Ellis & Co Golders Green reviews in London

★★★★★ 5/5

Google

Ellis and Co and in particular Alicia were very courteous, informative and professional in a recent transaction and I highly recommend the team for any property related matter.

Joey · 25 December 2021

★★★★★ 1/5

Google

They are unprofessional and time waster. They took my deposit last month and not given it back to me despite their commitment to do so. Bad people. ------------------------------------------- On 28/January 2021 at 11,27 and 12,33 hours Alicia Casigena telephoned me twice from Ellis landline and asked me to remove my review herein just above written. In exchange she swore that she would return my stolen deposit. I told her,once more,to give me back my money for a start. Without blackmailing clients. She didn't care that she was on loudspeakers 2 witnesses listened to the conversation. I m seeking for legal advice against those outrageous people. After my post they then changed their mind straight away and returned my deposit. So it was a lie that they didn't have my banking details.... Just dishonesty. Ellis & co:A disaster

Giorgio · 30 March 2021

★★★★★ 5/5

Google

I cannot praise Alicia Casingena enough. She is incredible at her job and knows exactly what she's doing, she kept us updated all the way through making herself available for any queries at all times and even during a period when the market wasn't at it's best she did not slow down! She sold our house and navigated everything extremely quickly and smoothly. She's determined and driven with a passion like no other in the most graceful and dignified way. Apart from all of the above the thing that helped the most is being able to see so transparently that this woman has integrity. Knowing we could trust her it allowed us to leave everything in her hands. I've heard so many people say that selling and buying is stressful, but it wasn't at all. Every Estate Agents need an Alicia. Thank you so much, you're the best!!!

Elena · 3 May 2024

★★★★★ 5/5

Google

Special thanks to Alicia Casingena. She is very professional, attentive and helpful. An unforgettable experience for my first property purchase in UK :)

Jennie · 2 August 2022

★★★★★ 5/5

Google

Mel Sornio has been wonderful for many years of us working with Ellis and Co. She is professional, on time and genius in her field. Excellent service.

Leilah · 18 December 2021

★★★★★ 4/5

Google

I can recommand James Ryan and his team from my heart.They are not only kind but profesional as well. If I connected them by email, phone or personal we could discuss evereything, before our tenancy contract, when we were looking for a new home and after that as well. I would like to suggest James Ryan prominently, he has been creatured to his job. He is definetily a great and blessed leader.

Orsi · 5 March 2014

★★★★★ 5/5

Google

Jason was absolutely brilliant! Professional, helpful, on the ball, and went the extra mile. I would highly recommend him, and his team!PositiveResponsiveness, Professionalism

Marie-Pierre · 4 June 2022

★★★★★ 5/5

Google

The team here and particularly Alicia has been fantastic supporting us on the sale of our property. I'd recommend her every time.PositiveResponsiveness, Quality, Professionalism, Value

Anita · 12 February 2022

★★★★★ 5/5

Google

James and Jason found a buyer very quickly. Jason was a great support, being very empathetic, experienced and offering sound and measured advice when it was most needed. I found Jason 100% reliable throughout. Thank you.

David · 4 March 2019

★★★★★ 5/5

Google

Mel at Ellis and Co Golders Green has been looking after our letting needs for over five years. I have been very happy with the service provided, right from the day they were first appointed our sole estate agent. The services provided have always been professional, calls and emails promptly taken and answered, enquiries and problems quickly solved. I can warmly recommend Ellis and Co to anyone needing an estate agent.

Ronald · 16 May 2014

★★★★★ 5/5

Google

I had a great service from Jason who assisted me in the sale of my flat. Very professional and very communicative in making sure I was being kept up-to-date on viewings till when they found me a buyer. Despite a challenging conveyance, I received a great service and I was always been made aware of the buyer's requests which ensured an open communication channel with her so that she could be kept engaged till the end of a very lengthy conveyance. I would recommend Ellis & Co to anyone and would use their service again in the future!

Chiara · 4 July 2020

★★★★★ 5/5

Google

Our experience dealing with Khalid who went out of his way to get us through this tough time was amazing

Philip · 17 March 2026

★★★★★ 1/5

Google

In short, if you are a tenant stay away from this money making agency (money making, but draining the tenants last funds). Firstly, I would like to say, in case Ellis and Co tries to discredit my review by stating that they have cross-referenced their records and couldn’t match my name. I prefer to keep my full name private rather than blurting it out left and right on online platforms. Secondly, I would like to make all tenants (or potential ones) aware that most positive reviews on here have one thing in common and that is: They are composed by landlords. So without going into much detail, if you are a tenant I would stay away from this agency (at least the Golders Green branch that is). I should have been more suspicious from the start, when I was shown the property and promised a two year contract. Made my holding deposit and referencing payments and then being told that a break clause will be put into place, stating that the landlord can raise the rent by £150 after one year’s tenancy. The exact figure was then taken out of the clause, but the breaking clause and potential raise remained in the contract. Unfortunately, at this stage I couldn’t withdraw myself from the contract without losing a considerable sum of money. Throughout the tenancy neither the landlord nor the agency have been particularly considerate. E.g. refusing to install a security light at the entrance and insuring our safety (considering that there were several break-ins in the area). When my circumstances have changed and I was forced to move out, the agency was neither understanding nor considerate nor helpful. Upon check-out, I have left the flat in a spotless and perfect condition and it appears that they couldn’t find any issues, so had to make the up. First mentioning an area and pretending it to be my responsibility. After comparing the two check in and check out inventories, they removed that claim, coming up with three other claims and stating overpriced quotes. As an example: Charging for a light bulb replacement 15 pounds (not to mentioned the fact that also in this case the liability and responsibility is debatable). Last but not least, be aware of the 30 day deposit payback clause. By law under the deposit protection scheme, the landlord is required to pay the deposit back within ten days. Ellis and Co puts a clause in their contracts to break this law.

