Ernest Brooks International London reviews

Thank you Ena for your wonderful feedback about Jed Matthews and the Ernest-Brooks International lettings team. We are delighted to hear Jed was able to provide such proactive, professional and supportive service throughout your London relocation journey from Jersey. At Ernest-Brooks International, our London lettings team specialise in relocation, tenant find and rental services for both UK and overseas clients, with responsive communication and high-level client care throughout the process. Thank you again for placing your trust in EBI.

Thank you for your fantastic feedback and recommendation. We are delighted to hear Ernest-Brooks International has been able to provide such reliable and professional property management support throughout your rental experience. At Ernest-Brooks International, our London property management team specialises in full-service rental management for landlords and overseas investors, handling everything from tenant communication and maintenance coordination to compliance and ongoing management support, helping landlords enjoy hassle-free property ownership and long-term peace of mind. Thank you again for placing your trust in EBI.

Thank you so much for your kind words! We're so happy to hear that Oli was able to help you find your dream flat at the Mandarin Oriental. His patience and friendly approach really make a difference, and it’s fantastic that you felt comfortable throughout the process. We truly appreciate your recommendation, and we can’t wait to work with you again in the future!

Thank you Ken for your fantastic feedback about Ahmad and the Ernest-Brooks International lettings team. We are delighted to hear Ahmad was able to arrange a same-day virtual viewing and provide such responsive and professional support throughout your property search. At Ernest-Brooks International, our London lettings team pride themselves on fast communication, proactive service and flexible virtual viewings for local, relocating and overseas tenants looking to rent property across London. Thank you again for recommending EBI.

Thank you for your incredible feedback about Jed Matthews and the Ernest-Brooks International team. We are delighted to hear Jed was able to provide such professional, responsive and supportive service throughout your London property search and move process. At Ernest-Brooks International, our London lettings and estate agency team pride themselves on helping tenants, landlords and relocating clients find the right London property through proactive communication, fast responses and high-level client care. It is fantastic to hear Jed’s professionalism, attention to detail and market knowledge made such a positive impression throughout your experience. We are also incredibly proud to be recognised as an award-winning London estate agency, including winning Best Estate Agency Single Office London 2025 at the UK Property Awards. Thank you again for placing your trust in EBI and we look forward to assisting with your future London property needs.

We take reviews very seriously, but we do not recognise this as a genuine experience with our company and have had no staff member with this name. The content here does not match our internal structure, culture, or training process and appears to be a fabricated review. At EBI, our property managers receive structured onboarding, ongoing training, and continuous support from senior management. We operate in an open, collaborative environment where staff are encouraged to raise ideas and concerns directly. Many of our team members have been with us for years, which reflects the supportive culture we have built. We are committed to transparency, so if the reviewer can provide verifiable details of their employment with us, we will be happy to respond further. Otherwise, we ask that this be treated as misleading content, not representative of the genuine experience of working at EBI!

Thank you for your fantastic feedback. Jasmine will be delighted to hear this. At Ernest-Brooks International, we focus on delivering a tailored, professional service across property sales and lettings in London, ensuring every client finds the right property with confidence. We truly appreciate your recommendation. Team EBI!

Thank you Bruce, we really appreciate the recommendation. Ahmad will be pleased to hear your feedback. As a London estate agent specialising in both sales and lettings, we pride ourselves on providing a reliable, results-driven service for our clients! Team EBI!

Many thanks for your kind words! Nikita’s professionalism, responsiveness, and expertise in London rentals make the process smooth and stress-free. We’re delighted she could assist you in securing your property. Wishing you all the best! Team EBI

Thank you for your kind review, Tyler. It was a pleasure assisting with the sale of your two-bedroom flat in Peckham. Craig and Jas will be delighted to hear your feedback. At Ernest-Brooks International, we focus on delivering a smooth, transparent sales process from initial valuation through to photography, marketing, and completion, so it is great to hear that came across. If you ever need advice on selling, letting, or managing property in London, we are always here to help. Team EBI!

Thank you Ollie for your thoughtful feedback and for being with Ernest-Brooks International for four years. We are delighted to hear our London property management team has consistently been helpful, easy to contact and quick to respond when issues arise, and that Jorja has provided such responsive support. We also appreciate your comments regarding continuity between property managers and have continued to strengthen our handover processes. Providing landlords and tenants with responsive, proactive and easily accessible property management remains incredibly important to us. Thank you again for your continued trust in EBI.

We believe this review may be directed at the wrong firm. Ernest-Brooks International Ltd continues to operate as normal. Based on the details referenced, this does not appear to accurately reflect our records or the matter in question. Please contact us directly so we can clarify and assist, as we take any concerns very seriously and would welcome the opportunity to resolve this misdirected review promptly.

Thank you Adeyemi for your fantastic feedback and 10/10 recommendation. We are delighted you had such a positive experience with the Ernest-Brooks International London property sales team. Being responsive, easy to contact and providing hands-on support throughout the London property sales process are central to our service. We are particularly pleased our communication via WhatsApp and email helped make the process straightforward and less stressful. Thank you for recommending Ernest-Brooks International as a professional and responsive London estate agency.

Thank you Mussab for your fantastic feedback. We are delighted you received such professional and helpful service from the Ernest-Brooks International London lettings team. Thank you for recommending EBI for London lettings.

Hi Ilina, Thank you for your kind words! We're thrilled that Michelle has been able to assist you so well, and we look forward to continuing to manage your property with the same level of service in the future. We’ll pass on your compliments to Michelle and the team, your support means a lot!

After reviewing our records, we’re unable to find any details or transactions associated with your name. If this is genuine, we take concerns like this very seriously and would like to investigate further. Please contact us directly at info@ernest-brook.com so we can look into any issues you may have encountered. We’ve seen some reviews from competitors recently, but if this is a legitimate concern, we’re committed to finding a resolution.

We have no client with this name past or present and its a brand new Trustpilot user - we believe its a competitor and when it cant be verified it will be removed!

Thank you Jonathan for your fantastic feedback and for trusting Ernest-Brooks International with the sale of your London property. We are delighted our London sales team kept you closely informed with regular updates and buyer feedback throughout the sale. EBI regularly supports property owners based in London and Asia with selling their London properties, providing responsive communication and experienced local representation in London. Thank you for recommending Ernest-Brooks International.

Thank you Abbas for your wonderful feedback. We are delighted to hear Ernest-Brooks International made your move and ongoing tenancy such a smooth experience. Our London property management team pride themselves on being easy to contact, responding quickly and resolving maintenance and tenancy issues proactively for both landlords and tenants. It is fantastic to hear Jorja's responsive approach and ongoing support reflected the property management service we strive to provide. Thank you again for choosing EBI.