Every review we hold for the London office, from every platform, shown as written. First names only.
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5/5
GoogleMirjaan is very helpful throughout our journey to rent a house. The way he communicates with the updates is very well explained.
Srinidhi Β· 15 October 2023
Agent replied Β· 11 June 2024
Dear Srinidhi
Thank you for taking the time to share your positive experience with Mirjaan. We're delighted to hear that he was able to assist you effectively throughout your house rental journey. Clear communication is one of our top priorities, and it's great to know that Mirjaan lived up to that standard. We appreciate your feedback and hope to serve you again in the future!
Best regards
Easymove
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5/5
TrustpilotGreat overall experience
I've been renting my property for almost 5 years with EasyMove. They have been great in managing all aspects of my property from contract renewals to repairs. However, I have to say I would've probably not given 5 starts if it wasn't for Mounir's service at the end of our tenancy. Overall a good service from the agency but Mounir has been exceptional and made everything so much easier and hassle free. He was available whenever I had any questions and explained everything in depth.I can definitely recommend discussing with him if you are looking for a property, he will give you the best service and actually make a stressful process quite pleasing. Thanks Mounir!
Aiana Β· 14 October 2019
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5/5
GoogleFound a keen buyer where other agencies failed during a challenging market conditions. Price was appropriate and they were very helpful providing some extra services when needed. Communication was good and fee structure is transparent.
Ilya Β· 12 June 2022
Agent replied Β· 11 June 2024
Dear Ilya, Thank you for your kind review and its great to hear that you was happy with the service. We wish you all the best.
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5/5
Google11/10 - Definitely recommend!
After having a very bad experience with another high street estate agent, we were recommended Easymove by a family member. From my first phone call with Aftab, we knew we were putting our rental property in the right hands - Aftab gave us constructive feedback after viewing our property and was straight to the point regarding pricing and marketing. Once our property was listed, Aftab booked a very good number of viewings the first weekend. Mounir kept us regularly updated by phone regarding viewings and feedback. In the end, our house was rented out quickly, to great tenants and at the price I initially discussed with Aftab.
All in all, I was very impressed by the guys at Easymove and would definitely recommend them to landlords!
Bhavi Β· 13 June 2019
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5/5
GoogleI have recently come on to the guaranteed rent scheme with Easy Move. I have nothing but praise for the work ethic and professionalism of all members of Easy Move however especially Tariq Ahmed and Majid Sabir as I have dealing with them specifically.
I had problematic tenants from another agency and I was provided expert advice by Tariq Ahmed and Majid Sabir in removing these tenants as well as full support and guidance whilst going through the eviction process from submitting the court paper work to getting an eviction date.
They did not stop there however, they also helped me to bring my property back up to standard for the guaranteed rent scheme and arranged for all works to be completed within a short space of time and then finally rented the property out.
I can now enjoy my cuppa with one less worry on my mind as they will be looking after my property and ensuring everything goes smoothly during the course of our agreement!!!
Excellent work and service guys, keep it up!!!
Andrew Β· 13 June 2019
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5/5
GoogleHaving recently rented a property from Easymove I would like to thank Mounir, who supported me throughout the process. I was very anxious about whether I would be accepted to rent privately however, the team were really reassuring and gave me some sound advice, and thankfully I was accepted as a tenant π The team were always contactable and friendly. They even provided me with information about the local area, which was really helpful! BRILLIANT SERVICE!!!!!!!!! I would definitely recommend getting in touch with the team if you are looking to rent a property.
Tanya Β· 13 June 2019
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5/5
TrustpilotWe purchased a maisonette throughβ¦
We purchased a maisonette through EasyMove and found that Bodrul and Mounir were very helpful throughout. They always responded to emails and phone calls quickly and were prompt to get in touch with the seller to answer any queries we had with the property. It all was very straight forward and they we're not pushy at all - seemed like they truly just wanted you to be happy. Always worry that estate agents or housing providers try to oversell their properties but they were always honest, straight forward and factual which we really appreciated.
Catherine Β· 6 February 2019
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5/5
Googlerecently rented out a property via 1 of their agents.
Process was smooth, Talha came across professional and knowledgable.
CShadowxx Β· 15 October 2023
Agent replied Β· 11 June 2024
Dear Abdul,
Thank you for taking the time to share your positive experience with us. We're delighted to hear that the process was smooth and that Talha was able to assist you professionally and knowledgeably. Our team strives to provide the best service to our clients, and feedback like yours reaffirms that we're on the right track.
If you have any further questions or require assistance in the future, please don't hesitate to reach out to us. We appreciate your trust in our services and look forward to serving you again.
Best regards
Easymove
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5/5
Trustpilot11/10 - Definitely recommend!
