Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleBest lettings agency! EBI manage properties for me and have done for a few years now. I used a West London agency beforehand and on comparison, I would not go anywhere else! I worked with Elliot Rainbow who has a strong ethos on quick responses and customer service, always on the phone when we need him or the PM team, who I have dealt with Phoebe Maloney and Gary Cole for any issues. During the time with EB I have purchased a buy to let and sold a one bedroom in West London via the sales team, both the selling and buying process were fluent. Kudos to you Elliot and the team at EB when services used, trust me, you won't go else wear like me! Brilliant job, thank you guys! a credit to the agency world
Hayley · 17 October 2023
★★★★★ 5/5
TrustpilotGREAT AGENCY
Phoebe has been looking after my properties in West London for some time and cannot fault her work. Ernest-Brooks are very professional and efficient for any overseas landlord. Would recommend them to anyone looking to rent out their property.
Ling · 19 April 2024
Agent replied · 19 June 2024
Thank you so much for taking the time to leave us a positive review! Your feedback is valuable to us, and we're thrilled to hear of your experience. We look forward to working with you!
★★★★★ 5/5
TrustpilotBest lettings agency
Best lettings agency! EBI manage multiple properties for my husband and I and have done for some years now. I would simply would not go anywhere else! I worked with Elliot Rainbow during two corperate firms and he runs a tight ship, strong ethos on quick action and customer service, always on the phone when we need him or the PM team we deal Phoebe Maloney and Gary Cole for any issues. During the time with EB we have purchased one buy to let and sold a one bedroom in West London via the sales teams, both the selling and buying process were fluent I may add. Brilliant job and thank you!
Hayley · 4 October 2023
★★★★★ 4/5
TrustpilotWorking with Ahmad was truly enjoyable
Working with Ahmad was truly enjoyable! Unlike other agents who overwhelmed me, he excelled at his responsibilities, making me feel well cared for and confident.
Andre · 30 November 2025
★★★★★ 5/5
TrustpilotJazmine was an excellent real estate…
Jazmine was an excellent real estate agent. She showed me the apartment and patiently answered all my questions. Professional, knowledgeable, and very supportive highly recommend!
Sheila · 29 November 2025
★★★★★ 5/5
TrustpilotGreat experience of flat hunting
The whole experience from the initial contact over the phone to the end was comfortable. Ahmad was nice and easy to talk to as well as willing to help us understand the intricacies of the process.
Anna · 27 July 2025
★★★★★ 1/5
TrustpilotWouldn’t recommend
- no career progression and if there is, salary jump is the bare minimum. People that have progressed are personal friends of the directors. - in terms of mental wellbeing, the CEO’s do not value mental health, they are very mean and instead of helping they will just belittle you in front of the whole office, which can be very embarrassing. This definitely impacts performance as you will feel like you are always on edge. - work relationships amongst colleagues and directors are very unprofessional. - poor management - vibe is really boring, it’s not somewhere you would be excited to go to everyday, especially if you’re around 20/30 years old. - really long hours, most times you will probably have to stay back and no rewards. - blaming culture
Sarah · 4 July 2024
Agent replied · 26 October 2024
Hi Sarah / Nomadtravellz@gmail.comWe have requested further information from you, as has Trustpilot, but the email address provided is under a completely different name. Additionally, we have no record of any employee, past or present, with your name (either on Trustpilot or the different email name). Due to the lack of response, this review appears to be fraudulent and potentially from a competitor.Thank you.
★★★★★ 5/5
TrustpilotHumphrey made the process of bringing…
Humphrey made the process of bringing my property on for sale incredibly easy and stress-free. He provided a quick and accurate valuation, which was spot-on, and guided me through each step with professionalism and clarity. His expertise and efficiency made the entire experience smooth and painless. I couldn't be happier with the service, thank you, Humphrey!
Hector · 21 November 2024
★★★★★ 5/5
TrustpilotI had a fantastic experience working…
I had a fantastic experience working with an incredibly insightful and knowledgeable estate agent. Their expertise and guidance were invaluable in bringing my flat to market, ensuring everything was handled smoothly and efficiently. They were always on hand to answer questions and provided clear, practical advice throughout the process. Highly recommended - thank you Humphrey!
Ella · 21 November 2024
★★★★★ 5/5
TrustpilotCraig Kelly of Ernest Brooks International
Craig Kelly of Ernest Brooks International has seen us through both our UK transactions. At all times he has been pragmatic, accessible, fair to both buyer and seller and always batting to take the transaction to the finish line. Having worked with many of the big names in the UK sales market, I can say with confidence, if you want to get the job done go chat with Craig Kelly at Ernest Brooks International. He is your guy!
