Druce London reviews

★★★★★ 5/5

Trustpilot

The team of druce is very helpful

The team of druce is very helpful, friendly and always finding solutions. I would like to recommend particularly “Jonathan” who helped me through the process with so much care and attention. Thank you for this great experience!

Jade · 1 June 2026

★★★★★ 5/5

Trustpilot

Flat disaster - property management

I’m a tenant of a flat rented out by Druce. One person from negotiating team was pushy and not the most professional. Their phone line was not efficient either. Over a Saturday morning, my flat flooded from a burst pipe the floor above and I had to move all my belongings out of my bedroom and move out. I couldn’t reach anyone over the weekend and has to move out due to the safety hazard. However come 9 am Monday, I called and spoke to Saif Musawi, the new property manager who immediately came in with a contractor, a team of electricians, etc, to assess the damage and ascertain whether I could stay in the flat. Saif was extremely professional, quick thinker and actor, and highly efficient. I’m providing this review as I was impressed by his professionalism despite the disastrous experience I faced and my neutral view of the estate company. I have only the highest praise for how efficiently Saif was able to fix and deal with the damage to the flat and my belongings. He is an excellent property manager whom Druce are lucky to have

Druce · 13 August 2024

★★★★★ 5/5

Trustpilot

Could not recommend Druce more!

I had such a wonderful experience with Druce. Thomas Last was such a professional, friendly and helpful letting agent. He listened to exactly what I was looking for in a rental property and we only required one afternoon of showings because the apartments he showed me were exactly on the mark. I now have my dream apartment in Chelsea! So efficient and made a typically stressful apartment hunt feel so easy. A million thank you-s to him!Stephanie Gunther was also incredibly helpful in helping me obtain the necessary paperwork and references necessary to get my housing application to the finish line. I'm an American relocating to London and therefore my application was a bit more complicated, but Stephanie coordinated everything with the landlord and helped me square everything from New York. She was a fantastic advocate, so transparent and thoroughly helpful!I could not recommend the agency more thanks to these two professionals.

Miriam · 13 June 2024

★★★★★ 5/5

Trustpilot

Eoghan Redmond: a highly professional agent

Eoghan Redmond provides a highly professional service, quickly identifying the types of property sought and arranging suitable viewings. His knowledge of the London market is good and he is especially helpful in advising on asking prices and following up with vendors on any queries. He happily looked for properties outside his area and sent me a great selection. Within a week he found me my dream flat in an area that wasn’t even on my radar and at a great price. I liked that Eoghan was always punctual to viewings and didn’t try to pressure me in any way to make an offer. I couldn’t fault the service he provided and highly recommend him to anyone looking to buy. He’s an extreme nice fellow too which is always a bonus.

Lim · 5 April 2024

★★★★★ 5/5

Trustpilot

Good service

Good service. Highly recommend Natasha Dhillon in particular who is professional, very responsive and helpful.

Nooshin · 24 July 2025

★★★★★ 5/5

Google

Vlad is a true professional, I would highly recommend him to source a property to match your requirements. Thank you

Suzanne · 27 May 2025

★★★★★ 5/5

Google

Vlad was fantastic in helping us get a great flat to rent. Very quick to respond and provided clear guidance!

David · 16 April 2025

★★★★★ 5/5

Trustpilot

Outstanding Service

We work with Druce on multiple properties across various branches, and the experience has always been outstanding. Their team consistently strives for excellence, providing clear and timely updates throughout every stage of the process. I would highly recommend their services to anyone in the property sector. A special mention goes to Louis from the Brook Green branch, whose dedication and professionalism truly stand out.

Chris · 14 May 2025

★★★★★ 4/5

Trustpilot

Great service with exceptional professionalism

Really great service from Iqbal. Always prompt to respond to messages and really helpful throughout the whole process. Thank you Iqbal.

Parisa · 4 March 2025

★★★★★ 5/5

Trustpilot

Jatin has been extremely helpful

Jatin has been extremely helpful! Thank you once again

Dilpesh · 2 July 2025

★★★★★ 5/5

Trustpilot

Amazing Sophie at Druce

Sophie at Druce I was really impressed by Sophie how well organised, flexible and patience she is! Sophie was very nice to talk to me in the phone and sent me information and made appointment immediately after our discussion. She called me when she arrived in the property and wait for me patiently as I was running late due to traffics. Further more, Sophie is very considerate, very proactively communicating with me, she works very effectively and efficiently between all stakeholders with phone calls, messages.Thank you so much Sophie. It’s been a pleasure to meet you！

Vivi · 15 September 2023

★★★★★ 5/5

Trustpilot

I recently had the pleasure of working…

I recently had the pleasure of working with Thomas to find a new apartment, and I couldn’t be happier with the experience. From the start, Thomas was attentive and understanding of my needs, helping to narrow down options that fit my budget and preferences. He provided valuable insights into different neighborhoods, making the decision-making process much easier.

