Trusted Agent profile · London
★★★★★
397 reviews across 3 platforms
1 Cadogan Street, London, SW3 2PP
Druce's office in London, at 1 Cadogan Street, is rated 4.7 out of 5 across 397 reviews on three platforms, including 14 Google reviews rated 3.4.
14
Reviews on Google
This office
3
Reviews on Facebook
Business-wide
380
Reviews on Trustpilot
Business-wide
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotVery pleasant experience!
Bective is not your average real estate company. We recently moved with the Brook Green Office. Stephanie G. and her team made it a truly personal and enjoyable experience. The move was super easy, the entire team is really flexible and super friendly. Prior to our move, Stephanie pro-actively made sure that our new tenancy had been looked after and that everything was in good order for the move. Definitely recommend them!
5/5
TrustpilotLydia and Bective were excellent at…
Lydia and Bective were excellent at helping me find the flat that I was after. As a first time buyer, the helped talk through various issues and it was great to work with someone who I could trust. Lydia was friendly, informed and always willing to help even if it was in the evenings or on the weekend. My experience with Bective has been really positive and I will definitely use them again.
5/5
TrustpilotFabulous Refurb
My flat developed a serious damp problem. I have just completed a major refurbishment and a new tenant is moving in today. Druce have guided me through this from start to finish. They have been brilliant! Natasha found an excellent contractor and she and Emil have managed a challenging project with skill and diligence. They have been available and responsive. Harry's team were so quick to find a new tenant. Thank you all so much for your hard work and support.
1/5
TrustpilotAwful company
Awful company. They don’t pay there bills
Thank you for taking the time to share your feedback. I’m genuinely sorry to hear about your experience and understand how frustrating this must have been. We take concerns like this seriously and would like the opportunity to review what happened properly and put things right where possible. Please contact us at enquires@druce.com with your name, property address (if relevant), and any reference number, and we will have a senior member of the team review this as a priority. Thank you again for bringing this to our attention.
5/5
TrustpilotThe agent named Tiago is super nice and…
The agent named Tiago is super nice and very helpful. I have never met any agent that is so responsive and eager to help like this agency before.From the beginning until handing the key went very smoothly. I had asked Tiago a lot of questions, he never ignored to find answers for me. I would recommend everyone to use this agency.
5/5
TrustpilotFirst time buyer - personal and professional service
I recently exchanged on my first property with Bective and having dealt with a number of estate agents over the course of the search I could not recommend them more highly. Alex Pink was incredibly professional and always at hand to answer any question I had and updating my regularly during process. It made the whole process easy and less daunting for a first time buyer, would highly recommend.
5/5
TrustpilotExcellent service
I’ve just recently let through the Bective Brook Green branch and their service has been amazing. Kathryn and the team provided great communication throughout the whole process and went above and beyond to make it easy for us to let. Kathryn even stayed late one day at work to give me the keys which just shows how much they care. 100% recommend.
1/5
GoogleAvoid. Having to chase them for last 2 months for doing the most basic of things. And still no replies.
Thank you for taking the time to share your feedback. I’m genuinely sorry to hear about your experience and understand how frustrating this must have been. We take concerns like this seriously and would like the opportunity to review what happened properly and put things right where possible. Please contact us at enquires@druce.com with your name, property address (if relevant), and any reference number, and we will have a senior member of the team review this as a priority. Thank you again for bringing this to our attention.
1/5
TrustpilotExtremely poor service, avoid.
Hilarious UPDATE..........From their Chief Legal Officer: Druce lost my keys. Inarguable they admit it. I requested they change the locks. They refused. I reached out to their Chief Legal Officer.....his response "As a gesture of goodwill, we will pay for a new set of keys"! They LOSE my keys which I PAY them to safeguard as part of our Agreement and they are doing me a favour by replacing keys that could be in some criminal's hands? DO I HAVE TO SAY MORE ABOUT THE STANDARDS OF this bunch of cowboys????? Don't be fooled by the ratings, there was different ownership and leadership 3 years ago when all the positive reviews came in. They go through staff like I go through peanuts! I have had nine property managers and now 3 Heads of Property Management in the space of 3 years. Today this is an agency that epitomises what is wrong with Estate Agency business in the UK. There are plenty of agencies that are honest ,dependable and demonstrate a high degree of concern for their clients. Some of the big ones however, are run like puppy mills, with employees, (through no fault of their own)i who are very inexperienced, and totally inept in their jobs. Druce, has aspirations of becoming a very large company, led by some ex Foxton's people who in my opinion are terrible at their jobs and funded by a billionaire from Singapore. They are too important to respond to emails ( I have decided that it has happened so many times that I refer to it as being Druced ) and they have built a wall around themselves so that you cannot call them and discuss an issue. If you want to, for some insane reason use a Chain agency, make sure every discussion is followed up in writing. I believe one of the reasons why their property managers are so bad, is that they have too much work and do not have a system of follow-up. You have to chase and re-chase on every single item. I have had to resort to numbered bullet points and then resend the email asking for updates. If you think, hiring a property manager like Druce will save you time and money, think again! I was far less busy, less frustrated and received a greater share of my rent BEFORE Druce .Recently they decided to start charging for the service of witholding 20% tax for HMRC for overseas landlords. My contract with them has this included and also the contract stipulates that changes in fees must be notified in writing with 90 days notice. The amount they are charging ( for 1/2 hour once a quarter....their number not mine) is £600 a year.....which works out to £300 an hour ! And what justification does their Area Director of finance give.....we wish we did not have to pass this cost along to our customer😂. Which in business speak, means we want to squeeze more money out of you.They went ahead and charged me this fee......until I brought to their attention that they were not allowed to do this and then they refunded the money......without an apology. They are not nice people in my opinion. Be careful, be very careful.
