Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe couldn't ask for a better agency. We've been tenants of one of their flats, which was perfect: large, bright and modern! Plus, their team is amazing, answering quickly to any request and helping us with everything we needed. If we ever get back to London someday, we know they are the ones to call to look for a flat!
Alfredo · 26 August 2018
Agent replied · 24 August 2024
Hi Alfredo, thank you so much for your kind review. We wish you the best of luck in all of your future endeavours and if you're ever back in London we'd love to hear from you!
★★★★★ 5/5
GoogleAmazing experience with the sale of my property. Experienced team with realistic expectations from the outset. I was supported throughout the process with regular contact which demonstrated the team were on it and focused on my sale. If you are thinking of selling/renting get the team round for a valuation and give them a go!
Wendy · 25 August 2020
Agent replied · 24 August 2024
Dear Wendy,
Thank you for your kind review.
It was a pleasure to work with you to sell your flat and we wish you the very best in the future. Also thank you again for the chocolates, they didn't last long but were enormously appreciated!
★★★★★ 5/5
GoogleHave had a lovely experience with Emma's. We have only been our flat a short time, but the viewing, referencing and check in process was seamless and has been completely stress free. The three staff members we have dealt with at Emma's have all been very helpful and friendly. Certainly no complaints so far.
Sarah · 25 August 2020
Agent replied · 24 August 2024
Dear Sarah, Thank you so much for taking the time to write such a kind review! We're really glad that everything has been easy and stress free so far, that's always our aim!
★★★★★ 5/5
YellBest estate agents I’ve ever had
The best estate agents I’ve ever had! So helpful, patient and responsive. There was never an issue that they didn’t resolve for us and everything was done at such pace and with exceptional customer service. Would 100% recommend!
JemmaG-45 · 20 March 2020
★★★★★ 5/5
YellFantastic experience.
Emma’s estate agents were friendly and supportive throughout our move. They were easily contactable, happy to answer any small questions we had. I’ve never had such an easy experience with an estate agent. Thanks again Emma and team!
SuzyL-17 · 18 October 2019
★★★★★ 5/5
YellGreat experience and am renting with them again!
I rented with Emma's for over 5yrs, and the fact when i moved to my new rental i stuck with them says it all. They are great. I found them a pleasure to deal with, and while i never really had many issues throughout my tenancy, they were always responsive and helpful whenever i did need. They were particularly helpful when i was moving out of my flat and were incredibly flexible, helpful and understanding of shifting check-out dates etc. They have always been fair on rental price (they retracted a rental increase during COVID) and very very fair on deposits and general tenant costs. From my experience I highly recommend them and look forward to continuing to rent with them!
KimberleyA-27 · 25 May 2021
★★★★★ 1/5
GoogleRead the reviews to realise how they never take responsibility for anything that goes wrong. Awful agency, avoid at all costs!
MrFiodarr · 27 January 2024
Agent replied · 24 August 2024
Good afternoon, as you have posted this review under a pseudonym or alias we aren't able to find record of contact between our office and you. We are therefore unable to engage with your review further than to say we are sorry you didn't have an excellent experience with our business and we wish you the best moving forward.
★★★★★ 5/5
GoogleEmma's is a great agency to deal with.
I work for a property management firm so we enlist Emma's to rent properties for us and we have never had an issue.
Very prompt replies and considerate people working.
Zak · 25 August 2022
Agent replied · 24 August 2024
Dear Zak, thank you so much for your lovely review! It's a pleasure to work with you and we're so pleased to hear such positive feedback from a client.
★★★★★ 5/5
Googlei used Emma's in streatham to find me a tenant and they were super professional and carried out every check for both parties with speed, ease and complete success. a great independent. they found us 2 lovely tenants and have been a great help in every aspect to a first time landlord.
Stephen · 26 August 2019
Agent replied · 24 August 2024
Thanks so much for the kind review Stephen! It was a pleasure finding new tenants for your lovely flat and we're crossing our fingers for you that they stay a nice long time. Look forward to working with you in the future!
★★★★★ 5/5
YellVery helpful
Very quick and helpful responses. Thank you to Will especially for helping where possible to expedite the purchase of my first property. I would definitely recommend Emma’s Estate Agents to friends/family :)
RiannaB-2 · 8 November 2020
★★★★★ 5/5
GoogleHighly recommend working with Emma's they provide and friendly and professional service, they were able to answer any questions we had and made our moving experience completely stress free! They also have a really lovely and stylish office in Streatham with some very cute dogs which is always a bonus!
Emma · 26 August 2019
Agent replied · 24 August 2024
Hi Emma - thanks so much for your lovely review - we're so glad that you found our office helpful during your move in process! Also very flattered that the office and dogs got a mention ;)
★★★★★ 1/5
GoogleMy family has been left without heating for nearly a month now!!! No remorse or help! Just left to freeze in this cold weather!
Would not recommend this Agency to no one!! Please stay away!
Johnson · 21 October 2024
★★★★★ 5/5
GoogleI’ve always found this estate agent to be very helpful unlike other agents
Catherine · 27 March 2024
Agent replied · 24 August 2024
Thanks so much for the kind review Catherine - we look forward to working with you again!