Noemy · 21 October 2024

★★★★★ 5/5

Trustpilot

Successfully managed a tricky sale

Jacinta and her team did a great job in selling my flat despite numerous obstacles and loads of intricate issues cropping up during what became a really difficult and prolonged process. Jacinta, in particular, was extremely supportive, empathetic and quick to identify solutions. Without her help and expertise, I suspect the sale could have fallen through. And that would’ve been very bad. So I do really recommend Druce Brook Green for sales.

Jon · 22 January 2024

★★★★★ 5/5

Trustpilot

Thanks Jacinta

We sold our flat via Druce in Brook Green. We were impressed by Jacinta from the first time we met her when she valued our property - she seemed trust worthy and reliable. Although we had a bit of bad luck along the way, Jacinta was such a steady hand who guided us through multiple negotiations and finally got the deal done. We really appreciated her professionalism reliability, and kindness towards us we hit some bumps in the road. She was always contactable, prompt in replying to our many queries, and very knowledgeable about the market and the area. Would highly recommend selling your property through her. Thank you Jacinta 🌟

Lara · 8 July 2023

★★★★★ 5/5

Trustpilot

Quality does matter

Iqbal was a pleasure to deal with for me as a prospective buyer, while at the same time sparing no effort for his clients who are selling. He made himself available at short notice for viewings, but allowed me the time and space to make my own decision without being too pushy. When I come to sell, Druce will certainly be in the running for careful consideration.

Edward · 2 April 2024

★★★★★ 5/5

Trustpilot

Perfect experience with Thomas Last

It was my First week in London and urgently searching for a flat. Coming from NYC I expected the process to be awful. While it did have its ups and downs, agents like Thomas Last made it easy. Sadly the right flat wasn’t with Druce but I would recommend Thomas to anyone moving to London or looking for a new flat. Thank you for making it a better experience.

Jennifer · 20 January 2024

★★★★★ 5/5

Trustpilot

Highly professional Lettings Team at…

Highly professional Lettings Team at Druce (formerly Bective) Brook Green provided an excellent service all round for both the tenant and landlord. I have no hesitation in recommending them. I appreciate that Chris Lilley is always helpful, responsive and honest in his advice and that the whole team who make all the necessary arrangements for Lettings do so effectively and efficiently for a seamless smooth process. The Property Management team including Daniella Perkins and Zaynab Brooks also deserve special mention as they always go above and beyond to ensure that all the details are attended to so the property is ready for tenants to move in. I was especially pleased to note that the tenants who moved in provided a great online review based on their positive experience of dealing with Kathryn Root when they relocated from Australia. So a good experience all round and reassuring to know that tenants and landlord are equally happy with the service!

Natalie · 6 January 2023

★★★★★ 5/5

Trustpilot

Excellent service

Excellent service, solution focused and professional. Stefanie created a win win situation for everyone involved.Highly recommended. Great team and super helpful. A positive experience.

Ms · 20 January 2026

★★★★★ 5/5

Trustpilot

A Trustworthy & Caring Agency

Tiago helped me find the perfect flat at the location I was keen on. He was highly proactive and supported me through the entire tenancy process.What I liked about Bective was that unlike other agencies they are proactive, empathic and have good intentions. Most agencies want to work for themselves rather than understand the tenant's needs and situation; It is all about closing the deal with the highest bid. But with Tiago & Bective, I saw their keenness to work with me and the landlord to get the best deal possible for both of us.I would highly recommend them!

Neha · 16 August 2022

★★★★★ 5/5

Trustpilot

A COMPANY YOU CAN TRUST

I have rented out my flat though Bective brook Green for about 10 years. I have always found them to be extremely professional in every way. They have communicated promptly and kept me informed at every stage. When the odd rare tenant has been unreasonable with not wanting to pay for cleaning and damage they have been very skillful and diplomatic in there dealing with the situation. Thank you so much Chris and all the rental team at Brook Green you will always be my fist choice in estate agents. Best wishes to you all keep up the fantastic work.

Claire · 3 August 2022

★★★★★ 5/5

Trustpilot

Hanna

Hanna has been wonderful to us and the entire process. We arrived in a vulnerable situation having lost our previous home due to a flood, we were under a lot of stress and from day one she was very attentive, resolving each step of the process very promptly, which in our situation we greatly appreciate. Very responsible and very attentive with a super friendly treatment. Without a doubt an excellent service.

Silvia · 24 May 2023

★★★★★ 5/5

Google

Had an amazing experience with Vlad! He made buying my first home really easy - he was determined to find my home and he did just that!

Ayame · 26 November 2025

★★★★★ 5/5

Trustpilot

Excellent service

Excellent service, very professional and responsive, I had another estate agent before Druce and I feel I wasted 4 months but once I started with Druce within a month they managed to find three offers for my flat. I would recommend it to anyone selling or buying property.

Angelica · 13 April 2025

★★★★★ 5/5

Trustpilot

Druce Management

Druce has been managing my property for under 2 years and I found them to be reliable, knowledgeable and efficient. My primary contact is with Jatin and I find him friendly and easy to deal with. Thank you.

Joseph · 1 August 2025