5/5
GoogleAlicia has been great throughout the process. Good clear lines of communication and really helpful. Many thanks
Trusted Agent profile · London
Verified
Ellis & Co Golders Green reviews in London
★★★★★
468 reviews across 2 platforms
52 Golders Green Road, London, NW11 8LN
Part of Ellis & Co, see every office.
Ellis & Co's office in London, at 52 Golders Green Road, is rated 4.8 out of 5 across 468 reviews on two platforms, including 456 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards.
About Ellis & Co London
We're proud to have been serving the Golders Green area for over 50 years, offering a wide range of properties for sale and to rent, not only in Hendon but also in Cricklewood and Hampstead Garden Suburb. Franchise owner James Ryan has run Ellis and Co Golders Green since 1999 and strives to continually improve every aspect of his and his teams performance to benefit all of his clients. The sales and lettings team aim to go beyond client expectations at all times and have worked in the Golders Green office for decades. The office is a member of both the National Association of Estate Agents (MMNAEA), the Association of Residential Letting Agents (ARLA), and is registered with the Property Ombudsman. Our main areas of business are residential sales, lettings and property management. The office is located close to Golders Green tube station and local shopping facilities.
Awards
The Trusted Agent 2026 results for Ellis & Co, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Google5/5
GoogleMelissa Sornio was absolutely wonderful when I was letting my house. She was always totally professional and efficient but was also friendly and approachable. I would thoroughly recommend Ellis & Co when letting a property.
Agent replied
Many thanks Tricia, very happy to help :)
5/5
GoogleI have used Ellis & Co to rent out my property for years. Melissa Sorino has been great to deal with, very efficient and personable. Would highly recommend using this company!!
Agent replied
Thank you Launa.Your positive feedback means a lot to us.
2/5
TrustpilotNot an amazing experience
Not an amazing experience. The agents do not know the properties very well. Not very friendly staff. They seem to be after your money. Try somewhere else.
5/5
GoogleJason Davis was very reliable and helpful throughout. I would definitely go to Ellis& Co again if I was selling or buying a place. Many thanks.
Agent replied · 7 September 2024
Thank you Carrie for taking the time to leave such a positive review.We wish you well for the future.
5/5
GoogleJason Davis has been a terrific help in helping us find our new home. Jason has always been professional in his dealings and it has been a wonderful experience.
Agent replied
We are delighted to have exceeded your expectations and wish you much happiness in your new home.
1/5
TrustpilotOne of the worst agencies in London
One of the worst agencies in London. Make sure as a renter you take clear pictures of the property as they will input everything at the end of the tenancy. We received a stained mattress when we rented a property 5 years ago. They said that the mattress was new and provided a picture taken prob 10 years ago where you can actually see the staines if you zoom in. They also asked for money for items that were not broken but the property owner wanted to buy to get more money from the next tenant. They are also understaffed so any email you send them is answered in weeks instead of days. Save yourself some time and money and never work with them.
5/5
GoogleThe team at this office ,Melissa,Jason,Joanna &James,provided an efficient and knowledgeable service.This has been a good experience.A thoroughly professional first class group of friendly people.Thank you.
Agent replied
We are delighted that you are happy with our service Richard.Failure is not an option for us!
5/5
GoogleJason Davis was very reliable and helpful throughout. I would definitely go to Ellis& Co again if I was selling or buying a place. Many thanks.
Agent replied
Thank you Carrie for taking the time to leave such a positive review.We wish you well for the future.
5/5
GoogleJason Davis has been a terrific help in helping us find our new home. Jason has always been professional in his dealings and it has been a wonderful experience.
Agent replied
We are delighted to have exceeded your expectations and wish you much happiness in your new home.
5/5
GoogleThank you Joanna for taking good care of us. Shlomo & RivkaPositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 8 June 2024
Joanna is delighted with your review.Thank you.
5/5
GoogleJason and the group at Ellis & Co did a very good job selling a house in Golders Green for us. It took a long time and a lot of effort in a challenging market environment. We appreciate their perseverance and the challenges we all needed to overcome to get to the finish line. The eventual outcome definitely exceeded our mutual expectations, as they suggested it might once the Brexit issue was resolved.
