Surrey Quays branch. All the staff are super friendly and warm in this branch. However Akram was incredible! He went over and beyond to help me look for flats within my description. His bubbly and energetic personality made viewing flats and talking about my flat hunt so enjoyable with him. I felt like I had known him for ages. Thanks so much Akram! I would definitely recommend this branch if you're looking for a flat round Surrey Quays.
Dsokan · 30 July 2017
★★★★★ 5/5
GoogleHad a great experience during my flat hunt with FJL in the Surrey Quays branch. All the staff are super friendly and warm in this branch. However Akram was incredible! He went over and beyond to help me look for flats within my description. His bubbly and energetic personality made viewing flats and talking about my flat hunt so enjoyable with him. I felt like I had known him for ages. Thanks so much Akram! I would definitely recommend this branch if you're looking for a flat round Surrey Quays.
A · 11 July 2017
★★★★★ 5/5
GoogleI was recommended Felicity J Lord in Surrey Quays by a colleaque and they did no disappoint ! Communicated well, was honest & proactive from start. Would recommend to anyone that is looking to rent in Surrey Quays/ Canada Water. Thanks Rafal !
Luigi · 8 January 2020
Agent replied
Thank you for taking the time to leave such positive feedback Luigi. It will mean a great deal to Rafal and the team at Canada Water. Needless to say, if you know of anyone looking to let or rent a property, please do pass on our details as we would love to help.
★★★★★ 5/5
GoogleOur experience with Rafal has been great. From the very first moment and throughout, he has been extremely communicative, supportive and attentive, with regular updates to minimize our "moving in stress" and ensuring it all moved swiftly and smoothly. Highly recommended! Thanks Raf!
Núria · 18 December 2019
Agent replied
Many thanks for the positive feedback Nuria, it will mean a great deal to Raf and the entire Canada Water Lettings team. Needless to say, if you know of anyone looking to let or rent a property currently, we would love to help!
★★★★★ 5/5
GoogleRecently we were looking for property to rent and contacted one of the agents from Felicity J Lord. Her name is Agne and she is very professional. Even before we saw the property she nicely explained everything about it on the phone. All information we needed was provided. Comunication with Agne was simple and easy either on a phone or email. We would highly recommend this agency and especially Agne for anyone who is looking for a property
Matas · 15 November 2017
★★★★★ 5/5
GoogleWould like to recommend Sana extremely highly whose service and attentiveness is second to none. Cheerful, creative, entrepreneurial and patient which is all one can expect from a Letting Agent. Great effort and real tribute to Felicity J Lord. Many thanks Nigel Grinyer
Claire · 29 July 2019
Agent replied
Many thanks for taking the time to provide such detailed and positive feedback Claire, it will mean a great deal to Sana and the entire Canada Water Lettings team. Needless to say, if you know of anyone looking to let or rent a property currently, we would love to help!
★★★★★ 5/5
GoogleThey were very attentive and made sure that the process moved along very quick. Sonny was very helpful throughout the whole process. I would rate them very highly for being very friendly and made sure the process is completed in a professional and timely manner.
Shazan · 20 January 2018
Agent replied
Dear Shazan, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. Kind regards, Sonny Felicity J Lord
★★★★★ 5/5
GoogleVery professional and punctual agency which accompanies its client from the beginning to the end. Thanks to Rafal for his help, for his advice and for the follow-up, he quickly understands our needs and found the perfect flat. I recommend this agency.
Vimal · 2 October 2019
Agent replied
Dear Vimal, Thank you for leaving such great feedback about your experience with our Canada Water office. We strive for 100% satisfaction, and it is great to see you had such a positive experience. If you or any of your friends/family have a property they need help with, please get in touch, we would be pleased to assist. Thank you again for your star rating
★★★★★ 5/5
GoogleI was looking for an apartment and even if I couldn't find anything suitable for my move in date, Alfonso has been really professional and gave me all information and suggestions
Davide · 31 March 2022
Agent replied · 29 July 2023
Thank you Davide for taking the time to leave such positive feedback following the service received from Alfonso at our residential lettings branch in Canada Water. Needless to say, should you know of anyone looking to let or rent a property , please do pass on our details as we would love to help
★★★★★ 5/5
GoogleVery helpful service when viewing properties and going through the process of renting a flat. Our contract Rafal was very upfront and opened about the process which was great. Rafal was always available for our questions - thank you!
Amanda · 19 November 2019
Agent replied
Dear Amanda Thank you for leaving such great feedback about your experience with Rafal. We strive for 100% satisfaction, and it is great to see you had such a positive experience. If you or any of your friends/family have a property they need help with, please get in touch, we would be pleased to assist. Thank you again for your star rating
★★★★★ 5/5
GoogleThanks Rafa for finding me a lovely house you were very professional and efficient and helped me with the paper work. I would ask you to help me find a house again. Thank you again for your great work!
Nora · 23 September 2019
Agent replied
Many thanks for providing your review. It will mean a lot to Rafa. Needless to say, if you know of anyone looking to let or rent a property, please do pass on our details. We would love to help.
