Trusted Agent profile · London
★★★★★
661 reviews across 3 platforms
The South Quay Building 77 Marsh Wall, London, E14 9SH
Ernest Brooks International's office in London, at The South Quay Building 77 Marsh Wall, is rated 4.8 out of 5 across 661 reviews on three platforms, including 442 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards.
442
Reviews on Google
This office
1
Reviews on Facebook
Business-wide
218
Reviews on Trustpilot
Business-wide
Tell us what you need and we'll put you in touch. Ernest Brooks International hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
The Trusted Agent 2026 results for Ernest Brooks International, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleHighly recommended! We liaised with Jason Ung who was very professional, offered us really helpful guidance and advice during the process of renting a flat. Jason was more than willing to recommend a lot of solutions and it was a pleasure dealing with him.PositiveResponsiveness, Quality, Professionalism
5/5
TrustpilotRenting in London, made easy!
Securing an apartment in London is tough enough already. But, Jason Ung of Ernest-Brooks made it such a simple and stress-free process. He was clear and very helpful with my many questions. I would recommend him and the agency to any prospective tenants.
5/5
GoogleRadyah was fantastic in helping me secure a property. She is very professional and friendly and I could not recommend anyone better to help secure the latest and greatest developments. Either buying or renting you're in safe hands!!!PositiveResponsiveness, Quality, Professionalism
5/5
GoogleReally pleased with the level of customer service by Ernest Brooks & Phoebe ! They supported my parents with their move into a new property, the level of communication was superb. I would highly recommend them to friends, family & colleagues.
5/5
GoogleI had a great experience with Ernest Brooks International. Bradley is very helpful throughout the sale and prompt in answering questions. Highly recommend!
Thank you for taking the time to review our services, it was a pleasure working with you on your purchase.
5/5
GoogleThe property Manager Habib is amazing, he has shown dedication to ensure issues are resolved in a timely manner and with adequate follow up.
5/5
GoogleManage 3 flats in london for me, international landlord and all very easy and quick. Recommend Elliot and his team and Craig Sales team
5/5
GoogleHad a great experience with Ernest Brooks. Habib was excellent and very friendly. We recommend a few of friends who recently moved to London.
5/5
GoogleMaciej has been outstanding! He listened to all my requirements and gave some fantastic options. We have now moved into our perfect apartment and are over the moon with the service provided. Would definitely recommend Maciej and his team to others.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleHello We would give a 5 star review for Jason for his speedy service as we intended to get us our dream apartment for our first Christmas as a married couple. We would like to thank Jason from Ernest Brooks for his hard work and would recommend greatly. Kindest regards Anurag and Pola
5/5
GoogleHumphrey offered first class service. What a guy and what an amazing place. Couldn’t have done it without him. And he’s offering to take us down to watched Fulham FC play on the weekend! Can’t wait. COYW
5/5
TrustpilotBailey made the experience so easy and…
Bailey made the experience so easy and fast and was always available to speak on the phone. Kept me informed throughout the process. Will definitely use their services again.
5/5
GoogleRadyah was very supportive and responsive through the process of a place we jumped onto right away. Advising us accordingly and providing us with all of the answers we needed, making the process super quick and straightforward.
5/5
GoogleAfter a previous bad experience with another agency. Niamh was really helpful. She took time to show me flats and explain me how things works. As an expatriate it was helpful to speek with someone who also care about the human side and not only about the business. Thanks Ernest-Brooks
5/5
GoogleI’ve dealt with Gaby Bowman for the last year, she is my main point of contact for my portfolio needs, I must say her approach has always been proactive, professional and efficient! I feel in good hands.PositiveProfessionalism
5/5
GoogleYemi was the one who dealt with my property and was always Kind and friendly whilst always being professional at his job
5/5
GoogleWe found Imran to be very pro-active and he found us tenants within days, having negotiated 6 months' rent to be paid in advance. His confident demeanor assured us that he was the right person to look after our property.
Thank you for the review Gurdip, we look forward to working with you again in the near future! Team EBI
5/5
GoogleAt short notice Maciej organised the letting of my flat with ease and reassured me as a first-time landlord that we would achieve the best rate for the property and fast. Both were delivered and I've been happy with the management service since. I would recommend Ernest-Brooks for their honesty and professionalism.
5/5
GoogleMy husband and I had the pleasure to meet with Oliver G! He was so nice to us and answered all our questions before (and after) the viewing. For some reason, I couldn't book a viewing from the website and he took care of it as well! He was on time on the day of the viewing and gave us all the time we needed to view the house! Way to go Oliver! ;)
5/5
TrustpilotGood customer experience and quite…
Good customer experience and quite responsive.
5/5
GoogleGreat help from Habib Aziz! Everything was taken care of swiftly and with clear guidance. Definitely 5-star member of Ernest-Brooks.
5/5
GoogleMichael and Radyah were alongside me through all of the process. Very quick responses, they would answer me off-hours and would work overtime to secure I would get answers! Finally got a flat thanks to them.PositiveResponsiveness
5/5
GoogleFantastic lettings experience with Ernest Brooks. Elliot handled my case and we managed to get brand new furniture, deep clean and tenants into my flat after purchase within a week's time - this level of quality and efficient service is unheard of. I'd give them five stars!
Thank you Brian for taking the time to leave us a review! We hope to work with you again in the near future!
1/5
FacebookAvoid using it! One of their team managers - Phoebe Maloney is so bad and not responsible (never replied and returned a different amount of deposit without notifying.. and her math is bad)😍
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Ernest Brooks International, London won Trusted Agent.
Tell us what you need and we'll put you in touch. Ernest Brooks International hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
