Trusted Agent profile · London
★★★★★
661 reviews across 3 platforms
The South Quay Building 77 Marsh Wall, London, E14 9SH
Ernest Brooks International's office in London, at The South Quay Building 77 Marsh Wall, is rated 4.8 out of 5 across 661 reviews on three platforms, including 442 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards.
442
Reviews on Google
This office
1
Reviews on Facebook
Business-wide
218
Reviews on Trustpilot
Business-wide
The Trusted Agent 2026 results for Ernest Brooks International, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleMs Emma Draper is not the first estate agent I worked with, but is the first agent that gives me the feeling of really wanting to get a deal closed. From the very moment she picked up the phone, I can feel her passion about this job. If you'd like to get a property sold quickly, go with her. If you want to complete your transaction before stamp duty holiday ends, she is your estate agent. Keep it up Emma !PositiveResponsiveness
5/5
GoogleSo after 2 amazing years in the flat, I have moved out. But I have to mention how great it was renting with EB! When we saw the flat, we were the first ones to make an offer - Yujin was very helpful with the viewing and all the information; Ramesh who accepted and worked out all the paperwork for the lease, got us properly settled in. He's been looking after us over those 2 years and has been more than outstanding. Any question, any issue...anything - he was there to help/support and make sure we were happy. Ramesh was always fair and honest which is rare in this field; extremely nice and friendly (with a manner than made you feel warmth coming your way, rather than deal with your enquiry and go away). I can't thank Ramesh enough for making our last 2 years so comfortable to rent.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleExcellent service & communication from Paul Curtis & Hallam Baker-Howard - I do not live in the area of E14 but needed to market a property in SE16. After making a couple of phone calls to agents in the area I was immediately filled with confidence & knew that Ernest-Brookes were the right agents for me. From the very beginning of an extremely difficult situation they reassured & guided me through, going above & beyond the service I have ever experienced with any other agent. We are now in the final stages of the sale & look forward to completion. SandyPositiveResponsiveness, Professionalism
5/5
GoogleI have been doing sales for more than 8 years and I can say EB is the best and most professional agency I have worked with. Kieran is very helpful for sending the sales information and explaining all details very carefully. He has helped my client find a BMV deal at 250 City Road. My client is very pleased with the deal she gets thus proceed very fast to reserve the unit. Samantha has been very dedicated in progressing the sales and working persistently to the exchange. Elliot has been overseeing the whole sales process and provide timely help before X was holiday so my client can exchange on time. EB is absolute a 5 star agency in terms to providing the best deal in the market and assisting the client at the best they can. I won't hesitate to refer my clients to them again for future purchase.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleSamantha is the best sales progressor that a seller and a buyer could ask for. Sam, Elliot, and Anthony were friendly, professional, and responsive. At times my transaction ran into difficulties and each time Sam and team were able to hear the views and needs of all parties and suggest a pathway forward. At the end the transaction was very time-sensitive and Sam was chasing third-parties many times, often having to hold for hours on the phone, only to get a response and to progress the transaction. It has been a great pleasure working with Sam and team and I would really recommend their service.
5/5
GoogleI’ve trusted EBI with several properties over the years, including my old family houseas well as a number of London flats. Elliot, Craig and Oliver have never failed to support me in all teams, always responsive and proactive. Being a long-term client definitely comes with benefits. Highly recommended ebi to all.
5/5
TrustpilotGreat communication
Great communication! and honest nice people.
Thank you Eugen for your fantastic feedback about Ahmad and the Ernest-Brooks International lettings team. We are delighted to hear Ahmad’s communication and professional approach made such a positive impression throughout your experience with EBI. At Ernest-Brooks International, our London lettings and estate agency team pride themselves on honest advice, responsive communication and professional service for tenants, landlords and overseas clients alike. Thank you again for recommending EBI.
5/5
TrustpilotGreat Agents, go above and beyond and lovely people
Olivia Shenton-Sharp has been our agent for the property we are purchasing. She has gone above and beyond at every opportunity, taking phone calls, progressing our offer and making the process 10x easier. She has such great customer service skills and we've been so impressed by her. I've had many interactions with estate agents and this is one of the best I've had. Thank you for all your help in our offer and acceptance and we would highly recommend using this agent
5/5
GoogleGood communication and quick in solving our issues. We where happy with them for the duration of our 3 years of tenancy. To bad the landlord decided to work with a different and unprofessional estate agent. Keep up the good work guys!
Thank you for your positive feedback! We’re pleased to hear that you were satisfied with our communication and service during your tenancy. We appreciate your support and wish you all the best in your future endeavors.
5/5
TrustpilotThe Best Estate Agents in London
The words..... 'Estate Agent' normally sends shivers down your spine. That was certainly my experience with the firm I used prior to Ernest Brooks International. I want to shout from the rooftop about this company! Here are a few words to describe my experience. Honest, Professional, Helpful, Kind and Empathetic. They made me feel like I was their only client. Particularly want to sing the praises of Samantha and Paul. They sold my flat within a week, and really helped progress the sale through to completion, having to mitigate it all through a pandemic. Honestly if you have a property to sell in London do not use anyone else!