5/5
TrustpilotAmanda was incredibly helpful with my…
Amanda was incredibly helpful with my search for the perfect apartment. I felt she totally understood my needs. Showing me lots of options and recommendations. Amanda was professional, knowledgeable, and at the same time, friendly and personable. If you’re looking for someone who ‘gets you’ and comes across as though they are putting as much effort as if they were looking for their own abode, then I highly recommend.
5/5
TrustpilotDruce has been outstanding from the…
Druce has been outstanding from the first point of contact with them. Especially my communication with Stephanie has been very clear and professional. I would not hesitate contacting them and will recommend them to everyone in my network. They will not let you down for sure !!!
1/5
Trustpilotas a landlord
as a landlord - I do not recommend this company -they manage our property but we have not been able to make any contact with the contact at Druce -staff turnover so high and no handover so with each new member, dismissive to us when we enquire as to why we can't get hold of the person 'managing' our property - I do not recommend in any way shape or form.
5/5
TrustpilotBest service and support!
Ross was unbelievably helpful and supportive since the beginning of the process. Thanks to him we found a new beautiful place that we are truly happy with. Can’t recommend Druce, and in our case Ross, enough!
5/5
TrustpilotHerve was the best
Herve was professional, responsive, and truly attentive to my needs, making the whole process smooth and stress-free. He provided high-quality listings that matched my preferences, and his knowledge and advice were invaluable. He is simply the best!
5/5
TrustpilotExtremely helpful estate agents
The agents at Bective were extremely helpful throughout the whole process including even stepping in to assist when the website that processes the paperwork / applications didn't work correctly. Additionally Megan went above and beyond in assisting with getting the broadband service set up so we would be ready to work from home from day 1. Everyone we dealt with was professional and very prompt with communication.
5/5
TrustpilotIqbal Miah
It was a great experience with Iqbal. He always quickly respond for every query i have at anytime. I will work with him for sure in my next purchases.
Thank you very much for your kind review, we are delighted you had a positive experience with our team. We really appreciate any feedback from our clients and wish you all the best for the future.
5/5
TrustpilotI cannot thank Stephanie enough for all…
I cannot thank Stephanie enough for all her help with my new flat.She was super professional and despite being very busy always on point with email response and very supportive with everything.I can tell she loves her job and she loves helping people!I have been renting for many years and I can honestly say she was the best and most professional property agent I have met.
1/5
TrustpilotLittle do they know…
Who makes the decisions? The landlord or the agency? I placed an offer for a single-occupancy apartment after the landlord had turned down one offer for double occupancy, stating her desired requirements. Then, after being kept in the dark, I was told the landlord has accepted the previous offer. When quizzed, I was told the couple work at “Bloomberg,” a big company. This was a case of gatekeeping at its finest by the agents very basic biases.
5/5
TrustpilotOutstanding!
What a dedicated and amazing staff team! Tiago’s professional and friendly support was outstanding. The level of communication and compassion during a difficult property search for me made the whole experience much more manageable. I can not thank Tiago and the team at Druce enough for all their help!
5/5
TrustpilotIt has been a great experience working…
It has been a great experience working with Chris and his team. Everything has been handled professionally and in a friendly and approachable way. Chris and his team look out for the tenants and ensure everything is done properly. The response has always been clear and timely. I hope to work with them again in the future.
1/5
TrustpilotLANDLORDS SHOULD AVOID
As a landlord I would advise AGAINST using the property management option. The people who have managed my property have NOT made my life easier QUITE THE OPPOSITE. They are clueless and have no knowledge of the repair basics. My experience was so bad that I requested a six month refund of the fees and received them because Senior Management recognised that the level of service had been AWFUL. They further assured me that they would be making personnel changes and that things would definitely improve. They did make changes but things have not improved. I have had 6 “ Property Managers” assigned to me since I started using this service and am about to get the 7th. Completely disillusioned and upset with myself for having believed their assurances that my little account was important to them and that they would work hard to restore my trust. Nothing could be further from the truth.
5/5
TrustpilotI highly recommend Bective
I highly recommend Bective. They were incredibly professional. They kept in touch with me regularly. I was still based abroad and trying to relocate to London with my family. They did their best to accommodate my needs and to make sure that I would get the keys upon my arrival and experience a smooth transition. Thank you to the Team and especially to Stephanie.
5/5
TrustpilotExcellent service.
I have recently rented my flat using Bective - Chris Lilly as Agent. Without question Chris was exceptional. He really did go the extra mile to make sure that I as Landlord, and the new Tenant were both completely looked after. He really did make everything happen and I'm very grateful.I would without question use Chris and Bective again.Doug Wade
5/5
TrustpilotI would highly recommend
Thomas was very helpful in securing a rental property. He was a good communicator and answered our questions quickly. The entire process went very smoothly because of him. I would highly recommend.
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Druce's London office has 397 reviews across three platforms: 14 on Google, 3 on Facebook (across the whole business), 380 on Trustpilot (across the whole business).
Druce London is rated 4.7 out of 5 across all 397 reviews, and 3.4 out of 5 on Google from 14 reviews.
Druce London, 1 Cadogan Street, London, SW3 2PP.
