Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
YellVery rude people, avoid!!!
My experience with Emma’s estate agents has been somewhat turbulent. Their sarcasm and constant back and forth rudeness has resonated throughout every conversation we’ve encountered. If your looking for good customer service, you will not receive it.All they want is your money. I can’t tell you how much stress and anxiety they have caused us. After we’d paid for our end of tenancy clean which was done to professional standards, we were still charged for an additional clean, even though there were no issues! Be prepared to lose money at end of your tenancy. They are very good at constantly reminding you of terms and conditions, so make sure you memorise these, down to the last word. Good luck to future tenants!
MaroonPicture55-4 · 5 April 2018
★★★★★ 5/5
GoogleBest estate agency I’ve dealt with in my 7 years in London as a tenant. Super kind, courteous and responsive. Always try their best to resolve any issue. Very reasonable with any problems you raise!PositiveResponsiveness, Quality, Professionalism, Value
Michael · 25 August 2021
Agent replied · 24 August 2024
Dear Michael, thank you very much for your kind review. It was a pleasure being your agent and we hope you and Suzie have settled in to your new home!
★★★★★ 5/5
YellGreat agency
Rented my first flat in London with them for two years - the viewing & screening process was smooth and I could check in quickly.They have always been very reactive with any issues that have happened in the flat, and quickly sent someone to fix them without complaints.I had a complaint about noisy neighbours, and when talking to them directly got me nowhere, the agency took steps to mediate and calm them down quite effectively.I understand everybody has their own experience with letting agents, but to me they've always been polite, reactive and professional.
ThombT · 28 April 2017
★★★★★ 5/5
GoogleExtremely responsive agency, any matters we're dealt in the most professional manner. This was seen from all the staff throughout the agency. Defiantly recommendPositiveResponsiveness, Quality, Professionalism, Value
B · 25 August 2022
Agent replied · 24 August 2024
Dear Bryan, thank you so much for your kind review. It was a pleasure working with you and we wish you a prosperous '22.
★★★★★ 1/5
YellBetter don't rent from Emma
They response quick by email but do not show a friendly attitude. They refuse to help you with various excuses when your flat had any problem. Corridor light is not working outside our flat for more than a month and Emma had no action to fix it. Your deposits maybe on hold by ridiculous excuse.
SamanthaS-587 · 5 January 2023
★★★★★ 5/5
GoogleBest estate agent ever, i started my process with Emma, but unfortunately, i had to withdraw because of personal circumstances, but Emma help me a lot. I'm looking forward to starting again with them and i hope it going to happen soon.
Ivica · 26 August 2018
Agent replied · 24 August 2024
Hi Ivica, thank you so much for your kind review. Whenever you start your property search again we would love to help.
★★★★★ 5/5
GoogleTenant for 18 months.
Emma's are great estate agents and I would highly recommend. Emma in particular is extremely helpful, professional and kind.
Their administration is fair, clear and quick. All flat issues and handyman work dealt with immediately upon notification.
5*
Luke · 26 August 2018
Agent replied · 24 August 2024
Dear Luke, Thank you for your kind review. It has been a pleasure working with you for the last 18 months and we are very sorry to see you go. We wish you the absolute best of luck with your move and your future!
★★★★★ 5/5
GoogleAny issues were treated quickly and efficiently, and the staff were always very pleasant.
Luca · 25 August 2023
Agent replied · 24 August 2024
Thank you very much for the review Luca, it's hugely appreciated! We wish you the best of luck with your future endeavours.
★★★★★ 1/5
GoogleThis was the rudest estate agent I have ever experienced in my life. One star is even too much to give. What you say to them doesn't matter and they don't listen. The 5 start reviews seem to be somewhat suspect.
Marie · 26 August 2018
Agent replied · 24 August 2024
Hi Marie, we're sorry to hear that you had an unpleasant experience with our office - we did arrange a viewing with you to see a property, which you were sadly unable to attend. We'd love to hear from you as to how we can improve the services we offer, if you have a moment to contact us on 0208 677 6608 or mail@emmasestateagents.co.uk we'd really appreciate it.
★★★★★ 5/5
GoogleI would recommend this agency, we have been tenants with them for the past 4 years and we have been treated always very well.
When needed, always punctual to response and professional. We felt like big family.
Thank you
Gerardo · 26 August 2019
Agent replied · 24 August 2024
Thank you so much Gerardo. It was a pleasure working with you and your family during your tenancy and we wish you the absolute best in the future!
★★★★★ 5/5
YellOutstanding services!!!
We rented our flat with Emma over a year ago, that was the first time we had a really good experience dealing with a Estate agent, they're were supper helpful all along, they'd attend to our requests straight away and wouldn't take long to reply to our emails/calls they have always provided outstanding services. We would like to thank you again for that. Our experience as tenants couldn't have been better! :)
AliceJ-47 · 12 December 2018
★★★★★ 5/5
YellFriendly and helpful team
Emma’s are a great little estate agents who are fast in helping us with our flat, always take action straight away and do it in a lovely friendly way. We love that we can have a close relationship with the team as it makes a massive difference to renting in London and are very different in a great way to other agents we have dealt with. Great friendly team! Highly recommend
UnaF-5 · 24 June 2019
★★★★★ 1/5
YellDO NOT USE THIS AGENT
Hopefully you haven't yet sent Emma your holding deposit, no matter how nice the flat is save yourself a lot of hassle and use a different agent. It is clear Emma tries with best endeavours, but this is a very amateur and unprofessional agency that does not address issues with great customer service or compassion. Every step of the process has been stressful, excruciating and time consuming. Don't make the same mistake...
