Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleThe Equity team are professional, friendly and supportive. As a landlord they always explain issues and give me options. They work with me financially and they provide a really good service to my tenants. They deal with issues swiftly and do their due diligence for selecting tenants. They keep up with all the latest developments when it comes to the rental business and keep me updated. I would highly recommend them both to other landlords and to any tenants as a great agent.PositiveProfessionalism
Iris · 14 June 2023
Agent replied · 13 June 2024
Thank you Iris and also a big thank you for the recommendations. Alex James
★★★★★ 5/5
GoogleAlex and the whole Equity team have being very professional, I have dealt with them in different situations. Alex will still put in a personal touch to every management service over the years, he does so effortlessly and loves his job, he is so natural with it.
Always ready to help and gives good advice. Sometimes I wonder if he sleeps because you can reach him whenever you have queries. He genuinely takes the worries away and has trained his staff well. He is doesn't let his client down, going above and beyond.
Tosin · 14 June 2023
Agent replied · 13 June 2024
Thank you so much Tosin, My wife laughed when I showed her your review. She says the same thing. Thank you again. Alex James
★★★★★ 5/5
GoogleExcellent service and very competitive price.
Alex and his team, Callum and Lucy, helped me to find the new tenants within 2 weeks.
Great communication throughout.
Highly recommended !
Chi · 18 August 2023
Agent replied · 13 June 2024
Thank you Leo, You made our job all the easier as the property is lovely. Great property, great landlord. I'm sure the tenants will have many happy years living at the house. You know where we are when you need anything. Thanks again. Alex James
★★★★★ 5/5
GoogleProfessional service provided and very helpful & friendly
Tracey · 16 March 2026
Agent replied · 16 April 2026
Thank you for reviewing our service Tracey. Wish you all the best for the future. Alex James
★★★★★ 5/5
GoogleGreat family run business, good service.
John · 16 March 2026
Agent replied · 13 June 2024
Thank you for the review John. Alex James
★★★★★ 5/5
GoogleExcellent staff. Friendly and very efficient.
Rita · 16 March 2026
Agent replied · 16 April 2026
Thank you for your review Rita. Im pleased the hear you are happy with our service. Alex James
★★★★★ 5/5
GoogleFirst class service from Alex and his team. I would higly recommend this Company, as they are extremely professional in what they do. Friendly, helpful, very supportive and complete communication throughout.
Also competitive!PositiveResponsiveness, Quality, Professionalism, Value
Sylvia · 25 August 2022
Agent replied · 13 June 2024
Thank you very much Sylvia. Its nice to know that's how you feel and we appreciate you sharing your experience. Looking forward to many more years working together. Alex James
★★★★★ 5/5
GoogleGreat team, great fast communication, open and honest and work with you instead of against. Alex is brilliant!
S · 10 June 2025
★★★★★ 5/5
GoogleAlex and his team are fantastic!! Nothing is too much trouble for them. Setting up my tenancy they were personable, professional and willing to help. They have been friendly, approachable and quick to resolve any issues I had. As a tenant I couldn’t have asked for a better letting / management agency! I wish ‘they’ were all as good as this! I would highly recommend them to anyone. Thank you Equity London for all your efforts during my tenancy.
Ian · 15 June 2019
★★★★★ 5/5
GoogleThe standard of service I received from Alex is exceptional throughout the entire process from making the initial enquiry for a rental property to settling in. The staff are prompt, helpful, and professional. I would highly recommend Alex and the team at Equity London.
Sof · 14 June 2020
Agent replied · 13 June 2024
Thank you for the nice review. Alex James
★★★★★ 5/5
GoogleI'm in the process of purchasing a property from Equity London Ltd and I must say I have been really impressed with their dedication and professionalism. When I started my property search I was worried that when it came to buying I might end up having to deal with the widely stereotyped estate agent response of shameless ruthlessness. As soon as I first spoke to Alex at Equity any concerns of this were totally laid to rest. He's really easy to talk to and always accessible by phone for any questions. In addition he has gone out of his way to organise extra viewings for me on many occasions. I don't think any buying process is straightforward and mine has certainly had ups and downs. What was impressive during these points was that Alex managed to achieve the fine balance of being really supportive towards me but also making sure he was doing the upmost for his client. I can't explain how much easier this process has been when you are dealing with straight-talking, reasonable, dedicated individuals who believe in consensus building and problem solving as a route to a good outcome for everyone. In my view, that is Equity London Ltd all over.
Nathaniel · 15 June 2017
★★★★★ 5/5
GoogleI have used a few big name letting agents in the past, but forget those and try Equity London Ltd as the level of service and professionalisim is head and shoulders above those companies.
Equity London Ltd are a friendly family run business with a focus on customer care for both the tenant and the landlord.
Being a small team they know the tenants and landlords very well, which not only helps build a strong relationship but means they can deal with all aspects of letting efficiently and with knowledge of the customer. Not like the big players to which you are just another name in a filing cabinet.
So if you like dealing with a friendly, efficient and professional team for your letting needs then look no further,
Highly recommended.
Ian · 14 June 2022
Agent replied · 13 June 2024
Ian what an amazing review! I'm absolutely delighted that you feel that way. That is exactly how I want our customers to feel. Sometimes clients think instructing a larger company means better service, but in my experience its completely the opposite. Thank you again Ian, it really means a lot. Alex James
★★★★★ 5/5
GoogleWe've been a costumer with Equity London for 8 years and we can only say great things about them.
