Trusted Agent profile Β· London

Dutch and Dutch London reviews

β˜…β˜…β˜…β˜…β˜… Excellent

325 reviews across 2 platforms

174 West End Lane, West Hampstead, London, NW6 1SW

Dutch and Dutch's office in London, at 174 West End Lane, is rated 4.8 out of 5 across 325 reviews on two platforms, including 321 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards.

Google logo

4.8 / 5

321

Reviews on Google

This office

Yell logo

3.0 / 5

4

Reviews on Yell

This office

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Dutch and Dutch, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Google

Had a fantastic experience dealing with the lovely ladies at Dutch & Dutch. Especially Bianca & Lois. Nothing was too much trouble and they went above and beyond for us. Would most definitely recommend them.

Zena Β· 19 June 2019

5/5

Google

We have found Dutch & Dutch to be very reliable, responsive, professional, and helpful with managing our property when we had tenants and when we were moving back into our house with needed repairs and improvements. Bianca, Max and Lois - thank you for all your help!

Phoebe Β· 18 June 2020

Agent replied Β· 17 June 2024

Thank you so much Phoebe. Pleased our team were able to help.

5/5

Google

We had a great experience with Max, finalizing our lease was a smooth process, even from abroad. I recommend Dutch & Dutch which was super responsive.

Antoine Β· 18 June 2023

Agent replied Β· 17 June 2024

Thanks so much Antoine. We hope you enjoy your new home 🏑. …

5/5

Google

I had a great experience working with Jack from Dutch & Dutch. He was super helpful, accommodating and made the whole process smooth and stress free!

Jessica Β· 18 June 2023

Agent replied Β· 17 June 2024

Thank you Jessica. We hope you are enjoying your work studio. ⭐️ πŸ“· …

5/5

Google

Really enjoyed renting from Dutch & Dutch. Anytime we had a problem or if we needed assistance, we had someone come in within a day. A special shout-out to Bianca who has been great! Thank you and will miss my beautiful little house up Finchley Road.

Jorinde Β· 18 June 2020

Agent replied Β· 17 June 2024

Thanks so much. Best of luck in your new home. :)

5/5

Google

Fantastic service! I believe Huw has super powers!!! Never found a property to rent so fast and all the process of renting was done stress free and very fast! Highly recommend their services.PositiveResponsiveness, Quality, Professionalism

Thiago Β· 18 June 2022

Agent replied Β· 17 June 2024

Thanks so much Thiago. We hope you are very happy in your new home! :)

5/5

Google

Probably the easiest and most straightforward dealings with an estate agent that I've had in a while (as a tenant!) - with particular thanks to Max who went out of his way.

Luke Β· 19 June 2019

1/5

Google

Ruined my Saturday and wasted 3 hours of my life travelling to and from London. Received no email and no phone call to tell me the viewing had to be rescheduled and I had to call repeatedly to try and find out. It was only when I arrived in London did I get through to the agent "Matt" who was too lazy to give me a call and lied about sending me an email. Will never use these time wasters again.

Cchj768 Β· 19 June 2019

5/5

Google

I’ve worked and dealt with Bianca over a few years and have always found her to be very organised, professional and a pleasure to deal with. Would recommend Dutch and Dutch highly.

Nicholas Β· 19 June 2019

5/5

Google

Very efficient agency, kind employees who helped make the process of moving in very smooth. A lot of the process is done online so they are mostly paperless too. Moved into the flat to find a welcome pack full of toilet paper/kitchen roll/pop corn/biscuits/washing up liquid/vouchers for shopping. The inventory at the start of the tenancy is done by an external third party to ensure impartiality. All maintenance issues were dealt with within 2 weeks at most. Could not have asked for any better.

Christophe Β· 19 June 2019

1/5

Google

The agent, Max, who showed us around the property was very uninformed, careless and unprofessional. After we’ve made an offer, he forwarded it onto the Landlord few days after (promising earlier to do it the same day). We also asked to be secured a chance to propose counter offer should there be any others, but after being led on for few days, we got an email from the same agent saying the property was already let to someone else. A huge disappointment as we really liked the flat and wasted quite some time because of lack of professionalism from Dutch and Dutch.

