Trusted Agent profile
★★★★★
451 reviews across 3 platforms
10 Hornton Street, London, W8 4NW
Druce's London office at 10 Hornton Street is rated 4.8 out of 5 across 451 reviews on three platforms, including 63 Google reviews rated 4.7.
63
Reviews on Google
This office
3
Reviews on Facebook
Business-wide
385
Reviews on Trustpilot
Business-wide
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent service
Vlad and Stephanie were really great in helping us find a property. They were very efficient, professional, and responsive throughout the whole process. They have continued to be as helpful since we signed the contract and Vlad has promptly replied to any queries we had. Thank you very much!!
5/5
TrustpilotKim and Sophie
Kim and Sophie went above and beyond to help me find the perfect rental property. They immediately understood what I was looking for and showed me properties that matched my criteria. They were extremely professional at every step from the viewing, to offer placing, and contract signing. I’m so grateful to them for finding me my dream flat as well as making the experience so enjoyable!
5/5
TrustpilotProfessional yet personal service
Professional yet personal service. Sebastien proactively approached me when my property was coming to the end of its lease. He had done his research so I could make an informed decision. During the process I was fully supported especially when the situation became intense. Being temporarily located abroad, I was so relieved to have Sebastien taking care of my affairs. I hope that Sebastien is representative of the quality of all other Bective agents. Thank you once again !
5/5
TrustpilotAmazing experience with Tiago and the rest of Bective team!
Bective is definitely the no. 1 letting agency to work with. I was so pleased with how smooth the entire renting process was and how professional Bective team was from start to finish, especially after having bad experience with other agencies. A big shout out to Tiago, my agent, for going above and beyond to help me secure the flat that I wanted and making sure that everything's okay until the day that I moved in. Really cannot recommend him emough!
5/5
TrustpilotThe best, proactive, agent
Sophie has been, by far, the most helpful, proactive agent I have worked with. Home searching from abroad is such a challenging task and Sophie is helping with basically everything: from ensuring the flat is great for me to helping me get to know the area better so I’m comfortable with my decision. And, on top of this, she is actually proactive - jackpot! 🤩Thank you, Sophie!
5/5
TrustpilotWe looked at a flat with mr Felix…
We looked at a flat with mr Felix Kenny at Kensington office and I was very impressed with his helpful knowledgeable manner and polite manner highly recommend them when looking for properties to rent!
Thank you very much for your kind review, we are delighted you had a positive experience with our team. We really appreciate any feedback from our clients and wish you all the best for the future.
5/5
TrustpilotVery professional and proficient…
Very professional and proficient service. Natasha, our property manager, is always willing to go the extra mile to ensure queries are answered and any issues resolved. Thank you and fully recommend.
Thank you very much for your kind review, we are delighted you had a positive experience with our team. We really appreciate any feedback from our clients and wish you all the best for the future.
5/5
GoogleI have been using Druce and previously Bective Kensington for more than 10 years on both lettings and sales side and highly value their relationship based service, efficiency and readiness to go extra mile. And most importantly Druce delivered again and again. Highly recommended.
Hi DR, Many thanks for your review. … More
5/5
TrustpilotSophie/druce are superb nov/23
Sophie/druce are superb nov/23Druce are definitely a cut above. I have dealt with them on many occasions, the most recent being with Sophie. They listen to your brief, and are very responsive and professional. Sophie is a pleasure to deal with, and it was interesting to hear my tenants also had nothing but praise. I wouldn’t hesitate to recommend.
5/5
TrustpilotGreat services
Quick, efficient & client focused services. Bective were very understanding of Covid19 situation last year and helped me to find the right property quickly & hustle free by arranging contactless viewing. Moving in was also fairly easy and straight forward. Ongoing property management support was very good and the team was responsive and quick to deal with any questions/concerns I had. Soraia Lopes was particularly helpful and accommodating when I was moving out. Very professional and I would use them again. Natalia S (Brook Green)
5/5
GoogleReally great team with Driss and they were super keen, professional, managed the buyer and me very well! Would highly recommend them.
Thank you very much for your kind review, we are delighted you had a positive experience with our team. We really appreciate any feedback from our clients and wish you all the best for the future.
5/5
TrustpilotJay and his team were very helpful and…
Jay and his team were very helpful and considerate throughout the selling process. They kept me up to date and I didn't feel out of the loop at any point. I appreciated that they would phone me to let me know what was happening rather than just a text or email. This human touch was important to me at an emotional time of selling my beloved home.The whole team were courteous and respectful, especially when prospective buyers were coming and going.Great team, lovely people, very efficient and reliable. I would be happy to use them again.
5/5
TrustpilotGreat experience selling in Brook Green
We had a great experience of selling our property with Bective Brook Green. Ed Plumb is a seasoned professional who is very decent to work with and he became our trusted advisor. We first started talking to him around a year before we put our property on the market and felt he gave very sound advice, priced the property very accurately and didn't try to rush us into a quick decision. His approach paid off as when we were ready it was an easy decision to choose Ed at Bective rather than the multitude of other options.
5/5
TrustpilotThankyou!
Having used BLM for 11 years to manage and let my flat I cannot speak more highly of them. Professional and trustworthy to the end - never without a tenant and problems always resolved seamlessly for both tenant and myself. Having decided to not let the flat from the end of the current tenancy, I must say huge thanks to Soraia who is an absolute gem - she knows everything and anything, she is always at the end of the phone and responds immediately - absolutely amazing service always. I have to mention Kim too - having relied upon her to find tenants I can only say Thankyou …..she always did it without a gap!
