Trusted Agent profile · London
★★★★★
397 reviews across 3 platforms
1 Cadogan Street, London, SW3 2PP
Druce's office in London, at 1 Cadogan Street, is rated 4.7 out of 5 across 397 reviews on three platforms, including 14 Google reviews rated 3.4.
14
Reviews on Google
This office
3
Reviews on Facebook
Business-wide
380
Reviews on Trustpilot
Business-wide
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotHighly recommended
Highly recommended, Sophie has been the most helpful support in my home searching ; all together highly professional, great at giving me advice in my settling in the UK, fast at getting all the key needs & prompt in communication, just perfect ! -Thank you.
5/5
TrustpilotProfessional service at its best!
Chris and Stephanie made sure I had the best tenants for my home. The lovely young couple were delighted to look after my place and garden 🪴 This was personal, professional and courteous service at its best! Thank you very much to you and to the team at Bective, Brook Green!
5/5
TrustpilotWe were tenants with Bective for 2 and…
We were tenants with Bective for 2 and a half years. The team were always really flexible and responsive whenever we needed any sort of help. Soraia in particular was super helpful and nothing was ever too much trouble (despite me being horrible at returning management keys😂). Kim was so helpful in helping us find our place initially. Really nice team.
5/5
TrustpilotAgents are terrible, but Bective are different.
Agents are terrible, but Bective are different.I decided to rent a property through Bective due to their professional and diligent process. My agent, Megan, was extremely helpful in organising viewings, sourcing further information and finding the correct properties to my spec.Megan was on hand during the property negotiation process and ensured the property I wanted was correctly secured. 10/10 would use again.
2/5
Googleinconsiderate, unprofessional, and incompetent! this team has wasted my time with their internal and external communication issues and I can not recommend them in good faith
Thank you for taking the time to share your feedback. I’m genuinely sorry to hear about your experience and understand how frustrating this must have been. We take concerns like this seriously and would like the opportunity to review what happened properly and put things right where possible. Please contact us at enquires@druce.com with your name, property address (if relevant), and any reference number, and we will have a senior member of the team review this as a priority. Thank you again for bringing this to our attention.
5/5
TrustpilotBective were an excellent company to…
Bective were an excellent company to deal with. Jacinta dealt with the entire sales process with the highest level of professionalism delaing with any objection that arose. She was particticularly tenacious at the final stages of exchange dealing with any buyer concerns and liaising with the buyers Solicitor to ensure that timelines and neeeds were met. 5 star service.
5/5
TrustpilotCant recommend this Agents enough...
Cant recommend this Agents enough... Dealt with Jack and Jozef who were utterly professional and worked tirelessly to secure us our ideal home. Having spent 3 weeks viewing properties with most agents in this area NONE gave us the service we had from Bective.... Would not hesitate to recommend or use again. Well done guys and thank you
5/5
TrustpilotMy experience with Bective has been…
My experience with Bective has been fantastic and I could not have found a better agency. The whole team is so dedicated and professional especially Soraia who is always very prompt in answering any questions , helpful and kind , the service provided is of rare quality . I highly recommend Bective as an agency to rent from.
5/5
TrustpilotFantastic customer service
Fantastic customer service, I was struggling a few months with finding the right home for me and thanks to Kimberley I did find the right one in a short amount of time! Honestly a fantastic letting agency so thank you Bective and especially to Kim! You have gained a life long customer. I have already recommended to others! :)
5/5
TrustpilotI would highly recommend this
I would highly recommend this. Moving is never an easy task. Tiago was a delight- he listened to my requirements, responded to feedback during the viewing process, organised viewings diligently and we had a pleasant experience working together.His guidance during the negotiations were helpful to result in a fair deal for everyone.
5/5
TrustpilotOutstanding service and professionalism
Amanda B was our lettings negotiator and we received absolutely outstanding service from her start to finish - she is helpful, knowledgable and super lovely. Thank you for Amanda & Bective for helping us secure such a wonderful flat. Bective is the best estate agent we have ever dealt with and recommend them to everyone.
1/5
TrustpilotLandlords beware
Landlords beware! Druce cost me thousands of pounds, behaved unprofessionally and wasted my time.
