5/5
Had a fantastic experience dealing with the lovely ladies at Dutch & Dutch. Especially Bianca & Lois. Nothing was too much trouble and they went above and beyond for us. Would most definitely recommend them.
Trusted Agent profile Β· London
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325 reviews across 2 platforms
174 West End Lane, West Hampstead, London, NW6 1SW
Dutch and Dutch's office in London, at 174 West End Lane, is rated 4.8 out of 5 across 325 reviews on two platforms, including 321 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Dutch and Dutch, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
Had a fantastic experience dealing with the lovely ladies at Dutch & Dutch. Especially Bianca & Lois. Nothing was too much trouble and they went above and beyond for us. Would most definitely recommend them.
5/5
We have found Dutch & Dutch to be very reliable, responsive, professional, and helpful with managing our property when we had tenants and when we were moving back into our house with needed repairs and improvements. Bianca, Max and Lois - thank you for all your help!
Thank you so much Phoebe. Pleased our team were able to help.
5/5
We had a great experience with Max, finalizing our lease was a smooth process, even from abroad. I recommend Dutch & Dutch which was super responsive.
Thanks so much Antoine. We hope you enjoy your new home π‘. β¦
5/5
I had a great experience working with Jack from Dutch & Dutch. He was super helpful, accommodating and made the whole process smooth and stress free!
Thank you Jessica. We hope you are enjoying your work studio. βοΈ π· β¦
5/5
Really enjoyed renting from Dutch & Dutch. Anytime we had a problem or if we needed assistance, we had someone come in within a day. A special shout-out to Bianca who has been great! Thank you and will miss my beautiful little house up Finchley Road.
Thanks so much. Best of luck in your new home. :)
5/5
Fantastic service! I believe Huw has super powers!!! Never found a property to rent so fast and all the process of renting was done stress free and very fast! Highly recommend their services.PositiveResponsiveness, Quality, Professionalism
Thanks so much Thiago. We hope you are very happy in your new home! :)
5/5
Probably the easiest and most straightforward dealings with an estate agent that I've had in a while (as a tenant!) - with particular thanks to Max who went out of his way.
1/5
Ruined my Saturday and wasted 3 hours of my life travelling to and from London. Received no email and no phone call to tell me the viewing had to be rescheduled and I had to call repeatedly to try and find out. It was only when I arrived in London did I get through to the agent "Matt" who was too lazy to give me a call and lied about sending me an email. Will never use these time wasters again.
5/5
Iβve worked and dealt with Bianca over a few years and have always found her to be very organised, professional and a pleasure to deal with. Would recommend Dutch and Dutch highly.
5/5
Very efficient agency, kind employees who helped make the process of moving in very smooth. A lot of the process is done online so they are mostly paperless too. Moved into the flat to find a welcome pack full of toilet paper/kitchen roll/pop corn/biscuits/washing up liquid/vouchers for shopping. The inventory at the start of the tenancy is done by an external third party to ensure impartiality. All maintenance issues were dealt with within 2 weeks at most. Could not have asked for any better.
1/5
The agent, Max, who showed us around the property was very uninformed, careless and unprofessional. After weβve made an offer, he forwarded it onto the Landlord few days after (promising earlier to do it the same day). We also asked to be secured a chance to propose counter offer should there be any others, but after being led on for few days, we got an email from the same agent saying the property was already let to someone else. A huge disappointment as we really liked the flat and wasted quite some time because of lack of professionalism from Dutch and Dutch.
5/5
Bianca (Head of Residential Property Management) is always efficient at responding & taking action to any of our queries/repairs π β¦
Bianca will be so pleased to hear this. She, and our whole property management team work hard to make sure all issues are dealt with really efficiently ! π β¦
1/5
Ruined my Saturday and wasted 3 hours of my life travelling to and from London. Received no email and no phone call to tell me the viewing had to be rescheduled and I had to call repeatedly to try and find out. It was only when I arrived in London did I get through to the agent "Matt" who was too lazy to give me a call and lied about sending me an email. Will never use these time wasters again.
5/5
I have been renting through Dutch & Dutch for 3 years. The whole team is amazing and willing to help. Bianca has been an exceptional property manager. Would definitely recommend them!
5/5
Speedy negotiations, nice people (Max provided us the service). Good personal service as well as a straight-forward online system that covers the technicalities very well.
5/5
Amazing Job by Peter and all Dutch and Dutch team in getting our companies deal over the line. And at a very difficult period of the year aswell. I hope to work with Dutch and Dutch team again soon.
Hasan, thanks so much from us all and the very best of luck. We are all looking forward to 2021!
5/5
Great experience with the estate agent in particular with Jack. Thanks guys
Thank you Danilo. π« β¦
5/5
Dutch & Dutch have just completed "the triple" they: 1) Sold my flat for Β£20k more than they promised and Β£120k more than some other estate agents thought they could get, 2) Sold me a house (for a full but fair price) and were very understanding, patient and honourable throughout the process and 3) Rented me a flat to live in while some works on the new house are done. I dealt mainly with Head of Sales, Simon Taylor, and while expected not to see much of him following his initial valuation, he actually personally and skillfully managed all of the above. All my interactions with the rest of the team there were positive. Key strengths I would say, professional, proactive, trustworthy, highly responsive and understanding. I can't fault them - they really went the extra mile to allow extra visits to the house I bought, working both early and late & gave good recommendations for specialist insurers, cleaners & contractors. I chose Dutch & Dutch after having more than 8 estate agents to pitch and definitely made the right choice. I would recommend using them without hesitation.
5/5
Dutch and Dutch have been great for our business; they have helped us find premises on several occasions. A special thank you to Zach for going above and beyond
1/5
Agents and agencies never respond when you say: I have a child or you accept DsS.
Not sure if this is a general observation or something you wish to raise with us directly? We manage a number of properties which are home to tenants on benefits and many more with children. Unfortunately there is a general lack of available properties at the moment and so all tenants are finding it difficult to secure homes. If you want to call us again we would be happy to see if we can help directly or point you in the right direction.
5/5
Dutch and Dutch and Bianca Selman in particular provide me with a great service. Always responsive and helpful.
Thanks so much Andrew. Bianca will be over the moon to hear your feedback. βοΈ π‘ β€οΈ β¦
5/5
We've sold our old house, bought a new flat and rented a house (while we did the flat up) through Dutch and Dutch in the past six months. I can't recommend them enough - unlike other agents I've dealt with, they take a very human approach to the process, the whole thing was very personal and efficient - meaning what i thought was going to be a very stressful time wasn't. Thanks guys!
5/5
Thank you again Peter Wilson for the exceptional service you provided when it came to searching and completing on the lease of our new office. Highly recommended!
5/5
Super professional, straightforward, accomodating and genuine estate agents which is rare. Would highly recommend them to anyone.
Thanks so much Dominic. Youβre a βοΈ. The team works hard and it isnβt always easy so itβs great to hear your feedback
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Dutch and Dutch, London won Gold.