Trusted Agent profile · London
★★★★★
397 reviews across 3 platforms
1 Cadogan Street, London, SW3 2PP
Druce's office in London, at 1 Cadogan Street, is rated 4.7 out of 5 across 397 reviews on three platforms, including 14 Google reviews rated 3.4.
14
Reviews on Google
This office
3
Reviews on Facebook
Business-wide
380
Reviews on Trustpilot
Business-wide
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotSuccessfully managed a tricky sale
Jacinta and her team did a great job in selling my flat despite numerous obstacles and loads of intricate issues cropping up during what became a really difficult and prolonged process. Jacinta, in particular, was extremely supportive, empathetic and quick to identify solutions. Without her help and expertise, I suspect the sale could have fallen through. And that would’ve been very bad. So I do really recommend Druce Brook Green for sales.
5/5
TrustpilotThanks Jacinta
We sold our flat via Druce in Brook Green. We were impressed by Jacinta from the first time we met her when she valued our property - she seemed trust worthy and reliable. Although we had a bit of bad luck along the way, Jacinta was such a steady hand who guided us through multiple negotiations and finally got the deal done. We really appreciated her professionalism reliability, and kindness towards us we hit some bumps in the road. She was always contactable, prompt in replying to our many queries, and very knowledgeable about the market and the area. Would highly recommend selling your property through her. Thank you Jacinta 🌟
5/5
TrustpilotQuality does matter
Iqbal was a pleasure to deal with for me as a prospective buyer, while at the same time sparing no effort for his clients who are selling. He made himself available at short notice for viewings, but allowed me the time and space to make my own decision without being too pushy. When I come to sell, Druce will certainly be in the running for careful consideration.
5/5
TrustpilotPerfect experience with Thomas Last
It was my First week in London and urgently searching for a flat. Coming from NYC I expected the process to be awful. While it did have its ups and downs, agents like Thomas Last made it easy. Sadly the right flat wasn’t with Druce but I would recommend Thomas to anyone moving to London or looking for a new flat. Thank you for making it a better experience.
5/5
TrustpilotHighly professional Lettings Team at…
Highly professional Lettings Team at Druce (formerly Bective) Brook Green provided an excellent service all round for both the tenant and landlord. I have no hesitation in recommending them. I appreciate that Chris Lilley is always helpful, responsive and honest in his advice and that the whole team who make all the necessary arrangements for Lettings do so effectively and efficiently for a seamless smooth process. The Property Management team including Daniella Perkins and Zaynab Brooks also deserve special mention as they always go above and beyond to ensure that all the details are attended to so the property is ready for tenants to move in. I was especially pleased to note that the tenants who moved in provided a great online review based on their positive experience of dealing with Kathryn Root when they relocated from Australia. So a good experience all round and reassuring to know that tenants and landlord are equally happy with the service!
5/5
TrustpilotProfessional, warm & exceptional: a benchmark‑setting experience from the Druce team
From the very first conversation with Steph at Druce, I knew I was in exceptional hands.
Thank you very much for your kind review, we are delighted you had a positive experience with our team. We really appreciate any feedback from our clients and wish you all the best for the future.
5/5
TrustpilotExcellent service
Excellent service, solution focused and professional. Stefanie created a win win situation for everyone involved.Highly recommended. Great team and super helpful. A positive experience.
Thank you very much for your kind review, we are delighted you had a positive experience with our team. We really appreciate any feedback from our clients and wish you all the best for the future.
5/5
TrustpilotA Trustworthy & Caring Agency
Tiago helped me find the perfect flat at the location I was keen on. He was highly proactive and supported me through the entire tenancy process.What I liked about Bective was that unlike other agencies they are proactive, empathic and have good intentions. Most agencies want to work for themselves rather than understand the tenant's needs and situation; It is all about closing the deal with the highest bid. But with Tiago & Bective, I saw their keenness to work with me and the landlord to get the best deal possible for both of us.I would highly recommend them!
5/5
TrustpilotA COMPANY YOU CAN TRUST
I have rented out my flat though Bective brook Green for about 10 years. I have always found them to be extremely professional in every way. They have communicated promptly and kept me informed at every stage. When the odd rare tenant has been unreasonable with not wanting to pay for cleaning and damage they have been very skillful and diplomatic in there dealing with the situation. Thank you so much Chris and all the rental team at Brook Green you will always be my fist choice in estate agents. Best wishes to you all keep up the fantastic work.
5/5
TrustpilotHanna
Hanna has been wonderful to us and the entire process. We arrived in a vulnerable situation having lost our previous home due to a flood, we were under a lot of stress and from day one she was very attentive, resolving each step of the process very promptly, which in our situation we greatly appreciate. Very responsible and very attentive with a super friendly treatment. Without a doubt an excellent service.
5/5
TrustpilotExcellent service
Excellent service, very professional and responsive, I had another estate agent before Druce and I feel I wasted 4 months but once I started with Druce within a month they managed to find three offers for my flat. I would recommend it to anyone selling or buying property.
Thank you very much for your kind review, we are delighted you had a positive experience with our team. We really appreciate any feedback from our clients and wish you all the best for the future.
5/5
TrustpilotDruce Management
Druce has been managing my property for under 2 years and I found them to be reliable, knowledgeable and efficient. My primary contact is with Jatin and I find him friendly and easy to deal with. Thank you.
