Trusted Agent profile · London
★★★★★
661 reviews across 3 platforms
The South Quay Building 77 Marsh Wall, London, E14 9SH
Ernest Brooks International's office in London, at The South Quay Building 77 Marsh Wall, is rated 4.8 out of 5 across 661 reviews on three platforms, including 442 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards.
442
Reviews on Google
This office
1
Reviews on Facebook
Business-wide
218
Reviews on Trustpilot
Business-wide
Tell us what you need and we'll put you in touch. Ernest Brooks International hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
The Trusted Agent 2026 results for Ernest Brooks International, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotThanks Zhiqi
Thanks Zhiqi. I have been receiving amazing service from you. Excellent service!!!I’m in the process of buying a flat, Zhiqi is helping me on the steps to buy. The way she communicates and gives me advices are excellent. I really like the quick response from her when I have questions. She is so professional.I definitely recommend her to my friends if they look for properties.
5/5
GoogleI'm so lucky to have met Ernest-Brooks International, with special thanks to Maciej Rutkowski and his team, who have made all the lettings and management perfect and seamlessly connected! Director Maciej Rutkowski is professional, highly efficient, warm-hearted, helpful, considerate and patient. He and his team always keep me informed step by step. They have made all the service nice and easy for one living overseas. Therefore I highly recommend Maciej Rutkowski and his lovely team!
5/5
GoogleErnest Brooks are a fabulous company to deal with. Always friendly whilst keeping a strong air of professionalism at all times. Habib has been exceptionally supportive and shown such kindness in helping me navigate through the process when any disputes arise. Would highly recommend.
1/5
GoogleErnest brooks owes me £55 and not refunded the money as yet. The deposit has been refunded to the tenant but no refund was made to the landlord. …
Thank you for your feedback. To clarify, deposits can only be refunded with the agreement of both the landlord and tenant, in line with legal regulations. Unfortunately, without the tenant’s agreement, we could not release the £55 at the … More
5/5
GoogleThank you Phoebe for the excellent service you provided, it was most helpful.
5/5
TrustpilotWould recommend Ernest Brooks
Our sale with Ernest Brooks was swift, professional and importantly, at the right price. Having been on the market for a few months not too long before (with a different estate agents) I was unsure how the process would go. But Zhiqi led the charge in the sale of our flat, with a buyer found within a few weeks and market/ asking price achieved. All at Ernest brooks were knowledgeable, honest, punctual and clear with their communications to us. Helpfully we then had a sales progressor, Maglin, who facilitated the resolution of outstanding queries and got the sale over the line. So glad we chose Ernest Brooks, wouldn’t hesitate to recommend!
1/5
TrustpilotAccepted offer, took in deposit, passed referencing, agreed move in day, the property didn't have an EPC!!!
After all the hassle of referencing, paying 1 week holding deposit, agreeing move in date, having signed a pre contract, I was told I couldn't move in since the property didn't have an EPC, didn't have a heating system, the leaving tenants lived 11 years at the Property, and they had to buy and install radiators themselves, that of course would take with them since the Landlord refused to pay for.I trusted the Agent, Radyah Sultana, who sent me a video of the Property and assured me everything was fine and of course I could trust Ernest-Brooks reputation.The leaving Tenants never paid for TV Licence since the property wasn't even registered, didn't pay for Council Tax for 6 years either due to the same issue.The Flat and Building would never pass a Council Revision, and this is something Ernest-Brooks International knows perfectly well. The building looks like it will fall apart, only stairs (no lift) that don't comply with the minimum Health and Safety of the Council, no Emergency Exit, no Fire Extinguishers, extremely dangerous.I was told to wait 1, 2 or who knows how many weeks to be able to move in. Initial agreed move in date was the 17th of July, and then I was told maybe the 24th of July would be possible.Of course I told them to return my deposit and I walked away from this horrible Agency and Flat.Please don't trust them, they have no empathy, moral values, or decency towards the Tenants.Only very fast to take money. Absolute scammers.Stay away, not reputable at all.Response to the Updated Ernest-Brooks Response:What are you trying to do? You keep updating your Answer and I keep receiving emails from Trustpilot as: “Ernest-Brooks International thinks you reviewed the wrong domain” and “Hi Mariana A., Thanks for taking the time to review ernest-brooks.com on Trustpilot. ernest-brooks.com has flagged your review because they aren’t sure you've had a genuine experience with them. Please help us verify your review by sending us documentation showing your buying or service experience with ernest-brooks.com”You are clearly trying to have Trustpilot removing my review.What happened, happened, and you are accountable and responsible for it. So no, I will keep my Review so other people don’t go through the Hell I went through with yourselves. I incurred in expenses as well (over £350) so you deserve the Review.
Hi Mariana, thank you for the review. Whilst we take reviews seriously and look to grow from them, there is some factually incorrect remarks, how the building looks was the same as when you placed an offer, a prior tenants TV bill is not to do with our company either. We are sorry the experience you had was not up to our usual 5* standard and immediately refunded your holding deposit. We have since received the correct EPC from the Landlord and further information from the landlords prior tenants (who were managed by another agency not us!), due to the prior tenant having no link to us, we are only privy to certain information. We are sorry this process was not up to standard on this occasion and I would like to apologise on behalf of our lettings team. There was nothing malicious intended and a mere lack of information from the landlord / prior agent passing the flat over to us. We hope you found a nice place to call home and should you wish to let us show you a better side please do reach out once again!