All the staff is very friendly and responsive to the needs of tenants, especially when it comes to any kind of repairs.
The caring attitude of Equity London is what makes a home enjoyable.
We have had many happy years working with them and they've been a breathe of fresh air in our lives.
They are efficient, hardworking and courteous and always respond immediately to any queries we may have.
All in all, I couldn't be happier with them and would heartily recommend them to any landlord or tenant.PositiveResponsiveness, Quality, Professionalism
Marco · 14 June 2022
Agent replied · 13 June 2024
Thanks so much for your review Marco, its been a pleasure having you as a tenant over the last eight years. Alex James
★★★★★ 5/5
GoogleI have been a tenant in an Equity Managed rental property for around 7 years and in all that time, from my very first viewing of the property, the service I have received has been exceptional. All communication has been excellent and I have felt very secure knowing that the wonderful staff are available, capable and willing to help me with any issues or concerns I have. Whether the washing machine has packed in, contracts need renewing, or we're organising the annual gas safety check, I've always felt my home is in good hands.PositiveProfessionalism
Lauren · 14 June 2021
Agent replied · 13 June 2024
Thank you so much Lauren. Reading you review made me so happy. Knowing you feel that way really makes me feel what we are doing here is all worth while. Thanks again. Alex James
★★★★★ 5/5
GoogleThe team at Equity are brilliant. During viewings and contract arrangement, they were fast, clear and transparent. Alex made sure to understand us as people and what we needed. They also managed our tenancy. Alex, Irene and the team were always on hand if and when we needed help and support. I cannot speak highly enough and you can be assured that you are in safe, professional and friendly hands.
D · 15 June 2019
★★★★★ 5/5
GoogleAlex and his team are just great they present themselves outstandingly I could not fault them one bit. I would highly recommendPositiveResponsiveness, Professionalism
Matthew · 25 August 2022
Agent replied · 13 June 2024
Thank you for sharing your experience Matthew. Hopefully you are enjoying the weather. All the best Alex James
★★★★★ 5/5
GoogleExemplary service, trustworthy in all aspects of property management and take all of the stress out of finding tenants. Couldn't speak any more highly of Alex and his team.PositiveResponsiveness, Professionalism, Value
Alex · 14 June 2021
Agent replied · 13 June 2024
Thank you Alex. Our aim is make the whole process as stress free as possible. I'm glad we have succeeded and made your situation a little easier. Alex James
★★★★★ 5/5
GoogleAlex and the team went above and beyond for me whilst trying to move, they are friendly and professional. I would recommend them time and time again! Amazing service.PositiveResponsiveness, Professionalism
Laicey · 14 June 2021
Agent replied · 13 June 2024
Thank you Laicey. Alex James
★★★★★ 5/5
GoogleUnlike many agencies, Equity London Limited are a truly independent company without ... I would warmly recommend your services to anyone. Many thanks for your hard work Alex and team!!!PositiveProfessionalism
Jonas · 14 June 2021
Agent replied · 13 June 2024
Thank you Jonas. Your comments mean a lot. We work hard on making sure our customers come before profit.
★★★★★ 5/5
GoogleWe were movng from the North East due to new jobs and needed a rental property that met our needs. From the start of the enquiry to signing on the dotted line, Alex was an absolute star. He is professional but approachable and made the whole process stress and worry free. We would definitely recommend to anyone needing advice and guidance around property matters. Many, many thanks from us both.
Glyn · 15 June 2018
★★★★★ 5/5
GoogleExcellent professional and knowledgeable service for Tennant’s and Landlords
Ilhan · 3 September 2025
Agent replied · 9 September 2025
Thank you for such a nice review Mr Ali. Its been many years now! So thankful for your custom
★★★★★ 5/5
GoogleMy experience with Equity has been nothing but impeccable. Any concerns I have raised has always been dealt with so quickly. Communication by telephone and emails are spot on. I have nothing but respect for all that work in the office. They are professionals at their jobs and I have and still recommend them to friends. Keep the great and fantastic work you are doing for us all.
LBadoo · 14 June 2022
Agent replied · 13 June 2024
Lucy I'm absolutely blown away with that review. Honestly we really do work hard at putting our customers first. Its easy to say, but reviews like yours prove to us what we are doing is working and that means so much. I read your review to our team and you should have seen their reaction. Thank you! Alex James
★★★★★ 5/5
GoogleIt is the best agency ever. They are so friendly and helpful. For sure they gonna have the best home for you. Thanks Alex and Callum.
Zaira · 14 June 2021
Agent replied · 13 June 2024
What a wonderful review! Thank you very much Zaira, we’re glad we could help you in your search for your new home. Best wishes, Callum.
★★★★★ 5/5
GoogleAlex at Equity manages my rented property and has done so for several years. I have never had an issue with him finding me any tenants, he deals with issues and my concerns in a timely manor and he is very fair and competitive with his fees. A very professional and friendly service, 5 star from me.
Dee · 14 June 2023
Agent replied · 13 June 2024
Mr Safer thank you for the nice review and thank you for trusting us with your property. Alex James
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