Trusted Agent profile · London
★★★★★
661 reviews across 3 platforms
The South Quay Building 77 Marsh Wall, London, E14 9SH
Ernest Brooks International's office in London, at The South Quay Building 77 Marsh Wall, is rated 4.8 out of 5 across 661 reviews on three platforms, including 442 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards.
442
Reviews on Google
This office
1
Reviews on Facebook
Business-wide
218
Reviews on Trustpilot
Business-wide
The Trusted Agent 2026 results for Ernest Brooks International, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleWe have had a very good experience working with Oliver Gates, an extremely professional, helpful and responsive agent. He fully understood what we are looking for in a property and has been fully supporting our search from day one. Highly recommend!
5/5
GoogleGabriela Bowman has supported me with my properties for almost a year now and she has always been super reliable and super effective in resolving all issues, property or tenant related, with the same professionalism and always economically. Cannot recommend her enough.PositiveResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotEdward - Ernest-Brooks
Edward helped me with the purchase of my property. He actually recommended the place based on my budget and requirements, booked the viewings, helped negotiate the sale price and even helped with the smaller details that I wasn't sure about answering all of my questions. Would highly recommend.
5/5
TrustpilotIt is great working with maglin from…
It is great working with maglin from price offer till the completion process. She has been very attentive, prompt in reply and make the whole process a very pleasant experience. Thank you for finding this good flat.
5/5
TrustpilotClaudia Popaj got us a dream…
Claudia Popaj got us a dream appartment, and went above and beyond in the negotiations to get us an truly unbelievable discount. Not to mentionned she was fully available, to get us the offer during the week-end!I highly recommend her and Ernest-Brooks.
5/5
TrustpilotIt’s been a pleasure working with…
It’s been a pleasure working with Michael. He guided us very well through the process, was very responsive and delivered despite the limited time available. I would be very happy to work with him and the firm in future
5/5
TrustpilotVery Good Experience
Very good experience i have had working with a realtor. They did everything they could to make it easy for us. They respond to phone calls and email timely and were extremely helpful and pleasant to work with. I would definitely hire them again.
5/5
TrustpilotGood Management
From start to end the team looked after the process carefully throughout the tenancy.
5/5
GoogleLoved working with Oliver Gates and this firm. Oli and EB have been so supportive in the search process and couldn’t have done it all without their support! Do partner with this team and find the one!PositiveQuality, Professionalism
5/5
GoogleMaciej at Ernest brooks was fantastic finding a property which met my very specific needs. Always kept me up to date and provided a friendly and professional service. Recommended for anyone who is looking for properties to rentPositiveProfessionalism
5/5
GoogleVery helpful ,organised and professional. Guided and supported through the whole process of options to seek what we wanted at all times by Imran Adam Highly recommended
5/5
GoogleThe service I received from Ernest Brooks can be described as nothing less than perfection. Jason had a very professional demeanour and left out no detail when showing us around the property. We had no issues with renting and were incredibly happy to secure such a fantastic place. Thanks again!
5/5
GoogleWe asked Ernest-Brooks to let out a property for us. They helped us let out the property very quickly and efficiently. Notably, Sarah Barry who has great communication skills and a great work ethic, answering my messages late in the evening..
5/5
TrustpilotFlawless and professional service
Flawless and professional service from start to finish. Our contact persons were Yugin, Joanna and Gabriela who were always there to guide us and answer our endless question. Big thanks to them and would recommend Ernest Brooks to anyone looking to rent in London.
5/5
GoogleFound the most ideal flat for us through Ernest Brooks with the great help from John Chung. We really appreciate John’s effort in helping us finding a perfect flat that does not only suit our preference on paper, but also in reality. Highly recommend him
5/5
GoogleMet with Imran Adam for consultation and valuation. Super service and very knowledgeable broker to talk to. Highly recommended with quick and professional service.
5/5
GoogleVery helpful to all our queries, all the staff were really friendly, this was the second estate agent we used to try and sell our flat and we are glad we went with themPositiveResponsiveness
5/5
GoogleBooked a viewing and could not be more pleased with the professionalism displayed by Jason Ung. Polite, patient, and happy to answer all questions and go into detail on the negotiation process. Highly recommended.
5/5
GoogleWe have recently rented an apartment managed by Ernest-Brooks and are very pleased with the service we received. Specifically, Radyah and Gabriela have been professional and responsive to all our requests and queries.PositiveResponsiveness, Professionalism
5/5
GoogleMaj & I have been working together for over a decade now on several projects, I would highly recommend his services to any landlord who is looking to rent or sell thier investments.
5/5
GoogleThe agent who help us is Mr. Craig Kelly, he is a very professional, helpful and responsive agent. He patiently advise us during the negotiation and he response quickly. 100% recommend to other.
5/5
GoogleMiss Bowman has managed my property portfolio and so far our handlings have always been smooth, she’s very responsive, efficient, and keeps me updated on legislation changes, hard to keep up these days!
5/5
GoogleI recently move into royal wharf with the help of Jason. He helped explain the area, and himself along with Victor have managed to help me rent for the first time in england. They were really nice and helped move me in quickly.
5/5
GoogleWe want to thank Mr. Jack Wylie for helping us to sell our flat . He is very friendly, helpful, diligent and patient. We are very happy with his service. We would highly recommend him to anyone who is looking for a good estate agent.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Ernest Brooks International, London won Trusted Agent.