Karolina Β· 19 June 2019

5/5

Google

Bianca (Head of Residential Property Management) is always efficient at responding & taking action to any of our queries/repairs πŸ™ …

Sabika Β· 21 September 2023

Agent replied Β· 17 June 2024

Bianca will be so pleased to hear this. She, and our whole property management team work hard to make sure all issues are dealt with really efficiently ! πŸ™ …

1/5

Google

Ruined my Saturday and wasted 3 hours of my life travelling to and from London. Received no email and no phone call to tell me the viewing had to be rescheduled and I had to call repeatedly to try and find out. It was only when I arrived in London did I get through to the agent "Matt" who was too lazy to give me a call and lied about sending me an email. Will never use these time wasters again.

Charles Β· 10 January 2019

5/5

Google

I have been renting through Dutch & Dutch for 3 years. The whole team is amazing and willing to help. Bianca has been an exceptional property manager. Would definitely recommend them!

Eleni Β· 19 June 2019

5/5

Google

Speedy negotiations, nice people (Max provided us the service). Good personal service as well as a straight-forward online system that covers the technicalities very well.

Shaul Β· 16 January 2025

5/5

Google

Amazing Job by Peter and all Dutch and Dutch team in getting our companies deal over the line. And at a very difficult period of the year aswell. I hope to work with Dutch and Dutch team again soon.

Hasan Β· 18 June 2021

Agent replied Β· 17 June 2024

Hasan, thanks so much from us all and the very best of luck. We are all looking forward to 2021!

5/5

Google

Great experience with the estate agent in particular with Jack. Thanks guys

Danilo Β· 18 February 2024

Agent replied Β· 17 June 2024

Thank you Danilo. πŸ’« …

5/5

Google

Dutch & Dutch have just completed "the triple" they: 1) Sold my flat for Β£20k more than they promised and Β£120k more than some other estate agents thought they could get, 2) Sold me a house (for a full but fair price) and were very understanding, patient and honourable throughout the process and 3) Rented me a flat to live in while some works on the new house are done. I dealt mainly with Head of Sales, Simon Taylor, and while expected not to see much of him following his initial valuation, he actually personally and skillfully managed all of the above. All my interactions with the rest of the team there were positive. Key strengths I would say, professional, proactive, trustworthy, highly responsive and understanding. I can't fault them - they really went the extra mile to allow extra visits to the house I bought, working both early and late & gave good recommendations for specialist insurers, cleaners & contractors. I chose Dutch & Dutch after having more than 8 estate agents to pitch and definitely made the right choice. I would recommend using them without hesitation.

Peter Β· 20 June 2014

5/5

Google

Dutch and Dutch have been great for our business; they have helped us find premises on several occasions. A special thank you to Zach for going above and beyond

Sprout Β· 31 August 2018

1/5

Google

Agents and agencies never respond when you say: I have a child or you accept DsS.

Sheshe Β· 25 August 2023

Agent replied Β· 24 August 2024

Not sure if this is a general observation or something you wish to raise with us directly? We manage a number of properties which are home to tenants on benefits and many more with children. Unfortunately there is a general lack of available properties at the moment and so all tenants are finding it difficult to secure homes. If you want to call us again we would be happy to see if we can help directly or point you in the right direction.

5/5

Google

Dutch and Dutch and Bianca Selman in particular provide me with a great service. Always responsive and helpful.

Andrew Β· 18 June 2023

Agent replied Β· 17 June 2024

Thanks so much Andrew. Bianca will be over the moon to hear your feedback. βš’οΈ 🏑 ❀️ …

5/5

Google

We've sold our old house, bought a new flat and rented a house (while we did the flat up) through Dutch and Dutch in the past six months. I can't recommend them enough - unlike other agents I've dealt with, they take a very human approach to the process, the whole thing was very personal and efficient - meaning what i thought was going to be a very stressful time wasn't. Thanks guys!

Monty Β· 19 June 2019

5/5

Google

Thank you again Peter Wilson for the exceptional service you provided when it came to searching and completing on the lease of our new office. Highly recommended!

Louis Β· 1 October 2024

5/5

Google

Super professional, straightforward, accomodating and genuine estate agents which is rare. Would highly recommend them to anyone.

Dominic Β· 18 June 2023

Agent replied Β· 17 June 2024

Thanks so much Dominic. You’re a ⭐️. The team works hard and it isn’t always easy so it’s great to hear your feedback

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Dutch and Dutch's Google reviews

Questions about Dutch and Dutch London

Has Dutch and Dutch won any awards?

Yes. In The Trusted Agent 2026 awards: Dutch and Dutch, London won Gold.

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