Druce reviews

★★★★★ 5/5

Trustpilot

Marcus is so professional

Marcus, was one of the most professional people I dealt with While searching for a home, When I asked him exactly what I wanted in my new residence, he found me a property that met every single one of my requirements in record time. I highly recommend working with him; without a doubt, if I ever need to move again, he is the first person I will contact.

Taghrid · 16 July 2026

★★★★★ 5/5

Trustpilot

Andrew was nothing short of inspired…

Andrew was nothing short of inspired during our recent flat sale in W10. Without his commitment and confidence in what was a unique and challenging situation this sale would not have completed. Amazing service and a lovely person to deal with.

Tim · 30 April 2026

★★★★★ 5/5

Trustpilot

We had a great experience renting out our flat through DRUCE, Brook Green.

We had a great experience renting out our property through DRUCE, Brook Green branch. Stephanie was incredibly professional, knowledgeable and responsive which made the whole process stress-free, especially against the backdrop of all the aggravation that landlords have to go through these days. Everything was handled efficiently from start to finish. Highly recommend them if you're looking to rent out your property in/around Brook Green/Kensington Olympia in London.

Yazmin · 7 August 2025

★★★★★ 2/5

Trustpilot

Not a great experience

Had a poor experience trying to purchase a property through Druce. We were initially told Druce could subsidise the purchase price by reducing their fee at X price. That price was later reduced, then we were told by the director that Druce could not subsidise the price. Target completion dates were confirmed as fine/agreed (when they clearly werent. While we appreciate these things take time and it's not always simple to broker discussions, the communication was far too irregular and inconsistent throughout the process. We received few updates and felt uninformed about progress.

Rishad · 11 June 2026

★★★★★ 5/5

Trustpilot

Natasha Dhillon

Natasha Dhillon in Property Management is my go to contact here as she is always professional, diligent and also very personable in dealing with any issues that arise - she has even gone beyond her remit to chase other departments internally to resolve outstanding queries which was much appreciated. You can rely on her to get it sorted!

S · 8 July 2025

★★★★★ 5/5

Google

Worked with Vlad the whole process of buying my flat, great guy and was always on hand to discuss anything when needed. Could not recommend his services anymore, professional from start to finish. Thanks Vlad

Daniel · 26 December 2025

★★★★★ 5/5

Google

Anastasia Turkina has been very helpful with my new tenancy in Kensington. Such a nice and pleasant person to work with, she is attentive and tries to accommodate the clients’ needs and inquiries. I’m wishing Anastasia all the very best in her career and hope she is being recognised by her team.

Altynay · 16 April 2025

★★★★★ 5/5

Google

I highly recommend Vlad for his professional standards and his ability to carefully listen and understand one's wishes and constraints. Each time, he has presented me with flats that matched the criteria we discussed, refining the search at each step. I particularly appreciated that, unlike other agents who disappear after only showing what was available at the time of contact, Vlad maintained communication and continued the search. Thank you for this brilliant service.

Baer · 14 May 2024

★★★★★ 5/5

Trustpilot

Excellent service

I wanted to take a moment to thank Kamile for her exceptional service in helping us find a new flat. From our first interaction, it was clear that Kamile was genuinely invested in helping us find the perfect place. Her enthusiasm and dedication made the entire process not only smooth but also enjoyable. She took the time to understand exactly what we were looking for and ensured we had all the information we needed at every step. Her attention to detail, responsiveness, and willingness to go the extra mile made all the difference. I truly felt supported and well-informed throughout the process. I’ll definitely be recommending her and Druce to anyone in need of an agent!

AJ · 26 February 2025

★★★★★ 5/5

Google

We had the pleasure of working with Vlad Kotski, from Druce Estate Agency. I must say, it was an exceptional experience. Vlad is not only highly experienced but also remarkably professional, displaying a level of expertise that made our …

Iris · 16 April 2025

★★★★★ 5/5

Google

We recently bought a flat through Druce Kensington, and the experience was outstanding. Toby displayed a high level of professionalism and dedication. He listened to our needs, provided expert advice, and guided us through every step of the buying process. Druce Kensington agency's in-depth knowledge of the Kensington property market was impressive. Toby was always available to answer our questions. The transparent communication and genuine care for our satisfaction set this agency apart from other agencies we've dealt with in the past. We are grateful for the smooth and stress-free experience that Druce Kensington provided. We highly recommend their services to anyone looking for a seamless property transaction.