Agent replied
Thank you for the positive feedback Clive.We were delighted to assist you with your sale.
3/5
GoogleNot bad but not great. The agent did not know enough about the property and everything seemed rushed. Could be better...
5/5
GoogleAbsolutely fantastic experience with James and our biggest helper Joanna. We receive fantastic quick help with all important for as information. Thank you 🙂 …
Agent replied
It was an absolute pleasure to assist you in your search for a property Mr Fluda.Thank you for your kind words.
5/5
GoogleWe have worked alongside Ellis & Co Golders Green for many years and I must say it has truly been a pleasure to work with such a professional team, Mellisa and all of her colleagues have been a dream to work with over the years and we look forward to many more years of collaboration. Keep up the fantastic work guys!!PositiveProfessionalism
Agent replied · 27 June 2024
We all love our work and work hard to be the best version of ourselves every single day.Thank you for your inspiring review.
5/5
GoogleWe've been hugely grateful to agent Alicia Casingena who has been an incredible help in our first flat purchase. She is straight to the point and not only found us the perfect place but also helped to guide us along the way. Alicia responds in record time and is always on the end of a phone or email if needed.
Agent replied
Alicia thanks you Anna for such kind generous words.It was a pleasure to be of service to you and successfully conclude the purchase.
5/5
GoogleAbsolutely fantastic experience with James and our biggest helper Joanna. We receive fantastic quick help with all important for as information. Thank you 🙂
Agent replied
It was an absolute pleasure to assist you in your search for a property Mr Fluda.Thank you for your kind words.
5/5
Googlethank you aditya for easy rental tenancy process
5/5
GoogleHelpful, friendly and quick to respond when dealing with our queries and finding a rented home. Our gratitude to the staff esp James and Joanna
Agent replied
Thank you John.We are happy that we were able to assist you with your move with the minimum of fuss.
5/5
GoogleJason has been absolutely brilliant right through the process. I would highly recommend Ellis and Co., Golders Green if you are looking for a property in the area.
Agent replied
Many thanks Monica, very happy to help :)
5/5
GoogleEllis & Co did a great job selling our house. They kept us updated and were totally on top of it when the first offer fell through - and managed to get us an even higher offer within a couple of weeks! If you are in Golders Green or the surrounding area I wouldn't go with anyone else!
Agent replied
We strive tirelessly to ensure success for our clients at all times so receiving such amazing feedback is warmly appreciated Samay.Thank you.
5/5
GoogleI have just purchased a flat through them and their service has been excellent. James Kleinman was following the whole process carefully and with determination. He tried to accommodate my needs and he ensured that everything was into place at any time. He was constantly updating and he made sure that both parties (the vendor and I) were fully satisfied.
1/5
GoogleI have been renting with Ellis for over 10yrs. At 1st they were really good. The pennine flat however is infested with rats. I called them one time as there was a dead rat somewhere in the kitchen but they just ignore me. We suffered for 2 months. Also the place is full of yobs dealing drugs. They hang around the area from 11am till 10pm 7days a week
Agent replied
We are sorry that you feel this way.We pride ourselves on our service and in dealing promptly with all tenant issues. We never ignore tenants and we never received any complaint from you during your tenancy.We also have on file proof of payment to a pest control firm who visited you and dealt with the problem you attain to. I am sorry that there are problems in the area but we cannot be held responsible for social issues in the neighbourhood.
1/5
GoogleI have been renting with Ellis for over 10yrs. At 1st they were really good. The pennine flat however is infested with rats. I called them one time as there was a dead rat somewhere in the kitchen but they just ignore me. We suffered for 2 months. Also the place is full of yobs dealing drugs. They hang around the area from 11am till 10pm 7days a week
Agent replied
We are sorry that you feel this way.We pride ourselves on our service and in dealing promptly with all tenant issues. We never ignore tenants and we never received any complaint from you during your tenancy.We also have on file proof of payment to a pest control firm who visited you and dealt with the problem you attain to. I am sorry that there are problems in the area but we cannot be held responsible for social issues in the neighbourhood.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Ellis & Co Golders Green
Has Ellis & Co won any awards?
Yes. In The Trusted Agent 2026 awards: Ellis & Co, London won Gold.
