Trusted Agent profile · London
★★★★★
661 reviews across 3 platforms
The South Quay Building 77 Marsh Wall, London, E14 9SH
Ernest Brooks International's office in London, at The South Quay Building 77 Marsh Wall, is rated 4.8 out of 5 across 661 reviews on three platforms, including 442 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards.
442
Reviews on Google
This office
1
Reviews on Facebook
Business-wide
218
Reviews on Trustpilot
Business-wide
Tell us what you need and we'll put you in touch. Ernest Brooks International hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
The Trusted Agent 2026 results for Ernest Brooks International, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotWe dealt with Oliver from start to…
We dealt with Oliver from start to finish and what a pleasure it was. Oliver was very easy to work with and nothing was too much trouble, going above and beyond at every opportunity. Even if he was unable to answer your call he returned it at the first opportunity.
5/5
GoogleExcellent agency service to rent an apartment. Yujin was very quick in responding, sent video for apartment, sent detailed emails for the renting and offer process and communicated updates between me and landlord perfectly as well. Thanks a lot Yujin for your help throughout the process definitely recommend!
Thank you for the review Sherif, we hope you enjoy your property!
5/5
GoogleAnthony is an exceptional estate agent. He really went above and beyond to show us properties which met our specificiations. We were blown away by his knowledge about each and every property, including the local area. He made us feel at ease and we were very impressed by his personable nature. Although we found our dream property with another estate agency, we were sad to not have the opportunity to continue working with Anthony - he's a special one and a wonderful representative of Ernest-Brooks International.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleI would like to give special thanks to Michael for the level of service that he provided to ensure that I was able to secure my new flat in the City. He was the epitome of professionalism throughout my time working with him, ensuring quick responses and answering any queries that I had along the journey. It was a seamless experience and if I were to move again in the near future, Michael would be the first person I would approach. I have worked with other firms in the past, where you are having to deal with the typical wheeler dealer lettings agent, but this was different, it was a seamless experience from beginning to end. I would highly recommend Michael and the team at Ernest Brooks International, kudos to you!
5/5
TrustpilotVery friendly and helpful
Very friendly and helpful communication with Blake De-Lande. Would choose EBI again.
Thank you Yuting for your fantastic feedback about Blake De-Lande and the Ernest-Brooks International lettings team. We are delighted to hear Blake was able to provide such friendly, helpful and professional communication throughout your London property search. At Ernest-Brooks International, our London lettings team pride themselves on responsive communication and high-level client service for renters, landlords and relocating clients alike. Thank you again for choosing EBI.
1/5
GoogleI’m a current tenant of a property managed by Ernest Brooks. My partner and I moved in and discovered some issues with the appliances including the oven door cannot be closed, microwave door has a hole. These issues are also stated in the check in inventory report. We then communicated these issues to the property manager (Chris Coles) at Ernest Brooks. After 3 weeks, still no appointments are being arranged to fix them despite numerous phone calls to follow up with Chris who claimed they are getting a quote and was promised to be sent the timeline and next steps two days ago, but did not receive anything at the end. I never heard getting a quote could take more than 3 weeks. The property manger is very passive, if no phone calls to follow up with them, no actions will be carried out from them. These caused me unable to use the oven and microwave for more than 3 weeks. I’m highly disappointed by this.
Thank you for bringing these concerns to our attention. We’re truly sorry to hear about the issues you've faced with the appliances and the delays in addressing them. It’s unacceptable that you’ve had to wait this long without resolution. We take these matters seriously, and we will investigate this situation with Chris to ensure timely follow-up and communication. Please reach out to us directly at 02036218881 so we can resolve this as quickly as possible. We appreciate your patience and understanding.
5/5
GoogleOur sale with Ernest Brooks was swift, professional and importantly, at the right price. Having been on the market for a few months not too long before (with a different estate agents) I was unsure how the process would go. But Zhiqi led the charge in the sale of our flat, with a buyer found within a few weeks and market/ asking price achieved. All at Ernest brooks were knowledgeable, honest, punctual and clear with their communications to us. Helpfully we then had a sales progressor, Maglin, who facilitated the resolution of outstanding queries and got the sale over the line. So glad we chose Ernest Brooks, wouldn’t hesitate to recommend!
1/5
TrustpilotAvoid Ernest brooks (elliot) at all costs.
Please do not have anything to do with Ernest Brook. They went into administration and are now harrasing my tenants despite numerous emails to inform them that I have terminated my contract with them since August 2023. Firstly, Ernest brooks is reluctant to refund my tenants' deposit. Secondly, they have been sending emails to my tenants non-stop without my consent upon termination of contract. thirdly, they are refusing to refund the management fee after termination of contract. these people are deceptive. Beware!