Anna · 26 December 2024

★★★★★ 5/5

Google

I highly recommend Vlad for his professional standards and his ability to carefully listen and understand one's wishes and constraints. Each time, he has presented me with flats that matched the criteria we discussed, refining the search at …

Sandra · 16 April 2025

★★★★★ 5/5

Google

I had a really great experience viewing and securing my new home with Vlad. He was easy to talk to - professional, responsive, and made the whole process feel smooth and straightforward. I really appreciated all his help and would definitely recommend him to anyone looking for a new place! :)

CAN · 19 March 2026

★★★★★ 5/5

Google

I can confidently say that Vlad Kotski is the best real estate agent I've ever met. He goes beyond simply introducing good properties; he provides detailed and friendly explanations about the location, background, considerations, and the …

Gab · 16 April 2025

★★★★★ 5/5

Trustpilot

Great service from Louis

Louis was a great estate agent and went above and beyond helping us securing a property. He was very proactive and only showed properties that matched our requirements.

Judit · 18 July 2025

★★★★★ 5/5

Google

We couldn't have been happier with Druce. Our letting agent Vlad was absolutely fantastic in helping us find our new home in London. We highly recommend Vlad. He was incredibly responsive, knowledgeable, and professional throughout the entire process. Vlad went above and beyond to find us flats that matched our criteria and was always available to answer our questions and address our concerns. Vlad has such a great understanding of the London rental market and was able to provide us with valuable advice and guidance. In addition to his professional skills, Vlad was also incredibly compassionate and understanding. He took the time to get to know us and our needs, and he was always willing to go the extra mile to help us find the perfect flat. Thank you Vlad!

Dafina · 27 October 2024

★★★★★ 5/5

Google

Vlad Kotski was professional, knowledgeable, and genuinely dedicated to finding the right tenant for our Bayswater property. He was always responsive, patient, and went the extra mile to ensure everything ran smoothly.

Saad · 26 March 2026

★★★★★ 5/5

Trustpilot

Druce agency repairs in a new flat

I recently moved into a flat rented by Druce. There were a number of fixes that needed to be made and after a bit of a delay, Druce's managing agent Natasha Dhillon and her contractors I have to say did a great job on the works. Their repairs were solid and Natasha was responsive and helpful. The only negative was it took a while to address everything but in the end, almost all the smaller problems related to the functioning of the flat have been resolved and the work done was excellent. All in all, it was a very positive experience.

M.O · 17 October 2024

★★★★★ 5/5

Google

We couldn't have been happier with Druce. Our letting agent Vlad was absolutely fantastic in helping us find our new home in London. We highly recommend Vlad. He was incredibly responsive, knowledgeable, and professional throughout the entire process. Vlad went above and beyond to find us flats that matched our criteria and was always available to answer our questions and address our concerns. Vlad has such a great understanding of the London rental market and was able to provide us with valuable advice and guidance. In addition to his professional skills, Vlad was also incredibly compassionate and understanding. He took the time to get to know us and our needs, and he was always willing to go the extra mile to help us find the perfect flat. Thank you Vlad!

Dafina · 3 October 2024

★★★★★ 5/5

Google

Anastasia Turkina has been very helpful with my new tenancy in Kensington. Such a nice and pleasant person to work with, she is attentive and tries to accommodate the clients’ needs and inquiries. I’m wishing Anastasia all the very best in her career and hope she is being recognised by her team.

Altynai · 25 July 2024

★★★★★ 3/5

Trustpilot

Helpful …

I have to give credit to Marcus Wise. Throughout the process, he was always helpful and responsive. He genuinely tried to resolve any issues and always acted in the tenant’s best interests.

A · 8 July 2026

★★★★★ 5/5

Trustpilot

The team of druce is very helpful

The team of druce is very helpful, friendly and always finding solutions. I would like to recommend particularly “Jonathan” who helped me through the process with so much care and attention. Thank you for this great experience!

Jade · 1 June 2026

★★★★★ 5/5

Trustpilot

Flat disaster - property management

I’m a tenant of a flat rented out by Druce. One person from negotiating team was pushy and not the most professional. Their phone line was not efficient either. Over a Saturday morning, my flat flooded from a burst pipe the floor above and I had to move all my belongings out of my bedroom and move out. I couldn’t reach anyone over the weekend and has to move out due to the safety hazard. However come 9 am Monday, I called and spoke to Saif Musawi, the new property manager who immediately came in with a contractor, a team of electricians, etc, to assess the damage and ascertain whether I could stay in the flat. Saif was extremely professional, quick thinker and actor, and highly efficient. I’m providing this review as I was impressed by his professionalism despite the disastrous experience I faced and my neutral view of the estate company. I have only the highest praise for how efficiently Saif was able to fix and deal with the damage to the flat and my belongings. He is an excellent property manager whom Druce are lucky to have

Druce · 13 August 2024

★★★★★ 1/5

Trustpilot

Horrible experience with Druce Chelsea

Our experience renting through Druce has been one of broken promises, poor service, and a complete lack of professionalism and accountability. An all round horrible experience.

Tareq · 21 July 2026