5/5
GoogleMy husband and I had the pleasure to have our visit arranged and guided by Anthony Dorr. After having visited a few houses we can very confidently say that Anthony was the most organised, detail-oriented, respectful and attentive real estate agent we have worked with - from the 1st call all the way to our multiple follow-ups. Thank you again Anthony! Isabel and Sam
5/5
GoogleHave really enjoyed working with Ernest Brooks, especially our consultant Zhiqi. She helped my brother and I find our dream first flat, listened to our requirements and shared some great options with us. She has been super patient during this stressful period and really helpful. Providing prompt responses and has really take care of us along the way. Thank you very much Zhiqi!
Thank you for the review, we hope to work with you again in the future - Team EB
5/5
GoogleWe found our perfect flat on the first viewing - which doesn't happen very often. Thanks to Michael who was very responsive and helped us with negotiating the terms with landlord, also very hands on with any problems we had. Half a month into our tenancy the customer service has been pretty good. Thank you to Joanna and Gaby for looking after us.
5/5
GoogleI recommend Ernest-Brooks to anyone wanting to go through the process feeling supported. Maj at Ernest-Brooks was the most professional, patient, and personable I have ever experienced. From a great valuation to an understanding of the fluctuating market, they guided me through a painful experience through constant dialogue and support. There is no other like them!PositiveProfessionalism
5/5
GoogleMy first point of contact with this company was with Paul Curtis, he has been on the end of the phone whenever I needed any help or advice. An invaluable source of support and knowledge. His team, John, Emma, Olivia and Patrick were always fabulous, professional and enthusiastic when showing my house. I would highly recommend them.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleJonathan Howe has been our agent for buying a new flat in London, he reached out after finding my details in the company's database, scheduled the viewing really quickly to some really nice flats, was super helpful with negotiating the price on the flat, providing some useful tips and within one week we had the flat of our dreams. Would definitely recommend!PositiveResponsiveness, Quality, Professionalism
5/5
TrustpilotZhiqi has been so efficient and…
Zhiqi has been so efficient and professional in the way she dealt with all my requirements and queries and she ensured I was happy with the properties shortlisted before I even went to see them. I really enjoyed working with Zhiqi and really looking forward to recommending her service to my friends and colleagues looking to buy properties.
5/5
TrustpilotExcellent staff
Craig Kelly was extremely helpful, patient and knowledgeable, with Craig's help my offer was accepted on a property that I love.
5/5
GoogleKnowning how strussful selling a house can be, everyone at EBI, especially Maglin, were absolute champions, ensuring that we were kept up to date even stepping in when we were in the dark on the process advancement. 110% recommended, you'll be in good hands.
5/5
GoogleFantastic service from my estate agent Mark Goldstein who is managing my London portfolio. Consistently above and beyond to ensure my properties are well taken care of. EBI as a whole has professionalism, attention to detail, and prompt communication which makes them a pleasure to work with. I have sold via EB for years and personally know Mr Rainbow and his highly recommend team, anyone looking for top notch property management services in London look no further!
5/5
GoogleOlivia is very professional, friendly and welcoming! Seen many estate agents over the last month and none compare to her. She has been very attentive to what I’ve been looking and has even recommended a place that I hadn’t previously considered which after seeing, became my favourite. Will defo be passing her contact details to my friends!PositiveResponsiveness, Quality, Professionalism
5/5
TrustpilotWould highly recommend
After a long journey trying to sell our property we enlisted Ernest Brooks as a second agent and they managed to secure us a great offer within three months. Anthony, Maglin and Caitlin were great to work with. Very quick response times and great support in the lead up to exchange. Would highly recommend.
5/5
TrustpilotGood bunch of people
Maglin has been very helpful in following up with the seller post price agreement and has ensured completion of our purchase. We’ve had a really good experience dealing with Ernest Brooks and based on that i would happily recommend them. They are a very good and friendly team. Thanks for all your help!
5/5
GoogleI’ve dealt with Gabriela, she has been very patient with all the queries I’ve had after buying my first property through EB but also handling my first tenants, I would’ve been so lost! Gaby made everything so easy for me and always pointed me in the right direction, thanks for everything so far.
5/5
GoogleAnthony Dorr was my SPOC from Ernest-Brooks International. Throughout the whole process, Anthony has been very helpful and kind. As this was my first purchase, I needed a lot of help and he always returned the calls and messages. All in all, it has been a wonderful experience working with him. Thank you.
5/5
GoogleAnthony was a very personable estate agent who showed us around the property. We made an offer on the property. He answered all our questions and progressed the sale on a timely basis. He seems like a good and honest guy which is not always a common quality in this industry. Would recommend.PositiveProfessionalism
5/5
TrustpilotI rented a flat through Ernest Brooks…
I rented a flat through Ernest Brooks in Limehouse. Referencing and contracts were handled promptly, check-in was organised and any minor issues after move-in were resolved quickly (had a snapped bin runner). Friendly team, clear communication and an easy process.
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Yes. In The Trusted Agent 2026 awards: Ernest Brooks International, London won Trusted Agent.
Tell us what you need and we'll put you in touch. Ernest Brooks International hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