Hi Ms. Lee,It's illegal to touch a tenant's deposit, especially to request we send it to you, the landlord, as you requested. We are sorry you feel the way you do, but we will not break the law or the legislation of our industry.All the best
5/5
GoogleIn a world where would be lost and confused, Humphrey is an asset to the property industry! Goes above and beyond and brilliant and what he does. Highly recommend!!!!!!
5/5
TrustpilotPatrick has been an incredible agent…
Patrick has been an incredible agent with unmatched politeness and expertise. He's definitely an outlier among many agents I've met. When doing the viewing, he knew the answer to all of my decision-making questions rather than using the typical "let me come back to you" for everything. Thanks to that, I was able to make a very informed verbal offer on the spot. Not only that, but he treated me with utmost respect at all times, with an amazing attention to detail. Honestly, very impressed. Dankie, Patrick!
1/5
Google15/07/2022 I've never written a review for the past letting agencies I've dealt with but after having such a bad experience it wouldn't be fair to people not to share it to know what they could go through. My experience with Ernest-Brooks started quite normally like with any other normal agency, but all problems appeared 7 days before the day they committed to give handover the property to us. By that point the landlord had accepted the offer including the request of a professional cleaning service to be done and the move in date as well, and also we have signed the contract with the specific date we wanted to start our tenancy and also stating the conditions agreed on the offer. 7 days before moving in I received a call from this agency saying that it was not possible for us to move in on our requested date, basically because the tenant had the right to stay for a couple of days more and even if agreed to leave the property initially on our requested date had a last minute change of mind. At that point we didn't have much choice because going through the whole process again would cost us lots of money. They were the complete opposite to helpful and empathetic with us, they didn't care whether we needed to sort accommodation and storage for those days, they just wanted to know if we were going to continue with the tenancy or not. They never recognised responsibility for the extra costs (aprox £500) we had to incur because of their lack of management and professionalism. Anyways by that point we had our hands tied, we were only 7 days away of having to leave our flat with everything arranged for the date we thought we would be able to move to this place so as said looking for somewhere else would have meant spending a lot of money on storage and mainly accomodation. But thinking the worst part was over, when I finally attempted to move to the property on the new date they proved me wrong. The flat was a complete mess, all dirty and stinky, the complete opposite to inhabitable. They knew in beforehand that the tenant made a mess of this property and that a professional deep cleaning was required and they never recognised their fault blamign the tenant. Also we only got one set of keys and if you are two people moving in you would expect to get 2 keys, very basic and simple maths. I'm writing this review while I'm waiting for the cleaning service to arrive and do their job on a cafe because the whole place is disgusting, expecting the job to be done at some point around midnight. Also as of this moment I haven't received confirmation of when I'm going to get the additional set of keys 7 hours after checking in with concierge and them being notified of us having access to the property. To sum up its clear I wouldn't recommend this agency to anyone, the lack of professionalism, responsibility and accountability has been proven in my experience, not to mention how little they care about tenants. To everyone at Ernest-Brooks involved in my tenancy, thanks for making my last 7 days miserable. 27/07/2022 (Update) Update: after almost two weeks of having moved into the new place and all we went through I've got a call from Ernst-Brooks offering only half of what their mismanagement and lack of professionalism cost us, BUT only if I would delete my review from Google because of the negative impact this could have to their business. Not only they were being cheap (how insignificant ~£500 would be for a company of this size) but how miserable you have to be to offer that compensation subject to us doing anything after such a bad experience we had.
Thank you for sharing your experience. We are sorry to hear about the challenges you faced and would like to address some key points to clarify the situation. Tenancy Handover Delay: While we sympathise with the inconvenience caused, the previous tenant exercised their legal right to remain in the property for a few extra days. Unfortunately, such situations are beyond our control, but we did everything possible to communicate and manage the transition effectively within the legal framework. Property Condition: We acknowledge your concerns regarding the property’s state upon move-in. While it is ultimately the landlord’s responsibility to ensure professional cleaning, we should have better managed this aspect to align with the agreed terms. We regret any distress this caused. Keys: We understand that receiving only one set of keys was frustrating and apologise for any inconvenience caused. This matter was promptly escalated and resolved once brought to our attention. Compensation Offer: It was never our intention to make you feel undervalued or pressured. The offer was made as a gesture of goodwill to acknowledge your inconvenience. However, we regret if it came across differently and appreciate your honest feedback. We take your comments seriously and are committed to improving our processes to ensure a smoother experience for all clients. If there’s anything further we can do to address your concerns, please don’t hesitate to contact us directly.