Viren · 18 September 2025
★★★★★ 1/5
Trustpilot### An Unprofessional and Distressing Experience
I have been a tenant with Ernest-Brooks International for the past three years, and my experience has been far from satisfactory. From the very beginning, the team at Ernest-Brooks has demonstrated a high level of unprofessionalism. For two years, I persistently requested that they repair the broken tiles in the bathroom. Each time, they shifted the blame onto the landlord, claiming that the landlord had not approved the repairs. I know for certain this was untrue. The situation worsened due to internal conflicts between the co-founders, which led to a data breach of our personal information. This breach resulted in people coming to our doorstep, demanding that we pay rent directly to them instead of to Ernest-Brooks. This was an alarming and distressing experience. Subsequently, we were abruptly asked to vacate the property by the Ernest-Brooks team. They claimed the landlady had decided to sell the property, which again, I believe to be false. The attitude of Ernest-Brooks towards tenants is appalling. They seem to operate under the assumption that they own their tenants, which is an unacceptable and outdated notion. No human being has the right to 'own' another, and this perspective is nothing short of modern-day slavery.Ernest-Brooks International is built on very poor principles and lacks the professionalism and integrity required to manage properties and relationships with tenants effectively. I would not recommend their services to anyone.
Mr · 15 June 2024
Agent replied · 26 October 2024
Hi Omar,Unfortunately, if your landlord instructs us to serve you notice and your contract permits it, we have no choice but to comply. This also applies to maintenance issues, such as a broken tile that doesn't affect the use of the property; if the landlord won't authorise the repair of a cracked tile, we cannot proceed with the work. We cannot comment on whether the landlord wishes to sell the property or not; we can only act on the instructions given by the legal owner, your landlord.I hope you had an enjoyable three years in the property. I am sorry your landlord decided to sell the property and evict you, but please understand that this decision is beyond our control.Best regards,
★★★★★ 5/5
TrustpilotAppreciation for Archana Yogendran !
I would like to express my heartfelt appreciation for the diligence and professionalism exhibited by ARCHANA YOGENDRAN .
Dr · 7 May 2026
Agent replied · 3 June 2026
Thank you Dr Praveen for your wonderful feedback about Archana Yogendran and the Ernest-Brooks International team. We are delighted to hear Archana’s professionalism, diligence and support made such a positive impression throughout your experience with EBI.
At Ernest-Brooks International, our London lettings and property management team pride themselves on delivering professional service, proactive communication and trusted support for landlords, tenants and overseas clients alike, with client care at the heart of everything we do.
Thank you again for placing your trust in EBI.
★★★★★ 5/5
GoogleMark is an excellent property manager! He's always responsive, professional, and quick to address any issues that arise.
Having a great experience with EBI . Highly recommended
James · 16 August 2024
Agent replied · 23 August 2024
Thank you for the great feedback! We’re delighted to hear you’ve had a positive experience with Mark and our team. We appreciate your recommendation and look forward to continuing to serve you!
★★★★★ 5/5
GoogleSince I’m based overseas, it’s crucial that the property’s managing agent demonstrates consistent reliability and a high level of accountability. Ernest & Brooks was able to show that they met the standards of reliability and responsibility I required.
I first connected with Elliot Rainbow who provided valuable support with furniture selection and installation. Oliver Gates then secured a tenant for me promptly and efficiently. Murat Kaya assisted with key collection and now serves as the designated property manager. Each of them has demonstrated professionalism and a high level of efficiency throughout the process.
Thanks very much and highly recommend!
Serene · 6 August 2025
★★★★★ 5/5
TrustpilotAhmad Wain
Ahmad Wain. Professional and easy to work. Made looking for a flat an easy and bothersome process.
Ryan · 6 May 2026
Agent replied · 3 June 2026
Thank you Ryan for your fantastic feedback about Ahmad and the Ernest-Brooks International lettings team. We are delighted to hear Ahmad helped make your London flat search smooth, professional and stress-free throughout the process.
At Ernest-Brooks International, our London lettings team pride themselves on responsive communication, professional service and helping tenants find the right London rental property with ease.
Thank you again for recommending EBI.
★★★★★ 5/5
GoogleI have rented a flat through this agency and really enjoyed staying there for 3 long years
Maciej has been fantastic, very professional and proactive on any aspects
I have been assisted and helped throughout the entire process, from the first viewing up to end of tenancy. I certainly strongly recommend this company to anyone (tenant or Landlord) who is looking to let or sell a property
Marco · 14 June 2020
Agent replied · 13 June 2024
Thank you for taking the time to leave a review Marco, we do hope to work with you again in the near future!
