Trusted Agent profile · London
★★★★★
661 reviews across 3 platforms
The South Quay Building 77 Marsh Wall, London, E14 9SH
Ernest Brooks International's office in London, at The South Quay Building 77 Marsh Wall, is rated 4.8 out of 5 across 661 reviews on three platforms, including 442 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards.
442
Reviews on Google
This office
1
Reviews on Facebook
Business-wide
218
Reviews on Trustpilot
Business-wide
Tell us what you need and we'll put you in touch. Ernest Brooks International hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
The Trusted Agent 2026 results for Ernest Brooks International, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotThank you so much Oliver W.
Thank you so much Oliver W.It was a pleasure working with you in the last few weeks. You have explained, informed and answered all my questions regarding my purchase, in a friendly and professional manner. I will not hesitate to recommend you to anyone who will need your service. Thank you once again..
1/5
Googleterrible estate agent, been 2 months still no deposit back, lied about going into administration to stop me asking. Update - having to go through my deposit to get my money back. Also make sure you get everything in writing with these slime balls
We’re truly sorry to hear about your experience and understand how frustrating this situation must be for you. We want to clarify that we sent the deposit back within the 90-day timeframe required by UK law, following the landlord's agreement. We appreciate your feedback and are committed to improving our services where we can but in this case we cannot issue deposit until the landlord agrees to such in writing.
1/5
TrustpilotDisorganised and mismanaged
I've not had the best experience with this estate agency. In a nutshell:- Mismanaged: The property we rented was supposed to be professionally cleaned. At the time of moving in, the property was in an unacceptable state with dead bugs here and there, spider's webs, etc. Complaint resulted in nothing - we were told to leave the property in the state we found it. I will find it quite amusing to be placing dead flies here and there at the end of tenancy :)- Disorganized: It's a second time my partner and I are accused of non-payment. Advice: either fix your faulty systems or triple-check your banks before accusing someone and disturbing them at work.- Long waiting time and no result: At the time of moving in, we reported a faulty flush. The maintenance person came in a good 5 months later and told us that this is the way the flush is and nothing can be done - that being said, if you press it like a normal person, nothing works. Sounds indeed like this is how the flush should work.- Missold: Upon seeing some marketing for building development at the time of viewing the flat and inquiring about it, the salesperson advised that he has checked and, quoting: nothing will be built for at least 2 years because, again, he has checked it. 3 weeks into the tenancy, a massive development of 4 buildings is being built literally against our building, preventing us from peace and blocking the Thames view we got the property for.- Constant changes: If I'm not mistaken, we've had 4 or 5 property managers now. Can't even keep track of them.Do I recommend the agency? Absolutely not.
5/5
GoogleMark Ross went above and beyond my expectations in securing me a wonderful apartment. Nothing was too much trouble and he was available or called back quickly every time i had an enquiry, even wheb he was on leave. I can highly recommend Mark and his colleagues at Ernest Brooks for a very professional and smooth buying process.
5/5
GoogleZhiqi has been fantastic during the property buying process. Very professional and efficient. I have felt incredibly well looked after as a customer. From the start he has been really responsive and I’ve had all my questions answered. Overall a great experience :)PositiveResponsiveness, Quality, Professionalism
5/5
GoogleGreat experience with Maj and his team who have restored our faith in estate agents. Approachable throughout the process and assisted in co-ordinating with the solicitors and brokers. Continued to assist after the sale with our purchase even when not required. All round brilliant service.
5/5
TrustpilotI recently completed a lease assignment…
I recently completed a lease assignment which was more complicated than I originally thought. Thanks to Maglin Jarrett‘s great support and advice I was able to complete the transaction. She was not only very responsive but also worker well with my broker. Thanks Maglin!
5/5
TrustpilotCraig has been a wonderful agent
Craig has been a wonderful agent! He is efficient, honest and sincere. Highly Recommend him!
5/5
GoogleFast response and excellent service! From enquiry to offer accepted, it only took 3 days to complete! Great Job Craig and his team!...
Thank you for the kind words Ola, we look forward to working with you again in the near future!
5/5
GoogleI’ve dealt with Gabriela Bowman for the last year, she’s always been efficient in communicating clearly my tenants and property needs and how to get them resolved in the most cost effective and prompt way! So glad my properties are in her professional hands.
5/5
GoogleMe and my partner just got our first place together and Jason made it SUCH a smooth process. He was so patient and understanding and responsive! Definitely couldn't recommend him enough. Thank you so much!! Couldn't be happier with the servicePositiveResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotThank to Michael Louge…
I would like to thank Michael Louge for his interest and help from the very beginning of the process and for his support in reaching my requests to the relevant parties. The short and smooth progress of the process was made possible by his cooperation. Thanks again.
5/5
TrustpilotFrom first contact to completion
From first contact to completion, everything ran smoothly. One of the best lettings experiences I’ve had to date.
5/5
GoogleMy agent Mark has been fantastic throughout the process. He's very responsive over calls and EMAILS, and has gone out of his way to support throughout the process. Even after the exchange of contract is finished, Mark helped me with some legal dispute with his abundant experience in contract re-assignment. I would recommend working with Mark.
5/5
GoogleAmazing quality of service and communication. Ive been dealt by Michael - who was extremely helpful and supportive , He listened to all my requirements and solve all the problem . Would definitely recommend Michael and his team to others.PositiveResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotFirst class experience
Very grateful to the team at EBI for helping secure a fantastic property at a sensible price.
5/5
GoogleWanted to thank Ramesh and the team for excellent service and support through the whole period. Hussle-free.PositiveProfessionalism
Thank you for the review, we hope to work with you again in the near future!
5/5
GoogleWe had a great experience with Ernest-Brooks. Bailey was our agent and he was fantastic. Communication was excellent and he was honest and open with us at every step. Would definitely recommend!
5/5
TrustpilotAhmed wain
Our estate agent, ahmed wain has been extremely attentive and productive with mine and my partners move into our flat.
5/5
GoogleVery good experience with Ernest Brooks. I dealt with Yemi and nothing was a problem for him, he communicated well, answered all my queries - Highly recommend
5/5
GoogleSuper fast, reliable, highly professional service provided vy Nikita @ Ernest Brooks. Highly recommended!
Thank you for your great feedback! We're glad Nikita provided fast, reliable, and professional estate agency services. Enjoy your new home in London! Team EBI
5/5
TrustpilotWe have had a positive experience with…
We have had a positive experience with Ernest-Brooks. Claudia was excellent at providing all necessary information, was very prompt at replying and was able to answer all our queries.Would recommend them to others.
5/5
GoogleEBI are true experts who know the market well and give great advice to move things along quickly. Craig was instrumental in ensuring a smooth process - great service and communication.
5/5
GoogleMe and my partner just got our first place together and Jason made it SUCH a smooth process. He was so patient and understanding and responsive! Definitely couldn't recommend him enough. Thank you so much!! Couldn't be happier with the servicePositiveResponsiveness, Quality, Professionalism, Value
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Ernest Brooks International, London won Trusted Agent.
Tell us what you need and we'll put you in touch. Ernest Brooks International hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
