5/5
TrustpilotKim was wonderful to work with
Kim was wonderful to work with - she was prompt and kept us informed every step of the way. Thank you for helping us secure our new home.
Trusted Agent profile · London
Druce London reviews
★★★★★
451 reviews across 3 platforms
10 Hornton Street, London, W8 4NW
Druce's office in London, at 10 Hornton Street, is rated 4.8 out of 5 across 451 reviews on three platforms, including 63 Google reviews rated 4.7.
63
Reviews on Google
This office
3
Reviews on Facebook
Business-wide
385
Reviews on Trustpilot
Business-wide
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotAlex at Bective has been a brilliant…
Alex at Bective has been a brilliant ally in selling my flat over recent months. Professional, personable and tenacious in chasing along lawyers on both sides. Many thanks!
3/5
TrustpilotUnfortunate update
Unfortunately I have to update what was a very positive initial review. After reserving an apartment, the agency informed us that the owner had suddenly leased it to a longterm renter, leaving us in a lurch. The agency suggested a replacement property which I was very pleased about. After going through the process of signing the agreement and even putting down a deposit, we were again told that the owner had leased the property to a longterm renter that had already moved in! Needless to say this did not sit well after we had invested a considerable amount of time and effort in this process.I know the actions of the property owners are not in the agency's control, but this experience does not inspire a lot of confidence.
5/5
TrustpilotFrom start to finish we found them to…
From start to finish we found them to be extremely courteous and professional. A huge thank you to Jozef and Hanna for organising a Tenant for us so promptly, all your help was greatly appreciated.
5/5
TrustpilotAmazing customer service
Amazing customer service, very helpful and proactive! We managed to rent our flat very easily due to the great team! A big thank you to Jack for all the help and support provided!
5/5
TrustpilotTop notch local estate agent
I would highly recommended Jacinta and Ed at Bective, Brook Green if you want to sell your flat in this area. Professional, patient, fully involved and calm to the end.
5/5
TrustpilotVery happy customer
Sound judgment and efficiency from the word go.Selling one's home will always be stressful, but Ed Plumb (Brook Green office) and his colleague (Lydia) made it as smooth a process as possible. Always polite, always available and utterly professional. My only regret is that I did not heed their advice to put my house on the market a couple of months earlier than I did....and at the price suggested. In the end, his judgement proved correct and I sold for almost exactly the price I was originally told to expect. Ed and his colleague, Lydia, were always very efficient at notifying my lodgers of impending viewings - not easy when there were 4 of them, all working to different NHS rotas during a pandemic. The delicacy of the final negotiations were well handled, and I felt very well advised as to how best to ensure that the sale went through. I would thoroughly recommend the team for their local knowledge and professionalism.
5/5
TrustpilotCan't praise enough!
I can't praise the responsiveness and professionalism of Bective enough. From start to finish, they were easy and transparent to deal with during the sale of my property. Lydia particularly was calm and patient, especially when under pressure and on the receiving end of my stressed calls/messages. She always called back quickly (even out of hours), and chased agents/solicitors relentlessly, to the point where I feel that exchange would have been long delayed without her. I couldn't have asked for more from a premium agency who know Brook Green and their clients extremely well. Recommended without hesitation.
5/5
TrustpilotBective management
Bective has been our intermediary during these lasts two years and we are very happy with how everything has gone. We moved out of our apartment without any unexpected problems as well.
5/5
TrustpilotImogen at Druce is a delight to work…
Imogen at Druce is a delight to work with! She listened to my needs and requirements and curated thoughtful viewings. She also gave good advice on the market without the insincere sales pitches that other agencies.It was unfortunate that I ended up finding a flat that I liked most from another agency but I’ll definitely use Druce when I’m selling and buying my next one.
5/5
Trustpilot5 stars - highly recommended
Annabel, Megan and Amanda were excellent in marketing the property to find replacement tenants after the previous tenants moved out. Communication was excellent and they kept me updated frequently. Highly recommended.
5/5
TrustpilotWe have had a viewing with Jack Cooke…
We have had a viewing with Jack Cooke and we decided to proceed with an offer to rent the property. Jack helped us secure the flat in less than 24 hours!!! He was very kind and helpful and made the process stress and hassle free. We have also spoken to Megan Windus who was also very helpful and quick to respond to our emails. Thank you very much, Jack and Megan for the excellent service and your professionalism! We look forward to moving to our new flat!
5/5
TrustpilotMegan was fantastic from start to…
Megan was fantastic from start to finish, responding to all our queries promptly and advising on the best course of action taking into consideration our personal circumstances. Could not recommend more.
5/5
TrustpilotExcellent, friendly and very helpful Company
Chris & Sophie and all in Bective have been really excellent - warm, friendly and so ready ALWAYS to help with everything. Aside from getting me a tenant with a 2year contract, they have gone out of their way to assist me with various other requests re 109Milson Road & tenancy, outside the call of duty. I now value them as true friends as well as business partners. Well, done to all of you. Most appreciated.
5/5
TrustpilotDavid Zavala from the Knightsbridge…
David Zavala from the Knightsbridge branch is the best agent I’ve worked with in over 20 years. Hungry to get deals done and is very professional and pro active .. highly recommend you work with him to sell your property
4/5
TrustpilotGreat deals adjusted to our budget!
We found our property thanks to Jack! He showed us 2 properties, both amazing, in great location and adjusted to our budget. The decision was much easier after having our viewings with him!
5/5
TrustpilotLee was great- always very quick to get…
Lee was great- always very quick to get back to me and professional!
5/5
TrustpilotIncredibly efficient and helpful
Working with Bective was a quick and easy process. Megan was extremely helpful every step of the way and would highly recommend her as an agent and Bective as an agency.
1/5
GoogleProvided all the details for a refund more than 7 days ago and now they ask for the same details they already have which was included in a legal document. This company will keep your money as long as they possibly can and then will make excuses as to why its not been refunded. BE WARNED! IT WILL BE MENTALLY DRAINING GETTING MONEY REFUNDED FROM THIS COMPANY!!NegativeResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotHannie and Jay >>> 5* team!
Hannie and Jay at Bective were a pleasure to work with. Always at the end of the phone and always supporting us through the sales process. Highly recommended.
5/5
TrustpilotSteph
Steph has been incredibly helpful and efficient and helped us find a tenant. She has been a real pleasure to work with and nothing was too much trouble.
5/5
TrustpilotExcellent service from Ali and his team
Excellent service from Ali and his team - apartment in Chelsea Harbour rented within days at the full asking price to quality tenants.
4/5
TrustpilotMonika is a superstar!
Monika Rea is a superstar! She has gone above and beyond to help us out and we could not be happier with how she has managed our property. Many many thanks.
5/5
GoogleAll round great service, very helpful and dynamic team! Happy to recommend them
Agent replied · 13 June 2024
Hi Paul, We were delighted to assist you and would like to thank you for taking the time … More
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
