Trusted Agent profile · London
★★★★★
451 reviews across 3 platforms
10 Hornton Street, London, W8 4NW
Druce's office in London, at 10 Hornton Street, is rated 4.8 out of 5 across 451 reviews on three platforms, including 63 Google reviews rated 4.7.
63
Reviews on Google
This office
3
Reviews on Facebook
Business-wide
385
Reviews on Trustpilot
Business-wide
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotMegan at Bective = 5 stars
I can’t recommend Megan at Bective enough. Yes the agent is there to get the best price for the landlord but as a tenant it is an absolute bonus if she is helpful, responsive, honest and personable leaving just the excitement of moving in for us to worry about.
5/5
TrustpilotLee was amazing from start to finish
Lee was amazing from start to finish. Very communicative and respectful and polite. Made the whole process very clear and precise and quick. Great work Lee and the rest of the team.!
5/5
TrustpilotNot typical pushy agents
Not typical pushy agents - always feel from both Sales and Lettings I’m getting a balanced view. Stephanie was great, straightforward and the operations mgr Jozef was easy to get a hold of to help solve any rental application issues. Application, referencing and move in all smooth. Extremely happy with flat.
5/5
GoogleParys Krobo is an excellent agent in the sales department. He provides the right advice at every stage, he is proactive and always available. Parys is a credit to the business and industry
5/5
TrustpilotSaif provided outstanding support
Saif provided outstanding support, responding to my question incredibly quickly and going above and beyond to assist me. His professionalism and dedication made my experience seamless and stress-free. I truly appreciate the effort he put into ensuring I had all the information I needed. Highly recommend!
5/5
TrustpilotVery Happy with Service
Recently rented a property from the Brook Green branch and was very happy with the experience. Hanna Olsson was extremely helpful in answering all our questions and ensuring the process was completed in time. Felt very comfortable with all our interactions with Bective representatives, and really rate their clear, open communication.
5/5
GoogleVlad’s support in finding the right home has been outstanding. He really listens to your needs and the homes he has proposed for view always met my requirements. He has been also very proactive in assisting me in the finalization of the tenancy agreement! Highly expert guidance and valuable support!
5/5
TrustpilotGreat Service
I want to commend Druce for the excellent service I have had in the renting and managemnt of my flat. I particularly want to compliment Jatin Patel and Harry Batory for their swift and efficient responses and capacity to sort out any issue. Bravo!
5/5
TrustpilotSara at Druce Brook Green was very…
Sara at Druce Brook Green was very helpful!
5/5
TrustpilotThe best!
Thomas was knowledgeable, timely and communicative! So great to work with especially as a first time resident of London. Highly recommend!
5/5
TrustpilotExcellent experience
Alex was really helpful and diligent, arranging visits to the flat and helping to get all the necessary details, liaising with the vendors and assisting us with every step involved. Can only recommend working with him, great experience in all the process
5/5
TrustpilotProfessional team, quick results
Great lettings team at Druce High Street Kensington branch. Thank you to James, Stephanie, Sara & Sophie for your professionalism and speed in finding me a new tenant. Highly recommended.
5/5
TrustpilotI highly recommend Bective
I highly recommend Bective , fantastic agency with a professional team making your experience as smooth as possible , I have rented for 3 years and never experienced an issue, easy to communicate with and responding without delay, always available to help. You are in safe hands.
5/5
TrustpilotExcellent
Excellent , fast , professional service .Alexandre is a rare gem in this business .Five stars
5/5
TrustpilotSophie was great
Sophie was great. She helped us find the perfect home for us; dealt with the owners whilst we were in such a busy timeThank you to her !
5/5
TrustpilotSmooth and efficient rental process
Both Stephanie and Jozef were excellent to deal with - they were efficient, answered all my e-mails by return and dotted the 'i's and crossed the 't's.They smoothed the path of the rental process and I would definately work with them again. Thank you.
5/5
TrustpilotNew Rental
New RentalFantastic support from Chris & Stephanie @ Bective Blythe Road for new rental in W14. Everything arranged very quickly and very smoothly. We can highly recommend Bective to landlords & tenants alike. Thank you.
5/5
TrustpilotVery helpful team
Jacinta and her team were very helpful throughout the sales process. Good communication and sound advice, their assistance was much appreciated. Thank you.
5/5
TrustpilotExcellent team in Brook Green
My first contact , the letting agent Stephanie has impressed me with her professionalism, kindness , presence, reliability. She gave me precious advice on other aspects to help me move out of the property to make it ready for letting . Next contacts were with the manager Chris and letting agent Kathryn that also have demonstrated a high standard of customer service as well as exceptional kindness and politeness which came across as genuine . Their words matched the facts that followed too and when I needed more advice on a couple of occasions , they maintained their high standards by being reliable,responding promptly, being helpful and professional . The other team members I came across whether by answering the phone or other instances have also matched their colleagues standards. A big thank you
5/5
TrustpilotSophie is a great agent that cares…
Sophie is a great agent that cares about her clients need. She has been amazing showing us only apartments fitting our needs! Thank you.
5/5
TrustpilotMuna is really helpful and efficient
Muna is really helpful and efficient! I would highly recommend Druce to anyone.
5/5
TrustpilotI reached out to Bective Brook Green to…
I reached out to Bective Brook Green to find a flat in the area and Kathryn has been an immense help with guidance and listings and getting everything sorted for me to move in. Thanks so much!
3/5
TrustpilotNo professional
No professional, always standing with landlord. I cleaned the room the end of tenancy, the check-out report stated the cleaning work is professional, however, the landlord said it's not clean. Bective manager stand with the landlord and told me it's not clean. So, why they need third party to do check-out report? They don't follow the report, why they need this report? The landlord broke into the flat without premission of the tenant. I told bective that behavior is illegal, however, the reply from them is the landlord has the right to enter! Becareful to use Bective, when you are going to rent property from them. They always stand with the landlord and ignore the interests of tenants.
5/5
TrustpilotProfessional, pleasure to deal with
Personable + professional.I recently sold my flat with Bective.I thought they did an excellent job for these reasons- Did what they said they'd do.- Treated you like a client.- Navigated the difficult process very well.- Responded to changing events very nimbly.- Everyone I dealt with (5 different team members) had these attributes - so this is obviously a recruitment + culture driven thing not just how I happened to be treated by one of their team.in short - would definitely use again, would definitely recommend. A pleasure to deal with (as much as selling a property can ever be a pleasure...)
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Druce's London office has 451 reviews across three platforms: 63 on Google, 3 on Facebook (across the whole business), 385 on Trustpilot (across the whole business).
Druce London is rated 4.8 out of 5 across all 451 reviews, and 4.7 out of 5 on Google from 63 reviews.
Druce London, 10 Hornton Street, London, W8 4NW.