Thank you for taking the time to share your feedback. I’m genuinely sorry to hear about your experience and understand how frustrating this must have been. We take concerns like this seriously and would like the opportunity to review what happened properly and put things right where possible. Please contact us at enquires@druce.com with your name, property address (if relevant), and any reference number, and we will have a senior member of the team review this as a priority. Thank you again for bringing this to our attention.
5/5
TrustpilotI must say that Megan is a very…
I must say that Megan is a very charming lady and was fantastic in finding me a tenant. Her persistence perseverance and diligence brought forth results in a difficult market. I thank her for all her hard work, and I would have no problem in recommending her for lettings in the Kensington area. Thank you>
5/5
TrustpilotSuccessful letting of a property
Bective provided a good professional service throughout the process of letting out a rental property for me. They provided good advice about marketing it and then Stephanie was able to find a tenant at the first viewing of the property. Other members of the team were then very helpful in pushing matters forward to a successful conclusion.
5/5
TrustpilotThomas was exceptional in his level of…
Thomas was exceptional in his level of professionalism, well-written responses, knowledge, and quick response time. He was also very pleasant in all of the interactions we had.
5/5
TrustpilotBective were AGAIN BRILLIANT in finding…
Bective were AGAIN BRILLIANT in finding new tenants for my flat!!All has been dealt with swiftly and efficiently and I could leave all the paperwork to them, trusting it all be sorted. Thank you for doing all the hard work and finding me always TOP tenants!
5/5
TrustpilotHighly recommended
Stephanie was extremely helpful and professional. We had to find a flat in London by January, but we were still abroad and she was always easy to reach and willing to help. I strongly recommend this agency and in particular, Stephanie if you need to find a nice flat in London. Thank you again!
5/5
TrustpilotHerve is a top-performer
Herve has provided an outstanding service to both his client and I.He was diligent in the search, understood my requirements and demonstrated a can-do attitude, which I really appreciated.I have now moved in a decent place and the family is happy.Given that I had limited time, I had also contacted other agencies, but Herve did beat them to the punch, thanks to his attention to details, listening skills and commercial sense.
5/5
TrustpilotTiago is truly a fantastic agent
Tiago is truly a fantastic agent. He makes the whole process of finding a place seamless, and even better… once we actually found a place he was communicative, efficient and quick. He made a stressful process easier and supportive.
1/5
TrustpilotWithholding refund and making excuses
Provided all the details for a refund more than 7 days ago and now they ask for the same details they already have which was included in a legal document. This company will keep your money as long as they possibly can and then will make excuses as to why its not been refunded. BE WARNED! IT WILL BE MENTALLY DRAINING GETTING MONEY REFUNDED FROM THIS COMPANY!!
Dear Christopher, We are sorry to hear that your refund took longer than you expected. We do in fact require the consent of our client in writing before refunding any downpayment which on this occasion did take an unusual amount of time. We do apologise for the delay and should you wish to discuss the matter any further then please feel free to contact md@bective.co.uk
5/5
TrustpilotGreat experience
I have had a great experience working with Bective, Jack has been so helpful with helping me find and secure a property and has made it an easy and enjoyable process. Will definitely continue to work with them and would recommend Bective to anyone looking for a place of their own.
1/5
GoogleThey told me no disability
Thank you for taking the time to share your feedback. I’m genuinely sorry to hear about your experience and understand how frustrating this must have been. We take concerns like this seriously and would like the opportunity to review what happened properly and put things right where possible. Please contact us at enquires@druce.com with your name, property address (if relevant), and any reference number, and we will have a senior member of the team review this as a priority. Thank you again for bringing this to our attention.
5/5
TrustpilotMoving is never an easy task
Moving is never an easy task and in the years I found very few agents that really listen to your needs and help you find what you need. But with the professional support of Jack, Jozef and Lizzie it's been quite a smooth and quick process this time. Thanks for your help.
5/5
TrustpilotOur agent was fantastic
Our agent was fantastic. He’s been really patient and upbeat. it was a really tricky sale and he maintained honest contact with us throughout and he was really pleasant and good humoured and got us the best deal that he could - we couldn’t thank him more.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Druce's London office has 397 reviews across three platforms: 14 on Google, 3 on Facebook (across the whole business), 380 on Trustpilot (across the whole business).
Druce London is rated 4.7 out of 5 across all 397 reviews, and 3.4 out of 5 on Google from 14 reviews.
Druce London, 1 Cadogan Street, London, SW3 2PP.