★★★★★ 5/5
GoogleSonny was fantastic from start to finish. He went over and beyond the call of duty to ensure we had a smooth exchange/completion. The purchase would have fallen through without his dogged determination. I can thoroughly recommend Sonny and his team.
Chris · 20 January 2018
Agent replied
Dear Chris Ashe, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. Carina Solomon
★★★★★ 5/5
GoogleWe have been helped by Sonny Rogers, a young guy who's been very friendly and professional, helping us under every aspect for buying the right house. Very clear in explanations, we have been really impressed by his work. Thank you Sonny!
Alessandra · 20 January 2018
Agent replied
Dear Alessandra, Thank you for leaving such great and detailed feedback about your experience with Sonny, we always love to hear from our customers. We wish you all the best and hope to speak to you again in the future. Felicity J Lord. Surrey Quays
★★★★★ 5/5
GoogleRafal was very helpful and is always there to answer any questions I have! He also helped my friend and I find the perfect little home! The team are amazing and always so friendly. What a pleasure!
Gracie · 25 March 2020
Agent replied
Gracie, thank you for your kind words , it will mean a great deal to Rafal. Needless to say, if we can be of any further assistance to you, or if you know of anyone looking to let or rent a property, please do pass on our details, as we would love t o help.
★★★★★ 5/5
GoogleAmazing customer service. Rafael was extremely helpful! He found for me everything what i was looking for. If in a future ill need to come back ill be very pleased to make a deal with Rafael again🥰 …
Justyna · 30 July 2019
Agent replied
Thank you for providing us with a 5 star rating and such positive feedback Justyna, it will mean a lot to Rafael. Needless to say, should you know of anyone looking to let or rent a property, please do pass on our details as we would love to help. Enjoy your new home.
★★★★★ 5/5
GoogleThank you Rafal for all your help and support and going extra mile to accommodate us in such a professional and friendly manner. I Highly recommend Felicity J Lord to all those searching for their dream home.
Julia · 24 August 2019
Agent replied
Many thanks for taking the time to provide such positive feedback Julia. It will mean a great deal to Chris and his team at Canada Water. Needless to say, if you know of anyone looking to rent or let a property currently, please do let us know as we would love to help. Enjoy your new home!
★★★★★ 4/5
GoogleI called in to enquire about one of the properties Felicity J Lord were marketing. As a first time buyer, Craig was very helpful providing me with guidance on the process of purchasing a property, particularly the mortgage application process.
Aleksandra · 20 January 2017
Agent replied
Dear Aleksandra Toborek, Thank you for leaving such great and detailed feedback about your experience with Craig at Felicity J Lord. You really made our day today. Best wishes, Carina Solomon Branch Manager Felicity J Lord Surrey Quays
★★★★★ 5/5
GoogleWent to one of Felicity office’s in Canada Water looking for a place, and had a very good experience.
Alfonso assisted me and he answered every question i had even tho he was busy, He was professional and very helpful.
Did a couple of viewings with him and He still sends me options and keeps me updated everyday which is very helpful considering there aren’t many options out there.
Thank you again Alfonso!
Samantha · 13 April 2022
Agent replied · 29 July 2023
Thank you Samantha for taking the time to leave such positive feedback following the service received from Alfonso at our residential lettings branch in Canada Water. Needless to say, should you know of anyone looking to let or rent a property , please do pass on our details as we would love to help
★★★★★ 4/5
GoogleDuring the course of a flat search, I was contacted by Akram Hashem, who provided assistance towards this search. Akram understood my requirements well and eventually found a property that I liked. Unfortunately, I could not go forward with it considering the commute from work. However, I would like to thank Akram for his efforts and time and would definitely refer him to anyone looking for a place.
Dibbha · 29 July 2019
★★★★★ 5/5
GoogleThanks Raphael for finding us dream home ! I would recommend felicity j lord to anyone that is looking to rent flat in canda water.PositiveResponsiveness, Quality, Professionalism, Value
Giorgia · 25 August 2021
Agent replied
Thank you Giorgia for taking the time to leave such positive feedback following the service received from Rafal at our residential lettings branch in Canada Water. Needless to say, should you know of anyone looking to let or rent a property , please do pass on our details as we would love to help
★★★★★ 5/5
GoogleThomas was a fantastic person to help us find and move into our new home. Really communicate throughout and made the process very easy for us!
Sorcha · 24 September 2021
Agent replied
Thank you Sorcha for taking the time to leave such positive feedback following the service received from us at our residential lettings branch in Canada Water. Needless to say, should you know of anyone looking to let or rent a property , please do pass on our details as we would love to help. Regards Felicity J lord Canada Water (Lettings)
★★★★★ 5/5
GoogleRafal was very professional, extremely helpful and provided excellent customer service.
He would go above and beyond in order to assist me.
Thank YouPositiveQuality, Professionalism, Value
Alice · 25 August 2021
Agent replied
Thank you Alice for taking the time to leave such positive feedback following the service received from Rafal at our residential lettings branch in Canada Water. Needless to say, should you know of anyone looking to let or rent a property , please do pass on our details as we would love to help
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