Thank you very much for your kind review, we are delighted you had a positive experience with our team. We really appreciate any feedback from our clients and wish you all the best for the future.
5/5
TrustpilotExcellent service
Vlad and Stephanie were really great in helping us find a property. They were very efficient, professional, and responsive throughout the whole process. They have continued to be as helpful since we signed the contract and Vlad has promptly replied to any queries we had. Thank you very much!!
5/5
TrustpilotKim and Sophie
Kim and Sophie went above and beyond to help me find the perfect rental property. They immediately understood what I was looking for and showed me properties that matched my criteria. They were extremely professional at every step from the viewing, to offer placing, and contract signing. I’m so grateful to them for finding me my dream flat as well as making the experience so enjoyable!
5/5
TrustpilotProfessional yet personal service
Professional yet personal service. Sebastien proactively approached me when my property was coming to the end of its lease. He had done his research so I could make an informed decision. During the process I was fully supported especially when the situation became intense. Being temporarily located abroad, I was so relieved to have Sebastien taking care of my affairs. I hope that Sebastien is representative of the quality of all other Bective agents. Thank you once again !
5/5
TrustpilotAmazing experience with Tiago and the rest of Bective team!
Bective is definitely the no. 1 letting agency to work with. I was so pleased with how smooth the entire renting process was and how professional Bective team was from start to finish, especially after having bad experience with other agencies. A big shout out to Tiago, my agent, for going above and beyond to help me secure the flat that I wanted and making sure that everything's okay until the day that I moved in. Really cannot recommend him emough!
5/5
TrustpilotThe best, proactive, agent
Sophie has been, by far, the most helpful, proactive agent I have worked with. Home searching from abroad is such a challenging task and Sophie is helping with basically everything: from ensuring the flat is great for me to helping me get to know the area better so I’m comfortable with my decision. And, on top of this, she is actually proactive - jackpot! 🤩Thank you, Sophie!
5/5
TrustpilotWe looked at a flat with mr Felix…
We looked at a flat with mr Felix Kenny at Kensington office and I was very impressed with his helpful knowledgeable manner and polite manner highly recommend them when looking for properties to rent!
Thank you very much for your kind review, we are delighted you had a positive experience with our team. We really appreciate any feedback from our clients and wish you all the best for the future.
5/5
TrustpilotVery professional and proficient…
Very professional and proficient service. Natasha, our property manager, is always willing to go the extra mile to ensure queries are answered and any issues resolved. Thank you and fully recommend.
Thank you very much for your kind review, we are delighted you had a positive experience with our team. We really appreciate any feedback from our clients and wish you all the best for the future.
5/5
TrustpilotSophie/druce are superb nov/23
Sophie/druce are superb nov/23Druce are definitely a cut above. I have dealt with them on many occasions, the most recent being with Sophie. They listen to your brief, and are very responsive and professional. Sophie is a pleasure to deal with, and it was interesting to hear my tenants also had nothing but praise. I wouldn’t hesitate to recommend.
5/5
TrustpilotGreat services
Quick, efficient & client focused services. Bective were very understanding of Covid19 situation last year and helped me to find the right property quickly & hustle free by arranging contactless viewing. Moving in was also fairly easy and straight forward. Ongoing property management support was very good and the team was responsive and quick to deal with any questions/concerns I had. Soraia Lopes was particularly helpful and accommodating when I was moving out. Very professional and I would use them again. Natalia S (Brook Green)
5/5
TrustpilotJay and his team were very helpful and…
Jay and his team were very helpful and considerate throughout the selling process. They kept me up to date and I didn't feel out of the loop at any point. I appreciated that they would phone me to let me know what was happening rather than just a text or email. This human touch was important to me at an emotional time of selling my beloved home.The whole team were courteous and respectful, especially when prospective buyers were coming and going.Great team, lovely people, very efficient and reliable. I would be happy to use them again.
5/5
TrustpilotGreat experience selling in Brook Green
We had a great experience of selling our property with Bective Brook Green. Ed Plumb is a seasoned professional who is very decent to work with and he became our trusted advisor. We first started talking to him around a year before we put our property on the market and felt he gave very sound advice, priced the property very accurately and didn't try to rush us into a quick decision. His approach paid off as when we were ready it was an easy decision to choose Ed at Bective rather than the multitude of other options.
5/5
TrustpilotThankyou!
Having used BLM for 11 years to manage and let my flat I cannot speak more highly of them. Professional and trustworthy to the end - never without a tenant and problems always resolved seamlessly for both tenant and myself. Having decided to not let the flat from the end of the current tenancy, I must say huge thanks to Soraia who is an absolute gem - she knows everything and anything, she is always at the end of the phone and responds immediately - absolutely amazing service always. I have to mention Kim too - having relied upon her to find tenants I can only say Thankyou …..she always did it without a gap!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Druce's London office has 397 reviews across three platforms: 14 on Google, 3 on Facebook (across the whole business), 380 on Trustpilot (across the whole business).
Druce London is rated 4.7 out of 5 across all 397 reviews, and 3.4 out of 5 on Google from 14 reviews.
Druce London, 1 Cadogan Street, London, SW3 2PP.