★★★★★ 5/5
TrustpilotGreat Experience
We have had an amazing experience with Ernest-Brooks International Team. From the first contact, especially considering we have communicated remotely as we were outside of the UK at the time, to the very last moment of moving-in. We would like to thank Michelle Bacon for being so patient with us and for her continuous support.
Jamik · 30 September 2024
★★★★★ 5/5
Trustpilot5 stars awarded to Zhiqi He - agent for Ernest Brooks
Our agent Zhiqi He was there for our viewing, was polite and helpful and was always at the end of the phone to answer any questions we had before putting in our offer on a property with Ernest Brooks. She was instrumental in concluding the negotiations and getting the relevant documents from the vendors in order for us to be able to get them to our solicitor in order to proceed.Thank you Zhiqi. We appreciated your calm manner and the fact that you worked beyond normal office hours, you were always reachable and that made a big difference.
JVB · 29 March 2023
★★★★★ 5/5
GoogleMichelle Bacon made my dreams come true! I could move to my new apartment in less than 2 weeks! I would highly recommend EB estate agency. Professional and easy to deal with!
Sara · 16 April 2024
Agent replied · 24 October 2024
Thank you so much for your wonderful feedback! We're thrilled to hear that Michelle was able to help you move into your new apartment so quickly. Our team works hard to provide professional and seamless service, and we're glad we could make your experience a positive one. We truly appreciate your recommendation!
★★★★★ 5/5
TrustpilotGreat working with Blake
Was great working with Blake, rapid responses and really helpful on my property search
Tyrique · 6 May 2026
Agent replied · 3 June 2026
Thank you Tyrique for your fantastic feedback about Blake and the Ernest-Brooks International lettings team. We are delighted to hear Blake was able to provide such rapid responses and helpful support throughout your London property search.
At Ernest-Brooks International, our London lettings team pride themselves on responsive communication, proactive service and helping renters secure the right London rental property smoothly and efficiently.
Thank you again for recommending EBI.
★★★★★ 5/5
TrustpilotFrom proven personal experience
What a shame that the misplaced voices of vitriol and jealousy from competitors screech so loudly over those who have had personal experiences with the faces of the company themselves. Namely, Oil Gates as he served as my loyal representative throughout personal dealings with EB. We needn’t an essay to exemplify the point; the truth speaks volumes in its succinct integrity. Honesty, punctuality and passion- that is the trifecta to be expected from Oli and the company as a whole. Humility and compassion serve as a bonus… to which I have experienced nothing but when relating to all aspects from invoicing, finances and the finer details.I implore others to consider the source when reading reviews; if in doubt I simply yet confidently say that one should speak with Oli direct. He exudes a level of expertise sufficient to quash any doubts.
Camille · 5 March 2024
Agent replied · 19 June 2024
Thank you so much for taking the time to leave us a positive review! Your feedback is incredibly valuable to us, and we're thrilled to hear that you had a great experience. We look forward to serving you again soon!
★★★★★ 5/5
TrustpilotHighly Recommend Imran
When trying to sell my flat, I was very impressed with how dynamic and proactive Imran was - he stayed in touch with me weekly, to check in and follow up. I have never had this kind of service before, which definitely stood out for me!When we met in person in London for the valuation, not only did I find Imran to be a really nice person who is easy to get along with, but he was extremely professional and knowledgeable and provided me with all the information I needed. His commitment and work ethic is truly admirable and I would not hesitate to recommend him to others.
MdB · 25 October 2022
★★★★★ 5/5
GoogleI had a great experiece working with Archana throughout my property search and purchase. She was professional, diligent and transparent throughout the whole process.
Tay · 16 January 2026
Agent replied · 16 April 2026
Thank you for your feedback, it means a lot. Archana will be pleased to hear this. Providing a transparent and professional service is key to what we do as a leading London estate agent and we’re glad we could support you throughout your property purchase. Team EBI!
★★★★★ 5/5
TrustpilotInvaluable help in completing my sale
I’m extremely grateful for the superb work that Maglin put into ensuring that the sale of my flat went through as quickly and smoothly as possible. As I’d never sold a property before, she provided invaluable advice, was always super quick to respond to my questions and highly proactive. Absolutely outstanding service. As a result, I wouldn’t hesitate to recommend that anyone selling a property should use Ernest-Brooks. Many thanks to Maglin and also to Patrick Backos for securing the sale in the first place.
Matt · 18 August 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