★★★★★ 5/5
Yell2 Very Happy Tenants
Emma is absolutely lovely, personable and really lovely to rent from. We are very pleased with our flat and any issues that have arisen have been dealt with as quickly as possible.
DaveC-487 · 24 June 2019
★★★★★ 5/5
GoogleAfter some truly nightmarish encounters with estate agents in the past, it's been such a breath of fresh air to interact with such a personable and understanding agency. I would highly recommend them to anyone who asked :)
Oh, also their dogs are ADORABLE!
Annabel · 25 August 2020
Agent replied · 24 August 2024
Annabel, thank you so so much for your kind review :) It was a pleasure to be your agent and we wish you all the best in your future endeavours. Benji and Angus send their love ;)
★★★★★ 5/5
GoogleGreat experience from start to end purchasing my new flat with Emma's. All the staff were super helpful and friendly right from my first viewing. They responded to any queries quickly and efficiently. Made my first house purchase simple and pain free. Thanks all!
Amy · 25 August 2020
Agent replied · 24 August 2024
Dear Amy,
Thank you for your kind review.
We hope you are settling in to your new home!
★★★★★ 5/5
GoogleGreat Estate Agents - always available & on hand to help with any issues. Highly recommend- thanks for everything Emma’s !
Donna · 25 August 2023
Agent replied · 24 August 2024
Dear Donna,
Thank you so much for your lovely review. We hope you are well and wish you all the best in your future endeavours!
★★★★★ 5/5
YellThe Best Estate Agents I Have Ever Dealt With
Emma's were a pleasure to deal with throughout our 14 month tenancy, very responsive to every need a wish we had with regards to maintenance and general enquiries.It is clear that one of the major benefits from using an up-and-coming agent is that your experience feels substantially more personal and bespoke, in my opinion much more satisfying than the larger faceless estate agents that seem to be everywhere these days.If you desire a friendly, industrious and reliable estate agent then Emma's is the choice for you.Will and Toby from Balham
WilliamH-215 · 24 September 2018
★★★★★ 5/5
YellProfessional with fast response times
Absolute satisfaction. High level of professional service with quick response times.Me and my wife moved to a property in Dalston using the services of Emma’s Estate. The process seemed a bit overwhelming at first but they walked us through it in detail and were very responsive and attentive to any queries or concerns. (Details in contract, deadlines and payments, practical stuff related to the place or paperwork)After we moved in the communication and level of service remained quick, professional and beyond the standard of any other agency I dealth with in the past. So far I have very positive experience and would recommend their services!
MatejS · 30 August 2018
★★★★★ 5/5
YellFantastic, professional and personal
We have been tenants of Emma’s for the last 12 months and have received nothing but exceptional and personalised support and service. From the moment we found the property, they have been fantastic in offering advice and help when needed, inclusive of a very professional and flexible moving in process. Always providing a speedy response and genuinely a brilliant group of individuals - great to work with people as opposed to a larger and potentially more impersonal organisation. They have kept in regular contact throughout the duration of the tenancy and I would certainly recommend and hope to stay in touch for the future.
LucyI-13 · 29 August 2018
★★★★★ 1/5
GoogleMy experience with Emma’s estate agents has been somewhat turbulent. Their sarcasm and constant back and forth rudeness has resonated throughout every conversation we’ve encountered. If your looking for good customer service, you will not receive it. All they want is your money. I can’t tell you how much stress and anxiety they have caused us. After we’d paid for our end of tenancy clean which was done to professional standards, we were still charged for an additional clean, even though there were no issues! Be prepared to lose money at end of your tenancy. They are very good at constantly reminding you of terms and conditions, so make sure you memorise these, down to the last word. Good luck to future tenants!
Lauren · 26 August 2018
★★★★★ 5/5
YellHighly Recommend to anyone!
Recently my partner and I had a disaster when discovering that the night before we were due to move house we had been completely scammed!! In about three frantic days and by complete blessing we came across Emma’s Estate Agents, who went above and beyond to help us find something lovely in a really short space of time. Within a week they had us through referencing and settled in to our lovely little flat, all whilst making the transition as smooth and stress free for us as possible. I can honestly say I would recommend these guys to anyone.
AmeliaR-15 · 8 August 2018
★★★★★ 5/5
GoogleHad a wonderful experience with Emma. Cannot thank her enough for her patience, the time she took to respond my question was noticable in her responses, always kind, informative and respectful no matter how silly or little the inquiry was. Would highly recommend working with Emma.
Lauren · 26 August 2019
Agent replied · 24 August 2024
Dear Lauren, thank you so much for your kind review. It was a pleasure to work with you for your time in the flat and we wish you all the best with your new job - we're sure you'll appreciate the return to warmer climes!
★★★★★ 1/5
GoogleThere are lots of bad letting agencies out there but this one is the worst. It seems to be run by completely incompetent and lying persons who will do anything to make you rent the property and then treat you as sh*tNegativeQuality, Professionalism
Perevod · 25 August 2020
Agent replied · 24 August 2024
Hi there, we're very sorry to hear that you had an unpleasant experience with our office - we don't have a record of any contact between you and our office so we are not sure where our paths crossed. Regardless we'd love to hear from you as to how we can improve the services we offer, if you have a moment to contact us on 0208 677 6608 or mail@emmasestateagents.co.uk we'd really appreciate it.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