5/5
TrustpilotVery professional and trustworthy
So professional! As a buyer I feel like Ernest Brooks has operated fairly and smoothly throughout the entire process. Emma Draper, my agent, was absolutely brilliant. She really set herself apart from the get-go when she sent me a recording of her walking round the flat! She also liaised with my parents in such a lovely way that really supported me. My experience with the rest of the team has also been brilliant. My sales progressor Samantha Strickley is very easy to get hold of and has liaised with the different parties for me on a regular basis to keep the seller updated. Thank you!
5/5
TrustpilotApartment Letting, Good Service
I worked with Oli and his team to let an apartment in London. The overall quality of service is good. His team is responsive and helpful.
5/5
TrustpilotErnest Brooks, Samantha, Thank you for your support.
I was a foreign buy-to-let owner. I was not even see my property. Luckily, Ernest Brooks provided all the professional, and responsive services and advice to help me manage and let my property.When I decided to sell my property. Samantha is a great sales process agent, that she helped me to coordinate the whole sale process between my building management company, buyer side, and my solicitor. In the covid-19 period, all business activities (mail service, solicitor normal service, etc.) cannot working normally. But Samantha still do her best to provide supports and advice for the process. Finally, the sold process is successfully completed.
5/5
TrustpilotSamantha is the best sales progressor…
Samantha is the best sales progressor that a seller and a buyer could ask for. Sam, Elliot, and Anthony were friendly, professional, and responsive. At times my transaction ran into difficulties and each time Sam and team were able to hear the views and needs of all parties and suggest a pathway forward. At the end the transaction was very time-sensitive and Sam was chasing third-parties many times, often having to hold for hours on the phone, only to get a response and to progress the transaction. It has been a great pleasure working with Sam and team and I would really recommend their service.
5/5
TrustpilotVery knowledgeable guys and very…
Very knowledgeable guys and very helpful, pleasure to deal with them. Thank you
Thank you Vadim for your fantastic feedback about the Ernest-Brooks International team. We are delighted to hear you found our team knowledgeable, professional and helpful throughout your experience with EBI. At Ernest-Brooks International, our London estate agency and lettings team pride themselves on expert market knowledge, responsive communication and high-level client service for landlords, buyers, tenants and investors alike. Thank you again for recommending EBI.
5/5
GoogleExceptional service from Elliot Rainbow onboarding our 3 new homes we bought from a developer in London. His lettings team found me the perfect rental tenants for our property and guided me through the process seamlessly. Being a non …
Thank you for your great review! We’re glad Elliot and the team made everything seamless and stress-free. We appreciate your recommendation and are here if you need anything else.
5/5
TrustpilotOlivia at Ernest Brooks
Olivia showed me a suitable property which matched my specific requirements. Although the property just wasnt right for me after viewing, Olivia was communicative from the get-go. Well-prepared, trustworthy, polite, informed, respectful of the vendors property and was able to provide solutions to aspects of the property I was concerned about which I hadn’t previously thought of. Her follow up communication was excellent and I really felt she was working for both buyer and seller to ensure all parties were happy. I look forward to arranging viewings together with Olivia and Ernest Brooks to find that perfect home.
5/5
TrustpilotA testimony to someone who believes in serviceI…
Coming from a service industry myself I realise what it takes to go the extra mile. Zhiqi He did a terrific job in helping with the property. She was efficient, friendly, professional and was willing to consider both sides. Thanks to her I was able to move forward quickly despite weekends and all! THANK YOU Zhiqi. We could do with more people like you in our world! All the best to you.
5/5
GoogleJason Ung (the Assistant Lettings Manager) was extremely helpful and co-operative during the process of finding a property to rent. He answered all of our questions and, before our viewing, had taken the time to research the property/surrounding area to ensure he was able to give a full overview of what to expect. Jason was also quite honest throughout the entire process and extremely professional - couldn't recommend Ernest-Brooks more!
5/5
GoogleAs a first-time landlord, I had various concerns about renting my property. However, Ernest-Brooks International made it feel very easy. As soon as I posted an enquire, Imran Adam contacted me and proactively led me through the whole process. Imran was very friendly, approachable, and delivered results that exceeded my expectations. Happy to rate them a five-star review! :)
5/5
GoogleI recently worked with Ernest Brooks through searching for a new property. I was provided with extremely professional and high quality service from Klaudia who made the entire process stress free. I've worked with several agents previously but the service I received here for any queries or support with any issues was by far the best. Many thanks to Klaudia again for making the process as easy as possible.
5/5
GoogleEB were a great company to deal with when finding a suitable property. I dealt with Michelle who always replied quickly to any questions and was very professional. The turnaround was very quick and she made the process very easy. Would highly recommend EB and especially Michelle!
5/5
GoogleSuper experience, Jason was very responsive, reassuring and took the time to explain everything to me and accompanied me throughout the process, this necessarily contributed to my desire to move forward with this operation. Thank you, I highly recommend it!PositiveResponsiveness, Quality, Professionalism
Dear Sacha Thank you very much indeed for your kind words and support. Stay well and safe!
5/5
GoogleBailey (letting agent) was really helpful and made our journey seamless. Great communication and follow up, really appreciated it. I hope the property manager will provide the same service. 2 months update: The property Manager Annette is amazing, she has shown dedication to ensure issues are resolved in a timely manner and with adequate follow up. Thank you.
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Yes. In The Trusted Agent 2026 awards: Ernest Brooks International, London won Trusted Agent.