11/10 - Definitely recommend! After having a very bad experience with another high street estate agent, we were recommended Easymove by a family member. From my first phone call with Aftab, we knew we were putting our rental property in the right hands - Aftab gave us constructive feedback after viewing our property and was straight to the point regarding pricing and marketing. Once our property was listed, Aftab booked a very good number of viewings the first weekend. Mounir kept us regularly updated by phone regarding viewings and feedback. In the end, our house was rented out quickly, to great tenants and at the price I initially discussed with Aftab. All in all, I was very impressed by the guys at Easymove and would definitely recommend them to landlords!
Bhavi Β· 8 July 2018
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5/5
GoogleI have used Easy Move for a number of years now and have just instructed them for another rental property on their Guaranteed Rent scheme. I find this ideal for me as it takes the stress out of being a landlord. They deal with the tenants on my behalf and my rent has always been paid on time. They have been very professional and most importantly very honest.
I would happily recommended Easy Move to friends and family.
I have been so happy with the service I have also used them to sell my family home and have again not been disappointed with the service I received.
Micheal Β· 13 June 2018
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5/5
TrustpilotI would highly recommend Easymove andβ¦
I would highly recommend Easymove and especially Aftab Shah to anyone wanting to sell their property. I was sent a introductory pre-call text as soon as I booked a valuation, followed by a pre-call to understand my circumstances moving forward, which I thought was very thoughtful and considerate. I was then visited by Aftab who was not only early but very helpful and friendly. As soon as my property came onto the market, Easymove seamlessly dealt with viewings, offers and all negotiations and achieved above asking price which I was extremely impressed with. My entire process lasted no more then 4 weeks and solicitors took over. The solicitors were also recommended by Easymove and they done a fantastic job. My experience of selling a property was amazing and I donβt think I would of felt this comfortable with any other high street agent. Easymove went above and beyond to assist me along my journey and thatβs exactly what Aftab told me and he delivered.
Mani Β· 6 March 2018
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5/5
GoogleI'm really happy with the Easymove Estate's team, they have done great job for me. Specially Mr. Budrul Jamal has been excellent in getting a property for me. I would definitely recommend them.
Monir Β· 12 June 2022
Agent replied Β· 11 June 2024
Dear Monir, Thank you for such a kind review. We hope you settled in well and wish you many happy years. If you need any help in the future please do not hesitate to contact us.
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5/5
GoogleWe was selling out family home of 28 years so never really had any experience with the property market and we were very nervous but thanks to Raj Gill who took all our worries away.
We really cant thank this gentleman enough and really canβt say enough good things about him. He is knowledgeable, approachable, personable, endlessly patient, and incredibly generous with his time (including mornings, evenings, and weekends over the course of several months). He answered every question and explained every form and every part of the process clearly and thoroughly. Selling a home in this market is challenging, but working with Raj made it as painless and straightforward as possible. We highly recommend him.
Tejinder Β· 26 August 2017
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1/5
GoogleAbsolute disgusting customer service by the maintenance department. I was locked out of house house, needed help to get back in to my property- was lied to about not having enough people being in the office as it was lunchtime to help me out ( when the phone was answered by different people each time I called) Initially I was told help will be provided after 30 min, which later turned to 1 hour. After the hour I was told to wait outside my property for another hour and that if I wasnβt able to go to the office dragging 3 minor children to collect the extra set of keys then I had to wait outside my house with them until 4pm to see if anyone in the office will be free to help- that help to was not guaranteed. Spoke to a Zhana William who claimed to be the manager-she showed on empathy towards my situation. She clearly needs training on how to speak and behave towards people seeking help.
Jahanara Β· 12 June 2022
Agent replied Β· 11 June 2024
Dear Jahanara Khanam,
Thank you for your feedback. Our company sets high standards for customer service and we are so sorry that you felt our standards fell short on this occasion.
I have had an opportunity to review the actions which were taken by my staff in relation to your complaint and found my staff followed the correct procedure for a tenant who may have lost or misplaced there keys. We offered for you to collect our management set of keys from the office, released our set for you to copy a set for yourself so you are able to get back into your home as soon as possible.
If you would to discuss this matter further please reach out to me on my email mounirouarzane@easymoveea.com or alternatively give me a call on 020 8470 0007 and I will be happy to assist with any further enquiries you may have.
Many Thanks
Mounir Ouarzane
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5/5
GoogleI lived in a property managed by these folks till two weeks ago. Been renting in the past and this was the best experience Ive had so far. Guys were honest and straight forward. Sometimes it got quite frustrating as they insist to inspect every couple of months but then they would get work done fairly quickly so overall I was happy for them to come in and check the property regularly.
Gave me my deposit back within a week by cheque with no hassle. Would definitely recommend them.