David · 30 March 2020

★★★★★ 5/5

Google

Alicia has been fantastic throughout, responsive and knowledgeable about the process. She has been actively driving it to completion, highly recommendPositiveProfessionalism

Paul · 2 June 2022

★★★★★ 1/5

Google

In short, if you are a tenant stay away from this money making agency (money making, but draining the tenants last funds). Firstly, I would like to say, in case Ellis and Co tries to discredit my review by stating that they have cross-referenced their records and couldn’t match my name. I prefer to keep my full name private rather than blurting it out left and right on online platforms. Secondly, I would like to make all tenants (or potential ones) aware that most positive reviews on here have one thing in common and that is: They are composed by landlords. So without going into much detail, if you are a tenant I would stay away from this agency (at least the Golders Green branch that is). I should have been more suspicious from the start, when I was shown the property and promised a two year contract. Made my holding deposit and referencing payments and then being told that a break clause will be put into place, stating that the landlord can raise the rent by £150 after one year’s tenancy. The exact figure was then taken out of the clause, but the breaking clause and potential raise remained in the contract. Unfortunately, at this stage I couldn’t withdraw myself from the contract without losing a considerable sum of money. Throughout the tenancy neither the landlord nor the agency have been particularly considerate. E.g. refusing to install a security light at the entrance and insuring our safety (considering that there were several break-ins in the area). When my circumstances have changed and I was forced to move out, the agency was neither understanding nor considerate nor helpful. Upon check-out, I have left the flat in a spotless and perfect condition and it appears that they couldn’t find any issues, so had to make the up. First mentioning an area and pretending it to be my responsibility. After comparing the two check in and check out inventories, they removed that claim, coming up with three other claims and stating overpriced quotes. As an example: Charging for a light bulb replacement 15 pounds (not to mentioned the fact that also in this case the liability and responsibility is debatable). Last but not least, be aware of the 30 day deposit payback clause. By law under the deposit protection scheme, the landlord is required to pay the deposit back within ten days. Ellis and Co puts a clause in their contracts to break this law.

David · 29 February 2020

★★★★★ 5/5

Google

Jason was absolutely brilliant! Professional, helpful, on the ball, and went the extra mile. I would highly recommend him, and his team!

Marie-Pierre · 30 March 2022

★★★★★ 5/5

Google

The best agent! Bought a house with here and she helped me with everything I need.Alicia is a professional and good person ,I highly recommend here

Shimon · 17 July 2021

★★★★★ 5/5

Google

I really enjoy working with Ellis & Co, especially Alicia Casingena, who really does go the extra mile for her Clients! She is extremely genuine and handles her Clients, and the professionals who work with her, with sincerity, understanding and no drama. I would highly recommend Alicia to sell your property!PositiveResponsiveness, Professionalism

Joanne · 11 June 2022

★★★★★ 5/5

Google

It was a real pleasure to deal with Alicia at Ellis & Company, who is a very friendly, professional and efficient estate agent. Nothing is too much trouble She is very knowledgeable on the house moving process and honestly gives 100% to the job! She was “on the case” all the time and won’t let you down. A truly excellent experience for the start to 2022 !

Rebecca · 4 July 2022

★★★★★ 5/5

Google

Alicia and her colleagues were very professional and handled viewings and the sale brilliantly. We would definitely recommend them to anyone looking to sell their property in the area.

Jude · 11 December 2025

★★★★★ 5/5

Google

I dealt with this agency in the Process of Renting a Property around Hendon Central. At first I was weary, having dealt with quite a few Real Estate Agencies, however they were extremely Professional, thoughtful in all my requests, and also didn't have any problems putting anything in writing, thus showing transparency and accountability, something uncommon in this Line of Business. They also had a very good communication, and were always friendly and receptive. On a final note, the Contracts drawn were very Strait Forward, not the type that you need 3 Lawyers to analyse for you, so as a Tenant, I would definitely recommend their Services.

PSX · 15 May 2019

★★★★★ 5/5

Google

Melissa Sornio has been very communicative helpful in solving any tenency issues that arise. I would definitely recommend their services. Great job

Bodeame · 28 December 2021

★★★★★ 5/5

Google

Alicia Casingena from Ellis & Co successfully marketed and found a buyer for my house in Cricklewood. Alicia was always at the end of a line and kept things moving along. I would highly recommend them.

Patrick · 10 October 2023

★★★★★ 4/5

Google

Recently sold a flat through Ellis and Co. Overall good experience and would definitely use them again. strengths including knowing local market, rapid feedback, and when things got stuck, been very much part of getting things moving through the inevitable bumps. Not quite a 5* as we one of the bumps was obviously challenge, and took a bit of time to appreciate needed that push (critical path issue), however this was minor and definitely not their responsibility but would have given that wow factor.

Alexis · 4 March 2019