BenS-340 · 8 November 2017
★★★★★ 5/5
YellSmooth and simple
My girlfriend and I used Emma’s Estate agents to get our first flat together, everything has been so smooth from start to finish, I can not say a bad thing about the company or the staff. They have all been informative and they have genuinely tried there best to help us and I can’t thank them enough, I would 100% recommend anyone to go through Emma’s Estate agents.
FlynnB-1 · 11 November 2019
★★★★★ 1/5
GoogleVery bad service and doesn’t help anything if property has any problem and the prices alway higher another agency. Hate them and never rent property through this Estate AgentNegativeQuality
Vo · 25 August 2021
Agent replied · 24 August 2024
Hi there, we're very sorry to hear that you had an unpleasant experience with our office - we don't have a record of any contact between you and our office so we are not sure where our paths crossed. Regardless we'd love to hear from you as to how we can improve the services we offer, if you have a moment to contact us on 0208 677 6608 or mail@emmasestateagents.co.uk we'd really appreciate it.
★★★★★ 5/5
GoogleHas been with them for 2 years
Amazing agency with quick response to emails and any maintenance issues.
Thank youPositiveResponsiveness, Professionalism
Michael · 25 August 2022
Agent replied · 24 August 2024
Dear Michael, thank you so much for your lovely review. We’re so pleased you found your time renting through our office positive and we wish you and your family the very best.
★★★★★ 5/5
GoogleGreat agency, friendly and professional. Always polite, responsive and helpful - particularly impressive against a difficult Covid backdrop. Straightforward move-in and move-out processes, made life very easy.PositiveResponsiveness, Professionalism
MRINAL · 25 August 2021
Agent replied · 24 August 2024
Thank you so much for taking the time to review us Mrinal, we really appreciate it! We wish you the very best and I hope you are settling in to your new home well.
★★★★★ 5/5
YellVery helpful and pleasant to deal with - 5 stars!
I have been renting from Emma's for the last five years now in two different properties. They have been nothing but helpful and pleasant to deal with in my experience. There's very much a "work for the Landlord" mentality in the UK amongst letting agencies, but Emma's really do care about their tenancy clients as well. I would highly recommend working with Emmas whether a landlord or a tenant.
AndreaG-77 · 17 June 2018
★★★★★ 1/5
Yellthe worst experience we had with a letting agency
Well, after renting for a whole year with them, I do not want to mention all the issues we had with this agency: I will simply say that this was the worst experience we had with a letting agency. In fact, one of the reasons we decided to move out was because of them. Would not recommend this Emma agency to anyone.
ShukS · 31 January 2021
★★★★★ 5/5
GoogleLovely really helpful team, definitely recommend
Lisa · 29 October 2023
Agent replied · 24 August 2024
Dear Lisa,
Thank you for your kind review - we are glad you had a positive experience of our agency!
★★★★★ 5/5
YellVery Helpful and pleasant
Very good service, helpful and available. We are feeling safe and taking care of. Emma is very nice and kind.
Dror · 28 January 2018
★★★★★ 1/5
GoogleThe rudest agents I've ever talked to. Unhelpful,unprofessional, extremely abrupt and unacceptable attitude for people who make money from clients. I wouldn't recommend them at all! Better stay in a park instead of cooperating with them.
Despoina · 26 August 2017
Agent replied · 24 August 2024
Hi there, we're very sorry to hear that you had an unpleasant experience with our office - we don't have a record of you being a tenant or client of our office so we are not sure where our paths crossed, and looking at your post history your reviews seem to be linked in some way with the reviewer who has posted beneath you. Regardless we'd love to hear from you as to how we can improve the services we offer, if you have a moment to contact us on 0208 677 6608 or mail@emmasestateagents.co.uk we'd really appreciate it.
★★★★★ 5/5
GoogleFantastic agency. Really smart, knowledgable team. Much more personal service than anyone else I spoke to.
Andrew · 25 August 2022
Agent replied · 24 August 2024
Dear Andy, thank you much for the lovely review. It's a pleasure working with you and renting your gorgeous flat and we hope that we can continue to assist you for many years to come!
★★★★★ 5/5
GoogleWe have had a fantastic experience with Emma's, they have been super helpful and very responsive. Would definitely recommend!
Florence · 25 August 2021
Agent replied · 24 August 2024
Dear Florrie, thank you very much for your kind review! It was a pleasure being your agent and we wish you and Thomas the very best of luck. Doubtful the next tenants will be able to make the flat quite as beautiful as you did! If you ever need us for anything please don't hesitate to let us know and have a wonderful Christmas.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