Sanah Β· 14 June 2015
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5/5
GoogleHaving used the services of EasyMove for the purchase of a number of properties, a special thank you to Mounir who has ensured the process is as stress free as possible.
As a large investor, we deal with most of the Estate Agents in the local and surrounding areas. Mounir is always honest, available and helpful. Thank you for your hard work ensuring the process is as smooth as possible. A credit to the EasyMove team.
Tiran Β· 13 June 2019
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5/5
GoogleLeanne and her team have been fantastic, very easy to work with and have gone the extra mile. Leanne is very knowledgeable and helped mange the property for me. I would highly recommend them.
Gareth Β· 25 July 2024
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5/5
GoogleHappy with how easy it was to rent with them thanks to Mounir
Lili Β· 14 December 2023
Agent replied Β· 11 June 2024
Dear Lili,
Thank you for taking the time to leave a review about your experience with our rental service. We are delighted to hear that you found the process easy and seamless, and it's great to know that Mounir played a key role in this.
We always strive to provide a hassle-free and efficient rental experience, and feedback like yours reassures us that we are on the right track. Mounir, along with the rest of our team, is dedicated to delivering excellent service, and your appreciation means a lot to us.
If you need any assistance in the future or have any suggestions for how we can further improve our service, please feel free to reach out. We're here to help!
Warm regards,
Easymove
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1/5
GoogleAwful service and unprofessional staff. They asked me to place an offer and deposit right after viewing. Yet when the landlord turned down our offer, it takes ages to send our money back. The staff have no training in customer service. They change the criteria all the time. They didnβt communicate with landlord as well which wasted my time to find the right property. Avoid at all cost.
Keung Β· 12 June 2023
Agent replied Β· 11 June 2024
Dear Keung, It's upsetting to hear that you did not receive the top-notch service we strive to provide, however thank you for sharing these comments but we have no control over the landlord if they wish to agree or decline your offer. In your instance the landlord decided to decline your offer and your deposit was returned with 48 hours.
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5/5
TrustpilotPurchase
I recently bought a flat through Easymove and can honestly say that Raj and the team have been the most efficient agents I have ever dealt with. Always answered their phones, got my questions answered as quick as possible & went out of their way to aid in the speedy purchase I required. Without a doubt I would use Easymove again and have no hesitation to recommend them to anyone. A real pleasure to deal with!
Sam Β· 21 March 2018
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5/5
GoogleI needed to leave a review because of the excellent service I received from here recently.
All communication was fast and effective and they helped me find and rent a place in record time.
I will definitely be using them in the future again when the time comes.
Iβd like to highlight the outstanding work my agent, Talha, did to make this happen.
Adeeb Β· 15 September 2023
Agent replied Β· 11 June 2024
Dear Adeeb,
Thank you so much for taking the time to leave such a wonderful review. We are elated to hear about your positive experience with our team and the efficient communication you experienced.
It's especially rewarding to know that Talha provided outstanding service, ensuring you found and rented a place swiftly. We take pride in our team's dedication and itβs heartening to see it reflected in your feedback.
We truly appreciate your trust in our services and are here for you whenever you need us in the future. Thank you once again for choosing us and for the glowing recommendation.
Best regards,
Easymove
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5/5
GoogleExcellent letting and property management service
I recently rented a property through Easymove. I have been dealing with them for several years and the service was spot on once again with our new property. We were guided through the letting process at each stage with time frames and were given updates all the way along the process. Knowledgable people, Excellent Agency with great customer service.
Fareeha Β· 17 July 2023
Agent replied Β· 11 June 2024
Dear Fareeha,
Thank you so much for taking the time to leave such a wonderful review. We're thrilled to hear you had a positive experience with our team here at Easymove. Our team strives to guide our clients through each step of the letting process in a transparent and efficient manner, so it's really heartening to hear that we were successful in doing that for you.
We appreciate your continued trust and business with us. It's clients like you that make our job rewarding and fulfilling.
Your feedback will serve as a great motivation to our team. If there's anything more we can assist you with in the future, please don't hesitate to let us know. We're here for you!
Best regards
Easymove
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5/5
GoogleA very professional and friendly agency. Zhane is very polite and helpful. Will always recommend
Rob Β· 16 August 2023
Agent replied Β· 11 June 2024
Dear Rob,
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our agency, and especially with Zhane. Your recommendation means a lot to us, and we'll be sure to pass along your compliments. Please don't hesitate to reach out if you need any further assistance. We look forward to serving you again in the future!
Best regards
Easymove
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5/5
GoogleTalha from Easymove letting team has Helped me to find my new house. He is very Patient and ready to listen all our concerns to move smoothly. I Would definitely recommend Talha and his agency for any sales and letting. I happy to give 5 Star rating
G Β· 12 June 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.