5/5
GoogleGreat service from team member Yemi. He was extremely helpful and made my experience fantastic. Thank you!
Trusted Agent profile · London
Ernest Brooks International London reviews
★★★★★
661 reviews across 3 platforms
The South Quay Building 77 Marsh Wall, London, E14 9SH
Ernest Brooks International's office in London, at The South Quay Building 77 Marsh Wall, is rated 4.8 out of 5 across 661 reviews on three platforms, including 442 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards.
442
Reviews on Google
This office
1
Reviews on Facebook
Business-wide
218
Reviews on Trustpilot
Business-wide
Awards
The Trusted Agent 2026 results for Ernest Brooks International, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Google5/5
GoogleJack Wylie and Elliot Rainbow worked tirelessly over Christmas and New Year's to help us move our deal along to make sure we could get the flat of our dreams within a tight timeline set by the vendor. Very professional service throughout!
5/5
GoogleJack Wylie from Ernest Brooks went above and beyond in his role in helping me search for properties. I found him very welcoming and professional - he is a credit to the company. I will definitely be using Jack for future property searches.
5/5
GoogleI’ve had a good experience with Gaby Bowman, and so far I’ve found Gaby very helpful, professional and responsive to my queries. I would highly recommend EB.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleVery effective and honest agency. Until EB, Have not been with any agency that I didnt have anything to criticise. Our agent, Michael, was extremely helpful, rapid in response and honest - would definitely recommend EB
5/5
GoogleI have been dealing with Craig Kelly from Ernest Brooks. he was brilliant start to finish and would recommend him to both friends and professionals without hesitation. He is a true asset to your company well done and thank you!
5/5
GoogleThoroughly pleased with the service and support received throughout the process. Always reachable for any queries and assistance too.
5/5
TrustpilotHappy deal with Claudia
Happy deal with ClaudiaThank you to Claudia for her expertise on finding a new flat. She has been patient and recommend good area for my flat.
5/5
GoogleThe renting experience with Ernest-Brooks was the most seamless we've ever had with London Estate Agents. They even went out of their way to find replacement tenants when we told them we'd like to move out before end of our tenancy agreement.
5/5
TrustpilotExcellent experience with Patrick backos
I have had a great experience working with Patrick backos, my realtor. Very professional, detailed and was relentless in getting the deal through. Very quick in responding to my messages as well.
5/5
GoogleFantastic experience with Imran Adam! . World Class service: availability, great advice and great assistance. ⭐️⭐️⭐️⭐️⭐️ Chimene Awambeng
5/5
GoogleDealing with Phoebe at Ernest Brooks has been nothing but a delight. She has been so helpful with any queries I had, thank you for the outstanding service.
5/5
GoogleYemi delivered a great service with clear instructions very pleased with the service
5/5
Trustpilot100% recommend to other
The agent who help us is Mr. Craig Kelly, he is a very professional, helpful and responsive agent. He patiently advise us during the negotiation and he response quickly. 100% recommend to other.
5/5
GoogleMy main point of contact has been Gabriela Bowman, my experience so far has been very positive, proactive responses to matters with my property, I’m glad I can trust her decisions.PositiveResponsiveness, Professionalism, Value
5/5
GoogleI had a few viewings with Olivia from Ernest-Brooks and she was really professional, respectful and we'll informed about the properties. It was very easy to communicate with Olivia and I'd highly recommend them.
5/5
TrustpilotAmazing experience with Ernst and…
Amazing experience with Ernst and Brooks. Jason and Michael have proven to be extremely professional and reliable during our viewings and move-in process & are both a pleasure to work with. Highly recommend their service
5/5
GoogleI was very happy with the information I received from Ellis and his friendly and polite manner. I felt that my questions were dealt with very well.
5/5
TrustpilotJulian always with prompt response
Julian always with prompt response. He provided us lots professional suggestions. Easy to communicate and very polite. Followed up all meeting and documents. Highly recommend.
5/5
GoogleWe had some viewings arranged with Craig, he was very professional, found the style we were after and followed up with all the details. Would definitely recommend using his services in the future.
5/5
GoogleCraig Kelly of Ernest-Brooks has been of great assistance in my search for a new home. Attentive, considerate and understanding. Look forward to continuing the journey and completing as seamlessly as it has been so far.PositiveResponsiveness, Professionalism
1/5
GoogleBad experience with these guys and understand now in administration. Stay away from them.
5/5
GoogleHighly professional service. No hard sell or pressure just straightforward, honest and knowledgeable advice. Oliver, Hallam and Paul genuinely want to help you get what you want. Excellent communication.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleI have been dealing with Craig Kelly during my property search and can't recommend him enough. Professional, knowledgeable and and very efficient. I will be recommending Craig and Ernest Brooks International to all friends and family.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Ernest Brooks International London
Has Ernest Brooks International won any awards?
Yes. In The Trusted Agent 2026 awards: Ernest Brooks International, London won Trusted Agent.