5/5
TrustpilotAlexander Chapalain @Druce
My experience with Druce was very good thanks to Alexander who was excellent! He understood my needs, he was responsive and flexible. He played an instrumental role during the closing process coordinating actions to get it done in the most effective and efficient way. A delight to work with. Cristiana Falcone
5/5
TrustpilotShould have chosen Bective from the beginning.
In the 5years I have rented across a variety of boroughs in London I have found Bective to be the best agency to deal with by far! The agent who managed the rental property I was living at was Soraia L. Soraia was quick to respond about maintenance matters and made the checkout process stress-free. This has certainly not been the case with other rentals + agencies. Monika R who also supported was equally great to deal with. Reference checks were quickly done and other matters dealt with efficiently. For comparison sake, I have waited up to 3weeks for reference checks to be done by other agents! I don't do reviews often but this was well deserved. Thank you Bective.
5/5
TrustpilotIn good hands with Bective - persistent and patient, Kim was ideal
Such a breath of fresh air and a relief to end up working with Bective when looking for a new flat to rent in London, especially after so many other agents tried to push properties on me that weren’t well suited. Kim Oldham was supremely competent, efficient, totally committed to finding good matches between landlords and tenants, utterly kind and a genuine pleasure. She listened and was quickly able to come up with great options, knew how to act fast on opportunities on my behalf but also never pressured me in any way if I wasn’t totally sure - both persistent and patient! From start to finish made me feel like I was in good hands and would land somewhere great. Can’t recommend her enough to prospective tenants and I hope that landlords realise what a difference it really makes to have Bective in the mix to facilitate things (if I had to do it again I actually would just have started by reaching out to Bective).
5/5
TrustpilotJack Cooke at Bective North Kensington
Worked with Jack Cooke at Bective North Kensington and couldn't have been happier or more impressed. Put in the call to Bective to register for residential lettings at 2pm on Thursday and by 4pm that day was viewing the flat that I'm eventually going to rent. Of course there was an element of luck to be matched so quickly with the right property, but Jack's consideration and attention to detail extended above and beyond. I haven't moved home in several years so there was some anxiety on my part- in no small part due to possible complications in the ongoing pandemic- and Jack always made time. He took me through the referencing process when required and made a personal introduction to the landlord, as well as painlessly negotiated smaller details like the pieces of furniture I wanted to retain. It makes a world of difference when a lettings agent really knows the part of town they are working in and takes a genuine satisfaction in seeing the customer into the right home- and with the minimum of possible stress. Would absolutely recommend and use again. Thanks Jack!
5/5
TrustpilotFantastic Experience. Professional, efficient and friendly.
I worked primarily with Scarlett, who considered my requirements carefully and found a number of options, all of which were relevant and allowed me to make a quick decision. Whilst Agents are often seen to be on the side of the seller/landlord, I found the experience was very good from a tenant’s perspective and had support through the entire process such as offer-negotiations, referencing and answers to queries. I did not feel rushed or unimportant when browsing the properties which is rare in the non-buyer side of the industry. Thank you Scarlett, and also Chiara who supported on the logistical side once my decision had been made.
5/5
TrustpilotFriendly
Friendly, efficient and helpful service from beginning to end. Sara was a delight to work with from showing me the flat to negotiating through the arduous profiling now required for lettings. I’m looking forward to moving into my new home soon.
5/5
TrustpilotExcellent service
Jacinta at Druce Brook Green provided us with excellent service during our recent purchase. Throughout the buying process Jacinta worked incredibly hard to sort out a number of issues which were holding up exchange and was always pleasant and friendly. Also, Jacinta made sure that we got regular updates which were greatly appreciated.
5/5
TrustpilotAmazing service
We had an amazing experience with Stephanie and the Bective Brook Green team. She is really polite, helpful and kept us updated during the entire process.The property that we end up renting was not our first option, but based on our needs, Steph was spot on in her suggestion. We loved the place and we’re very satisfied with the service.All the other members of Bective were extremely helpful as well. We received an outstanding service, couldn’t be any better.
5/5
TrustpilotStaphanie is the best agent EVER
I have been renting several flats in London throughout my 6 years living here. I have never come across such a pleasant experience as the one with Bective. Moving flat is always super stressful but with the help of Stephanie, her professionalism, help and precision, moving has been actually very smooth and calming! She has always been super available and fast in her responses as well as very emphatic with the overall experience, understanding our needs and concerns. could not recommend her enough! Thank you Steph! :)
5/5
TrustpilotWe used Bective to sell our Kensington Flat
We used Bective to sell our Kensington flat which we had been in for 17 years. It was a pretty emotional sale and fairly complex and frustrating at times due to complexities around the leasehold and the pandemic. Jeremy and Andrew were fantastic, going the extra mile in supporting leasehold challenges and also keeping a steady nerve when our initial buyer pulled out. It's a crowded market for estate agents in Kensington but I feel Jeremys experience was an important part of the successful transaction, in addition the level of service we got was exceptional even although our property at the very low end in the area. Highly recommend.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Druce's London office has 451 reviews across three platforms: 63 on Google, 3 on Facebook (across the whole business), 385 on Trustpilot (across the whole business).
Druce London is rated 4.8 out of 5 across all 451 reviews, and 4.7 out of 5 on Google from 63 reviews.
Druce London, 10 Hornton Street, London, W8 4NW.