5/5
TrustpilotJust finished a 1 year contract with…
Just finished a 1 year contract with those guys. Great services, no issues during tenancy, fair deposit deduction and very fast reference for mynext accommodation.Special thanks to Habib for his efficiency and proficiency and for going out of his way to make sure that his clients are satisfied.
5/5
GoogleEB have been excellent from start to finish specifically Maglin the sales progressor and Patrick the agent Without Maglins help and persistence in getting my solicitors to play ball and meet deadlines, I’m sure I would have lost my property purchase Now the property is completed Maglin is going above and beyond in arranging works to be finished on the property before I move in Thanks again!
5/5
GoogleAnthony is an exceptional estate agent. He really went above and beyond to show us properties which met our specificiations. We were blown away by his knowledge about each and every property, including the local area. He made us feel at ease and we were very impressed by his personable nature. Although we found our dream property with another estate agency, we were sad to not have the opportunity to continue working with Anthony - he's a special one and a wonderful representative of Ernest-Brooks International.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleAs a landlord I only have praise for Ernest Brooks. When problems come up with tenants they are helpful, constructive and professional. In particular Habib has been particularly helpful with a recent tenant problem. On the other side I have always had 100% positive experience finding tenants through them in a timely and competent fashion. Would recommend them to any landlord.
5/5
GoogleOur experience with Imran from Ernest.. Our experience with Imran from Ernest Brooks International has been fantastic. From the off he made us feel confident in selling our property in St Johns Wood. providing transparency, guidance and clear direction. He has been a breath of fresh air, very accommodating and extremely efficient. Highly recommend Ernest Brooks International and in particular Imran when selling your property.
5/5
GoogleThank you for the information we are looking for a new apartment, Phoebe went above and beyond on our questions and we will definitely be in touch.with EB
5/5
GoogleOlivia Shenton-Sharp has been our agent for the property we are purchasing. She has gone above and beyond at every opportunity, taking phone calls, progressing our offer and making the process 10x easier. She has such great customer service skills and we've been so impressed by her. I've had many interactions with estate agents and this is one of the best I've had. Thank you for all your help in our offer and acceptance and we would highly recommend using this agentPositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleI would like to give a huge shout out to Michael for his professionalism and unwavering support in our search for a flat. His guidance and expertise throughout the process were second to none in finding us the perfect home to meet our exacting standards. I would highly recommend Michael at Ernest-Brooks International to any family, friends and frankly anyone who would listen! Huge thanks again to Michael - we are saying cheers to you whilst popping champagne in celebration of our new flat!PositiveQuality, Professionalism
5/5
GoogleA great team. I had the pleasure of working with Craig Kelly on a recent purchase of a new build apartment in London. Craig was very knowledgeable about the London real estate market, current market conditions and was honest about the valuation. Unlike many real estate agents there was no hard sell attitude and I felt that Craig was looking for a win-win for all parties. The entire team at Ernest-Brooks were very helpful. Craig and Samatha oversaw the entire process and I was able to move from offer to completion in a short period of time without any issues. I would not hesitate work with Craig on another purchase. Keep up the great work!PositiveResponsiveness, Quality, Professionalism
5/5
TrustpilotGreat communication
Great communication! and honest nice people. Shoutout Ahmad
Thank you Eugen for your fantastic feedback about Ahmad and the Ernest-Brooks International lettings team. We are delighted to hear Ahmad’s communication and professional approach made such a positive impression throughout your experience with EBI. At Ernest-Brooks International, our London lettings and estate agency team pride themselves on honest advice, responsive communication and professional service for tenants, landlords and overseas clients alike. Thank you again for recommending EBI.
5/5
TrustpilotJasmine Clayton was our sales agent
Jasmine Clayton was our sales agent. She is so great, attentive and super helpful.
5/5
TrustpilotFrom the first conversation Patrick was…
From the first conversation Patrick was efficient, friendly and professional, on the viewing shared ideas on the potential the house had in regards to possibly le expansions, decor etc. When speaking of my concerns listened and didn’t just brush them off for a pushy sale and showed understanding. It’s a pity you don’t deal with the same person through the whole transaction as his efficiency leads me to believe this would be a smooth transaction all the way through. Unfortunately my vast knowledge of the area didn’t allow him to show his knowledge of the area 😊. I have looked at many houses of late and you can tell someone genuine
5/5
GoogleMs Emma Draper is not the first estate agent I worked with, but is the first agent that gives me the feeling of really wanting to get a deal closed. From the very moment she picked up the phone, I can feel her passion about this job. If you'd like to get a property sold quickly, go with her. If you want to complete your transaction before stamp duty holiday ends, she is your estate agent. Keep it up Emma !PositiveResponsiveness
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. Ernest Brooks International won Trusted Agent in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Ernest Brooks International hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
